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Reviews of Sugar Bay Barbados - All Inclusive

4 out of 5
Sugar Bay Barbados - All Inclusive
Garrison Historic Area, Hastings

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 933 reviews" "
Rating 8 - Good. 243 out of 933 reviews" "
Rating 6 - Okay. 72 out of 933 reviews" "
Rating 4 - Poor. 19 out of 933 reviews" "
Rating 2 - Terrible. 22 out of 933 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nataliia

Travelled with family
Liked: Amenities
thank you for a great vacation!!!❤️❤️❤️
Stayed 7 nights in May 2024

10/10 Excellent

Cindy Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from 8 days at Sugar Bay. The hotel is small but provided everything we needed. The buffet was always delicious and the service was fantastic. The ocean was rough but the rocks help to provide a calmer swim space. We will definitely plan to go back to this lovely hotel.
Stayed 8 nights in Apr 2024

6/10 Okay

Jelena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in May 2024

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and accommodating. Nathan, Lee, Tyreese and Amari were fantastic. The rooms were extremely clean and well taken care of. Food was excellent.
Stayed 7 nights in May 2024

10/10 Excellent

sharon m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach Clean rooms with everything we needed friendly and helpful staff
Stayed 4 nights in May 2024

8/10 Good

Chanel

Stayed 7 nights in Apr 2024

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer Service was excellent. Food choices average however, bar service very good. Would prefer to have an air conditioned restaurant on site as extremely warm!
Stayed 5 nights in May 2024

8/10 Good

Vedowatie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed there for 5 days for our anniversary. The hotel is a bit outdated and small. The staff are very friendly & helpful though. The food was delicious. Not a huge variety like other resorts that I stayed at, but still very good. The pool was too small. The pool chairs get occupied very quickly. They needed more entertainment at night. There was none for a Saturday night & everyone was bored. Plus everything ends at 10:00 p.m. So if you want a late snack after 10, forget it. And lots of older retired people. All in all, my stay there was pleasant.
Stayed 5 nights in Apr 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just returned from our honeymoon at Sugar Bay and it was absolute paradise! The staff deserve 1000/10 for the service and hospitality they provide. This is very much a resort for couples and young families looking to relax, enjoy incredible food and amazing local talents. Evening entertainment ends early around 10pm but there is a pub on the resort that closes at 1am. The resort is located in the main city and it’s very easy to get around (also safe). The buffet offers something for everyone and the food was very tasty. The bartenders took their time to make any cocktail you wanted and they were delicious! Many guests were returners and we totally understood why. We will be too!
Stayed 10 nights in Apr 2024

10/10 Excellent

Max

Staff was most friendly and inviting.
Stayed 7 nights in Apr 2024

6/10 Okay

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Let me start by saying the staff at Sugar Bay was phenomenal. Everyone was nice and respectful, my issue with my stay had to do with the operations of the hotel specifically. We stood for 5 days and four nights, located on the resort are two resturants. One of the resturants was completly booked out so we were unable to eat there, therefore we had to eat buffest food three of the 5 nights. In addition, there was a sight that addressed different things happening during the day i.e "beer pong, carribean mixology, jenga" and NONE of these events took place. Everytime I asked a staff member about an event it was always "we are checking on it". The only event that actually took place was snorkeling that we were still not even able to do because for the WHOLE resort there was only 5 sets of snorkel gear. In addition to the activities, the beach provided nothing. With that being said, there was nothing to do during the day besides eat and sit on the beach in silence. No one came around to service the beach so you always had to go to the bar, half of the cabana's were out of service and all they had was a cement table tennis game. To top it all off, the workers started fighting on the last morning of our stay. If you are a couple and looking for a fun resort, I would not reccomend this one. All and all, I was dissaopinted.
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2024

6/10 Okay

Umawattie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My first room was terrible and I have to pay extra for a better room that wasn't facing a parking lot.
Stayed 4 nights in Apr 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice but the room sucks
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were far more young children than we had expected. This made the pool a no go area as families claimed all the beds at some unearthly hour . We never managed to get to the pool once. The evening entertainment was also a bit same with a singer catering to parents and kids . There were 2 good nights stilt acrobats and a singer with steel drum. Beach was great staff mostly brilliant food good and varied. Japanese restaurant slightly disappointing. Perhaps a more sophisticated bar seating area for over 18’s only in the evening would be good
Stayed 7 nights in Apr 2024

10/10 Excellent

Jason

Stayed 7 nights in Apr 2024

10/10 Excellent

conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found Sugar Bay to be absolutely gorgeous and very relaxing. The staff in all area's of this facility go out of their way to ensure you have a fantastic time and make you feel welcome
Stayed 10 nights in Apr 2024

8/10 Good

Holly M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Rosina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

William

Stayed 5 nights in Apr 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sugar Bay was a great resort for our 5 day retreat to relaxation. Everyone was so friendly. Special shoutout to Pedro, Samantha, and Nathan who made our stay extra special. Would definitely recommend to friends and family!
Stayed 4 nights in Apr 2024

