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Reviews of SUNRISE Garden Beach Resort - All inclusive

5 out of 5
SUNRISE Garden Beach Resort - All inclusive
20 Km Safaga Road, Hurghada, Red Sea, Hurghada

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 223 reviews" "
Rating 8 - Good. 64 out of 223 reviews" "
Rating 6 - Okay. 20 out of 223 reviews" "
Rating 4 - Poor. 4 out of 223 reviews" "
Rating 2 - Terrible. 6 out of 223 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shady

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , food was great
Stayed 3 nights in Mar 2024
Response from Guest Experience Team on 22 Apr 2024
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

8/10 Good

Sedat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time relaxing with family
Had an enjoyable 8 day stay with our 19 year old daughter. Service is impeccable. Lots of food choices in the buffet for all meals & lots of included a la carte restaurants for evening meals. We had no problems getting reservations, even on the same day or more choices if you booked for the following evening. For a 5 star hotel & with everything else being so fabulous the only let down were the drinks choices which were disappointing. Drinks & Cocktails were very basic with not much choice. Even with only having local spirits, they could make some ice-cream cocktails. We would return though as everything else was great.
Stayed 8 nights in Jan 2024
Response from Guest Experience Team on 29 Feb 2024
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select

10/10 Excellent

Suzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop scrolling book the Sunrise Now it’s epic
Absolutely wonderful hotel with brilliant friendly staff - I heartily recommend staying here the staff can’t do enough for you Sherif the new general manager is amazing and look out for Boushra and Osman in the reception as they are brilliant If you land on your feet and get Ahmed serving your room then you are onto a winner he has real eye to detail. The pools are heated to 29 degrees which is lovely and the hotel is fully accessible on a motability scooter which is amazing for me - I love the new Pier which has ramps into the sea - this is our families second time here and it quit honestly just keeps getting better and better
Stayed 13 nights in Jan 2024
Response from Guest Experience Team on 29 Feb 2024
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jasvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned from a week's break and can say that this hotel exceeded our expectations. Rooms are modern and clean. There's a choice of pools as well as the very fun waterpark-be prepared to climb a lot of stairs up to the top! There's seven Al la carte restaurants that you can use as part of an all inclusive deal deal. We ate at the Italian, Mexican and Asian ones and the service and food was brilliant. Top though, you need to book a reservation on the tablet in reception. We found that if you booked early in the morning, there were always reservations free for the following day. All in all, an excellent break and an excellent resort!
Stayed 5 nights in Oct 2023
Response from Guest Experience Team on 18 Nov 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks again
The hotel location was great, the beach was very nice and no litter, kids had a blast on the pool and the staff were super friendly and catered the whole family. The whole staff from reception to housekeeping were amazing even the maintenance team were professional. When it comes to food they served all cuisine special thanks to chef Mohamed. Animation team were highly active and lots of activities were ongoing. Slides were well maintained and safe and life guards were always alert. Definitely will be come back again. Thank you for the ultimate experience.
Stayed 4 nights in Jul 2023
Response from Front Office Team on 12 Jul 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

10/10 Excellent

Nazly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Amazing experience, the whole staff are very friendly and professional. Main restaurant was amazing big variety of food and different cuisine, special thanks to chef Mohamed. Animation team were amazing, the kids had a blast as well as me. I will definitely come back soon.
Stayed 4 nights in Jul 2023
Response from Front Office Team on 12 Jul 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was going to give five stars but there were two things that altered the overall positive experience of our trip. The first is that waitors aren't allowed to accept tips. All tips go into the tip jar. Sounds fair on first thought. But in reality it looked to me (and i could be wrong) as if the waitors were constantly being watched by the multiple managers in white and blue shirts. So to me it appeared as if the waitors were acting more out of fear of getting reprimanded rather than out of motivation to do a good job in order to get a tip. I mean Egyptians are used to working for tips. But that's clearly a management decision to appeal to Europeans who aren't used to constant tipping. The second thing that i thought could be improved was the music. The animation team played the same songs over and over again that are played at resorts all across the world. Hearing "I will survive", "country roads, take me home", or "Barbie Girl" is not why i flew all the way to Egypt. Egypt is the music hub of the middle east and Egyptian music is far easier to dance to than European and American music. Other than having Egyptian staff at the resort it didnt feel like Egypt. It felt more like Mallorca. The food was pretty good. The salad bar was abundant although the quality of the food wasn't too high. For the price we paid it was appropriate but definitely not 5 stars. The animation team was extremely motivated and made this hotel special. All of them tried very hard to involve the guests
Stayed 4 nights in May 2023
Response from Front Office Team on 22 May 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort Kind regards,

