Exterior

Reviews of Swiss Chalets Village Inn

2 out of 5
Swiss Chalets Village Inn
457 Intervale Resort Loop, Intervale, NH

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient to restaurants and shops in N. Conway. A 20 minute drive to the Kancamagus hwy and a 40 minute drive to Franconia notch. Would definitely stay here again
Stayed 1 night in May 2024
Response from Jay on 9 May 2024
Sonia, We're delighted to hear that you found our location clean and convenient, with easy access to restaurants and shops in North Conway. It's fantastic that you enjoyed exploring the nearby attractions like the Kancamagus Highway and Franconia Notch. We would be thrilled to welcome you back for another stay in the future!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and have always had excellent experiences. Friendly staff, convenient to where we needed to go, and their most recent renovations look great. We will be back.
Stayed 2 nights in May 2024
Response from Jay on 9 May 2024
Laurie, Thank you for your continued loyalty! We're thrilled to hear that you've consistently had excellent experiences with us and that you appreciate our friendly staff and convenient location. It's great to know that you liked our recent renovations as well. We look forward to welcoming you back on your next visit!

10/10 Excellent

Cherylynn L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how quiet the rooms are. Very clean and comfortable The internet could be better but still a very nice place.
Stayed 1 night in Apr 2024
Response from Jay on 6 May 2024
Cherylynn, We're thrilled you appreciated the tranquility of our rooms and found them clean and comfortable. We'll certainly look into improving the internet service to ensure an even more enjoyable stay in the future. Thank you for your feedback!

10/10 Excellent

Honorah

Clean...quiet!
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
Honorah, We're delighted you found our accommodations clean and quiet! Thank you for choosing us for your stay.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
David, We're delighted to hear that you found our accommodations very clean and our staff friendly. Thank you for choosing us for your stay!

10/10 Excellent

Shandelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so kind and helpful. Thank you
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
We're thrilled to hear that our staff provided you with kind and helpful service during your stay. Thank you for your kind words, and we look forward to welcoming you back soon!

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The deadbolt on the door was broken and we called to have it fix but it remained broken. The room was cleaned but the garbage was not removed.
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
Jose, We apologize for the inconvenience with the broken deadbolt and the oversight with the garbage removal. Your feedback is valuable, and we'll ensure these issues are addressed promptly to enhance your future stays. Thank you for bringing it to our attention.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
Christine, Thank you for staying with us.

8/10 Good

Corey

Travelled with partner
Good for the price
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
Corey, We're pleased to hear you found value in your stay with us. Thank you for choosing us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jay on 6 May 2024
Thank you for staying with us.

10/10 Excellent

Shandelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your kindness.
Stayed 1 night in Apr 2024
Response from Jay on 6 May 2024
Shandelyn, Thank you for staying with us.

10/10 Excellent

Paula

Liked: Staff & service, property conditions & facilities
It was a lovely place to watch the eclipse. Internet could have been a little better, but a very minor issue!
Stayed 2 nights in Apr 2024
Response from Jay on 6 May 2024
Paula, We're thrilled you enjoyed watching the eclipse at our location! We'll certainly look into improving the internet to ensure a seamless experience next time. Thank you for your feedback!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Jay on 6 May 2024
Jean, We're delighted to hear you enjoyed your time with us. Thank you for choosing our establishment!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jay on 6 May 2024
Thank you for staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable place to stay in the North Conway area especially if your skiing at Attitash or Wildcat.
Stayed 2 nights in Mar 2024
Response from Jay on 28 Mar 2024
John, We're delighted to hear that you enjoyed your stay with us, especially considering our convenient location for skiing at Attitash or Wildcat. Thank you for choosing us, and we hope to welcome you back soon!

6/10 Okay

Shayla

Travelled with partner
Disliked: Staff & service
Snow removal was awful . I had to walk through 2 feet of snow to get to my room. When they did shovel it was 7a.m. waking me up when it could have been done the night before when i asked to be shoveled out which i was told no. The breakfast they had that is free is awful . The manager doesn't change his clothes which is just not good for business makes me questionhow clean the place really is. The bathroom was questionable. Their was yellow stains on the door frame looked like dry pee or something . Hot tub was nice for one person not for two . Upstairs neighbors were noisy like running from one end of the room to the other . We'll never stay again . Not worth the 500 for 2 nights . We checked out at 9 we just wanted to go home after being woken up at 7 while on vacation.
Stayed 2 nights in Mar 2024
Response from Jay on 28 Mar 2024
Shalya, We apologize for the numerous inconveniences you experienced during your stay, including the issues with snow removal, breakfast, cleanliness, and noise disturbances. Your feedback is invaluable, and we'll address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we regret that your stay did not meet your expectations.

