Exterior detail

Reviews of DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 471 out of 1004 reviews" "
Rating 8 - Good. 189 out of 1004 reviews" "
Rating 6 - Okay. 142 out of 1004 reviews" "
Rating 4 - Poor. 93 out of 1004 reviews" "
Rating 2 - Terrible. 109 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nasia

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Johnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

serge, dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly nothing to complain about the staff , service ,, have go back to Houston next month , definitely will stay at the hotel .
Stayed 2 nights in May 2024
Response from DTHG on 15 May 2024
Dear Serge, Thank you for choosing us as your home away from home and for sharing your accolades! It makes our day to know that our iconic warm welcome and commitment to excellence have made us your preferred Houston abode. We look forward to hosting you for more exceptional visits, and until then, we wish you safe travels. Warm regards, Calvin WareGeneral Manager

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and quick to take action to a few issues that we encountered in the room.
Stayed 3 nights in May 2024
Response from DTHG on 15 May 2024
Dear Nicole, We are delighted that our warm welcome and commitment to excellence made your visit was an exceptional one, thank you for sharing your kind words and thoughtful comments. On behalf of the whole team, we eagerly await your next Houston excursion. Best regards, Calvin WareGeneral Manager

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for me it was literally a to die for view because there was a black window spider on my balcony!!!!!!
Stayed 3 nights in May 2024
Response from DTHG on 15 May 2024
Dear William, Thank you for choosing to spend your time with us; we are pleased that you enjoyed your trip and grateful for your thoughtful comments. The safety and comfort of our guests is our utmost priority and we have contacted our third-party specialist to investigate and rectify the matter mentioned immediately. We look forward to welcoming you back in the future and hope to be given the opportunity to do so soon. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from DTHG on 14 May 2024
Dear Douglas, Your high marks are a joy to receive! We eagerly await the chance to welcome you back on your next exceptional visit, and until then, we wish you safe travels. Best regards, Calvin WareGeneral Manager

8/10 Good

Eliza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It felt safe and clean and a great part of town. I was able to walk to shopping and food in the area. My only cons were the fact that we had to pay so much extra for parking when we’re already paying to stay at hotel and I expected a bit more things in the room itself like tooth paste. For such a nice hotel you’d think they’d provide you with more things like toothpaste and such but otherwise I loved it.
Stayed 2 nights in May 2024
Response from DTHG on 14 May 2024
Dear Eliza,Thank you for sharing your kind words and thoughtful comments! Indeed, our walkable location in the heart of the Houston Galleria presents nearly unlimited and highly convenient shopping and dining opportunities. We are delighted that you enjoyed your time with us and look forward to welcoming you back for more memorable and exceptional trips in the future. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Letisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful hotel. Will be staying here again
Stayed 3 nights in May 2024
Response from DTHG on 14 May 2024
Dear Letisha, Knowing that you are already imagining your next visit is the greatest accolade that we can receive! On behalf of the whole team, we look forward to welcoming you back to our spacious suites and unbeatable location in the months and years to come. Warm regards, Calvin WareGeneral Manager

6/10 Okay

Misael

Stayed 4 nights in Apr 2024
Response from DTHG on 14 May 2024
Dear Misael, Thank you for spending your time with us. We hope that you enjoyed your Houston excursion, though if any aspect of your visit was less than expected, we extend our humble apologies. We hope to win your heart in full on your next visit, as we have for so many other travelers. Kind regards, Calvin WareGeneral Manager

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from DTHG on 8 May 2024
Dear Sarah, Thank you for choosing our Houston abode. We hope you had an enjoyable visit, though if any aspect of your time with us was less than expected, please accept our humble apologies. We look forward to another opportunity to win your heart in full on your next excursion. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

RANDALL

Travelled with family
Liked: Amenities
I was allowed to check in four hours early. Also, the breakfast was very good.
Stayed 2 nights in Apr 2024
Response from DTHG on 8 May 2024
Dear Randall, Our front desk team was delighted to hear that the early check-in made your day, and the restaurant team sends their sincere thanks for your kind words. On behalf of all of our colleagues, we look forward to welcoming you back for more exceptional visits in the future. Best regards, Calvin WareGeneral Manager