10/10 Excellent

Sandrino

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Just spent 5 nights at Sugar Bay Resort with 2 other couples. All staff are courteous and attentive and very friendly. The bar and buffet staff went above and beyond to satisfy our every need (Marko, Jaleni to name a few) Two milestone birthdays were being celebrated and the staff went all out to make it special, even providing us with gifts!.The property is small, which is ideal for mature older couples. There is no loud music blaring or constant poolside games going on by an entertainment committee, which makes for a very relaxing time. Great live singers every night by the beach was a lovely way to end the day. My only complaints are about the rooms. Very large and spacious with all the amenities provided. However, our bathroom had sand on the floor the whole time we were there, and other than new supply of towels, we wouldn't have known if anything had been done in our bathroom. The sheets are extremely stiff, but the bed and pillows were fine. I would have liked for more from the cleaning staff. The food at the Reef is excellent with a very large variety daily. Sizzle was somewhat disappointing. The steaks were not a superior grade. The afternoon tea by the water was a fun extra. There is no shortage of food all day long. Great burgers and other options at the pub! We were given a lunch wrist band after checking out to allow us one last meal before being picked up for the airport which was really nice. Super attentive staff, we had a really lovely time there.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute of our stay and would highly recommend this resort to anyone! Food was good, service was fabulous and the beaches were absolutely beautiful! This hotel has everything. We will be back!
Stayed 5 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent
Stayed 7 nights in Mar 2024

10/10 Excellent

Bryan Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sugar Bay was an amazing resort providing a first class experience. We can’t wait to return.
Stayed 5 nights in Apr 2024

6/10 Okay

Vead

Travelled with family and small children
Liked: Cleanliness
Not like the other islands, not a 'real resort', very small and not much activities. Food was subpar and beds were very uncomfortable. Staff were good, location is good, place was clean, but not a proper resort like St. Lucia or Jamaica.
Stayed 3 nights in Mar 2024

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb except for uncomfortable chairs in the room.
Stayed 7 nights in Mar 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and go above and beyond to meet the guests requests. The evening entertainment is generally lovely and low key, but there were a couple of nights where the volume was so loud we were unable to talk to each other at dinner. Wish the rule about not saving seats with towels was enforced, but there was always a beach chair available and the staff was quick to help to set up an umbrella.
Stayed 7 nights in Mar 2024

10/10 Excellent

Long

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and very good service. A la carte restaurant are hard to book since earlier guests book them all in advance already, should only allow reservations on the day off to be fair. Should clean algae on beach more often to make it look beautiful.
Stayed 4 nights in Mar 2024

8/10 Good

Kushal

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous smaller sized resort on a beautiful beach and cove. Perfect for quiet and relaxation. The meals and drinks were outstanding. The staff was very friendly. The evening entertainment was fun. Would love to return there again.
Stayed 4 nights in Mar 2024

8/10 Good

Susan, Aberdeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the staff were very friendly. It was in a good location. The hotel provided activities that could be booked. Thoroughly enjoyed our stay.
Stayed 10 nights in Mar 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay at a nice hotel but the outstanding memory will be of the friendly staff 5*
Stayed 12 nights in Mar 2024

8/10 Good

Shane

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall, a very nice resort. The food was excellent including both Umi and Sizzle restaurants. The beach was crowded and seats were “claimed” early. The resort also had a shortage on towels which often meant several trips trying to get a couple for the beach.
Stayed 5 nights in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique all inclusive with super lovely staff, great beach and vibe. Highly recommend the property!
Stayed 7 nights in Mar 2024

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach setting. Lovely room. Relaxed staff. Nothing too much trouble, laid back but efficient. The towels on beds guest monsters were there of course but they’re everywhere.
Stayed 4 nights in Mar 2024

10/10 Excellent

John Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of very helpful staff.
Stayed 7 nights in Mar 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
We had wonderful experiences at sugar bay. Their services are wonderful. Everyone is very friendly and welcoming. We went with my parents and child. They all love the experience.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Great staff
Stayed 7 nights in Feb 2024

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minute walk to Carlisle Bay beach. Calm protected water with food drink and beach amenities.
Stayed 7 nights in Feb 2024

10/10 Excellent

Huntley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really good.
Stayed 7 nights in Feb 2024

10/10 Excellent

Kerri Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and beach, wonderful food and the staff is phenomenal!
Stayed 6 nights in Feb 2024

10/10 Excellent

Zabeeda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful
Stayed 4 nights in Feb 2024

6/10 Okay

Cynthia, Middle Village

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was very busy while we were there. There were many children who happened be very well behaved. Our room #119 was not ideal for us. It was on the first floor garden view but it had no vegetation privacy screen and it was right by the main sitting area and coffee station. Sitting out there in the morning was like having a table on the Starbuck’s line. It also meant you couldn’t really leave the curtains open to let light into the room unless you want lots of adults and kids looking in. It is also a connecting room. Other points- Pros 1) The property is very clean and well cared for. 2) The room is basic but clean and has what you need. It has a tea kettle not a coffee pot. 3) It is very walkable. You are very close to the board walk. You can walk along the beach in either direction and it feels very safe. Cons 1) Service is polite but not helpful or forthcoming. One example- When the coffee station was broken we were told that it would be a few days before the coffee cart was open. We were not told that you could get coffee at the bar if you wanted coffee in the morning. Another guest told us. 2) Towels are a big problem. You can only have 1 per person and they do not cover the whole lounge chair. They are hard to exchange . They often don’t have any. We didn’t learn about towel cards for days. 3) Restaurant (Reef) service is poor. Drinks often came when breakfast or dinner was done. 4) Half the beach loungers are very uncomfortable. My husband’s back was hurting
Stayed 7 nights in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

LIHONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not as big as other hotels we have frequented before, but the beach and beach swimming area are very good, very suitable for children and the elderly to swim. The restaurant quality is good and also has concerts in avery evening. It's a pretty good resort hotel to go.
Stayed 6 nights in Feb 2024