Garden
Check availability

Reviews of Divas Hotel

Divas Hotel
Binbirdirek Mah., Katip Sinan Camii sok no :31, Istanbul, Istanbul

Reviews

6.0
Rating 10 - Excellent. 11 out of 61 reviews" "
Rating 8 - Good. 16 out of 61 reviews" "
Rating 6 - Okay. 8 out of 61 reviews" "
Rating 4 - Poor. 12 out of 61 reviews" "
Rating 2 - Terrible. 14 out of 61 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK
Response from Divas Hotel on 8 Feb 2024
Dear Guest, We have 1000's of happy customers who stayed at our hotel. Your comments are not true at all. Please be honest and dont try to create a false image of our hotel.We don't understand why you made such a comment.

8/10 Good

Ahmad

The view was amazing and it has a good location
Stayed 3 nights in Jan 2024
Response from Divas Hotel on 2 Feb 2024
Dear Guest, Thank you for the lovely comments. We would love to see you again in the near future.

10/10 Excellent

Gonzalo

Stayed 3 nights in Sep 2023
Response from Divas Hotel on 27 Oct 2023
Dear guest , thank you for your good comment. We hope to see you again.

4/10 Poor

Farrah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The staff are quite friendly and ready to help, however the hotel is very dated in relation to the rooms and bathrooms. The breakfast isn’t even worth paying for as it doesn’t cater for international travellers and their palate. The breakfast is very basic to say the least! The hotel were very reluctant to accept card payment for the transfer or the tour and after a lot of conversations and some not very easy ones they gave in but charged me more. They didn’t return the 600 liras paid towards breakfast as they were notified after day one that we would not be eating there! Unfortunately will not be staying here again!
Stayed 4 nights in Jun 2023
Response from Divas Hotel on 5 Jul 2023
Dear Guest, We have passed your comments to our management team and we can assure you that all necessary action will be taken to rectify the issue. We thank you for your valuable comments which help us to improve our services.

8/10 Good

Stanislav

Travelled with group
Liked: Cleanliness, staff & service
Stuff is very friendly and helpful. Not a luxury. But the price tells for it. Good place to sleep after a long day visiting places around. Has air conditioning, clean, clean towels, quiet at night.
Stayed 3 nights in Jun 2023
Response from Divas Hotel on 14 Jun 2023
Dear Guest , thank you for your feedback. We will correct our short coming as soon as possible. We hope to see you again.

10/10 Excellent

Asad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty good and the service was even better. The hotel staff, especially Rustam, were really helpful in all aspects.
Stayed 7 nights in Apr 2023
Response from Divas Hotel on 9 May 2023
Dear Guest, Thank you for the lovely comments. We would love to see you again in the near future.

10/10 Excellent

Stefania

Stayed 1 night in Apr 2023
Response from Divas Hotel on 15 Apr 2023
Dear Guest, Thank you for the lovely comments. We would love to see you again in the near future.

6/10 Okay

Sili

Liked: Amenities
Disliked: Cleanliness, staff & service
Response from Divas Hotel on 8 Mar 2023
Dear Guest, We have passed your comments to our management team and we can assure you that all necessary action will be taken to rectify the issue. We thank you for your valuable comments which help us to improve our services.

2/10 Terrible

Khadeja

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures that are posted aren’t exactly how the rooms are. It was very misleading and I felt like I was cheated into reserving this hotel. Due to an emergency I asked for a refund and the hotel did not refund me my money. It’s really sad to see a business who doesn’t really care about their guests and will cheat their way just to take peoples money. Please dont make the same mistake I made and do your research throughly before booking a hotel.
Response from Divas Hotel on 7 Jan 2023
Dear Guest, Please accept our apologies, we can assure you that such incidents are not common at all. We will investigate the issue and make sure it doesnt repeat.

2/10 Terrible

E J

Stayed 2 nights in Oct 2022
Response from Divas Hotel on 25 Oct 2022
Dear Guest , thank you for your feedback. We will correct our short coming as soon as possible. We hope to see you again.

2/10 Terrible

Erdal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay at this hotel. Terrible. Very very dirty. They don't give you the room what you booked. Only the hotel in Istanbul don't stay.
Stayed 4 nights in Oct 2022
Response from Divas Hotel on 19 Oct 2022
Dear Guest, We have 1000's of happy customers who stayed at our hotel. Your comments are not true at all. Please be honest and dont try to create a false image of our hotel.

