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Reviews of Viva Deluxe Hotel

Viva Deluxe Hotel
HOCA PASA MAH.INBI KEMAL CAD.NO 20, Sirkeci, Istanbul, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 117 reviews" "
Rating 8 - Good. 31 out of 117 reviews" "
Rating 6 - Okay. 33 out of 117 reviews" "
Rating 4 - Poor. 9 out of 117 reviews" "
Rating 2 - Terrible. 13 out of 117 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ashkan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty and the property is very old. Water is not clean. The smell is very bad! I don’t recommend at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
⭐⭐⭐⭐⭐ I recently had the pleasure of staying at this wonderful hotel during my visit to Istanbul, and I couldn't be more thrilled with my experience. From the moment I stepped into the hotel, I was greeted with warmth and genuine hospitality. The staff (Amin) went above and beyond to ensure that every aspect of my stay was impeccable. The hotel's location is simply perfect – situated in the heart of Istanbul, with easy access to all the major attractions and vibrant neighborhoods. One of the standout features of this hotel is the dining experience. The on-site restaurant offers a delectable array of dishes that showcase the rich flavors of Turkish cuisine. Each meal was a delightful journey for the senses, and the attentive service added to the overall dining pleasure. A heartfelt thank you to the entire staff for making my stay so memorable. Warm regards,
Stayed 4 nights in Aug 2023

2/10 Terrible

alan

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel if you see buy you ice, never never trust this people I give you zero point
Stayed 11 nights in Feb 2023

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
I did not like it because we got overcharged and got a bad skin condition from the close that was washed they mixed the clothe with other people and the overcharge us for it double the price.
Stayed 6 nights in May 2021

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Brilliant location.
Small room 3rd floor. Window only opened to an airwell. But at least it was quiet. Good mattress. Good shower. Clean. Brilliant location.
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Rooms are way smaller than they look in the pictures, not enough lights in the room and shower quality is quite bad. reception staff tried to give me a much cheaper room than I booked until I complained and the room he gave me later looked way smaller than the pictures I don’t recommend this place at all
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate it. Thank you Viva Deluxe team.I stayed for four nights and every day they clean my room and organized my things.
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Disliked: Amenities
The hotel
Stayed 6 nights in May 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Staff & location amazing. Room was disappointing
Bed and pillow were uncomfortable (super hard pillow). The walls are super thin and you can hear everything. Usually rooms have tea/coffee and water. My room came with none of these. The front desk was super kind and friendly and the location is amazing with lots of shops and short walk to iconic places.
Stayed 1 night in May 2021

10/10 Excellent

aiman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable
Comfort and clean
Stayed 1 night in Jan 2021
Response from Sibel Turkmen on 4 Feb 2021
Dear AİMAN Thank you very much for providing us with your feedback regarding your recent stay. We were delighted to hear that you were satisfied with your hotel experience. It was our pleasure to host your vacation and we hope to welcome you back in the future. Best Regards, Sibel Turkmen, General Manager

10/10 Excellent

ayman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable
Very nıce location, helpfull reception
Stayed 1 night in Jan 2021
Response from Sibel Turkmen on 4 Feb 2021
Dear AYMAN Thank you very much for providing us with your feedback regarding your recent stay. We were delighted to hear that you were satisfied with your hotel experience. It was our pleasure to host your vacation and we hope to welcome you back in the future. Best Regards, Sibel Turkmen, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

8/10 Good

Perla

Liked: Cleanliness, staff & service
Great cleanliness
Cleanliness was the best at this hotel, had a very nice city view from the fifth floor. Breakfast is super basic and not really good. Staff is very nice. The bed was a bit hard and uncomfortable. Too much noise from neighbor rooms.
Stayed 2 nights in Jan 2021
Response from Sibe TURKMEN on 15 Jan 2021
Dear guest Thank you very much for providing us with your feedback regarding your recent stay. We were delighted to hear that you were satisfied with your hotel experience. It was our pleasure to host your vacation and we hope to welcome you back in the future. Best Regards, Sibel Turkmen, General Manager