8/10 Good

Michael

Stayed 2 nights in Mar 2024
Response from Jay on 6 May 2024
Thank you for staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Easy access to Wildcat and Attitash. Free breakfast. Suggested improvements: Better cable channels. Softer bath towels.
Stayed 2 nights in Mar 2024
Response from Jay on 22 Mar 2024
John, We're glad you enjoyed the easy access to Wildcat and Attitash, as well as our complimentary breakfast. Thank you for your suggestions regarding cable channels and bath towels; we'll take them into consideration to enhance our guests' experiences. We appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jay on 22 Mar 2024
Thank you for staying with us, Kevin.

4/10 Poor

WILLIAM, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service
Lower floor room in separate building was very noisy (inconsiderate people upstairs stomping around; walls also not soundproof so we could hear people on both sides very clearly). Unfortunate as location, cleanliness, etc all good
Stayed 2 nights in Mar 2024
Response from Jay on 8 Mar 2024
William, We apologize for the noise disruption during your stay; your feedback is valuable, and we'll address the soundproofing to enhance future experiences in our well-located and clean facility.

6/10 Okay

Matt

Stayed 2 nights in Mar 2024
Response from Jay on 28 Mar 2024
Thank you for staying with us.

2/10 Terrible

Jack

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jay on 26 Feb 2024
Jack, Thank you for staying with us.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Steven, Thank you for staying with us.

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay. With easy access to the rooms
Stayed 2 nights in Feb 2024
Response from Jay on 26 Feb 2024
Elmer, We're pleased to hear you had a nice, quiet stay with easy access to the rooms. Thank you for choosing us, and we hope to host you again in the future!

10/10 Excellent

Ryan

Stayed 1 night in Feb 2024
Response from Jay on 22 Mar 2024
Thank you for staying with us, Ryan.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jay on 26 Feb 2024
Caroline, Thank you for staying with us.

10/10 Excellent

Jimi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Quiet, scenic, yet convenient to everything.
Stayed 4 nights in Feb 2024
Response from Jay on 26 Feb 2024
Jimi, We're thrilled you found our location perfect—quiet, scenic, and conveniently situated. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room reasonably-priced.
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Bill, We're delighted you enjoyed your stay in our nice, clean, and reasonably-priced room. Thank you for choosing us, and we look forward to welcoming you back!"

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Thank you for staying with us.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Thank you for staying with us.

6/10 Okay

Deborah, North Conway

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Coffee maker did not work. Heat did not shut off. Had to use AC mid winter People above were noisy but management did address the issue. Otherwise acceptable accommodation
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Deborah, We apologize for the inconveniences you experienced but are glad to hear that management addressed the noise issue. Your feedback is valuable, and we'll ensure improvements are made to enhance your future stays. Thank you for choosing us.

10/10 Excellent

SANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities
Mentioned above
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Thank you for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Mark, Thank you for staying with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for accessing various outdoors locations in the White Mountains. Easy parking and staff very accommodating for late check-ins and so on.
Stayed 3 nights in Feb 2024
Response from Jay on 26 Feb 2024
Joseph, We're delighted to hear our location was convenient for accessing the White Mountains and that our staff accommodated your needs. Thank you for choosing us, and we look forward to hosting you again for more outdoor adventures!

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Great breakfast and functionality of the rooms in a great location. Really enjoyed our stay and that our rooms were made up when we got back. Top notch!
Stayed 2 nights in Feb 2024
Response from Jay on 26 Feb 2024
William, We're thrilled to hear you enjoyed the great breakfast, room functionality, and the convenient location. Your satisfaction with our services is our top priority. Thank you for choosing us, and we look forward to welcoming you back for another top-notch stay!

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was newly renovated with all new furniture, bedding, ect.
Stayed 1 night in Jan 2024
Response from Jay on 9 Feb 2024
John, We're thrilled to hear you enjoyed our newly renovated room! Your comfort is our priority, and we appreciate your positive feedback on the upgraded furnishings. We look forward to welcoming you back for another fantastic stay!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy, but the room was clean and the price was reasonable.
Stayed 2 nights in Jan 2024
Response from Jay on 9 Feb 2024
Mark, We're delighted to hear that you found our accommodations clean and reasonably priced. Providing a comfortable and affordable stay is our goal, and we appreciate your positive feedback. If your travels bring you back our way, we'd be happy to host you again.

