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Reviews of Rodeway Inn & Suites Greensboro Southeast

2 out of 5
Rodeway Inn & Suites Greensboro Southeast
3117 Cedar Park Rd, Greensboro, NC

Reviews

5.0
Rating 10 - Excellent. 61 out of 562 reviews" "
Rating 8 - Good. 88 out of 562 reviews" "
Rating 6 - Okay. 105 out of 562 reviews" "
Rating 4 - Poor. 93 out of 562 reviews" "
Rating 2 - Terrible. 215 out of 562 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Serena

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on 22 May 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was filty
Stayed 3 nights in May 2024

6/10 Okay

Johnny

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No pool like it says most of the staff is nice some are very rude. Theres no difference in standard and deluxe rooms besides the price
Stayed 1 night in May 2024
Response from Management on 21 May 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Thank you for your feedback. We apologize for missing some things to make your stay more enjoyable. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Jennifer, Beverly

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Management on 19 May 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

2/10 Terrible

kwang

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. Did not properly explain hotel policies. We clearly checked in with a dog at the desk and we’re not informed of any pet fees additionally. On the last day of the stay, we were kicked off the property almost 4 hours before checkout ecause the owner had called the police for us not paying pet fee. No refund and nothing. Terrible
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Guest satisfaction is our number one objective, so we really appreciate the input regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Management on 8 May 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 Terrible

Jennifer

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is not in order, the staff are rude and unprofessional. The Indian women (which is only a manager not the GM) presented herself as the GM the actual GM is very nice and a pleasant person. The reason I am still here they have a no refund policy and I had already paid online. I can not put into words the attitude the Indian lady had. I thought maybe she was having a bad day and overlooked it, No that’s her everyday. How she still has a job is beyond me she is definitely in the wrong profession I actually witnessed her in the parking lot, raising her voice arguing with a guest. I don’t think I’ve ever seen anyone as unhappy as she is with her life and job as she makes everybody around her miserable. I really hope with we many complaints as she has against her, that they can see that she makes people not want to return
Stayed 1 night in Apr 2024
Response from Hotel Management on 3 May 2024
Thank you for your feedback. We apologize for missing some things to make your stay more enjoyable. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Julia and ellizabeth two of the employees that work at the front desk are incredible. They take the time to talk to you, explain things and treat you like a human being. As far as the other staff that have been here the last few days are rude and just not nice. Roaches in the room, I had to clean the bathroom and used my own towels because the ones provided stink. The complimentary shampoo/ body wash if the guest didn’t use all of it Or didn’t take it, it is left for you half used. Drink splattered on the wall behind the night stand, remotes have no back on them. I have been over charged 80 dollars, when I called to talk to the front desk I was hung up on. This will be the last time i stay at this hotel. Half the guest are rude as well and it is because the front desk stress them out. I travel allot for work and personal vacation and this is one of the worst places I’ve ever stayed. They have a no refund policy, if I could get my money back I would definitely move to another hotel. But with the no refund policy and being over charged I do not have the money to go to another hotel. I have never been at a hotel and talked to like a dog or belittled which is the experience I have had. The water does not drain in the shower: Disgusting is the room and certain stairt are very unprofessional. If you come to stay here hopefully Julie is at the front desk she’s awesome 😎
Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thank you for your feedback. We apologize for missing some things to make your stay more enjoyable. We hope to earn your business in the future by improving the guest experience.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr 2024
Thanks for your feedback. We appreciate your business.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Latoria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs a MAJOR renovation,mold is everywhere,smells really old and outdated,don’t recommend to stay for anyone
Stayed 3 nights in Apr 2024
Response from Management on 21 Apr 2024
Thank you for sharing your experience. We apologize for these issues and are working to improve.

2/10 Terrible

Ami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience staying at a hotel in my life. Never, ever stay here if you value cleanliness at all. When we checked in I was informed that they did not provide linens for the pull-out couch. That was the primary reason we made this reservation because we are a family of 5 and needed the extra sleeping space. Thought surely there would at least be an extra pillow when we got to the room- nope! Went back to the desk to ask for one, was told no they couldn't provide one. Informed the desk clerk that the pull-out was filthy and she didn't care. Just informed me that all the rooms were full so she couldn't switch me to another room. That was the only truthful thing she had to say. It was a busy weekend in the area because I tried to find another hotel. The room was in terrible condition. -Spots on the wall had been fixed, but they didn't bother to paint it the same paint color -Tub finish was peeling -Sink nearly impossible to turn on -Dirt on the floors -Hair in the shower -No phone -Coffee maker broken -Insufficient towels -toilet ran on and off all night Morning desk clerk was complete opposite. Very helpful and knew that the staff was horrible. I hope that she is able to find another job where they can appreciate her capable service because I don't see how this place will stay open much longer due to the lousy service. Felt like we should have been paid to stay there not the other way around!
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice 😊 very clean rooms. Quite great place to recharge. Very happy with my stay❤️ definitely will be returning l.
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

2/10 Terrible

Theo

Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs a complete remodel. I was greatful that I had clean sheets and bath towels but my covers to my bed had cigarette burn holes. Breakfast was only limited to toast and waffles. I know it takes money to remodel but if it were winter I would have left because I could see daylight from the exterior door. I definitely won’t be staying there again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

Holly

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Lakesha, Greensboro

Stayed 1 night in Apr 2024
Response from Hotel Management on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Caleb

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 Terrible

p

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Management on 10 Apr 2024
Thanks for your feedback. We appreciate your business.