4/10 Poor

Erfan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very complicated building and the bed was broken and didn’t like it!
Stayed 2 nights in Mar 2022
Response from Divas Hotel on 30 Mar 2022
Dear Guest, We do believe your comments are not fair at all. You did not inform our management about the issues you faced. Our hotel staff are always around and ready to help our guests. We wish you had informed us while you were at the hotel.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Mar 2022
Response from Divas Hotel on 26 Mar 2022
Dear guest , Thank you for your good comment. We hope to see you again.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Mar 2022
Response from Divas Hotel on 23 Mar 2022
Dear guest , thank you for your good comment. We hope to see you again.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 5 nights in Feb 2022
Response from Divas Hotel on 11 Feb 2022
Dear Guest , Thank you for your feedback. We hope to see you again.

2/10 Terrible

Kevin Rory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ya, it’s not a very nice place, it’s very dirty and has a bit of a scary vibe to it! It’s a shame cause it could easily make for a functional hotel if it was cleaner and a bit less scary. Building was in a good location, shower worked great, tv worked.
Stayed 2 nights in Dec 2021
Response from Divas Hotel on 8 Dec 2021
Dear Guest, Please accept our apologies, we can assure you that such incidents are not common at all. We will investigate the issue and make sure it doesnt repeat.

4/10 Poor

Youness

Travelled with group
Disliked: Cleanliness
Staff are nice, but Hotel room is dirty and Hotel Still in Renovation there is lot of noise
Stayed 3 nights in Oct 2021
Response from Divas Hotel on 4 Nov 2021
Thank you for your feedback. We will correct our shortcomings as soon as possible.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All okay
Stayed 3 nights in Oct 2021
Response from Divas Hotel on 11 Oct 2021
Dear Guest , Thank you for your feedback. We hope to see you again.

2/10 Terrible

Tye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theifs, scammers, terrible hotel.
I paid for my hotel online using hotels.com Arrived at hotel and they informed me that they didn't receive my reservation lyet (2 hours later). And made me wait an hour more... After confirming with them that I paid and my receipt they decided to tell me they were full and that they can't help me. I asked for a refund and they refused and told me I should know better and that the booking is non refundable. So they refused me a room. Took my money. And refused a refund. I was left on the street in Turkey alone first time here and they didn't care at all. Disgusting customer service. Theifs. Crooks and scammers depending on who you are. Hotels.com refused to refund me aswell So I had to issue a charge back with MasterCard. Do not stay here!!!!!! Also not a safe area for solo traveler You've been warned. UPDATE HOTELS.COM REFUNDED ME FOR THE MONEY THESE THEIFS STOLE FROM ME.
Stayed 1 night in Mar 2021

6/10 Okay

Omar Mohamed

Travelled with group
Stayed 2 nights in Jan 2020

8/10 Good

Kamyar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2019

4/10 Poor

Nebojsa

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid!
Location good, receptionists kind, rest is bad memory.
Stayed 2 nights in Sep 2019

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Couldn't check in for a while, reception staff said they couldn't charge my expedia virtual card and therefore couldn't provide the room. After a while they finally allowed me into the room. When I went to the bathroom, halfway through the process I realised there were no bath towels and no toilet provided. Had to go to reception to ask for them again. Don't recommend unless it's your cheapest option
Stayed 1 night in Aug 2019

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bonne expérience Personnel serviable Propreté des chambres Accès à pied à tous les sites Je recommande fortement
Stayed 1 night in May 2024
Response from Divas Hotel on 17 May 2024
Dear Guest, Thank you for the lovely comments. We would love to see you again in the near future.

10/10 Excellent

Sayyad

Stayed 2 nights in Feb 2024
Response from Divas Hotel on 15 Feb 2024
Dear Guest, Thank you for the lovely comments. We would love to see you again in the near future.

6/10 Okay

Nima

Travelled with family
Liked: Room comfort
Stayed 8 nights in Aug 2023
Response from Divas Hotel on 28 Aug 2023
Dear Guest , thank you for your feedback. We will correct our short coming as soon as possible. We hope to see you again.

8/10 Good

Mohamad Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Divas Hotel on 9 May 2023
Dear Guest , thank you for your feedback. We will correct our short coming as soon as possible. We hope to see you again.

8/10 Good

Eva

Travelled with family
Liked: Staff & service
The staff was very friendly.
Stayed 3 nights in Apr 2023
Response from Divas Hotel on 9 May 2023
Dear Guest, Thank you for your positive comments. We hope to see you again sometime soon.

8/10 Good

Chih-huei

Liked: Cleanliness
沒有提供飲水
Stayed 6 nights in Mar 2023
Response from Divas Hotel on 22 Mar 2023
Dear Guest , thank you for your feedback. We will correct our short coming as soon as possible. We hope to see you again.

