View from room

Reviews of Hilton Waikiki Beach

4 out of 5
Hilton Waikiki Beach
2500 Kuhio Ave, Honolulu, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1081 reviews" "
Rating 8 - Good. 300 out of 1081 reviews" "
Rating 6 - Okay. 125 out of 1081 reviews" "
Rating 4 - Poor. 64 out of 1081 reviews" "
Rating 2 - Terrible. 53 out of 1081 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and safe and the rooms are nice. Just make sure to understand the parking situation. No parking for guests, only valet parking there is a Garage next door though.
Stayed 1 night in May 2024
Response from Emily on 14 May 2024
Aloha, Rachel!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay and that you especially appreciated the cleanliness and safety of our resort. Mahalo for sharing!We appreciate you sharing your comments about our parking operations. Your feedback helps other guests plan accordingly, so thank you for sharing.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another excellent trip! If there is anything our team can do to make your next trip even better, please let us know! Your satisfaction is most important to us.Mahalo!

2/10 Terrible

Joanna Paola

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Staff was extremely rude and property lacks food choices.
Stayed 5 nights in May 2024

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the views & my room! It was spectacular
Stayed 3 nights in May 2024
Response from Emily on 14 May 2024
Aloha, Dianna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your experience at our hotel and that the stunning views from your room contributed to an excellent stay. Thank you for sharing your kind words! If there is anything our team can do to make your next trip even more spectacular, please do not hesitate to reach out. We hope to welcome you back to Hilton Waikiki Beach soon! Mahalo!

10/10 Excellent

Alexandria V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Emily on 14 May 2024
Mahalo for staying with us at Hilton Waikiki Beach! We're happy to hear that you enjoyed your trip and we hope to have the opportunity to welcome you back soon for another amazing experience. Thank you!

10/10 Excellent

Gary Allan, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a block away from the beach. Loads of restaurants and shopping within walking distance. Nice pool and hot tub. Public transportation easily accessible.
Stayed 5 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Gary Allan!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our hotel's convenient location in the heart of Waikiki contributed to a wonderful stay. Thank you for sharing your kind words!We hope to have the opportunity to welcome you back to our hotel soon for another fantastic stay.Mahalo!

4/10 Poor

Byron

Disliked: Staff & service, amenities, property conditions & facilities
Staff is extremely rude from the front desk to the valet. Bathrooms in room need to be updated as well.
Stayed 5 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Bryon, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback.We sincerely apologize for the way you were treated by our staff. We encourage our team to share the Aloha spirit with all guests, and it's disappointing to learn that you were not met with this hospitality.It's also concerning to hear that you were displeased by our bathrooms. We understand the importance of staying in a comfortable room when traveling, and we apologize for missing the mark. We appreciate you sharing this feedback.Rest assured, we will be sharing your comments with our team. Your feedback helps us point out areas for improvement at our hotel, so thank you for sharing.We hope to have the opportunity to welcome you back to our resort soon for a much-improved visit. If there is anything we can do to make your next trip special, please do not hesitate to reach out.Mahalo!

10/10 Excellent

Pabline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , we love to stay in the Hilton , good location
Stayed 7 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Pabline!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you enjoyed your stay and that you especially appreciated the cleanliness of our resort. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful experience.Mahalo!

10/10 Excellent

Trevon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Emily on 13 May 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Trevon! We're happy to hear you enjoyed your stay. Mahalo!

6/10 Okay

Ashley

Travelled with family and small children
Liked: Staff & service
Very dusty on the outlets by the TV on side of it. It’s like a charging dock station dust laying on top of that and then above the shower bed in the bathroom there is black mold growing….. I also paid resort fees on Expedia and had to pay them again at the hotel smh !!!!!! Other then that it’s been great
Stayed 4 nights in May 2024
Response from Emily on 11 May 2024
Aloha, Ashley, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your review.It's disappointing to learn that the cleanliness of your room was not up to our typical standard. We know the importance of staying in a tidy and comfortable room, especially when traveling. We sincerely apologize for missing the mark.Thank you again for taking the time to leave your feedback. We will be sharing your comments with our team. Your review helps us improve our service and operations for all guests, so thank you.We hope to have the opportunity to welcome you back to our hotel in the future for a much-improved stay. Until then, safe travels.Mahalo!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Emily on 13 May 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Alexandra! We're happy to hear you enjoyed your stay. Mahalo!