8/10 Good

PAMELA

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfy bed. Rooms need to updated. Maybe painted inside. Lobby was pretty. Rooms a little run down but for average was clean
Stayed 1 night in Mar 2024
Response from Management on 22 Mar 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 Terrible

Randy

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Vincent

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First time I've checked in to a hotel and there was still a previous guest's stuff in the room when I went to open the door. Had to get switched to another room without the bed I had booked. It was the same price but could have been avoided if the room was actually checked after the previous guest's "early checkout." Place could use some deep cleaning. Walked past a room that has broken glass that was just taped. The whole place is not inviting. If you want cheap you got it, but it isn't worth it. Should have stayed at a Super 8.
Stayed 1 night in Mar 2024
Response from Management on 5 Mar 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Sanad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service from Jennifer (office lady)
The office lady was very rude, I was having issues with my booking and she took not time to help me or explain anything to me, closed the door in my face. I was very frustrated and did not stay the night I’m still waiting on my refund! Her name is “ Jennifer”
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Lizbeth

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
I didn’t like that it had bugs they need to inspect every room other than everything was fine
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

DAWNA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
One dingy pit stop
The place is old and dingy. They could definitely use a paint job. I didn't shower because the bathroom was too outdated and dingy. The lamps on the wall were old and falling apart like it should have in a halloween movie. This place is a one star hotel. The staff were very kind
Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Feb 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

Valarie or Lathan

Travelled with family
Liked: Staff & service
Sheets had burn holes in them and consistent noise during the night
Stayed 2 nights in Feb 2024
Response from Hotel Management on 6 Feb 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

Karin lara

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on 6 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

steadman

Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Romeo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and peaceful
Stayed 1 night in Jan 2024
Response from Hotel Management on 12 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Yolanda, Greensboro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Jan 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

adrian

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not Stay here. Thieves
I show up for my reservation. I was told the card reader didn't work and i had to use cash. I went to the ATM to get cash and the ATM did not work. The staff said i would have to find a ATM to pay cash. Why would i go hurting for a atm just to pay you. I went to the holiday inn express next door and got a room now rodeway charged my card and wont give me a refund. I will take it up with my bank.
Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Jan 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The smell of tobacco was overwhelming gross and horrible! The room was disgusting from the table to the linens to the floors to the sink to the dresser to the shower and lining in the shower. The chair look like it came from the dumpsters. The he price difference between walking up and online is scam suspicious. The microwave was straight RUST under the plate. It was so bad that I left early. Wayyy early. Really feel like you all OWE ME A REFUND OF SOME KIND!!!!
Stayed 2 nights in Jan 2024
Response from Hotel Management on 8 Jan 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

Antonio

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
The room had too many roaches in it to be comfortable. The bed sheets are almost dry rotted, they have holes in them. NONE of the towels in the room looked clean and the sofa had stains.
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Cynthia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches and nasty
Stayed 5 nights in Nov 2023
Response from Management on 5 Dec 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Shirley

Stayed 4 nights in Nov 2023
Response from Hotel Management on 20 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet. Clean area with friendly workers.
Stayed 3 nights in Nov 2023
Response from Management on 21 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty!!
I have worked in the prison most of my adult life,It’s sad to see these conditions of this place where people pay to stay. I promptly got a refund and left.
Stayed 3 nights in Nov 2023
Response from Management on 11 Nov 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Charles, Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches, holes in the sheets, some of the light fixtures didn't work, very bad experience!!!
Stayed 2 nights in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to forfeit reservations after seing property condition
Stayed 5 nights in Oct 2023
Response from Management on 5 Nov 2023
Thanks for your feedback. We apologize for missing the opportunity to serve you.

10/10 Excellent

Jamal

Great service
Stayed 1 night in Oct 2023
Response from Management on 5 Nov 2023
Thanks for letting us know how things went. We are glad you enjoyed your stay.

4/10 Poor

Sharice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 31 Oct 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

S

Travelled with partner
Liked: Staff & service
Police frequently came to property. There was a firearm discharged in the early morning hours.
Stayed 2 nights in Oct 2023
Response from Management on 30 Oct 2023
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Luis

Business traveller
Liked: Staff & service, room comfort
Everything almost good need some remodeling
Stayed 2 nights in Oct 2023
Response from Management on 25 Oct 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Mike

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awful. Could not get extra pillows or anything. Dirty. Beds were not comfortable.
Stayed 2 nights in Oct 2023
Response from Management on 22 Oct 2023
Thank you for taking the time to let us know how things went. We apologize for missing some items to make your stay better. Your review will help us improve.

2/10 Terrible

Kristal

Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Thanks for your feedback. We appreciate your business.

4/10 Poor

Danille

Disliked: Cleanliness, property conditions & facilities
Fortunately the room was ready. We were coming from out-of-town for a wedding and we’re able to get ready, but I did not feel comfortable spending the night. It smelled like smoke in our nonsmoking room. The lights were out in the lobby. There seemed to be a footprint on the wall and I did not trust the overall cleanliness of the room.
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.