Outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham Irvine Spectrum

2.5 out of 5
La Quinta Inn & Suites by Wyndham Irvine Spectrum
14972 Sand Canyon Ave, Irvine, CA

Reviews

6.6
Rating 10 - Excellent. 300 out of 1054 reviews" "
Rating 8 - Good. 232 out of 1054 reviews" "
Rating 6 - Okay. 168 out of 1054 reviews" "
Rating 4 - Poor. 176 out of 1054 reviews" "
Rating 2 - Terrible. 178 out of 1054 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joan

Business traveller, Travelled with partner
It has the name La Quinta, therefore we thought it would be pleasant. Oh my goodness- What a dump!!! Whoever has the job of doing simple repairs inside and outside of the room has been on some kind of extended vacation- broken and damaged facilities all around! Whoever is tasked with basic cleanup outside in hallways and parking area just does not care anymore. Whoever is in charge of parking lot security- Well there was a vehicle parked very close to our room who was openly dealing drugs. (Not weed). It was stinky and ugly everywhere. For $10 more there are pleasant places to stay nearby. Avoid this place if you can!
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Joan,We're truly sorry to hear about your experience. We highly value your feedback and assure you that providing a safe, clean, and enjoyable stay for our guests is our top priority. We deeply regret that we fell short of your expectations. Your concerns have been noted and we'll ensure they're addressed. We hope to have another opportunity to provide you a superior experience.Warm regards,Hotel Management

2/10 Terrible

Tasha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Be warned - there’s a few trains that run RIGHT behind the hotel. Adjacent to the wall of one of the largest building. The trains DO run at night and the walls aren’t thick. We have a noise machine and the trains were so loud they woke our kids multiple times even through the brown noise. Additionally, while the linens smell clean, the carpets on the floor are very dirty and stained. We also found old moldy food pieces on the floor near the bed. It was a rough experience with kids. I highly suggest paying a little extra and staying at one of the nicer hotels in the area without a train running next to the rooms.
Stayed 6 nights in May 2024
Response from GM on 21 May 2024
Dear Tasha, We're deeply sorry to hear about your recent experience. Your satisfaction is our utmost priority. We regret the inconvenience caused by the noise and cleanliness issues. Your feedback is invaluable to us and we assure you that we'll address these issues promptly. We hope to have another chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

ANNA, Laguna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
LGBTQ friendly and respectful
Stayed 1 night in May 2024
Response from hotel management on 17 May 2024
DEAR Anna thank you so much for choosing your stay here with us at our hotel and sharing your experience were thrilled that you had a great stay we look forward to seeing you in the near future

2/10 Terrible

Robert, Yorba Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not offer an extended check-out time. The first hotel I ever stayed at that didn't honor an extended check out time. The hotel is also run down and does not fit the neighborhood it's in. Irvine is a beautiful city and does not need junk hotels like this one. Never again do I ever stay at a La Quinta Hotel.
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Dear Robert,We are genuinely sorry to hear about your experience. Our goal is always to provide a pleasant stay, and it's clear we fell short in your case. We appreciate your feedback and assure you it will be used to improve our services and refurbish our facilities. We would love another chance to provide you with the excellent experience that many of our guests have enjoyed.Warm regards,Hotel Management

8/10 Good

Julio

Travelled with partner
Liked: Staff & service
Facility needs upgrading
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Dear Julio,Thank you for taking the time to share your valuable feedback. We're thrilled to hear you enjoyed your stay. Your comments regarding our facilities have been noted and will be considered as we continually strive to improve our guests' experience. We hope to welcome you back to our hotel in the future.Warm regards,Hotel Management

10/10 Excellent

Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Hossein,Thank you for your generous 5-star rating! We're thrilled to see that you enjoyed your stay at our hotel. We strive to provide our guests with top-notch service and your rating reaffirms the hard work we put in. We look forward to welcoming you back on your next visit!Warm regards,Hotel Management