10/10 Excellent

tuong nam

Liked: Staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from DTHG on 7 May 2024
Dear Tuong, We are delighted to learn that you had an exceptional visit, thank you for sharing your high marks and accolades! We eagerly await the next chance to extend our warm welcome. Kind regards, Calvin WareGeneral Manager

8/10 Good

Alayna

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice property
Stayed 3 nights in Apr 2024
Response from DTHG on 6 May 2024
Dear Alayna, We are delighted that you enjoyed our Houston abode! On behalf of the whole team, we look forward to hosting your new exceptional trip. Best regards, Calvin WareGeneral Manager

6/10 Okay

Nadiia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DTHG on 6 May 2024
Dear Nadiia, Thank you for visiting us at the Houston Galleria. We hope to win your heart in full with our warm welcome on your next visit. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from DTHG on 2 May 2024
Dear Kevin, Your high marks are music to our ears! Thank you for making us your Houston abode, we look forward to hosting you again soon. Kind regards, Calvin WareGeneral Manager

2/10 Terrible

Ilesha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good, elevators barely worked, paid for parking, but no space to park, the air DIDN'T WORK IN HOT HOUSTON TEXAS! Worker came and looked at the air system to pretend he was going to work on it and never seen him again. Horrible experience all around and would like somewhat of a refund for something.
Stayed 2 nights in Apr 2024
Response from DTHG on 30 Apr 2024
Dear Llesha, Thank you for spending your time with us. We are disheartened to learn that you experienced any lapse in our standards, and we extend our sincere apologies for any inconvenience. Thank you for bringing the matter to our attention, though we beg your forgiveness for not providing the warm welcome and attention to detail that has made us the Houston favorite of so many visitors. We would like nothing more than to win your heart in full in the future, and we invite you to stay in touch with our guest services department, with a reference to your booking and to this review.Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from DTHG on 30 Apr 2024
Dear Jonathan,Thank you for visiting our Houston abode and for sharing your high score! Until next time, we wish you all the best. Warm regards, Calvin WareGeneral Manager

8/10 Good

Shareefa

Travelled with family
Liked: Cleanliness, staff & service
Staff was A1 however we kept having issue with our toilet (someone came within 20mins each time) and water temperature was so hot couldn’t really enjoy shower. Over all experience was Good because of the staff !!!
Stayed 3 nights in Apr 2024
Response from DTHG on 26 Apr 2024
Dear Shareefa, Thank you for visiting our Houston abode, we are delighted that our attention to detail and warm welcome made your trip an exceptional one overall. We apologize for any inconvenience you experienced, thank you for alerting us to the matter with your thoughtful comments. It would be our pleasure to host you again soon, and we look forward to having another opportunity to do so on your next trip. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Pamela Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DTHG on 26 Apr 2024
Dear Pamela,Your high marks are music to our ears! We are pleased that you had such an exceptional Houston excursion and eagerly await the next opportunity to extend our warm welcome. Best regards, Calvin WareGeneral Manager

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
just ok
Stayed 1 night in Apr 2024
Response from DTHG on 25 Apr 2024
Dear Jim, Thank you for spending your time with us. We regret to learn that some aspects of your visit were less than exceptional, and we apologize sincerely for any inconvenience that you may have experienced. We hope to win your heart with our iconic warm welcome and spacious suites in the future, should we be given the opportunity to do so. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

AHMET

Stayed 1 night in Apr 2024
Response from DTHG on 14 May 2024
Dear Ahmet,It was a pleasure to be your Houston host, thank you for sharing your high marks! On behalf of the whole team, we look forward to welcoming you back for more exceptional excursions in the future. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2024
Response from DTHG on 25 Apr 2024
Dear Louis, It was our pleasure to be your Houston host, we are delighted that you had such an exceptional trip! We look forward to welcoming you back for more memorable excursions in the months and years to come. Warm regards, Calvin WareGeneral Manager

8/10 Good

Nina, denver

Stayed 1 night in Apr 2024
Response from DTHG on 14 May 2024
Dear Nina, We are delighted to know you had an exceptional visit, thank you for choosing us as your Houston abode. We eagerly await your next visit, hopefully, sooner rather than later. Best regards, Calvin WareGeneral Manager

