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Reviews of Clarion Pointe Indianapolis Northeast

2.5 out of 5
Clarion Pointe Indianapolis Northeast
8325 Bash St, Indianapolis, IN

Reviews

7.0

Good

Rating 10 - Excellent. 128 out of 474 reviews" "
Rating 8 - Good. 138 out of 474 reviews" "
Rating 6 - Okay. 90 out of 474 reviews" "
Rating 4 - Poor. 65 out of 474 reviews" "
Rating 2 - Terrible. 53 out of 474 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristen

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, and the location is super close to everything. Also a very quiet area. Great stay!
Stayed 2 nights in May 2024

6/10 Okay

Kiah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was on a good location. Just a bit run down and the room smelled bad. The beds were half made and the bathroom wasn’t the cleanest. Staff was nice.
Stayed 1 night in May 2024

6/10 Okay

Haley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall, decent place to stay. Rooms and lobby are clean. Staff slightly rude and snippy. Sometimes they charge you deposit and sometimes they don’t just depends on what staff member you get.
Stayed 1 night in May 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean I would stay there again
Stayed 3 nights in May 2024

8/10 Good

Ronnie

Liked: Staff & service, property conditions & facilities
Place was pricey given it did not have a pool and only continental breakfast, but it served its purpose well and i'd visit again. Overall a 7/10.
Stayed 1 night in May 2024

4/10 Poor

Patricia

Travelled with partner
I was there a week ago. My overall rating is that it was average. The best part was the manager was nice and the breakfast was nice. The worse part is that the room was dark and drab, the air blew directly on the bed, and there was a banging noise all night. I have no idea what the noise was, but it was very annoying. I would not stay here again.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Staff & service
The bathroom floor was dirty.
Stayed 2 nights in May 2024

10/10 Excellent

DeJae

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!!
Stayed 1 night in May 2024

2/10 Terrible

Simo

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Bishop

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My boyfriend and I stayed in Indianapolis for my birthday and we were expecting a decent hotel because they took over $200 out of our account. It was extremely noisy due to people outside and staff did not care even though it was midnight. Our bathroom had NO hot water and their was a brown substance on the side of the bathtub. When we mentioned it to the staff they said “ thank you for letting us know “ but did not try to help us in the situation.. The air conditioning only worked on 60°. We were completely unhappy with our stay and it was a waste of money.
Stayed 1 night in Apr 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Property conditions & facilities
Tired and poorly maintained.
Stayed 1 night in Apr 2024

8/10 Good

Lamar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It worked for what I needed, which was a decent place to stay for a quick trip. Nothing fancy, but the guy at the front desk was friendly and made us feel welcome. Room was clean and the pillows were great
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Staff & service
Lot of potholes
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy, Prospect Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024

4/10 Poor

Naveen Mohan

Liked: Staff & service, amenities
Disliked: Cleanliness
Kinda sketchy
Stayed 1 night in Mar 2024

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
During my stay, the property was clean, just outdated. Clean towels that appeared to be new were provided. During our stay, there was an incident where someone was trying to force themselves in our room by banging at the door trying to come in. We could hear people yelling in the outside. Throughout the night, you could hear people partying in other rooms. Sadly, we were unable to sleep and get rest. We stayed there for one night and couldn’t wait to get out of there. The door to our room appeared to lock, until they tried breaking it down. The lock would not hold down! When I called the lobby, the staff seemed unfazed and said everything was ok and that the person trying to break down the door was in the wrong room…. How is that even acceptable?!?! We will never stay here again.
Stayed 1 night in Mar 2024
Response from GM, Clarion Pointe Indianapolis NE on 19 Mar 2024
Dear Jessica,Please accept our sincere apology for this situation. I do understand how important safety and security of our guest is . The guest who was trying to get in to the room, had a different room number but for some reasons the guest thought it was that room. Let me assure you that with his key made for different room would have not opened your room. Our staff did follow up once they received your call and checked with the guest. The guest made an honest mistake but I do understand your concerns about this situation.Again, we are extremely sorry for any inconveniences you had during your stay. We thank you for staying with us and your feedback.

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024

4/10 Poor

Osereme

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Clifford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

??Mr

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk was respectful & Helpful ,Room was clean just Wish they had more breakfast options

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Stayed 1 night in Feb 2024

8/10 Good

brian

Liked: Cleanliness, staff & service, room comfort
Wonderful pillows.
Stayed 6 nights in Feb 2024

8/10 Good

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service
Clean, comfortable. The room amenities are a little outdated
Stayed 1 night in Feb 2024

8/10 Good

Destinee

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It looks like the pictures but it is a motel. They do have a breakfast area inside the lobby which makes it seems like a hotel.
Stayed 1 night in Jan 2024

8/10 Good

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horse clinics
This was a nice hotel for what we needed. Beds were comfortable room was clean. Doors are outside so the weather hits you as soon as you open door but we didn't mind we could look out and see our car. Area was not bad convenient to get to pkenty of food around.
Stayed 2 nights in Jan 2024

4/10 Poor

Rachel

Travelled with family
Disliked: Property conditions & facilities, room comfort
Staff was very friendly and helpful. The location is good. One of the beds was broken though and you could hear the wind all night through the windows though.
Stayed 1 night in Jan 2024

8/10 Good

melissa

Travelled with partner
Liked: Cleanliness, staff & service
This place was fine for a one night stay to avoid bad weather. It was clean but super dated, especially the bathroom. I didn't realize that the rooms on the first end second floors were outside, which I did not like at all. Breakfast was decent.
Stayed 1 night in Jan 2024

6/10 Okay

Helen

Business traveller, Travelled with group
Liked: Cleanliness
No cars in parking lot, but was told hotel was full. When I called in to see if we could check in early, whoever I talked to was a little rude. Not very friendly
Stayed 2 nights in Jan 2024

8/10 Good

Dianna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Burt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Caminus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good and clean
Stayed 5 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was very quiet. The beds and pillows were comfortable. The small fridge had a larger than normal freezer area for ice packs we place in our cooler. Nice and large flat screen TV. Wi-fi was fast. Lots of parking. Close to lots of shopping and restaurants. Just off the interstate. Continental breakfast did offer waffles.
Stayed 5 nights in Dec 2023

6/10 Okay

Tali

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

carl

Liked: Cleanliness, staff & service
Property was fine. However I had a driver waiting at the airport to transport me to the hotel…. I had a rental, don’t understand how this happened. Will si be reimbursed??
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohamad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Highly recommended

6/10 Okay

Robert

Travelled with family
Way over priced. Have to enter room from outside.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Convenient but Pricey for the condition
Room interior needs to be updated some and the room heat / AC system is in need of some upgrades.
Stayed 1 night in Dec 2023

2/10 Terrible

Sean

Business traveller
Disliked: Amenities
Left hotel for a better one down street. There was nobody staying at this hotel. Room smelled like a cross between a gym sock and a wet dog…worst hotel I have ever walked into
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh, remodeled property. Staff was friendly and professional. Got a room at a great price.
Stayed 3 nights in Nov 2023

6/10 Okay

Joseph

Stayed 2 nights in Nov 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy AC
It just the AC, very loud, thought a car was starting up downstairs, ever time it turned on, my wife had to tell me it was the ac not a car down below
Stayed 4 nights in Oct 2023

6/10 Okay

Mary

Liked: Staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Cara

Disliked: Cleanliness, property conditions & facilities
Comfortable beds but needs updating. Hallway and elevator was old and dirty.
Stayed 2 nights in Oct 2023