10/10 Excellent

Gary, College Station

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome ocean view from the balcony
Stayed 5 nights in May 2024
Response from Emily on 11 May 2024
Aloha, Gary!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're thrilled to hear that you had a 5-star stay and that our amazing ocean views contributed to a wonderful Waikiki experience.Thank you again!

10/10 Excellent

Fernando

Liked: Amenities, property conditions & facilities
Nice place
Stayed 5 nights in Mar 2024
Response from Emily on 11 May 2024
Aloha, Fernando!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful stay.Mahalo!

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it all
Stayed 5 nights in Apr 2024
Response from Emily on 9 May 2024
Aloha, Betty!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024
Response from Emily on 8 May 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Tammie! We're happy to hear you enjoyed your stay. Mahalo!

10/10 Excellent

Devante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Emily on 9 May 2024
Aloha, Devante!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Mahalo!

8/10 Good

Ai Ling

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view
Stayed 14 nights in Apr 2024
Response from Emily on 9 May 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that you especially appreciated our hotel's stunning views.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!

10/10 Excellent

axel jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton at Waikiki beach was a great experience. Very clean and elegant, quiet and full of friendly staff and customers. Valet a huge help with parking around the beach. Everything was at walkable distance. Literally down the street from the beach.
Stayed 3 nights in May 2024
Response from Emily on 8 May 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you had a wonderful experience and that our hotel's prime location in the heart of Waikiki contributed to a lovely trip. Thank you for sharing your kind words!If there is anything our team can do to make your next visit even more special, please do not hesitate to reach out! Your satisfaction is extremely important to us.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon!Mahalo!

10/10 Excellent

Huawei

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient restaurant, stores, are all close by. the beach is in walking distance.
Stayed 3 nights in Apr 2024
Response from Emily on 7 May 2024
Aloha, Huawei!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our convenient location in the heart of Waikiki made your trip even better. Thank you for sharing!We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful trip.Mahalo!

10/10 Excellent

Sofronio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 3 nights in May 2024
Response from Emily on 7 May 2024
Aloha, Sofronio!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our friendly and attentive team contributed to an amazing experience. Mahalo for sharing!If we can do anything to make your next trip even more special, please do not hesitate to reach out to our team. Your satisfaction is extremely important to us and we appreciate your patronage. Mahalo!

8/10 Good

Hieu

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Emily on 6 May 2024
Mahalo for staying with us!

8/10 Good

Garrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff was great. Magic show at the hotel was fantastic. The only thing we didnt care for was the $65 a day charge for parking.
Stayed 5 nights in Apr 2024
Response from Emily on 6 May 2024
Aloha, Garrick!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're happy to hear that you had an enjoyable stay and that you were able to experience our onsite Magical Mystery Show! Thank you for sharing your feedback.We apologize for the parking fees and understand that these type of expenses can put a burden on a wonderful trip. We appreciate your feedback and will use it to reevaluate our parking operations, including pricing.Thanks again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach in the near future for another great experience. Mahalo!

6/10 Okay

Paul D

Liked: Cleanliness
The hotel is fine, but nothing to get excited over. While apparently it was last renovated in 2023, the only area that seems updated is the pool area, rooms are at least 5 to 10 years since renovation. Lobby is dated and very much needs some attention. I was on the 15th floor, ocean view, yes i could see the ocean but the tall building next to the church did cover up a great deal. While you kind of see this in the images of the rooms, to have the perfect clear view you are so hoping to get you need to be at least on floor 25 and above. Plus you are long city block from the water. Add in you are looking down on the Marriott Valet Parking lot, an ugly apartment builidng (one blocking the view) and the ugly roof top tenis courts of the other hotel in front of you. Plus their garbage area and daily pick up early in the morning of that garbage. Stay in housekeeping were super friendly and always saying hello but that was the only stand out for staff. Check guy would not stop going over the resort features, which after being 3 time zones out and late in the evening, I was not listening at all, for him to say there is more to know. Needs to read the customer and adjust his speal to the guest. Finally biggest beef, full room cleaning only every 4 days. I get staffing shortages, but when your paying over $300 a night, getting your room cleaned at least every other day would be nice. You have to request and then no promises. Do not think I would stay again at this one.
Stayed 6 nights in Apr 2024
Response from Emily on 6 May 2024
Aloha, Paul, and thank you for choosing to stay at our resort on your recent trip. We're happy to hear that our housekeeping staff provided friendly service during your stay.We do, however, sincerely apologize for the inconveniences you experienced while staying at our hotel. From the obstructed ocean view to the inconsistent cleaning services, we're very sorry that your stay was less than ideal.We appreciate your feedback as it helps us provide better service for all guests. We're also happy to share that we are currently hiring more housekeeping staff to provide guests with the daily cleaning services they rightfully deserve. We appreciate your understanding.Thank you again for choosing to stay at our hotel. If there is any additional feedback you would like to share with our team, we encourage you to reach out to us directly via phone or email. Our hotel's contact information can be found on our website.Mahalo!

