2/10 Terrible
XIAO QING
Travelled with partner
15 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
paid a premium for deluxe suite with balcony. non existent staff, no warmth/hospitality. No intro to space, front door was locked when we arrived and we had to text a what’s app number taped to door. Man came down and took us to the room but said no words, handed us 3 keys and didn’t explain you needed a key to lock inside room, outside room, and hotel door. We buzzed and waited each time to be let in until we figured this out. Dusty deserted front desk entire stay, no amenities they mentioned, our room had a putrid stench of urine and we discovered a puddle of urine in the bathroom floor. It was like camping, we did not shower or get ready in the room and used the restroom outside instead. We had to what’s app them to clean it and we checked in at 1pm they said they’d clean it at 11pm. We spent 0 time in the room because of this and when we were tired and checked in on whether cleaning happened or not they asked what room number and still hadn’t cleaned it. We had an early flight next morning and booked this specifically just to finally have a good night of rest and needless to say we didn’t. The area nearby is convenient but the specific alley it is in isn’t, stairs both ways to lug luggage, end of alley garbage smell, and loud live bad music at touristy bars next door. Regret splurging and getting a hotel for our last night to end the trip memorably, we had been staying with friends for a week and wanted to have a lovely night alone and had a nightmare experience instead
XIAO QING
Stayed 1 night in May 2024