Ibis Hamburg City is located in Hamburg-Mitte, a neighborhood in Hamburg, and is near a metro station. Moenckebergstrasse and Fish Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Hagenbeck Zoo. Looking to enjoy an event or a game? See what's going on at Elbe Philharmonic Hall, or consider Mehr!-Theater am Großmarkt for a night out.
Located close to Mehr!-Theater am Großmarkt and Hamburg City Hall, ibis Hamburg City provides a terrace, a shopping mall on site, and a garden. The on-site restaurant offers dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
A lift, a 24-hour front desk and a front desk safe
A vegetable garden and smoke-free property
Guest reviews give good marks for the helpful staff
Room features
All 252 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
LED light bulbs and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and hairdryers
Daily housekeeping and phones
Languages
English, German
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Parking on site (EUR 18 per night)
Food and drink
Weekday buffet breakfast available for a fee: EUR 19 for adults and EUR 9.50 for children
A bar/lounge
A restaurant
Snack bar/deli
Things to do
Bicycle rentals
Shopping centre
Family friendly
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Lockers
Safe at front desk
Guest services
Change of bedsheets on request
Change of towels on request
Daily housekeeping
Business services
Business centre
Outdoors
Garden
Terrace
Vegetable garden
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
More
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer
Private bathroom
Towels
Entertainment
Flat-screen TV
Food and drink
Room service
More
Air conditioning
Bulk dispensers for toiletries
Eco-friendly cleaning products available
Eco-friendly toiletries
LED lighting
Phone
Safe
Soundproofed rooms
Water-efficient showers
Policies
Check-in
Contactless check-in and check-out are available
Check-out
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 19.00 for adults and EUR 9.50 for children
Self parking fee: EUR 18 per night
Pet fee: EUR 16 per pet, per day
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.
Property is also known as
Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg
ibis Hamburg City Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 270 out of 872 reviews" "
10 - Excellent
270
Rating 8 - Good. 476 out of 872 reviews" "
8 - Good
476
Rating 6 - Okay. 104 out of 872 reviews" "
6 - Okay
104
Rating 4 - Poor. 14 out of 872 reviews" "
4 - Poor
14
Rating 2 - Terrible. 8 out of 872 reviews" "
2 - Terrible
8
8.8/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Neil
24 Jan 2024
Liked: Staff & service, room comfort
For 3 star was very basic with mice thrown in free
Although it was January and cold outside the room was far too hot even with the window open....then the traffic noise is immensely loud!
Air con turned low didnt work either.
Only one pillow for each person and no extras in the room so had to ask.
No tea / coffee facilities in the room like basic UK hotels always provide.
Wasn't great to see mice running between the restaurant area and lobby either at least two on two different occasions, took a video and told reception but they didn't seem that interested.
Wont let me upload photos on here.
Was expecting best quality for the price . No coffee or refri on the room. No good info about tourism on the living room.
No recognizing hotels.com gold status etc
- The room did not have a proper bed, it was a hard thin layer that looked more like a blanket.
- The staff does not speak English well and have a very bad attitude towards the foreigners, specially from the US
- It is overcrowded and small as a lot of people travel on budget.
- The location is a bit odd as you have to pass under a bridge or take your luggages up and down the stairs for shortcut
- There were a lot of construction and new development around that wasn't open and made this place look like a ghetto