View from property

Reviews of Lazzoni Hotel

5 out of 5
Lazzoni Hotel
Sütlüce Imrahor Cd, 14, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 169 out of 291 reviews" "
Rating 8 - Good. 74 out of 291 reviews" "
Rating 6 - Okay. 25 out of 291 reviews" "
Rating 4 - Poor. 8 out of 291 reviews" "
Rating 2 - Terrible. 15 out of 291 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good 5 star restaurants. Good location.very friendly and professional staff.
Stayed 3 nights in Mar 2024
Response from Guest Relations - Rim Arif on 31 Mar 2024
Dear Peng, We would like to extend our thanks for your kind review about Lazzoni Hotel. We are happy to read that you enjoyed your stay at our property. Would definitely be looking forward to the opportunity of welcoming you back in the future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front reception were kind, approachable and warmly welcomed me specifically Farzaneh. Great host, highly recommend them.
Stayed 2 nights in Mar 2024
Response from İlayda Ibrahım on 27 Mar 2024
Dear Hamed, Thank you for your time writing a review about our property. We are looking forward to welcoming you again soon. Kind Regards, Guest Relations Manager,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant food as well as the view were incredible!! The only issue was a musty smell upon room entry each day as well as inundated with cigarette smoke from outside
Stayed 5 nights in Mar 2024
Response from Guest Relations - Rim Arif on 16 Mar 2024
Dear Mr. John, Thank you for your review about Lazzoni Hotel.While we do sincerely apologize for the inconvenience caused, We are looking forward to the opportunity of welcoming you again soon for a memorable stay. Kind Regads,

10/10 Excellent

Cemil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home. Good place to stay.
Stayed 7 nights in Mar 2024
Response from Guest Relations - Rim Arif on 13 Mar 2024
Dear Mr. Cemil Thank you for your review about Lazzoni Hotel.We are looking forward to seeing you again soon. Best Regards,

10/10 Excellent

Cemil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 9 nights in Feb 2024
Response from Guest Relations on 2 Mar 2024
Sayın Cemil Bey,Yapmış olduğunuz puanlama için teşekkür eder sizi en kısa zamanda tekrar otelimize bekleriz.

10/10 Excellent

Cemil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make us feel like home every time we come here. The staff is great and helpful. It is like our home in Istanbul.
Stayed 4 nights in Feb 2024
Response from Guest Relations on 17 Feb 2024
Dear Mr. Cemil, Thank you for your time writing a review about your stay at Lazzoni Hotel. We are very delighted to learn that we have yet successfully delivered another memorable experience for you. Looking forward to seeing you again very soon. Best Regards,

8/10 Good

orkun

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled extensively in my life and stayed in 100's of hotels. I have to say that this hotel has the best customer service that I have ever experienced. They make me feel at home and seek to meet my every need and want. The facilities are excellent and the price is reasonable. I highly recommend this property. J. Mitchell Johnson
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on 12 Dec 2023
Dear J.Mitchell Johnson,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Halima Rahmatova

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a little out of the way, but the service had been amazing. Kerem, the assistant manager was super helpful, when we got a taxi driver tried to scam us, he went out of his way to help us. We had a seaview room and the view was amazing , we enjoyed it greatly.
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on 5 Dec 2023
Dear Lora ,All of us at Lazzoni Hotel Istanbul would like to thank you for your comments regarding your stay with us. We are delighted to read that you enjoyed the hotel and its facilities. We would like to take the opportunity to thank you for recognizing the high level of our facilities and service. Your excellent feedback will be shared with our team. We look forward to welcoming you back soon. Kind Regards,Halima Rahmatova

10/10 Excellent

tajuddin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean, excellent and friendly staff. Can’t complain
Stayed 4 nights in Nov 2023
Response from Guest Relations Manager on 30 Nov 2023
Dear Tajuddin ,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Halima Rahmatova Guest Relations Manager

10/10 Excellent

Petronela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and the staff. Everyone was so helpful and sweet even surprised with a little birthday cake. Could not recommend enough! Thank you Lazzoni Hotel, will definitely come back. :)
Stayed 4 nights in Oct 2023
Response from Guest Relations Manager on 30 Oct 2023
Dear Petronela ,We would like to thank for your kind review .It's great that you appreciated gracious service of our teams and other features and amenities.We do hope welcome you soon in the future.Sincerely ,Halima Rahmatova

10/10 Excellent

Pradeep

Stayed 1 night in Oct 2023
Response from Erman Agca on 23 Oct 2023
Dear Pradeep,Greetings from Lazzoni Hotel,Thank you very much for sharing your feedbacks.We will be happy to welcome you back again in Lazzoni Hotel.