2/10 Terrible

Miroslav, Prague 5 - Radotin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Worst experience ever by being physically attacked by a east European guest and hotel management discouraging you to call police as it happened on our last day. The lenghty investigation would delay our departure, they said. Stay away from resorts with a former East Block clientele.
Stayed 16 nights in May 2023
Response from Front Office Team on 22 May 2023
Thank you for valuing your stay at SUNRISE Garden Beach Resort - Select. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Garden Beach Resort – Select Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort! Best regards

10/10 Excellent

Mohamed, dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute decision because we had to cancel a reservation in another hotel. I read the reviews and decided on this one because it was rated extremely high as a family friendly and we were not disappointed. We took the family suite a spacious two bedroom, two bathroom unit. The children room is very cute with small desk and nice decorations so my kids loved it. The hotel has everything you want, amazing wide variety of food, several swimming pools and a decent sized aqua park. It has it's own beach and if you love snorkeling you can take a walk to a nice area with a bice coral. There is also a diving center. Close to shopping. The best was the staff. They greet you with a big smile and try their best to accomodate. Special thanks to Fahd froom room service who was extremely accomodating and helpful, Hamada from the swimming pools, Kareem a young chief from kitchen. But most staffs were amazing and you can see that they enjoyed their work. I definitely recommend it and I will go back in the future.
Stayed 3 nights in Apr 2023
Response from Front Office Department on 4 May 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select

10/10 Excellent

Bob

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly & trying to accommodate our needs
Stayed 7 nights in Apr 2023
Response from Front Office Department on 15 Apr 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select

10/10 Excellent

Victoria, Crystal Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to return!
Stayed 7 nights in Feb 2023
Response from Front Office Department on 28 Feb 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Experience Team on 18 Nov 2023
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

10/10 Excellent

mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Aug 2022
Response from Front Office Department on 1 Sept 2022
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the areas that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

8/10 Good

Mina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good but need more cleaning from all types of insects
Stayed 5 nights in Jul 2022
Response from Front Office Department on 30 Jul 2022
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

10/10 Excellent

enas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wounderful in all aspects,beach,rooms,food,intertainment,workers are very polite,it is the best in hurghada
Stayed 4 nights in Jul 2022
Response from Front Office Department on 30 Jul 2022
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

2/10 Terrible

IHAB

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice until my kid and myself got afood poison throwing up and diariah all night and we told the reception manager he said not from us you maybe ate something outside we didn't we just had drinks on the way until we ate the snacks at the hotel I paid full board but my son and I only were able to eat cup of soup and just water because of the nausia we had during our stay. Then my wife went to get a massage and since we are in Egypt we taught everything in Egyptian pound they gave her receipt look to everyone reads it 2006 that mean 140 dollar then when she went to pay they charged her 3800lb and told her it was 200 euro the 6 they said euro sign whythey show her the price in euro and we are American in Egypt it was very deceiving and when I talked to the manager he was sarcastic he said your wife is adult and should know if she doesn't know she should ask , it's only 60.00 different which is not big deal but the way they handled it was like a scam
Stayed 3 nights in Jun 2022
Response from Front Office Department on 15 Jun 2022
Dear our valued guest, Thank you for valuing your stay at SUNRISE Garden Beach Resort - Select. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Garden Beach Resort – Select Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort!

