What could be more enjoyable than such feedback，thank you so much.

Dear Alexander , Thank you so much for choosing to stay at our hotel .Guilin Wing hotel is located in city center of Guilin with very convenient transportation,you can be reached on foot in all scenic spots. We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay in our hotel.It's our responsibility to do everything to make your stay smoothly. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. All the best Guilin Wing hotel

Thank you for choosing to stay at our hotel ,wish you a beautiful day !

Dear Dan, Thank you so much for choosing to stay at our hotel .Guilin Wing hotel is located in city center of Guilin with very convenient transportation,you can be reached on foot in all scenic spots. The hotel has more than 60 rooms, each room is spacious and bright, the design style is fashionable and concise, high-quality mattress brand, cotton products and consumer goods are high standards, the rooms are all double-decked sound-proof glass, Aim at create a good sleep environment for all our guests. The 8th floor of the hotel is equipped with a complete set of gymnasium and children's playground, free laundry, large conference room, high-standard breakfast restaurant. We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay in our hotel.It's our responsibility to do everything to make your stay smoothly. We appreciate your time and patience to write down this review for us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. All the best Guilin Wing hotel

Dear Lam， Thank you so much for choosing to stay at our hotel ,looking forward to you will choose our hotel again .

My dear Marlene, Really very happy to hear that you enjoy your stay at our hotel and have a good tour experience . You are also so friendly, which impressed me deeply. We appreciate your time and patience to write down this review for us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. All the best Jenny from Guilin Wing hotel

Dear Frédéric, Thank you so much for choosing to stay at our hotel .Guilin Wing hotel is located in city center of Guilin with very convenient transportation,you can be reached on foot in all scenic spots. The 8th floor of the hotel is equipped with a complete set of gymnasium and children's playground, free laundry, large conference room, high-standard breakfast restaurant. We do our best to serve all guests at our hotel and we're pleased to hear that you enjoyed your stay in our hotel.It's our responsibility to do everything to make your stay smoothly. We appreciate your time and patience to write down this review for us. We sincerely hope that you would choose our hotel once again and we promise to provide better service next time. All the best Guilin Wing hotel

Dear Siu Wan Thank you for choosing to stay at our hotel . as our hotel is located the busiest pedestrian street in downtown Guilin, beside the famous food street , if you contact us before you arrive, we will go out to the main street to pick you up.sorry for the trouble ,and wish you a happy day !

亲爱的客人， 感谢您预订桂林正阳璞云酒店，酒店位置在市中心最繁华的正阳步行街文化宫里面，虽然在内街，但是周围非常安静，隔音很好，而且吃喝玩乐都非常便利；您到了文化宫外面， 如果您找不到咱们酒店，我们都会出道外街去接你们哦。再次感谢您的点评，期待您再次入住我们酒店。谢谢！

Dear Jorge Luis, We are so sorry for the trouble about your room ,because the air conditioner was not working, so we changed the hotel for you. The two hotels are the same owner,the two hotels are 200 metres apart,and I am the hotel's English-speaking holiday assistant, I provide English service for the two hotels fuest,so if you have any questions during your stay, you can contact me or let the hotel contact me.If you choose Wing Hotel next time , we will definitely keep a good room for you ,sorry again .

Thank you for choosing to stay at Guilin Wing hotel ,according to your score, we know that there are something we are not satisfied with. I hope you can give us valuable advice. We will do our best to improve our service and standards, and look forward to your stay in our hotel again,thank you !

亲爱的客人：非常感谢您选择入住桂林璞云酒店，酒店坐落在桂林最中心位置，美食、购物、景区都非常便利，希望我们的服务和房间给您满意的体验，给您的桂林之旅留下美好回忆。期待您再次入住，谢谢！

尊敬的客人您好，非常感谢您的反馈和好评。 璞云酒店是一家位于桂林市漓江边，湖景地带，中心地段的新开业酒店。 2018年10月开业，按照准5星级的标准，新中式风格装修。步行5分钟抵达漓江，10分钟抵达象鼻山景区，5分钟抵达靖江王府景区。酒店8楼的中西自助早餐厅，网罗桂林当地特色美食，桂林米粉是独具2000年历史的悠久小吃。璞云酒店提供24小时度假服务，在您下订单的那一刻起，我们将主动为您提供您需要的服务。酒店旨在创造中外游客喜爱的住宿品牌。您的肯定是我们服务前进的动力。期待您的下一次体验。

首先非常感谢您的好评，我们很高兴看到您得到良好的入住体验。近期，酒店为住店的客人提供书画茶艺体验活动，随时可与您探讨博大精深的中华传统文化。酒店餐厅也升级了内容，网罗当地特色美食，在酒店就能品尝到厨师为您精心准备的桂林特色风味。服务方面，酒店与Aroma 品牌服务公司合作，提供24小时中英双语度假助理服务，随时与您沟通度假相关的问题。我们非常重视每一位客人的体验感受和意见，努力做到更好，再次感谢您的入住，期待您的下一次光临。

Dear Chi Yung Timothy Wan We are glad that you enjoyed your stay. Thank you so much for your nice comment. We look forward to having you with us next time! Sincerely Wing hotel

Dear guests Thank you for choosing our hotel. We are so sorry you were not entirely satisfied with your stay at our hotel. Thank you so much for bringing this matter to our attention. We assure you that we are doing everything we can to rectify the situation and to make sure it does not happen again. Sincerely Wing hotel