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Reviews of Indian Wells Resort Hotel

3.5 out of 5
Indian Wells Resort Hotel
76-661 Highway 111, Indian Wells, CA

Reviews

7.8

Good

Rating 10 - Excellent. 1097 out of 2440 reviews" "
Rating 8 - Good. 581 out of 2440 reviews" "
Rating 6 - Okay. 361 out of 2440 reviews" "
Rating 4 - Poor. 218 out of 2440 reviews" "
Rating 2 - Terrible. 183 out of 2440 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Eun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room for good price in a nice area.
Stayed 1 night in May 2024

8/10 Good

Bevan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is courteous n friendly
Stayed 2 nights in May 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alejandrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, really enjoyed
Stayed 1 night in May 2024
Response from IWRH-FD on 15 May 2024
Thank you for staying with us!

10/10 Excellent

Yasushi

Stayed 1 night in May 2024
Response from IWRH-FD on 16 May 2024
Thank you for staying with us!

4/10 Poor

Tory

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very thin walls. You can hear everything your neighbors are doing. Hotel/resort is a bit rundown compared to the competitors in the area. Price is pretty expensive for what you are getting.
Stayed 2 nights in May 2024
Response from IWRH-FD on 15 May 2024
We apologize for not meeting your expectations

2/10 Terrible

Rana, Fremont

Business traveller
Disliked: Staff & service, amenities
On May 7th, I had a deeply troubling experience at the Indian Wells Resort Hotel. Arriving around 7 pm, I was informed by the front desk that the king bed room I had booked and prepaid for was unavailable, offering me only a small double bed instead. When I requested to speak to a manager, David Weinberg approached me with rudeness, confirming that no room was available for me despite my booking. Upon questioning what could be done to rectify the situation, Mr. Weinberg suggested that my reservation could simply be canceled, allowing me to find accommodations elsewhere. His demeanor turned threatening when I probed further, culminating in him making derogatory remarks, explicitly calling me a "f***** Mexican," and threatening to call the sheriff to have me removed for trespassing. Feeling cornered and without other lodging options, I had to swallow my pride and accept the double bed room he reluctantly offered back after initially canceling my reservation. Throughout this exchange, Mr. Weinberg warned that any further complaints from me would result in losing even this inadequate accommodation. This incident left me humiliated and distressed, forcing me to remain in an unwelcoming environment due to a lack of alternatives. It was only after two days that I gathered the courage to report this unacceptable treatment. This experience at Indian Wells Resort Hotel was not only disappointing but deeply offensive.
Stayed 3 nights in May 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Indian Wells country club
Stayed 2 nights in May 2024
Response from IWRH-FD on 13 May 2024
Thank you for staying with us!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient- enjoyed our stay & will stay there again !!
Stayed 3 nights in Apr 2024
Response from IWRH-FD on 10 May 2024
Thank you for staying with us!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly and helpful
Stayed 2 nights in May 2024
Response from IWRH-FD on 13 May 2024
Thank you for staying with us!

10/10 Excellent

Lina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! My room had 2 bathrooms which was awesome! The breakfast and the pool were great also! Thank you!
Stayed 1 night in Apr 2024
Response from IWRH-FD on 13 May 2024
Thank you for staying with us!

6/10 Okay

Nonna

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from IWRH-FD on 7 May 2024
Thank you!

10/10 Excellent

Pricila

Everything it’s wonderful!
Stayed 1 night in May 2024
Response from IWRH-FD on 7 May 2024
Thank you!

10/10 Excellent

Kasey

Travelled with partner
Liked: Amenities
The pool, great customer service, good price for the area.
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 7 May 2024
Thank you!

10/10 Excellent

Misha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great however more dinning options would be a plus.
Stayed 2 nights in Apr 2024

4/10 Poor

Mohammad

Room was not clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Markel

Travelled with family
All has been pleasant but the bed size is small
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always great and friendly
Stayed 1 night in Apr 2024
Response from IWRH-FD on 7 May 2024
Thank you!

10/10 Excellent

NICHOLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most comfortable stay I've ever had at a hotel. The staff were very friendly and welcoming. I would definitely stay here again in the future. See you guys again next year.
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 30 Apr 2024
We look forward to having you as our guest again in the near future!

10/10 Excellent

ARMANDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and will be back again
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Eunice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. No complaints. The service was great. Arrived early and was able to get a room before check in. The room was clean and big. The bed was comfortable. The bathroom was also very clean. Plenty of parking. The pool was on the smaller side but clean. The location of the hotel was in a fantastic area. Overall, had a great stay. I would stay again.
Stayed 1 night in Apr 2024
Response from IWRH-FD on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kylie

Stayed 2 nights in Apr 2024
Response from IWRH-FD on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and attentive to our needs.
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Johnny, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from IWRH-FD on 30 Apr 2024
Thank you for staying with us!