10/10 Excellent

Fariha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The resort is lovely and huge. Lots of things to do and see around the resorts. Restaurants around, we wish we could have tried more but they were fully booked. All inclusive menu for breakfast was pretty much the same - was ok. Lunch was hit and miss and dinner was good. Pools are fantastic! Staff are great and very helpful. Downside was the faulty room door. We requested for someone to look at it on two days and no one ever turned up. Eventually we just left the door closed without actually it being securely locked.
Stayed 3 nights in Jun 2022
Response from Front Office Department on 15 Jun 2022
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select

8/10 Good

Hesham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is ok Rooms not good a lot of problems Staff very friendly Activities all day is excellent Kids club need more activities for kids Food is excellent except Dessert Aqua is excellent
Stayed 3 nights in Feb 2022
Response from Front Office Department on 13 Feb 2022
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, we hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort - Select Kind regards,

2/10 Terrible

Michal

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed and dissatisfied with our stay at this hotel, the place is over crowded, room wasn’t clean, linen was dirty and unchanged “see photo “ front reception staff was unwelcoming and unfriendly, reception itself was unpleasant with no AC functioning, dining room was a total mess, hot no AC also smells funky, staff unwelcoming as well, No order at all! Food was mediocre. Mamlouk was a bit cleaner and food was decent. Beach wasn’t too bad, the staff establishment wide wasn’t happy with their jobs and makes you feel unwelcomed . The room was so dirty, floors cabinets bathroom and even main hallway outside room, had to change keys everyday because they would just stop functioning.. so terrible… the thing that was most disgusting in the room was the bed linen which was so dirty and you can tell it’s not washed.. housekeeping guy would knock on the door every evening to basically say hi and wait for tips. So unprofessional, it’s not like you actually cleaned the room properly. During checkout they didn’t even bother asking how was the stay, which tells you a lot about how they run business. We ended up leaving and staying in another hotel which was a bit pricier but definitely enjoyed it “Steignberger Aldau” I would highly recommend this one. AND HIGHLY NOT RECOMMEND SUNRISE TO ANYONE. Oo forget to mention the cafe outside on the beach, forget the name but it had like the nubi style, serves hookah and drinks and play Egyptian music.. that was nice and the owner w
Stayed 3 nights in Sep 2021
Response from Mohamed Ashour on 8 Dec 2021
Dear our valued guest, Thank you for valuing your stay at SUNRISE Garden Beach Resort. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, if in your case you were disappointed and your valued comments have been forwarded to department heads. The SUNRISE Aqua Joy Team is wishing you and your family all the best back at home and hopes to welcome you again at our resort!

10/10 Excellent

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Vacation
We really enjoyed our stay at Sunrise Garden, my kids loved it so much, Aqua Park is very fun, beach is amazing, food is good and lots of varieties and options, All Stuff are working around the clock to make your accomodation as much as happy and comfortable. Difinetely will visit again
Stayed 4 nights in Oct 2021
Response from Mohamed Ashour on 8 Dec 2021
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort Kind regards,

10/10 Excellent

Mostafa

Stayed 4 nights in Sep 2021
Response from Front Office Team on 8 Dec 2021
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort Kind regards,

10/10 Excellent

hany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility
Our stay was good excellent facility the pool was good the beach was excellent the service was excellent the animation team are trying to keep us enjoying all the time the food was excellent The only drawback was the guest relation manager was very tough in handling our objections
Stayed 2 nights in Oct 2021
Response from Front Office Team on 8 Dec 2021
Dear our valued guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay, Thanks for the five-star rating. We really appreciate your feedback. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Garden Beach Resort Kind regards,

8/10 Good

Waleed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice
Everything was great except the service at pools bars and the room furniture was old. Reception was great. Thanks Hamdy, Sherif and Mohamed. Asian restaurant staff was fantastic.
Stayed 4 nights in Sep 2021

10/10 Excellent

NOHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Guest Experience & Quality Dep on 22 Jul 2021
Dear Omar, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back SUNRISE Garden Beach Resort - Select-in the near future. Best Wishes Guest Experience & Quality Department

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Friendly animation team. Maxican resturant is the best. House keeping needs improvement.
Stayed 4 nights in Jul 2021
Response from Guest Experience & Quality Dep on 22 Jul 2021
Dear Value Guest , Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back SUNRISE Garden Beach Resort - Select-in the near future. Best Wishes Guest Experience & Quality Department