10/10 Excellent

HUSEYIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual , home away from home . This hotel has become almost like my only choice in İstanbul . Great value for money and super professional service , look forward to the next visit
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on 9 Oct 2023
Dear Huseyin ,We are very glad to receive your high rating and kind comment about your stay at Lazzoni Hotel .Your kind words are highly appreciated. We look forward to the pleasure of welcoming you back to Lazzoni Hotel Istanbul experience for another memorable stay.

8/10 Good

Lemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Check-in was smooth, the staff were very friendly. Only stayed for one night, so didn’t get to explore the area but it seemed quiet. There are some local restaurants just few mins walking distance. Overall, decent stay, the hotel was very clean, rooms looked same as pictures.
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 9 Oct 2023
Dear Lemar ,We genuinely value and appreciate your feedback and we are delighted to read how much you enjoyed your experience with us. We would definitely be looking forward to the opportunity of welcoming you back in the future.Warm Regards,

8/10 Good

Hamza

Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 3 Oct 2023
Dear Hamza,We would like to extend our thanks for rating our unique property. Thank you for taking the time to rate your experience at Lazzoni Hotel Istanbul. We would like to welcome you back as soon as possible in our property. We wish you a pleasant day.Your Sincerely

10/10 Excellent

Khalifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KHALIFAH ALDHAFEERI
Everything was amazing clean and quiet with good location I don’t like only the pillows was so hard and solid
Stayed 1 night in Sep 2023
Response from Erman Agca on 25 Sept 2023
Dear Mr.Khalifah,Thank you very much for having Lazzoni Hotel in your recent stay.Please be informed that your comments are very important for us,We will be happy to welcome you back again in Lazzoni Hotel.Best Regards

10/10 Excellent

HUSEYIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual , it has been a great pleasure staying in this exquisite and very elegant atmosphere . Needless to say , every member of the staff is just so professional and very obvious handpicked which shows the utmost business acumen of the hotel management . Definitely the overall stay experience here is superb and no wonder , I will be back here in like ten days .
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 19 Sept 2023
Dear Huseyin,Thank you for sharing your kind review and rating about your recent stay with us. We are delighted to learn that you had a memorable experience and our tailor-made service impressed you. We assure you that we will continue to enhance our legendary standards as well as service. We would like to welcome back you soon.Kind Regards,Halima Rahmatova

10/10 Excellent

Cemil

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time the staff makes us feel like we’re at home. Wonderful time in Istanbul and this hotel makes it so special. Gokhan bey is a must have in the hotel. He made our stay very special.
Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on 21 Aug 2023
Dear Mr.Cemil ,Thank you for your recent review of Lazzoni Hotel Istanbul! We appreciate you taking the time to provide us with your feedback. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay. We would be honored to welcoming you back in our property.With kind regards,

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations Team on 21 Aug 2023
Dear Dennis ,We would like to extend our thanks for rating our unique property. Thank you for taking the time to rate your experience at Lazzoni Hotel Istanbul. We would like to welcome you back as soon as possible in our property. We wish you a pleasant day.Your Sincerely,

10/10 Excellent

HUSEYIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent value for money, feels like a midtown NYC hotel, extremely well decorated , very professional and friendly staff. The views of the rooftop restaurant are breathtaking, definitely a must to see if you are visiting Istanbul
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on 18 Aug 2023
Dear Mr. Huseyin,On behalf of the whole team, we thank you very much for having taken the time to share this wonderful comment on Expedia. We are beyond happy to read that you enjoyed our location, restaurants, as well as the gracious service of our team. Looking forward to seeing you again, Sincerely,Guest Relations Manager

10/10 Excellent

Cemil Aydin

Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 20 Jul 2023
Dear Cemil Aydın,Thank you for rating your Lazzoni Hotel Istanbul. We are delighted to have met your expectations. We look forward to welcoming you back soon!Sincerely,

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in quite area
Stayed 5 nights in Jul 2023
Response from Guest Relations Team on 10 Jul 2023
Dear Mohammed,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Guest Relations Team

10/10 Excellent

Cemil Aydin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home sweet home
Every time we stay we feel like home. We love this hotel. The staff is amazingly helpful and friendly. Valet service is great. Breakfast buffet is awesome. The rooms and its decoration is great. Lovely hotel and nice place to stay.
Stayed 2 nights in Jul 2023
Response from Guest Relations Team on 7 Jul 2023
Dear Cemil Aydın,All of us at Lazzoni Hotel Istanbul would like to thank you for your comments regarding your stay with us. We are delighted to read that you enjoyed the hotel and its facilities. We would like to take the opportunity to thank you for recognizing the high level of our facilities and service. Your excellent feedback will be shared with our team. We look forward to welcoming you back soon. Kind Regards,Guest Relations Team