4/10 Poor

Lisa

Liked: Amenities
I was at the 16th floor. It was a bit noisy with the runny water in the pipe coming from the ceiling above me. Plus there are noises coming from the room next to me. I called the service desk asking for a different room. Unfortunately, there was no room available per front desk personnel, so I was stuck with it for 4 nights:(
Stayed 4 nights in Apr 2024
Response from Emily on 8 May 2024
Aloha, Lisa!Thank you for choosing to stay with us on your recent trip to Waikiki. We appreciate you taking the time to share your feedback.It's disappointing to learn that you had a poor experience while staying at our hotel. We want to make this situation right, and we encourage you to reach out to us directly. You can find our contact information on our website.Thank you again for choosing to stay at our hotel. We appreciate your feedback and will be sharing it with our team in order to provide better service for future guests.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved experience.Mahalo!

8/10 Good

Christy

Travelled with partner
Disliked: Amenities
prefernt to say
Stayed 7 nights in Apr 2024
Response from Emily on 4 May 2024
Aloha, Christy!Thank you for choosing to stay at our hotel! We appreciate your feedback and hope to welcome you back soon for another great stay.Mahalo!

10/10 Excellent

Ana Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast
Stayed 3 nights in Apr 2024
Response from Emily on 2 May 2024
Aloha, Ana!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are happy to hear that you enjoyed your stay.We apologize for not offering free breakfast and understand this can be an inconvenience. We hope you were able to enjoy breakfast at our onsite restaurant, M.A.C. 24/7. We appreciate your feedback.Thank you again for choosing to stay with us. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent experience.Mahalo!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean and quiet. The staff was really friendly and very helpful. It is a very short walk to the beach and the Waikiki strip where you can pretty much find everything you might need from food, brewery's, shops, etc. I would definitely be back and of course I would totally recommend this hotel.
Response from Emily on 2 May 2024
Aloha, Elizabeth!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your amazing review! We are thrilled to hear that you had a wonderful stay and that our friendly and helpful staff contributed to an excellent experience. Mahalo for sharing your kind words!We are thrilled to hear that you would recommend our hotel to others and that you plan on returning. If there is anything our team can do to make your next stay even more special, please let us know. We value your feedback and appreciate you choosing to stay with us!Mahalo!

10/10 Excellent

Angelica Lizette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. The staff was very nice and accommodating. The hotel is in a great location. Walked everywhere during my 5 day stay!!!
Stayed 5 nights in Apr 2024
Response from Emily on 1 May 2024
Aloha, Angelica!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback!We're happy to hear that you enjoyed your stay and that our friendly staff contributed to a wonderful experience. Thank you for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!

8/10 Good

Christoph

Travelled with family and small children
Liked: Staff & service
The first night was terrible - our room was far from clean, and next to the elevator (avoid rooms ending in ..02). Thanks to the amazing staff we were able to switch rooms the next day - the new room was much cleaner and quieter, and we were finally able to enjoy our stay. Decor of the hotel seems quite dated, and the mattresses are quite worn out, but overall it is a good place to stay. Almost anything within walking distance.
Stayed 4 nights in Apr 2024
Response from Emily on 1 May 2024
Aloha, Christoph!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback!We're happy to hear that you enjoyed your stay despite the inconveniences experienced on the first night. We sincerely apologize for this situation and thank you for your understanding. It's great to hear that our helpful and friendly staff could switch you to a more comfortable and quiet room. We appreciate you sharing these comments!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for an even better stay.Mahalo!