10/10 Excellent

Saged

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , we enjoyed and everything was more than great . staff , Resturant and amenities very nice
Stayed 3 nights in Jun 2021
Response from Guest Experience & Quality Dep on 22 Jul 2021
Dear Saged , Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back SUNRISE Garden Beach Resort - Select-in the near future. Best Wishes Guest Experience & Quality Department

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Guest Experienece & Quality Dep on 22 Jul 2021
Dear Sherif , Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back SUNRISE Garden Beach Resort - Select-in the near future. Best Wishes Guest Experience & Quality Department

8/10 Good

Mohamed

Travelled with family
Liked: Staff & service, room comfort
Things was good, staff are the best and always welcoming guests and serve their needs, food was not bad, deserts was garbage nothing more, overall the experience was good, but one time visit resort.
Stayed 4 nights in May 2021

8/10 Good

Karim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
very nice hotel, excellent service, several restaurants and rooms are comfortable. Staff are very helpful and thanks to Mr. Sameh Abdo for his support.
Stayed 4 nights in Oct 2020
Response from Marcelle Hany on 11 Nov 2020
Dear Mrs. Karim, Thank you for your sharing your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

10/10 Excellent

Yasin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November Nice Vacation
Nice Stay. Very Delicious Food, i think food was one of the best comparing all the hotels that i stay before. Room is very large, almost big as a apartment. Only, bathroom can be renovated and modernized with new fashion style. All was nice.
Stayed 2 nights in Oct 2020
Response from Marcelle on 3 Nov 2020
Dear Mr. Yasin, Thank you for your sharing your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Marcelle Hany on 27 Oct 2020
Dear Mr. Ahmed, Thank you for your sharing your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

6/10 Okay

Ahmed

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Not good as before
I have visited this hotel 2 times ago 2013 & 2015 , it was amazing ... But this time overall hotel is in a bad condition , The staff is not bad , but the hotel is not clean & not comfortable as before
Stayed 5 nights in Oct 2020
Response from Rashad Al-khatieb on 16 Oct 2020
Dear Our Valued guest Warm greetings from Sunrise Garden Beach-Select- Thank you for your review and if you don't mind i want to contact you today at reception to check all your comments and accordingly do our best to solve it to make you Satisfied.

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Last year was much better than our staying this year specially for food quality and the hospitality of reservations team, hopefully they arrange themselves again and back to they leave at September 2019.
Stayed 5 nights in Sep 2020
Response from Sameh Abdo on 1 Oct 2020
Dear Valued Guest, First of all we would like to thank you for taking the time to share your comments. We appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. Regarding your comments for the food quality , reservation team hospitality and overall last year was better ; we passed the points to our top management and it will be in our consideration , with pleasure . Kind Regards

10/10 Excellent

moustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Marcelle Hany on 8 Sept 2020
Dear Mr. Moustafa, Warm Greetings from SUNRISE Garden Beach Resort-Select First, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020
Response from Marcelle Hany on 31 Aug 2020
Dear Mr. Mohamed, Thank you for sharing your review, we are very happy that you enjoyed your stay with. We hope to welcome you soon at your second home. Best regards, Marcelle Hany GE and Quality Department

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Experience
very good experience and high food variety. Food was very delicious and the pool was very clean. There was a place for snorkeling. The whole staff was welcoming and kind.
Stayed 3 nights in Aug 2020
Response from Marcelle Hany on 22 Aug 2020
Dear Mr. Mohamed, First We would like to thank you for sharing your positive review, we are very happy that you enjoyed your stay with us. We hope to welcome you soon at your second home. Best regards, Marcelle Hany Guest experience and Quality Department.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Marcelle Hany on 22 Aug 2020
Thank you

2/10 Terrible

Adrian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived we found out that the hotel we booked was closed and we were booked into the one next door which was not as nice.
Stayed 6 nights in Jul 2020
Response from Marcelle Hany on 28 Jul 2020
Dear Mr. Adrian, Sunny Greetings from SUNRISE Garden Beach. We do apologize for the inconvenience of the hotel closing. The hotel is open now , we hope to welcome you soon at your second home. Best regards, Marcelle Hany Guest Experience and Quality department