2/10 Terrible

Hongyi

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jun 2023
Response from Guest Relations Manager on 3 Jul 2023
Dear Hongyi,Thank you for your time to review regarding your stay at Lazzoni Hotel Istanbul!We would like to inform you that even though we called to contact you in order to collect more details about your stay, we could not reach you through your mobile number that shared with us upon arrival.Please note that we strive to provide a personalized service experience for every guest; therefore your feedback is very precious for us thus please do contact us with details of where we failed so that we can work on our shortcomings.We will be looking forward to welcoming you back so that we can have a chance to provide a flawless experience for your next stay.Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel with good facilities. Make sure you have your swimming cup for the hotel pool, otherwise you wil be charged 100 Lira per cup....
Stayed 5 nights in May 2023
Response from Guest Relations Manager on 24 May 2023
Dear valuable guest,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Guest Relations Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Guest Relations Manager on 10 May 2023
Dear our guest,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Guest Relations Team

10/10 Excellent

JOSEF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay
Stayed for 2 nights. The hotel has good access to both international airports and was 15-25 minutes away from all major attractions in Istanbul. The staff were very friendly and helpful and the spa was great. Great terrace with views and good breakfast buffet. We will be back soon
Stayed 2 nights in Mar 2023
Response from Guest Relations Manager on 22 Mar 2023
Dear Josef Guttman,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We are glad you enjoyed our Spa and gracious service of our team.We look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Sonali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe property with great staff. Excellent breakfast. Property is a little away from main tourist areas, so getting back, we were always charged a premium. Uber is very convenient when traveling to attractions.
Stayed 4 nights in Mar 2023
Response from Guest Relations Manager on 20 Mar 2023
Dear Sonali ,Thank you for your comment at Lazzoni Hotel Istanbul experience .We are quite delighted to have met your expectations during your stay .Your valuable comment about our cleanliness , breakfast and wonderful service of our team have been shared with them , thank you for encouraged us to improve ourselves for better guest satisfaction . We look forward to welcoming you back soon ! Sincerely,Halima Rahmatova

10/10 Excellent

Muthaffar

Liked: Staff & service, amenities, property conditions & facilities
Safe, transportation .
Stayed 4 nights in Mar 2023
Response from Guest Relations Team on 16 Mar 2023
Dear Muthaffar ,We are delighted to have met your expectations during your stay . Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon !Best Regards ,

10/10 Excellent

Emir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best😁
IT was amazing... I have been so many Times in this hotel and really its special one, one of the best in Istanbul. SPA Ares is amazing, my favorite. Also breakfast is so good and delicious.... Service during breakfast is very well...specialy lady named Setareh who was so helpfull and smile face all time... Thank you so much...
Stayed 2 nights in Mar 2023
Response from Guest Relations Manager on 14 Mar 2023
Dear Emir ,Thank you for rating Lazzoni Hotel Istanbul experience .We are happy to have met your expectations during your stay ,Your valuable comment about our colleagues have been shared with relevant department,We look forward to welcoming you soon ,Best Regards ,

10/10 Excellent

Amaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The hotel was amazing and the staff were extremely friendly myself and my family thoroughly enjoyed our stay. The only thing that could be better is their breakfast it is very underwhelming and has limited options and also the rules around using the swimming pool. The upstairs restaurant staff were rude and lied about having reservations. Aside from that this was the best hotel I stayed in in a long time and I highly recommend
Stayed 2 nights in Mar 2023
Response from Guest Relations Team on 8 Mar 2023
Dear Amaka Ikpeazu,Thank you for having time to share your wonderful reviewed on the Expedia ,We are happy to hear that you enjoyed gracious service of our team . Rest assured that we have addressed your feedback with the relevant teams accordingly .You will always be more than welcome in our unique property .Best Regards ,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The design of the hotel is pure perfection, not a fault in site. The staff attentive, helpful and polite. Facilities are clean, a place you never want to leave!
Stayed 5 nights in Feb 2023
Response from Guest Relations Team on 8 Mar 2023
Dear Sarah ,Thank you for taking the time to provide your detailed feedback following recent stay at Lazzoni Hotel Istanbul. We are so pleased to hear you had such a wonderful stay and high level of facilities , service .Your excellent feedback will be shared with our team.We look forward to welcoming you back soon .Kind Regards ,