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, great staff, and tons of things to do all in walking distance.
Stayed 1 night in Apr 2024
Response from Emily on 1 May 2024
Aloha, Laura!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review!We are thrilled to hear that you enjoyed your stay and that our onsite amenities and convenient location in the heart of Waikiki contributed to a lovely experience.Thank you for sharing your kind words! We hope to have the opportunity to welcome you back to our hotel soon for another amazing experience.Mahalo!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Emily on 1 May 2024
Aloha, Jessica!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review!We are thrilled to hear that you enjoyed your stay. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!

10/10 Excellent

Blake

Stayed 4 nights in Feb 2024
Response from Emily on 1 May 2024
Aloha, Blake!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review!We are thrilled to hear that you enjoyed your stay. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another great experience.Mahalo!

10/10 Excellent

Charity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Loved the hotel bar
Stayed 5 nights in Apr 2024
Response from Emily on 30 Apr 2024
Aloha, Charity!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear that you enjoyed your experience at our hotel and that our onsite amenities such as our bar contributed to a lovely experience.Thank you again for sharing! We hope to have the opportunity to welcome you back to Hilton Waikiki Beach for another amazing trip soon.Mahalo!

8/10 Good

KENDALL

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Emily on 30 Apr 2024
Aloha, Kendall!Thank you for choosing to stay at our resort and for taking the time to share your feedback! We're happy to hear that you had an overall pleasant trip.If there is any specific feedback you would like to share with our team to provide better service for all guests, please do not hesitate to reach out. We value your feedback immensely. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach for an even better trip soon.Mahalo!

10/10 Excellent

Claudia Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 4 nights in Apr 2024
Response from Emily on 29 Apr 2024
Aloha, Claudia Alicia!Thank you for choosing to stay with us at the Hilton Waikiki Beach Hotel and for taking the time to share your positive review! We are thrilled to hear you enjoyed your stay and especially appreciated our resort's safety and quietness. Thank you for sharing!Mahalo!

10/10 Excellent

Hernan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff !
Stayed 6 nights in Apr 2024
Response from Emily on 29 Apr 2024
Aloha, Hernan!Thank you for choosing to stay with us at the Hilton Waikiki Beach Hotel and for taking the time to share your 5-star review! We're happy to hear you enjoyed your stay and that our kind and helpful staff contributed to a wonderful trip. Thank you for sharing!Mahalo!

8/10 Good

Cassandra, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing! Small hiccups here and there 1. The DVD rental card sucked and the DVD player never worked 2. Cabana Rental Rented on two separate occasions ($200) The first time nothing was ever provided. No waters, no tv, nothing was set up. No one explained anything. The second time, was more accommodating. Although the tv never worked and we only got 2 waters(instead of the listed 4). This is a 100$ rental so I expected more Staff was supper helpful and drinks and food at the bar were amazing.
Stayed 5 nights in Apr 2024
Response from Emily on 29 Apr 2024
Aloha, Cassandra!Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We're happy to hear you had an overall pleasant stay.We do, however, apologize for the issues you encountered while staying with us. From the DVD rental service not working properly to the cabanas' lack of communication and amenities, we are very sorry. Rest assured, we will be sharing your feedback with our team in order to provide better service for all guests.Thank you again for taking the time to share your review. We hope to have the opportunity to welcome you back to our hotel soon for an even better experience.Mahalo!

10/10 Excellent

Bharat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice we enjoy staying
Stayed 4 nights in Apr 2024
Response from Emily on 29 Apr 2024
Aloha, Bharat!Thank you for choosing to stay with us at the Hilton Waikiki Beach Hotel and for taking the time to share your positive review! We are thrilled to hear you enjoyed your stay.Mahalo!

10/10 Excellent

Larry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 4 nights in Apr 2024
Response from Emily on 26 Apr 2024
Aloha, Larry!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear you had an enjoyable stay and that you especially appreciated the convenient location of our hotel. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for an even better stay.Mahalo!

8/10 Good

Craig Allen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has comfortable beds and is in a great location just off the main strip. There is free street parking nearby
Stayed 6 nights in Apr 2024
Response from Emily on 26 Apr 2024
Aloha, Craig Allen!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We are thrilled to hear you had an enjoyable stay and that you especially appreciated the convenient location of our hotel and our comfortable beds. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for an even better stay.Mahalo!