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from GEQ on 9 Jun 2020
Dear valued Guest, Thank you for your score. Waiting to welcome you soon at your second home.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 28 nights in Feb 2020
Response from Abdelrahman Attallah on 2 Apr 2020
Dear value guests Thank you so much for your feedback and it’s our Pleasure to have you here with us and we are looking forward to seeing you again in your second home sunrise Garden beach

8/10 Good

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is spot on. And it’s not the overly dry service, they make jokes and they are friendly. The food is fine, but not 5 star material. A bit to be expected when going all inclusive. The pool
Stayed 2 nights in Mar 2020
Response from Guest experience & Quality Department on 12 Mar 2020
Dear Yukiko on, Sunny Greetings from SUNRISE Garden Beach Resort-Select We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

10/10 Excellent

Andrew, United Kingdom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is great... the entertainment great... the pool's were great and the wifi kept my teenagers happy too!! :-)
Stayed 7 nights in Feb 2020
Response from Dear Value Guest , We have all the pleasure and on 21 Feb 2020
Dear Value Guest , We have all the pleasure and most welcome any time . Thank you

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jan 2020
Response from GEQ on 12 Feb 2020
Dear Valued Guest, Sunny Greetings from SUNRISE Garden Beach Resort-Select We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The overall experience was not bad. However it was way below my expectations. I have been in another Sunrise hotel in Sharm El Sheikh (Sunrise Montmare) and it was really an amazing experience there. The staff in Sharm El Sheikh were very hospitable, cheering and professional. That is what made me choose Sunrise this time in Hurghada but the staff in Hurghada were on the complete contrary, non professional at all, some of them were always gloomy, very non professional comments from many of them. When you see this altitude from a bunch of them, you know that they are not well trained and the quality standards are questionable. Some of them were trying to enforce us to move to a specific table every time we want to sit in the main restaurant, and this happened 3 times. The good thing is that I made a complaint and it was taken seriously. Special thanks to Remon ( the restaurant manager, Assem ( the Chef) and Doha (from the reception). This were trying to do anything to handle my concerns. However my comments on the non professionalism of the staff is directed to the management in order to give them more training and have some strict measures on the quality of service they deliver to the hotel clients.
Stayed 5 nights in Nov 2019
Response from Guest experience & Quality Department on 10 Dec 2019
Dear Valued Guest, Sunny Greetings from SUNRISE Garden Beach-Select, We would like to thank you for sharing your vacation experience - we are very Sad that you didn’t enjoyed your stay in our resort as you enjoyed it in previous time in our sister Hotel. The tradition of Egyptian hospitality leaves us a hope that for your next vacation you will choose again SUNRISE Garden Beach Resort –Select- and we will do our best to make it an unforgettable experience. Best Regards, Marcelle Hany Guest experience & Quality Department

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice trip to try it can do it again next summer
Stayed 3 nights in Jun 2019
Response from Guest experience & Quality Department on 12 Jun 2019
Dear Miha Dolinar, Warm Greetings from SUNRISE Garden Beach Resort-Select first, we would like to thank you for chosen our hotel to enjoy your holiday and for sharing your feedback with us, kindly be informed that we are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Marcelle Hany Guest experience & Quality Department

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with this hotel from start to end has been amazing. All the staff are helpful and very accommodating, from the reception to the restaurants to the children's club. The swimming pools, beach which is only a few minutes walk and the alacarte restaurants. I would recommend the hotel and we are already planning our next trip.
Stayed 12 nights in Apr 2019
Response from Guest experience & Quality Department on 30 Apr 2019
Dear Guest, Sunny Greetings from SUNRISE Garden Beach Resort-Select We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SUNRISE Garden Beach Resort –Select-. With best regards, Jenya Kitaeva Guest experience & Quality Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Mar 2019
Response from Guest experience & Quality Department on 30 Apr 2019
Dear Guest, Sunny Greetings from SUNRISE Garden Beach Resort-Select The team of SUNRISE Garden Beach Resort –Select- want to thank you for taking the time to share your holiday experience. We hope to have the honor to welcome you again in our resort. With best regards, Jenya Kitaeva Guest experience & Quality Department