6/10 Okay

Prabhdeep

Travelled with family
Disliked: Staff & service
Room very under equipped, not even a pen. Many service staff don't care, don't even make eye contact. One day our room was only half cleaned: one of two beds made, tub not cleaned, no toilet paper provided. Somehow we were fooled into thinking breakfast was included (it's "available", duh, but not included), and same for parking, which costs $35 USD, its not included in the room fee. We would not stay again, there's better and more modern hotels for a tiny bit more money.
Stayed 5 nights in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Prabhdeep, Thank you for choosing us as your Houston abode. Our attention to detail has earned us many fans, and we are disheartened to learn that in this case, we let you down. Your thoughtful comments help us to provide a more exceptional experience going forward, though we apologize sincerely for any lapse that you experienced. On the website that you booked from, you may find our breakfast options in the “Extras” section when selecting your room. We regret that our published parking rates came as a surprise; these may be found by selecting “Policies” from the main menu. We hope to have another chance to win your heart in full in the future, should we be given the opportunity to do so. Kind regards, Calvin WareGeneral Manager

6/10 Okay

Michael David

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is well located and fitness center was great. They only had one elevator operable for the full 26 story building so many times trying to use the elevator led to excessive waits. At one point, I waited over ten minutes and ended up having to run down 17 flights of stairs in order to catch my Uber in time. A hotel this nice should fix that issue.
Stayed 5 nights in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Michael, Your kind words and thoughtful comments are well received; we are delighted that you enjoyed our modern gym and unbeatable location at the Houston Galleria. We apologize if our elevator upgrades were the cause of any inconvenience; rest assured, we will be whisking our guests up to our spacious suites at full speed again in no time. We eagerly await your next visit, and another opportunity to win your heart with our warm welcome and memorable vistas. Best regards, Calvin WareGeneral Manager

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a long weekend. Enjoyed the welcome cookie and the shuttle service. Thank you!
Stayed 3 nights in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Angelica, Your accolades put a smile on our faces, thank you for spending your long weekend with us and for sharing your kind words! We are delighted that our commitment to excellence made your visit such an exceptional one, and we look forward to hosting you again soon. Kind regards, Calvin WareGeneral Manager

8/10 Good

Jose Luis

Liked: Cleanliness, amenities
Is ok
Stayed 2 nights in Apr 2024
Response from TSAM on 25 Apr 2024
Dear Jose, It was a pleasure to be your Houston host! We trust our warm welcome, inspiring vistas, and the many shopping and dining options right out our front door made your trip an exceptional one. Until next time, we wish you safe travels. Best regards, Calvin WareGeneral Manager

4/10 Poor

Jill

Travelled with family
Disliked: Amenities
Will never stay here again. Me and my family were woken up by loud music and partying in the room next door at about 2:30 am. I had to call the front desk. They finally settled down by about 5 am. I hope they have explosive diarrhea for a week. Only 2 of the 4 elevators were working. No options for food. Not a pleasant stay for us except that the pool was clean and nice.
Stayed 1 night in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Jill,Thank you for choosing us as your Houston abode. We are pleased that you enjoyed our outdoor pool, the largest in the Houston Galleria area. We aim to provide an exceptional, relaxing experience for all of our guests, and, though such occurrences are rare, we apologize sincerely for any inconvenience that you experienced. We would like nothing more than to win your heart in full in the future, and hope to be given the opportunity to do so. Best regards, Calvin WareGeneral Manager

2/10 Terrible

Matt

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevators were 15 minute wait
Stayed 2 nights in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Matt, Thank you for spending your time with us and for sharing your thoughtful comments. We apologize for any inconvenience caused by our elevator upgrades; our warm welcome, memorable vistas, and spacious suites have made us the Houston favorite of many, and we hope to have the chance to win your heart as well. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from DTHG on 23 Apr 2024
Dear Blanca, It was our pleasure to welcome you to the Houston Galleria, thank you for sharing your rave review! We look forward to hosting you for more exceptional trips in the months and years to come. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Janice

Stayed 4 nights in Apr 2024
Response from DTHG on 13 May 2024
Dear Janice, Your high marks are music to our ears! We look forward to hosting your next exceptional Houston excursion, and until then, we wish you safe travels.Warm regards, Calvin WareGeneral Manager