2/10 Terrible

Rowella

Travelled with family
Disliked: Property conditions & facilities
Found a roach in the fridge; next door guests were screaming and yelling all night (walls are very thin); place is dirty. Felt unsafe staying here; very ghetto.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Rowella,We're truly sorry to hear about your experience and sincerely apologize for any discomfort caused. We take your feedback seriously and are already working on improvements. Our aim is to provide a comfortable and pleasant stay for all our guests. Thank you for bringing these issues to our attention.Warm regards,Hotel Management

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Teresa,Thank you for your generous 5-star rating. We're thrilled to know that you had a wonderful experience at our hotel. Your feedback is valuable to us and we look forward to welcoming you back in the future. Your satisfaction is our top priority. Thanks again!Warm regards,Hotel Management

4/10 Poor

Charise

Disliked: Cleanliness, property conditions & facilities
Whole room smell the smoking and stinky everywhere
Stayed 3 nights in May 2024
Response from GM on 12 May 2024
Dear Charise,We're sorry to hear about your experience. We strive to maintain a clean and fresh environment for our guests, and it seems we fell short during your stay. We appreciate your feedback and will address this issue promptly. We hope you'll give us another chance to provide a more comfortable experience in the future.Warm regards,Hotel Management

8/10 Good

Neneng kusumawati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in May 2024
Response from GM on 10 May 2024
Dear Neneng,Thank you for taking the time to share your positive feedback about our hotel. We are pleased to hear that you found our facilities to be nice and clean. We strive to provide our guests with the most comfortable and enjoyable stay possible. We look forward to welcoming you back soon for an even better experience. Warm regards,Hotel Management

10/10 Excellent

Azsha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Dear Azsha,Thank you for rating us with 5 stars! We're delighted you enjoyed your stay with us. Your rating is a testament to our team's dedication to providing exceptional service. We hope to have the pleasure of welcoming you back in the future. Warm regards,Hotel Management

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 8 May 2024
Dear Beatrice, Thank you for leaving us a 5-star rating! We're thrilled to see that you enjoyed your stay with us. We strive to provide our guests with the best experience possible and your rating tells us we're on the right track. We hope to welcome you back again soon. Warm regards,Hotel Management

6/10 Okay

Marcos

Liked: Staff & service
Service was great, felt very valued as a customer. The hotel itself is in need of some updates and upgrades. There are no extra outlets in the room so I had to unplug something in order to charge something. It’s a comfortable stay however very basic and a bit outdated.
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear Marcos,We appreciate your feedback and are delighted you enjoyed our service. We're continually striving to enhance our guest experience, so your notes about updates and upgrades are truly valuable. We're looking into additional outlets for guest convenience. We hope to welcome you back soon to display our improvements. Thank you for choosing us!Warm regards,Hotel Management

2/10 Terrible

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
U guys have bed bugs. Seriously.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear Victor,We're truly sorry to hear about your experience. At our hotel, guest satisfaction is our top priority and we take concerns about cleanliness very seriously. We're investigating the issue and will take necessary measures to ensure this does not happen again. We value your feedback and hope for a chance to make things right in the future.Warm regards,Hotel Management

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Patrick,Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We always strive to provide the best possible service and we'd love to hear any feedback or suggestions you might have. We hope to welcome you back soon for an even better experience. Thank you again for choosing our hotel!Warm regards,Hotel Management

6/10 Okay

Juan Pablo Garcia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I like the fact that the socver complex is nearby, I usually stay in La Quinta when we come to Irvine!!
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Juan Pablo,Thank you for your review and for choosing us during your visits to Irvine. We're delighted to hear our proximity to the soccer complex suits your needs. We look forward to welcoming you back to La Quinta on your next trip. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
This stay was quite nice. No disturbances, friendly staff. Easy check in
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Holly,Thank you for your positive feedback. We're thrilled to hear that you enjoyed your stay and found our check-in process easy and our staff friendly. It's wonderful to know that we were able to provide a peaceful and enjoyable experience for you. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