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel! Second time back and will keep coming back time and time again
Stayed 3 nights in Apr 2024
Response from Emily on 24 Apr 2024
Aloha, Dean!Thank you for choosing to return to Hilton Waikiki Beach Hotel for another wonderful visit. We are thrilled to hear you had a great time and we can't wait to welcome you back!If there are any specific requests or suggestions you would like to share with our team to make your next trip even better, please do not hesitate to reach out! Your satisfaction is extremely important to us.Mahalo for sharing your positive review!

8/10 Good

Kalalaniamakalii

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had the pleasure of enjoying the melia suite this weekend. For a pricey stay, some of the room was damaged prior, such as drawers, bathroom hooks, and the alarm clock/charging station. This is a much older building so sometimes the plumbing drained slowly. The staff were warm and accommodating. From valet to front desk to housekeeping, staff is excellent they will take care of you here. Journeyman was cordial and helped us fix the bathroom hooks and bed frame our first night: I was disappointed by how the room was not as clean as it could’ve been, like the kitchen cabinets being wiped down, or the end tables being dusted. The furniture in the suite is cozy and beautiful which is why we chose to stay here as opposed to other suite options in the area. The Waikiki experience, from the view to the walk, was one of the many reasons we had so much fun our stay. It is a charming hotel with its classic older Waikiki architecture. First time staying at the Hilton.
Response from Emily on 23 Apr 2024
Aloha Kalalaniamakalii!Thank you for choosing to stay with us at Hilton Waikiki Beach on your weekend trip. We're happy to hear you enjoyed your experience exploring the area and appreciated the stunning Waikiki views. Thank you for taking the time to share your feedback.We would, however, like to apologize for the inconveniences you experienced during your stay. From the damaged furniture to your room's cleanliness, we're sincerely sorry. We understand this is your first time staying with Hilton, so please know we hold ourselves to a much higher standard. We will be sharing your comments with our team to provide a better experience for all guests.On a brighter note, it's great to hear our staff was helpful once these problems were brought to their attention. Thank you for sharing.We hope to have the opportunity to welcome you back to our hotel soon for a much-improved experience.Mahalo!

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view room on the 24th floor was wonderful! It was so nice to sit out on the balcony and take in the view for our morning coffee. Quick walk to the beach, restaurants and of course an abc store across the street. We arrived early and were pleasantly surprised our room was ready! Overall it’s a nice place to stay, staff were pleasant and the room was clean. The hotel across the way was really loud at night and some neighbours beside us were a bit noisy but that’s part of being in the center of the action.
Stayed 7 nights in Apr 2024
Response from Emily on 23 Apr 2024
Aloha, Stephanie!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We're happy to hear you had an overall lovely stay and especially appreciated the convenient location of our resort. It's wonderful to learn that you were able to enjoy the Waikiki views on your lanai each morning.We would like to apologize for the noisy neighbors, but we appreciate your understanding. Should you choose to return to our resort, we will do everything possible to provide you with a room in a quiet corridor. Thank you for sharing these comments.We know there are many hotel options in Waikiki, so thank you for choosing us! We hope to have the opportunity to welcome you back to our resort for an even better stay.Mahalo!

10/10 Excellent

Jenni J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and welcoming! The view from our room was wonderful! We'll be back for sure!
Stayed 5 nights in Apr 2024
Response from Emily on 23 Apr 2024
Aloha, Jenni!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review. We are happy to hear that you had an excellent experience and that our friendly staff contributed to a great trip.It's also great to learn that you enjoyed the Waikiki views from your room. Thank you for sharing your kind words!We can't wait to welcome you back to our hotel for another amazing experience. If you have any specific suggestions or requests so we can make your next trip even better, please do not hesitate to reach out.Mahalo!

10/10 Excellent

Courtney

Stayed 4 nights in Apr 2024
Response from Emily on 13 May 2024
Aloha, Courtney!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear you had an excellent stay.Mahalo!

