Oriental Jade hotel in Hanoi is a true gem. Five starts all round. We stayed for 2 weeks in the 1 bedroom suite, so we had plenty of time to observe - and everything was top notch. Hard to know what to point out but I would say - the staff. Incredibly helpful, polite, proactive, accommodating, and this holds from the lady cleaning our room to the hotel manager and everyone in between. The hotel and the rooms are beautifully appointed, clean and elegant. Everything you can wish is there and what is not - they bring it to you when you ask. The buffet breakfast was great, but the ala-carte menu for lunch and dinner, including room service, was simply outstanding. We ate in many highly rated restaurants in Hanoi and the hotel restaurant was as good if not better than any of the others. Finally the hotel is located in the hustle and bustle of the Old Quarter which is fascinating. It is by far the best place to stay in Hanoi to get a feeling of the real life in the city. Highly recommended.