Simeon

Business traveller
Liked: Cleanliness, staff & service
I was mostly just looking for a place to sleep for the night and the room fit the bill. The staff was kind, responsive, and helpful, but the room itself had a couple of issues. One of the wall lamps was only just hanging together by a threaded bolt, the refrigerator did not work, and light switches were in unexpected places. It got the job done and I'll stay there again if the need arises, but I can't give it a strong reccomendation.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Simeon,Thank you for taking the time to share your experience. We're delighted to hear that our staff's service met your expectations. Your feedback regarding the room's condition is invaluable and will be addressed to enhance our future guests' experience. We look forward to having another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was fast and the front desk person was super nice.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Thuy,Thank you for taking the time to share your positive experience at our hotel. We’re thrilled to hear that you found our check-in process efficient and our front desk staff welcoming. Your kind words truly inspire us to continue delivering top-notch service to our valued guests. We can't wait to welcome you back!Warm regards,Hotel Management

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Michael,We are sorry to see your 1-star rating. We are committed to providing our guests with an exceptional experience, and it seems we fell short this time. We would appreciate if you could share more details about your experience. Your feedback will be invaluable in helping us improve. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

NATALIE

Stayed 2 nights in Apr 2024
Response from GM on 15 May 2024
Dear Natalie, Thank you for your 5-star rating! We're thrilled to know that you enjoyed your stay with us. We always strive to provide excellent amenities and service to our guests. We hope to welcome you back soon for another memorable experience. Thanks again for choosing our hotel.Warm regards,Hotel Management

4/10 Poor

Fayki

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No shampoo, conditioner, or body wash when I arrived. Lots of weirdly taped up doors that made it look ghetto. Blow dryer didn’t work, tv didn’t work, lamp turned off halfway into stay, the most annoying part was keys stopped working every night, I had to go the desk and get new ones every night. If you want to sleep in a bit (until 9 to 10), don’t expect your room to get cleaned that day.
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Fayki, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable in improving our services. We understand the importance of a comfortable, hassle-free stay and are sorry to hear that we fell short. We're addressing your concerns about the amenities and our maintenance team is reviewing the issues you mentioned. We hope you'll consider giving us another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Winston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Dear Winston,Thank you for your 5-star rating! We're delighted to know that you found everything to your satisfaction during your stay with us. Your satisfaction is our priority and we hope to continually exceed your expectations. Looking forward to welcoming you back at our hotel on your next visit.Warm regards,Hotel Management

4/10 Poor

Laura

Travelled with partner
Liked: Staff & service
The bed had fleas
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Laura,We're truly sorry to hear about your experience. At our hotel, we take the comfort and health of our guests very seriously. Please accept our deepest apologies for any discomfort caused. We have noted your feedback and have initiated a thorough investigation. Your experience will certainly guide our efforts to improve. We hope you'll consider giving us another opportunity to serve you better in the future. Warm regards,Hotel Management

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and friendly.
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear William,Thank you for taking the time to share your wonderful review. We're delighted to hear you found our staff to be nice and friendly. Your kind words are greatly appreciated and we look forward to welcoming you back to our hotel in the near future. Warm regards,Hotel Management

10/10 Excellent

Haijin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Haijin,Thank you so much for your 5-star review and for highlighting our breakfast. We're thrilled to hear that you enjoyed it! We always strive to provide a variety of delicious options to start your day right. We hope to have the opportunity to serve you again in the future. Thanks again for choosing our hotel.