6/10 Okay

Saghir

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small room then it looks in the pictures
Room was very small and so was the bathroom. Very cramped and very old looking rooms. Ants on the windows. Not much space to move your luggage around but good for them who will just sleep at night and out of the hotel in the mornings. What i really liked was the hospitality and the seating outside of the hotel. Thats where i spent most of my time.
Stayed 7 nights in Sep 2020

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at Viva deluxe hotel, room was great, clean and very comfortable. Buffer breakfast was amazing. Location was very central, one tram away from Sultanahment - Hagia Sophia. Would definitely stay again 😊
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean rooms. Nice staff and nice breakfast.
Stayed 1 night in Jun 2019

6/10 Okay

Holly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok stay for one night as a base to explore
The staff were very welcoming and helpful. We stayed for one night with breakfast as a stopover before continuing onto our next flight. The hotel did not look anything like the photos displayed on the website, instead the bed was pushed up in the corner of the room with a peeling side lamp shade. Our room was next to the very noisy lift, which from 10pm onwards was constantly going up and down with hotel guests - I understand this, however we could hear everything. When we came to use the shower the following morning, the warm water did not work however we were only there one night so washed ourselves as fast as possible and made do. Breakfast was good and again the staff were very nice, had we have booked this for more than one night and this being our main destination for our holiday we would have been very disappointed with the standards. I did not feel the need to complain as we were only there a night and paid a good price for the room, however I feel the misconception of what the room looked like (certainly ours) is very misleading.
Stayed 1 night in May 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable to main attractions
Good location positioned near the tram stop, restaurants and main attractions. Breakfast buffet was good and hotel has its own resturant and bar which is convient.
Stayed 2 nights in Apr 2019

10/10 Excellent

Roya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I would recommend this place!
Stayed 3 nights in Jun 2018

10/10 Excellent

Faranak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
the staff is so great and friendly. They made us feel very welcomed.
Stayed 3 nights in Jun 2018

10/10 Excellent

Diana S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Tanvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very helpful staff, breakfast was excellent people were just amazing.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Near to places of attraction
Good budget hotel to stay. Near places of attraction within walking distance. Good restaurant as well.
Stayed 5 nights in Apr 2018

10/10 Excellent

Kashif Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central place, very near to important landmarks, just thr rooms are bit smaller, otherwise good value for money, one of the guy named rahmat was very helpful..
Stayed 3 nights in Oct 2017
Thank you so much for your kind review, we would like to see you in our hotel again.

10/10 Excellent

ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Engin on 5 Feb 2018
Nazik puanınız için çok teşekkür ederim, sizleri ve ailenizi tekrar otelimizde konaklatmaktan onur duyarım.

4/10 Poor

Iurii, odessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Booked 2 rooms for 3 persons. Upon arrival, guy on reception said tt i cannot have 2 rooms since i stay only for 1 night, dispice i booked and paid for 2 room. It took some time to convince him to give me 2 room.
Response from Engin on 5 Feb 2018
Im so sorry about you have not comfortable stay in our hotel, our hotel boss, management and all staff changed, we are serving now good quality service. Please contact with me, I will offer special promotions for you and your family. Best Regards

2/10 Terrible

Faisal, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare in Istanbul
Hotel staff was as rude and was unfriendly as they could be and neither were they informed of the booking nor of the advance payment and the room they gave me was nothing similar to the photos they have posted on the booking site.Room didnt even have a proper window and when i asked to change the room i was flatly refused and informed that either take it or leave the hotel.
Response from Engin on 5 Feb 2018
Im so sorry about our old staff, we change all staff from our hotel, now we have professional staff and Professional Manager.

6/10 Okay

Rabia

Travelled with group
Omgeving was prima, winkels, restaurants en OV was op loopafstand. Personeel was vriendelijk. Ontbijt was matig. Heleboel dingen op, niet opnieuw geserveerd. In de kamer was de verwarming aan, kon niet uitgezet worden, veel te warm. Airco steeds aangezet, bediening was lastig. Kamer was erg gehorig en er werd niks tegen het rookverbod gedaan, alle sigarettengeur van de bovenste kamer kwam bij ons naar binnen.
Stayed 5 nights in Apr 2024

8/10 Good

Laila

Es war sehr schön dort . Und sehr zentral kann ich nur weiter empfehlen . :)
Stayed 4 nights in May 2024