10/10 Excellent

Zahraa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, would recommend anyone going to Istanbul to stay there. The staff are very attentive and helpful and the hotel it stunning
Stayed 5 nights in Feb 2023
Response from Guest Relations Manager on 4 Mar 2023
Dear Zahraa,We would like to extend our thank you for sharing your wonderful comments Lazzoni Hotel Istanbul experience .We are delighted that we have met your expectations during your stay ,Your valuable comments about our team have been shared with them ,Look forward welcoming you soon in our property.Best Regards ,

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had nice stay. Very good.
Stayed 3 nights in Feb 2023
Response from Guest Relations Manager on 27 Feb 2023
Dear Miranda ,On behalf of the whole team, we thank you very much for having taken time to share this very good comment.We are beyond happy to read that you had nice stay .Looking forward to seeing you again .Sincerely,

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best 5 star hotel that we have ever stayed at
Stayed 6 nights in Feb 2023
Response from Guest Relations Manager on 27 Feb 2023
Dear Dean ,Thank you for rating your Lazzoni Hotel experience .We are happy to read to have met your expectations during your stay .Your comments are encouraged us to improve ourselves for better guest satisfaction.We look forward welcoming you back soon !

10/10 Excellent

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing is good
Stayed 5 nights in Feb 2023
Response from Guest Relations Manager on 20 Feb 2023
Dear Mohammad ,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Guest Relations Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value would stay again
Best value hotel. Breakfast 85/100 Cleanliness 93/100 Room size: 99/100 Staff: 93/100 Location 74/100 kind of far from tourist areas but easy access to transportation I would stay longer but every room I wanted got booked, so reserve early.
Stayed 2 nights in Jan 2023
Response from Guest Relations Manager on 30 Jan 2023
Dear Alexander ,Thank you for your kind review on the Expedia ,We are delighted to have met your expectations during your stay.Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon !Sincerely ,Lazzoni Hotel Management

10/10 Excellent

Farhang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good except tv
Stayed 1 night in Jan 2023
Response from Guest Relations Manager on 14 Jan 2023
Dear Farhang,Thank you for rating your Lazzoni Hotel Istanbul experience. We are quiet delighted to have met your expectations during your. Your comments are encouraged us to improve ourselves for better guest satisfaction. We look forward to welcoming you back soon!Sincerely,Guest Relations Team

2/10 Terrible

Mohammad

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Guest Relations Manager on 23 Sept 2022
Dear Mohammad,The whole team at Lazzoni Hotel Istanbul would like to thank you for your rating regarding your stay with us. Needless to say we work hard every day to create memorable experiences for our guests and it is clear that we were not be able to fully achieve this for you. Please do contact us with details of where we failed so that we can work on our shortcomings. We look forward to your further comments. We hope to have the opportunity to welcome you again soon.Kind Regards,Guest Relations Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel.
Stayed 1 night in Aug 2022
Response from Guest Relations Team on 23 Sept 2022
•Dear ****;We would like to extend our thanks for rating our unique property. / Thank you for taking the time to rate your experience at Lazzoni Hotel Istanbul. We would like to welcome you back as soon as possible in out hotel. We wish you a pleasant day.Your Sincerely,Guest Relations Team

10/10 Excellent

Mahsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were great
Stayed 5 nights in Jul 2022
Response from Yasemin İlgin on 16 Jul 2022
Dear Mahsa, Thank you for the sharing this amazing comment with us and travellers. We are glad that you liked our hotel and our service. We hope that see you again in our hotel as soon as possible. Regards ♥

10/10 Excellent

Marygold Mauliliyo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality, professionalism, facilities and ambience. Everything was so great and i will revommend to more and more people in my contacts
Stayed 2 nights in Jun 2022
Response from Yasemin İlgin on 6 Jul 2022
Dear Guest Marygold Mauliliyo, Thank you very much for this positive review. We are more than happy that you enjoyed your stay with us. We are looking forward to welcoming you again soon. Kind Regards

2/10 Terrible

Hurshida

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did cancel before chek in but they charged me a full price!
Stayed 2 nights in Jun 2022
Response from Yasemin İlgin on 28 Jun 2022
Dear Guest Hurshida , Thank you for sharing your comment. We would like to inform you that you have come to our hotel and stated that you want to cancel the reservation. Your reservation has been canceled free of charge and there are no fees charged to you. We recommend that you discuss this situation with your own agency. Since we realized that there was a misunderstanding, we wanted to remind you in this way. We will kindly ask you to remove this comment. Regards