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
smoke stench room and they didn't offer to fix it
We booked a no smoking room and it was so disgusting and filled with horrible smoky smell. We complained and they offered us no other room nor did they try to fix it. We ended up leaving. What a bummer after a long ski day when all you wanted to do was shower and rest
Stayed 1 night in Feb 2024
Response from Jay on 9 Feb 2024
Kerry, We sincerely apologize for the inconvenience you experienced with the smoke smell in your room. This falls below our standards, and we regret that we were unable to promptly address and resolve the issue to your satisfaction. Your feedback is valuable, and we'll use it to improve our services. If your travels bring you back to the area, we would appreciate the opportunity to provide you with a much better experience.

10/10 Excellent

Cyndi

Liked: Staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Jay on 9 Feb 2024
Cyndi, Thank you so much for taking the time to leave us this amazing review.

10/10 Excellent

mandi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jay on 9 Feb 2024
Thank you for staying with us.

10/10 Excellent

NICHOLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice I enjoyed staying here and everything was clean and quiet. We will stay here again in the future!!! It was worth every penny!
Stayed 2 nights in Jan 2024
Response from Jay on 2 Feb 2024
Nichole, Thank you for your kind words! We're thrilled to hear you enjoyed your stay, appreciated our friendly staff, and found our accommodations clean and quiet. We look forward to hosting you again in the future – your satisfaction means the world to us!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up 👍👍
It was a very nice room that we rented with the hot tub and fireplace. Unfortunately, due to our busy recreational schedule (early morning skiing, followed by dinner and drinks), we didn’t get a chance to use the hot tub much. The fireplace was lovely to have to quickly warm up the room in the early mornings. There was plenty of room for the two of us. The bathroom was separate from the bathroom sink. The unit had a microwave, small fridge, and a comfortable pull-out couch to sit on. We could park our car near the door, which is very convenient when one has skis and a lot of luggage. There were many cabins with which to choose from. Our “ cabin” had four units in it. It was very quiet. The included breakfast had eggs, sausage, waffles, cereal, yogurt, fruit, bread, bagels, pastries, coffee, tea, etc. it was much better than the typical “continental“ breakfast that one usually gets at hotels/motels. The Swiss Chalet’s Village Inn is close to town, eateries, shopping and ski areas. I would definitely recommend this place to stay.
Stayed 5 nights in Jan 2024
Response from Jay on 2 Feb 2024
Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay in the room with the hot tub and fireplace, even though your schedule kept you busy. It's great to know you found the accommodations spacious, convenient, and the breakfast options satisfying. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 Excellent

Bradly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jay on 2 Feb 2024
Thank you for staying with us.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a middle room of one of the chalets and the internet connectivity and NESN cable connection was very poor. That is our only complaint.
Stayed 2 nights in Jan 2024
Response from Jay on 2 Feb 2024
Paul, We appreciate your feedback and apologize for any inconvenience with the internet and NESN cable connection. Your comments are valuable, and we will address these issues to ensure a more seamless experience for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have done some amazing updates to the rooms! I've been here many times over the years and this upgrade was impressive! I'm a single mom, my kids and I can coexist anywhere that there is a hot tub in our bedroom 😂 it's the best of both worlds! Thanks for making a weekend away special for me and my girls. We will keep coming every year!!
Stayed 1 night in Jan 2024
Response from Jay on 2 Feb 2024
Christie, Thank you for your wonderful feedback! We're thrilled you enjoyed the recent updates, and we're delighted to be a part of making your weekend away special. We look forward to welcoming you and your girls back for more memorable stays every year!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the slopes and local Bars / Restaurants. Dunkin is only 0.5 miles away. Simple & economical. Excactly what I need when I head to the slopes in the N. Conway area.
Stayed 2 nights in Jan 2024
Response from Jay on 2 Feb 2024
John, We're delighted to hear that our location close to the slopes and local amenities, along with our simple and economical accommodations, met your needs perfectly. Thank you for choosing us for your stay, and we look forward to welcoming you back for more enjoyable trips to the slopes in the North Conway area!

8/10 Good

Annick

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on 2 Feb 2024
Thank you for staying with us.

6/10 Okay

Brad

Stayed 2 nights in Jan 2024
Response from Jay on 2 Feb 2024
Thank you for staying with us.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jay on 2 Feb 2024
Thank you for staying with us.

6/10 Okay

Domenic

Travelled with family
Liked: Staff & service
Nice stay.
Stayed 3 nights in Dec 2023
Response from Jay on 2 Feb 2024
Domenic, Thank you for your amazing review.