10/10 Excellent

Gamze

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Für den Preis kann man definitiv nicht meckern. Zum schlafen und duschen reicht es vollkommen aus
Stayed 6 nights in Mar 2024

8/10 Good

Suleyha

Travelled with family
Liked: Property conditions & facilities
Het hotel ligt op een centrale plaats dichtbij winkels en openbaar vervoer
Stayed 1 night in Feb 2024

8/10 Good

Avsar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Mustafa

Stayed 2 nights in Jan 2024

10/10 Excellent

Mustafa

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Aldo Fabian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni te acerques a este lugar
El estado del hotel era terrible. Olía super mal, y la cocina sólo de verla por fuera daba miedo comer allí. Preferimos pagar la penalidad (que luego nos dimos cuenta que nos cobraron demás) antes que quedarnos una sola noche en ese lugar. No se lo recomiendo a nadie.
Stayed 4 nights in Dec 2023

6/10 Okay

Ebrahim

Travelled with family
Disliked: Cleanliness, staff & service
The staff could be more friendly. Felt like they didnt want to be there. So why would someone else want to be there.
Stayed 2 nights in Nov 2023

10/10 Excellent

ELH Boubacar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice
Stayed 4 nights in Sep 2023

6/10 Okay

Rüveyda

Liked: Property conditions & facilities
Stayed 7 nights in May 2023

4/10 Poor

Zelfa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist sehr schmutzig und die Zimmer sind kleiner als auf den Fotos außer der Lage ist da nicht schön!

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Zu aller erst uns hat an sich nichts gefallen! Wir waren sehr enttäuscht, über das Bad brauche ich nichts zu schreiben, grauenhaft, duschen am besten nur mit Latschen und anschließend steht das bad unter Wasser, die Lüftung hat gar nicht funktioniert, Sauberkeit wurde ganz klein geschrieben, überall lagen noch fussel oder haare, sehr altmodisch eingerichtet und furchtbar klein war der raum in dem wir uns aufgehalten haben, die Aussicht auf die Stadt, war eher eine Aussicht auf die Klimaanlagen Lüftungsgitter, wir sind einfach sprachlos, dazu kommt noch das ich kleine Tierchen im zimmer rumlaufen sehen habe...einfach nur grauenhaft, ich weiss nun wirklich nicht was daran 4 Sterne sind, wir haben was gebucht, was wirklich ansprechend aussah und das komplette Gegenteil bekommen, auch beim Frühstücksbuffet unappetitlich, gar nicht wie auf den bildern, also leider war das Hotel ein reinfall.
Stayed 6 nights in Sep 2022

8/10 Good

Huseyin

Stayed 3 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Dåligt skick Väldigt dåligt frukost Mycket bra läge. Nära till allt. Incheckning guck väldigt smidigt men frukost värdinnor dåligt servis.
Stayed 1 night in May 2022

10/10 Excellent

RAUL RAMIREZ, Calexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar céntrico , limpio, el desayuno incluido bueno de acuerdo a su precio
Stayed 2 nights in Mar 2022

2/10 Terrible

Sevinc

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

6/10 Okay

Eyup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
In dieses Hotel Zimmer sehr alt Expedia hat schöne Bilder Zimmer aber bin ich in Hotel Zimmer alte Möbel alles alte Ausstattung Tür nicht hinten schließen meine Zimmer ist zu klein
Stayed 3 nights in Dec 2021

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le petit déjeuner formidable. L accueil la disponibilité du personnel. Le secteur. Proche du tram.
Stayed 5 nights in Dec 2021

6/10 Okay

Hasan

Travelled with partner
Liked: Cleanliness, staff & service
Bed was erg slecht en de isolatie ook, laat de herrie een gewone gesprek was te horen aan de andere kamers.
Stayed 4 nights in Nov 2021

10/10 Excellent

Hidir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tşkr
Stayed 1 night in Nov 2021

8/10 Good

Enis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfekt läge
Läget är perfekt, nära till allt. Trevlig personal och god frukust. Hotell rummet är inte som på bilden, den är mycket mindre och ganska slitet, samt dålig isolering. Men för den som bara ska sova över och inte störs av ljudet utanför så duger den.
Stayed 3 nights in Sep 2021

2/10 Terrible

akin .

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021