8/10 Good

Neysa

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean. It was conveniently located with many things around it for food, shopping and all in walking distance. The staff was pleasant.
Stayed 3 nights in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Neysa, On behalf of the whole team, it is a pleasure to know that our warm welcome and unbeatable location made your trip so exceptional; thank you for visiting our Houston abode and sharing your accolades!We look forward to hosting you again on more memorable excursions in the future, and until then we wish you all the best. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Adam, Sandy

Stayed 2 nights in Apr 2024
Response from DTHG on 10 May 2024
Dear Adam, It was a pleasure to be your Houston host, thank you for sharing your high marks! We look forward to extending our warm welcome again on your next visit. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent three nights in this hotel and found the people very friendly. My room was spacious and comfortable. There are many restaurant choices within walking distance and they are safe to walk. My trip was excellent; when I requested a late check-out time, they allowed me to stay until 1 p.m. They were great people.
Stayed 3 nights in Apr 2024
Response from DTHG on 22 Apr 2024
Dear Carlos, Our team was overjoyed to hear that our warm welcome made your day! We aim to welcome every guest like family, and your thoughtful, rave review lets us know that we have hit the mark; thank you for sharing. On behalf of all of our colleagues, we look forward to welcoming you back for more exceptional, mouth-watering Houston excursions in the future. Kind regards, Calvin WareGeneral Manager

2/10 Terrible

JENNIFER, KENSINGTON

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DTHG on 23 Apr 2024
Dear Jennifer, Thank you for choosing us. We aim to provide an exceptional experience for all our guests, and we apologize if you felt that your visit fell short in any way. We hope to be given another opportunity to win your heart in full in the future. Best regards, Calvin WareGeneral Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
The first room I checked into had a very strange odor, but the incredibly friendly front desk staff got me moved south no issue! I really appreciated that!
Stayed 1 night in Apr 2024
Response from DTHG on 18 Apr 2024
Dear Rachel, It is heartwarming to hear that our quick thinking and attention to detail made your day! Thank you for sharing your kind words, and for alerting us to the matter with your thoughtful comments as well; our housekeeping team has already performed a full investigation.On behalf of all of our colleagues, we look forward to hosting you again in the months and years to come. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Andrei

Stayed 2 nights in Apr 2024
Response from DTHG on 7 May 2024
Dear Andrei, Your high score is music to our ears! We look forward to welcoming you back for more exceptional visits in the months and years to come. Warm regards, Calvin WareGeneral Manager

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options not great but plenty of really good restaurants in the area. Parking is expensive.
Stayed 2 nights in Apr 2024
Response from DTHG on 17 Apr 2024
Dear Chris, The Houston Galleria abounds with exciting dining and shopping options, and we are pleased that you had a memorable time sampling the many choices the area has to offer. We look forward to hosting you again for more exceptional excursions, and until then we wish you all the best. Kind regards, Calvin WareGeneral Manager

8/10 Good

Rashida

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was great and bustling with a lot of guests over the weekend. Clean room. Great area for dining and shopping. Did not like that the area is in no way ideal for street parking. Daily rates for parking are high but there are no other options if you have your own vehicle.
Stayed 4 nights in Apr 2024
Response from DTHG on 16 Apr 2024
Dear Rashida, Thank you for spending your time with us and for sharing your kind words and thoughtful comments. Indeed, with so many enticing shopping and dining destinations nearby it is easy to see why the Houston Galleria is such a popular weekend destination! We eagerly await the chance to extend our warm welcome again on your next exceptional excursion, until then we wish you all the best. Best regards, Calvin WareGeneral Manager

6/10 Okay

Scholonda

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I have stayed here before but this time There was a very unpleasant smell throughout the entire hotel. maybe shampooing all carpets cleaning floors, and maybe doing a deep cleaning and changing the scent to more fresh luxurious smell.
Stayed 1 night in Apr 2024
Response from DTHG on 16 Apr 2024
Dear Scholonda, On behalf of our whole team, thank you for choosing us as your preferred abode at the Houston Galleria. We apologize sincerely for any inconvenience that you experienced, however; your thoughtful comments are well received, and help us to ensure a continually exceptional experience going forward. We look forward to our next opportunity to be your host and win back your heart in full. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from DTHG on 16 Apr 2024
Dear Gilbert, It was a pleasure to be your Houston host! We eagerly await the opportunity to welcome you back for more exceptional experiences, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Misty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. What I didn’t like was there were no coffee cups in the room. So we went down stairs and the coffee pots were empty. The person there didn’t speak English so she couldn’t understand what we needed. She finally understand what we needed and brought out decaf coffee.
Stayed 2 nights in Apr 2024
Response from DTHG on 16 Apr 2024
Dear Misty, Our team was delighted to know that you had an overall exceptional experience and that, despite any misunderstandings, we were able to find a solution with the commitment to excellence that has made us a Houston icon. We eagerly await your next visit and until then we wish you safe travels. Warm regards, Calvin WareGeneral Manager