10/10 Excellent

Byron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the hwy and you can get to grocery stores pretty quickly. Next to several restaurants you can walk to and a gas station. The property is unique and beautiful, but I am sure its age has its challenges with upkeep. This is our 2nd time staying here. The plus is there is room enough for our family of 6 to all be in 1 room and there is a pool everyone can enjoy. We did have some leaking (from heavy rains) in our room so they moved us to a different room. Our first room has a mini fridge with freezer that worked great and a microwave that worked great, but the phone wasnt working. The 2nd one didnt have a freezer part and the mocrowave didnt spin, but it worked for what we needed it for. The humidity level is a bit higher in the silo rooms because you have cement walls/floor/ceilings, but if you turn the AC up a little it isnt too bad.I actually prefer it to be a little humid. The bathrooms didnt really have vents/fans that worked right so super humid in there. The train does go by once in awhile (you can feel it) but that didnt really bother me. I always bring earplugs when I travel because I am not use to outside traffic noise and such. Not that you could really hear it from inside. Overall we would happily stay again. It is safer and nicer than most places in its price range and the free full breakfast just makes it that much better. And beds are comfy.
Stayed 7 nights in Mar 2024
Response from GM on 10 Apr 2024
Dear Byron,Thank you for your detailed review and for choosing our hotel for the second time. We're delighted to hear that our location, amenities, and breakfast met your needs. We appreciate your constructive feedback about the room and will ensure your comments are shared with our team. We're thrilled you'd happily stay again and look forward to welcoming your family back in the future!Warm regards,Hotel Management

4/10 Poor

Loree

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 4 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Karthikeyan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Karthikeyan,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be good. Our team is dedicated to providing excellent service and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon for an even better experience.Warm regards,Hotel Management

8/10 Good

Nikole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around i was completely happy with our stay i was a little disappointed that the breakfast didnt have breakfast meats it was mostly muffins Waffles and cereal but i would stay again for sure
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Nikole,Thank you for your valuable feedback. We're delighted to know you enjoyed your stay with us. Your comments about the breakfast have been noted. We continuously strive to improve our offerings and your feedback will certainly help us in this endeavor. We look forward to welcoming you back for an even better stay next time!Warm regards,Hotel Management

6/10 Okay

Dao

Travelled with family
Disliked: Cleanliness, staff & service
There was HAIRS on the WALL that was not mine or my daughter’s. The bedspread had suspicious stains on it. I did not want to use it because it looked bloody-ish. We asked to check out an hour late and was told we needed to be out within 30 minutes. Felt like we got the bum’s rush when the process of packing and leaving was already stressful.
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Dear Dao,We truly appreciate your feedback and sincerely apologize for the inconveniences experienced during your stay. Our team is committed to providing a comfortable and clean environment for all our guests. We will certainly look into this matter and take necessary actions. We also regret any misunderstanding regarding the check-out time. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Good

Crystal

Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Dear Crystal, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Eduardo

Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Eduardo, Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We always strive to ensure our guests have a memorable visit and your feedback is valuable to us. Should you wish to share more about your stay, we'd be delighted to hear from you. We look forward to welcoming you back soon. Warm regards,Hotel Management

4/10 Poor

Hillary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Hillary,Thank you for your rating. We're sorry to see that your experience didn't meet expectations. We value all guest feedback and we'd appreciate the opportunity to learn more about your stay to improve our services. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Alejandro, Heredia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Alejandro,Thank you for your fantastic 5-star review! We are thrilled to hear that you had an excellent experience at our hotel. Your support and feedback inspire us to provide the best service to our guests. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management

10/10 Excellent

Traviss

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Traviss,We're thrilled to hear you found our hotel to be a great place! It's heartening to know that we were able to provide a rewarding experience during your stay with us. We continually strive to exceed our guests' expectations and your feedback is an invaluable part of that process. Thank you for your kind words and we look forward to welcoming you back in the future.Warm regards,Hotel Management

8/10 Good

Karthikeyan

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 8 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Ryuichi

Travelled with partner
Liked: Cleanliness
N/a
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Dear Ryuichi,Thank you for taking time to rate us with a 5-star review. We're thrilled to see that you enjoyed your stay with us, even if you left no comments. We always strive to ensure our guests have a memorable experience and your rating tells us we're on the right track. We look forward to welcoming you back soon!