8/10 Good

Tien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was really nice. the continental breakfast was terrible but free.
Stayed 1 night in Apr 2024

2/10 Terrible

Li

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking 20$ one day
Stayed 2 nights in Apr 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from IWRH-FD on 30 Apr 2024
Thank you for staying with us!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from IWRH-FD on 30 Apr 2024
Thank you for staying with us!

4/10 Poor

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant was unacceptable, $350 per night and that restaurant was terrible.
Stayed 4 nights in Apr 2024
Response from IWRH-FD on 15 May 2024
We apologize for not meeting your expectations

2/10 Terrible

Jill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Hidden fees!!! They do not come off! Staff lies and tells you they will fall off. They don't! It's weird, not in a good way. It's dirty, has bugs, and we.
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 15 May 2024
We apologize for not meeting your expectations

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We’ve stayed at the Indian Wells Resort a number of times over many years and have enjoyed staying at this hotel. However, the cleanliness and upkeep have declined over the last couple of years. Last week, we stayed for 3 days and 2 nights and the pool deck was not cleaned during our stay as the same trash and debris were there all three days. In addition, we found cockroaches in our room. We made the staff aware of this issue and they were apologetic and did offer us to move rooms. Also, we tried to order drinks from their menu and were told that they didn’t have a blender to make the drinks. We’re disappointed because we’ve loved staying here over the years but based on our last experience we are hesitant to return to the Indian Wells Resort!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Black

Travelled with group
Liked: Cleanliness, amenities
I found this resort to be one of best experiences I've ever had. Amazing environment, lovely people and staff, and very convenient transportation. Highly recommend it to my peers.
Stayed 4 nights in Apr 2024
Response from IWRH-FD on 23 Apr 2024
Thank you for staying with us!

10/10 Excellent

Brian E.

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 4 nights in Apr 2024
Response from IWRH-FD on 23 Apr 2024
Thank you for staying with us!

10/10 Excellent

Gang, DIAMOND BAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is really noce
Stayed 1 night in Jan 2024
Response from IWRH-FD on 23 Apr 2024
Thank you for staying with us!

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from IWRH-FD on 23 Apr 2024
Thank you for staying with us!

2/10 Terrible

Kev

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for 4 days, I was able to check in with no problem and the night staff gentleman was great. Once I got to the room though, oh boy. Phone wasn’t working, safe wasn’t working and the TV would loose signal every time I walked or moved in bed. I called the front desk in the morning and they did nothing. I had to end up using my personal phone to call for room service or needed fresh towels lol craziest experience ever. To finalize, I think the staff was ok but the facility is just an upper scale motel 6 with a balcony window.
Stayed 4 nights in Apr 2024

10/10 Excellent

Celia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant and the staff were very helpful and nice.
Stayed 4 nights in Apr 2024
Response from IWRH-FD on 17 Apr 2024
Thank you for staying with us!

2/10 Terrible

Shakira

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from IWRH-FD on 23 Apr 2024
Thank you for staying with us!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
A mirror to put on makeup in bathroom would be nice like 3x mirror
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 16 Apr 2024
Thank you for staying with us!

8/10 Good

Laurel

Travelled with family
Liked: Cleanliness, staff & service
Interesting old Hollywood photos brought back old memories. My mom was raised in Hollywood and my uncle worked his entire career for Paramount studios.
Stayed 1 night in Apr 2024
Response from IWRH-FD on 16 Apr 2024
Thank you for staying with us!

4/10 Poor

Egemen

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is nostalgia place. Pool is very dirty, one day I tried but this is not an excuse for them, poor management for that. Internet connection is low sometimes but it did work. Last thing what I didn’t like is pillows are not in good shape at all and room smelled like humid. Overall 4/10, Good thing was staff, services and their smiles.
Stayed 5 nights in Apr 2024

10/10 Excellent

Alex

Stayed 4 nights in Apr 2024
Response from IWRH-FD on 7 May 2024
Thank you!

10/10 Excellent

Simran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it here!
Stayed 3 nights in Mar 2024
Response from IWRH-FD on 16 Apr 2024
Thank you for staying with us!

10/10 Excellent

Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool and amenities along with a nice room.
Stayed 1 night in Apr 2024
Response from IWRH-FD on 16 Apr 2024
Thank you for staying with us!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here a few times. Centralized which is nice. Love the Lucy/Desi decor
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 16 Apr 2024
Thank you for staying with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from IWRH-FD on 16 Apr 2024
Thank you for staying with us!

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reliable! Live music is fun and ability to walk to dinner.
Stayed 1 night in Apr 2024
Response from IWRH-FD on 10 Apr 2024
Thank you for staying with us!

10/10 Excellent

yonghee, Chino hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can hear road side sound.
Stayed 1 night in Apr 2024
Response from IWRH-FD on 15 May 2024
We apologize for not meeting your expectations

8/10 Good

Jorge, Tallahassee

Liked: Cleanliness, staff & service, amenities
the property was spacious
Stayed 2 nights in Apr 2024
Response from IWRH-FD on 10 Apr 2024
Thank you for staying with us!