6/10 Okay

Maricela

Stayed 1 night in Jan 2023

6/10 Okay

Siwar

Travelled with group
Stayed 8 nights in Nov 2022
Response from Divas Hotel on 28 Nov 2022
Dear guest , thank you for your feedback.We will correct our shorcomings as soon as possible.We hope to see you again.

4/10 Poor

Samra

Stayed 6 nights in Oct 2022

10/10 Excellent

Refika

Stayed 7 nights in Sep 2022
Response from Divas Hotel on 24 Sept 2022
Dear guest , thank you for your lovely comment.We hope to see you again.

2/10 Terrible

YILMAZ

Stayed 2 nights in Aug 2022
Response from Divas Hotel on 26 Aug 2022
Sayın misafir , değerli yorumunuz için teşekkür ederiz.Eksiklerimizi mümkün olan en kısa sürede gidereceğiz.

2/10 Terrible

Abdallah

Stayed 7 nights in Jul 2022
Response from Divas Hotel on 19 Aug 2022
Dear guest , thank you for your feedback.We will correct our shortcomings as soon as possible.We hope to see you again.

8/10 Good

Hueseyin

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022
Response from Divas Hotel on 8 Jul 2022
Sayın misafir , değerli yorumunuz için teşekkürler. Eksiklerimizi en kısa zamanda gidereceğiz. En kısa zamanda tekrar görüşmek dileğiyle.

8/10 Good

Hueseyin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Divas Hotel on 5 Jul 2022
Sayın misafir , değerli yorumunuz için teşekkür ederiz. En yakın zamanda tekrar görüşmek dileğiyle.

10/10 Excellent

Emirhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Divas Hotel on 11 Apr 2022
Dear guest , thank you for your good comment. We hope to see you again.

2/10 Terrible

Ismail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat mir garnichts gefallen. Klima funktioniert nicht. Räume dreckig. Wir sind ein Nacht geblieben und sofort am nächsten Tag weg.
Stayed 3 nights in Mar 2022
Response from Divas Hotel on 21 Mar 2022
Dear Guest, We have 1000's of happy customers who stayed at our hotel. Your comments are not true at all. Please be honest and dont try to create a false image of our hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz değil covid şartlarında kalmanız sağlıksız
Öncelikle standart oda kiraladım küçücük balkonlu bir oda verildi. Odada buzdolabı yoktu. Havlular temiz değildi. Yerler saç ve kıl doluydu. Banyoda garip bi koku vardı. Petek araları toz yumağı oluşturmuş bize bakıyordu. Yatak örtüsü ve yastıklar pisti. İyi ki evden yastık kılıfı getirmişim. Bursadan gelmiştik 2 günlüğüne bir daha tercih edeceğim bir otel değil. Türk vatandaşıyız yabancı turistler gibi dolarımızı basıp iyi bir oda tutamıyoruz maalesef. Şu da var ki bu otelin en iyi odası ne kadar temizdir tartışılır. Oteldeki insanlarla bu sorunlar için tartışmaya dahi girmedik. Bence paranız varsa en iyi odayı tutun yoksa diğer odalar çöp arkadaşlar. Okuduğunuz için teşekkürler.
Stayed 2 nights in Feb 2022
Response from Divas Hotel on 12 Feb 2022
Sayın misafir , Değerli yorumunuz için teşekkürler. Bu tarz olaylar otelimizde hiç yaygın değildir bu nedenle lütfen özürlerimizi kabul edin. Bunun nedeninin araştırılıp gereğinin yapılacağından şüpheniz olmasın. Bizi tercih ettiğiniz için teşekkür ederiz

6/10 Okay

Seyfullah

Vasat
Vasat temizlik iyi degildi bir daha kalmam boyle otellerde.
Stayed 1 night in Jan 2022
Response from Divas Hotel on 17 Jan 2022
Sevgili misafir , Yorumunuz için teşekkürler. Sizlere daha iyi bir hizmet verebilmek için eksiklerimizi en kısa zamanda gidereceğiz.

2/10 Terrible

mohamed

Stayed 5 nights in Dec 2021

10/10 Excellent

Baris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Divas Hotel on 23 Dec 2021
Sayın Misafir , Yorumunuz için teşekkürler. En yakın zamanda tekrar görüşmek ümidiyle. Saygılarımızla,

4/10 Poor

ANA GERALDINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Divas Hotel on 25 Oct 2021
Thank you for your feedback. We will correct our shortcomings as soon as possible.

8/10 Good

Koray

Stayed 1 night in Sep 2021
Response from Divas Hotel on 22 Sept 2021
Thank you for your feedback. We hope tp see you again.

4/10 Poor

nuri

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konumu iyi
Fiyat performans oranı güzel , yeri konumu iyi tavsiye ederim
Stayed 1 night in Feb 2021

4/10 Poor

Aron

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021