8/10 Good

Dorothy

Stayed 3 nights in Mar 2024
Response from DTHG on 6 May 2024
Dear Dorothy, It was our pleasure to be your Houston host! We eagerly await your next exceptional excursion, hopefully, sooner rather than later. Warm regards, Calvin WareGeneral Manager

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from DTHG on 16 Apr 2024
Dear Michael, Thank you for choosing to spend your time with us. We are disheartened to learn that some aspects of your visit were less than expected and extend our sincere apologies. On behalf of the whole team, we hope to win your heart in full in the future, should we be given the opportunity. Kind regards, Calvin WareGeneral Manager

6/10 Okay

Robert

Stayed 1 night in Apr 2024
Response from DTHG on 30 Apr 2024
Dear Robert, Thank you for visiting our Houston abode. We hope that you enjoyed your trip, though if any aspect of your time was less than expected, we humbly apologize. We look forward to the chance to win your heart in full in the future, hopefully, sooner rather than later. Warm regards, Calvin WareGeneral Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff…quiet and clean. Breakfast buffet was a bit expensive for the quality of what was served, overall I’d stay again.
Stayed 2 nights in Apr 2024
Response from DTHG on 9 Apr 2024
Dear Jacqueline, It was our pleasure to be your Houston host, thank you for sharing your accolades and additional thoughtful comments. We would be delighted to see you again on your next visit, hopefully, sooner rather than later. Kind regards, Calvin WareGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice!!!
Stayed 2 nights in Apr 2024
Response from DTHG on 9 Apr 2024
Dear Donald, Thank you for sharing your high score and kind words! We look forward to welcoming you back for more exceptional visits in the months and years to come. Best regards, Calvin WareGeneral Manager

6/10 Okay

Mehrdad

Business traveller
Liked: Staff & service
Furniture in room wasn’t new
Stayed 1 night in Mar 2024
Response from DTHG on 15 Apr 2024
Dear Mehrdad, Thank you for visiting our Houston abode. On your next excursion, it would be our pleasure to provide a change should any aspect of your room be found lacking. Our iconic warm welcome and unbeatable location in the heart of the Houston Galleria has earned us many fans, and we hope to be given the opportunity to win your heart in full as well. Warm regards, Calvin WareGeneral Manager

4/10 Poor

Fabrizzio

Travelled with family
Liked: Amenities
Disliked: Cleanliness
We usually stay at this hotel, but this time we were surprised by how bad it was. The room next to ours had people smoking marijuana; we reported it to the front desk, and all they said was they would use air freshener. The room was dirty; we encountered cockroaches, and the refrigerator was difficult to open. The floor we were on had a bad smell overall. Overall, this time was very unpleasant.
Stayed 4 nights in Apr 2024
Response from DTHG on 9 Apr 2024
Dear Fabrizzio,Thank you for choosing us as your Houston abode, we are delighted to know that we have become your regular home away from home. We regret to learn, however, that you experienced any lapse in our standards on your most recent visit, and we apologize sincerely for any inconvenience. On your next trip, it would be our pleasure to offer a change should anything about your room be less than expected. We look forward to winning back your heart in the future with the warm welcome and commitment to excellence that has made us an icon. Until then, we wish you safe travels. Kind regards, Calvin WareGeneral Manager

8/10 Good

Elva

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean well kept.
Stayed 3 nights in Mar 2024
Response from DTHG on 9 Apr 2024
Dear Elva, Our housekeeping team was overjoyed to receive your rave review; thank you for choosing us and for sharing your kind words! We look forward to hosting you again soon. Warm regards, Calvin WareGeneral Manager