10/10 Excellent

scott

Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Juan R.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason why I gave it two stars and not one is because the receptionist was willing to work with us about getting a different room which smelled like someone smoked in it and was dirty and the concrete walls make feel like you are in prison therefore not enjoyable at all, she was able to get a room although it was for handicap people, this room was in a different structure where the rooms were somewhat more conventional
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Dear Juan R,Thank you for your feedback. We sincerely apologize for any discomfort you experienced during your stay. Your comments are extremely valuable to us, as we strive to improve with each guest's stay. We're glad to hear our receptionist was helpful and we're taking steps to ensure our rooms meet the highest standards. We hope to have the opportunity to welcome you back for a more enjoyable experience.Best Regards,Hotel Management

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Only problem was the fridge in room froze everything I brought with me. Ruined about $50 worth of food. Which really put a damper on my food budget for the weekend!
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Mary, We're truly sorry to hear about the issue with the fridge during your stay. We appreciate you bringing this to our attention and we're looking into it to ensure it doesn't happen again. We hope this incident didn't mar your overall experience and we'd love to welcome you back for a smoother stay in the future.Warm regards,Hotel Management

6/10 Okay

Tom

Business traveller
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Dear Tom,Thank you for taking the time to rate your stay at La Quinta Inn & Suites by Wyndham Irvine Spectrum. We're sorry if your experience did not meet expectations and would like to learn more about how we can improve. We hope for the opportunity to better serve you in the future.Warm regards,Hotel Management

8/10 Good

Ke

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Guest,Thank you for taking the time to rate your stay with us. We are glad to hear that you had a positive experience overall. Your feedback is important to us as it helps us to improve our services and facilities. We hope to welcome you back soon for another enjoyable stay.Warm regards,Hotel Management

10/10 Excellent

Gloria

Staff are accomodating
Stayed 7 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Gloria,Thank you for your wonderful review. We're thrilled to hear that our staff made your stay at our hotel enjoyable. Our team is dedicated to providing a warm and accommodating experience for all our guests. We hope to welcome you back soon!Warm regards,Hotel Management

8/10 Good

Young

Liked: Cleanliness, staff & service, property conditions & facilities
nothing spectacular but the location is great.
Stayed 2 nights in Feb 2024
Response from GM on 9 Feb 2024
Dear Young,Thank you for your review and for choosing our hotel. We are glad that you enjoyed our strategic location. While we understand that we may not have exceeded your expectations, we continuously strive to provide a memorable experience. We hope to have another opportunity to impress you in the future. Warm regards,Hotel Management

2/10 Terrible

hanan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were in a converted grain silo with concrete walls. Mattresses were worn out. The train tracks were within feet of our window and the train went by several times. Felt like a prison cell. Were scheduled for 3 nights but checked out after 1.
Stayed 3 nights in Feb 2024
Response from GM on 6 Feb 2024
Dear Hanan, We're truly sorry to hear that your stay didn't meet expectations. We appreciate your feedback on the room and mattress condition, as well as the noise disturbance. It gives us a chance to make necessary improvements. We hope for another opportunity to provide a more satisfactory experience.Warm regards,Hotel Management

8/10 Good

Eric

Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Eric,Thank you for taking the time to rate your experience with us. We're pleased to see that you enjoyed your stay overall, as evidenced by your rating of 8/10. Your feedback is invaluable as we strive to continually enhance our services. We look forward to welcoming you back for an even better experience in the future.Warm regards,Hotel Management

4/10 Poor

Jason

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were concrete walls inside the room with electrical conduit running throughout. Their solution to the train tracks behind where to give you earplugs. The beds were very small size full beds. The pull out couch had springs poking all night Over all would not stay again. Spend the 20 more and stay somewhere else
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Dear Jason,We sincerely regret to hear about your recent experience at our hotel. We appreciate your detailed feedback and assure you it's extremely valuable to us. We are committed to providing the highest level of service and comfort, so we'll certainly address the concerns you've highlighted. We hope for the opportunity to better serve you in the future. Thank you for bringing this to our attention.

4/10 Poor

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from GM on 5 Feb 2024
Dear Brad,Thank you for taking the time to provide your feedback. We value all guest opinions and are sorry to learn that your experience fell short of expectations. We would appreciate more details to better understand your concerns and enhance our services. We are committed to continuous improvement and hope to have the opportunity to exceed your expectations in the future.Warm regards,Hotel Management