8/10 Good

Majed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist's behavior is rude
Stayed 6 nights in Jun 2022
Response from Yasemin İlgin on 25 Jun 2022
Dear Guest Majed, We would like to thank you for taking the time to share your views. Guest satisfaction is our priority and we would like to inform you that your detailed observations have been conveyed to the responsible department managers. In such cases, we recommend that you contact the Guest Relations team. They will do their best to provide you with a more comfortable stay. We would like to welcome you again in our hotel for your next stay. Lazzoni Hotel Management

10/10 Excellent

MARIE-THERESE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and attention to clients.
Stayed 1 night in May 2022
Response from Yasemin İlgin on 23 Jun 2022
Dear Guest MARIE-THERESE , Thank you for your comment. We tried to offer you the hospitality of the Lazzoni Hotel. We will be happy to welcome you again soon. Kind Regards

8/10 Good

Emir

Business traveller
Disliked: Staff & service
☹️☹️☹️☹️
This was My favorite hotel in Istanbul. I stayed in this hotel lot of time and i was very pleasure with all service in the properity. Specially Spa area is so nice. But Last time when i was guest in this hotel (23.04-25.04) i suprise on bad way, They offer me Room on 8'th floor which i didnt make reservation. Also that Room was small, with very bad volume Inside. After i showed that i am not happy with this Room guy from reception offer me 2 Room, first one with additional payment 80 EUR per night , another one (suite) 160 EUR per night. It was so terrible expierence, everything happening at 01:00 (midnight). At least They give me Room i made reservation abd paid for it. This is My first time to make this kind of things, writing some comments but really i was very dissapointed.
Stayed 2 nights in Apr 2022
Response from Yasemin İlgin on 6 May 2022
Dear Guest Emir, Thank you for taking the time to share your review of your recent experience at Lazzoni Hotel Istanbul. Feedback like yours is very valuable and will help us improve our services continuously. We are sorry to hear that you have such a condition during your stay. Guest satisfaction is our priority and you can be sure that your comments will be directed to our responsible manager. In such cases, we recommend that you contact the Guest Relations Department. They will do their best to provide you with a more comfortable stay. We will be pleased to welcome you again at our next stay in our hotel. Sincerely / Lazzoni Hotel Management

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 4 nights in Mar 2022
Response from Yasemin İlgin on 31 Mar 2022
Dear Guest Lloyd , Thank you very much for your score. We look forward to welcoming you back to our hotel as soon as possible. Sincerely / Lazzoni Hotel Management

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful and helpful staff. Room was amazing and spacious. Bathroom was nice. What a nice restaurant and breakfast buffet is the best. We used their pool and jacuzzi and my son said best pool ever. Me and my wife had a couple's massage which was relaxing. Overall great experience and we are so happy that we chose Lazzoni hotel. Will recommend all our friends back in Canada
Stayed 3 nights in Mar 2022
Response from Yasemin Eker on 14 Mar 2022
Dear Guest Syed, We are grateful for your supportive and constructive comments. We would like to convey that we are very happy to learn that you, our distinguished guests, had a good time staying at our hotel. Your valuable opinions have been a source of motivation for all Lazzoni Hotel employees. We look forward to welcoming you again at your home in Istanbul on your next visit. Best regards / Lazzoni Hotel Management

6/10 Okay

Givi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and staff well trained and polite, but the distance from the city centre is not convenient, however in the hotel description was mentioned that a few minutes drive from Taksim square, but it took almost 20 minutes to drive
Stayed 3 nights in Mar 2022
Response from Yasemin Eker on 9 Mar 2022
Dear Guest, Thank you for writing a comment about our hotel. We have tried to offer you the hospitality of Lazzoni Hotel. We would also like to inform you that Taksim Square takes 10-15 minutes from our hotel if there is no traffic. If there is traffic, it takes 15-20 minutes. There was probably traffic when you wanted to go to the Square by taxi. Best Regards / Lazzoni Hotel Management

10/10 Excellent

Cemil Aydin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home
It is like my home in Istanbul. The staff is very helpful and friendly. They always make me feel like I am home.
Stayed 3 nights in Feb 2022
Response from Yasemin Eker on 28 Feb 2022
Dear Guest Cemil Aydin , We are grateful for your supportive and constructive comments. We would like to convey that we are very happy to learn that you, our distinguished guests, had a good time staying at our hotel. Your valuable opinions have been a source of motivation for all Lazzoni Hotel employees. We look forward to welcoming you again at your home in Istanbul on your next visit. Best regards / Lazzoni Hotel Management