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 5 nights in Apr 2024
Response from Emily on 23 Apr 2024
Thank you for choosing to stay with us at Hilton Waikiki Beach, Boris!We are happy to hear you had a wonderful trip and that our friendly staff made your experience special. Thank you for sharing!We hope to have the opportunity to welcome you back to our hotel soon for another wonderful stay.Mahalo!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location of this hotel and the room was fine. We looked at a number of hotel options before deciding on the Hilton and now we’ve realised any of the hotels on or close to Waikiki beach would have been ok. Reception staff weren’t super friendly but they did their job adequately so were fine.
Stayed 2 nights in Apr 2024
Response from Emily on 20 Apr 2024
Aloha, Carol!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback. We are happy to hear you had an overall pleasant stay and appreciated the location of our resort.We would like to apologize for the friendliness of our team members at the reception desk. We encourage all staff to treat guests with the utmost kindness and respect, so we deeply apologize for this inconvenience. Please know we are sharing your feedback with our team to provide a more pleasant experience for all guests. Thank you for sharing.We hope you had an overall lovely trip and enjoyed your time exploring Waikiki. We hope to have the opportunity to welcome you back to our hotel, soon, for an even better stay.Mahalo!

10/10 Excellent

Natasha Simone

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Emily on 19 Apr 2024
Aloha, Natasha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are happy to hear you had a nice trip and we look forward to welcoming you back for another great experience!Mahalo

2/10 Terrible

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi didn’t work at all - It asked me to sign up for hilton honours to access free wifi or lay for wifi use everyday. I’m already a member so there was no way to login for existing members so it kept declining my email. Worst when it comes to services. I will never stay at this particular hilton. Room had beach dirt when I walked in for the first time at midnight so I had to ask to send someone with vacuum to clean. It was not properly cleaned when I checked in. Worst Hawaii experience in 5 years and I go there twice a year
Stayed 8 nights in Apr 2024
Response from Emily on 18 Apr 2024
Aloha, Gaurav, and thank you for choosing to stay at our hotel and taking the time to share your feedback.We would like to sincerely apologize for the poor experience you had while staying with us. From the slow wifi connectivity to the room cleanliness, we clearly missed the mark and are very sorry.Please know that we take our guest's feedback very seriously and are working to improve. Our team is currently working to upgrade our internet services, leading to a better experience for all guests. Thank you for sharing.We would like to learn more about your experience and make up for the inconveniences you encountered. We encourage you to reach out to us directly either through email or phone, which can be found on our website.Thank you again for selecting our hotel. We hope to have the opportunity to welcome you back in the future for a much-improved experience.Mahalo!

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we enjoyed our stay at the hotel. Location was good, we were close to the beach and to nearby restaurants. Any questions we had front desk was helpful and was able to answer questions we had. Only thing we felt between a few interactions with front desk was we felt like everyone wasn’t genuinely happy to help. When we checked in, we were given our key card no other conversation. If front desk was more genuine and in a better mood, we would’ve given five stars. On the day of our checkout, our flight was not until later that day, and we were hoping for a hospitality suite as we will be spending the day at the beach and it would have been nice to have a place to freshen up before heading to the airport. Unfortunately this hotel no longer offers hospitality suites, and had recommended a late checkout with a fee of $100. On the day of check out unfortunately late checkout was no longer an option as our room was assigned to new guest. It was understandable, because there are new guests coming. However, having a hospitality suite available for guest would definitely make a difference.
Stayed 6 nights in Apr 2024
Response from Emily on 19 Apr 2024
Aloha, Jenny!Thank you for choosing to stay with us at Hilton Waikiki Beach Hotel on your recent trip! We are thrilled to hear you had an overall pleasant stay and that you especially appreciated the location of our hotel.We would like to apologize for the interaction you had with our front desk team and we sincerely appreciate your feedback. We encourage all team members to share the Aloha spirit with our guests and we are very sorry to learn this was not the case with your stay. Thank you for sharing these comments. We will certainly share your feedback with our team to provide an enhanced experience for all.We also appreciate your feedback about our hospitality suites and apologize for any discomfort you experienced between checking out and leaving for your flight. Guest satisfaction is very important to us, and we apologize for being unable to deliver on this aspect.Thank you for choosing to stay at our resort and for taking the time out of your day to share your positive review. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful stay.Thank you!

10/10 Excellent

Allyson Ashihara or George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance including the waikiki beach. Staff were all so friendly and welcoming. The room was the perfect size.
Stayed 4 nights in Apr 2024
Response from Emily on 17 Apr 2024
Aloha, Allyson!Thank you for choosing to stay at Hilton Waikiki Beach and for taking the time to share your amazing feedback! We are happy to hear you enjoyed your stay and appreciated the location of our resort and friendly staff!If there is anything we can do to make your next trip even better, please do not hesitate to reach out.Mahalo!