Exterior

Reviews of Holiday Inn Express Hotel & Suites Jacksonville South I-295, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 369 out of 647 reviews" "
Rating 8 - Good. 171 out of 647 reviews" "
Rating 6 - Okay. 59 out of 647 reviews" "
Rating 4 - Poor. 25 out of 647 reviews" "
Rating 2 - Terrible. 23 out of 647 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators were not working and no discount was offered due to inconvenience. Had to carry heavy luggage up to 3rd floor with a hurt shoulder. I understand things happens and equipment breaks, but a discount should have been provided.
Stayed 1 night in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Best check in experience because of staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable. Staff were friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Ray

Travelled with family
Liked: Staff & service
Hard to find location!
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Richmond

Stayed 7 nights in Mar 2024

10/10 Excellent

Justyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for a night but has friendly staff and it was clean. I didn’t encounter any problems.
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Ben

Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent. However, the bedspread smelled stale. Holiday Inn needs to think about changing it’s detergent brand and have something with more deodorant or fragrance.
Stayed 1 night in Mar 2024

10/10 Excellent

Roland

Stayed 3 nights in Feb 2024

8/10 Good

melisse

Liked: Cleanliness, staff & service, property conditions & facilities
You can always count on Holiday inn Express. They are always clean and the staff is always friendly. The only thing I wish they would update is there technology. You cannot stream TV apps on their televisions because they are not smart TVs. You have to have a Roku with you in order to be able to do that. And you cannot charge your phone if you do not have a cube to bridge the gap between your charger cord and receptacle. There are no places that you can directly plug in a charger cord without using a cube.
Stayed 1 night in Feb 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy and convenient. nice breakfast with variety of fresh items. Staff very pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the room is nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and close to my son’s house. This is the only place we stay when we come to Jacksonville.
Stayed 5 nights in Feb 2024

10/10 Excellent

Nathaniel, Palmetto Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only item lacking was a covered grassy area to take our pet to relieve themselves during the constant rain.
Stayed 1 night in Feb 2024

10/10 Excellent

Hyun

Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 7 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you for taking the time to let us know about your stay. We are very excited to hear that you enjoyed your stay and hope to see you back again soon,

8/10 Good

johar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Kimberly on 13 Feb 2024
Dear Johar,Thank you for taking the time to tell us about your experience at Holiday Inn Express Jacksonville South (I-295).I'm glad to hear that you enjoyed your stay here with us.Our goal has always been to give our visitors the greatest hospitality and experience possible.We genuinely cherish our customers' feedback. I'm looking forward to your return.Sincerely,

10/10 Excellent

Holly, Bartow

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what was needed. Clean, quiet, and convenient.
Stayed 2 nights in Jan 2024
Response from Kimberly on 13 Feb 2024
Dear Holly,Thank you for taking the time to tell us about your experience at Holiday Inn Express Jacksonville South (I-295).I'm glad to hear that you enjoyed your stay here with us.Our goal has always been to give our visitors the greatest hospitality and experience possible.We genuinely cherish our customers' feedback. I'm looking forward to your return.Sincerely,

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Lance,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

BARBARA, PORT ORANGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear BARBARA,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Marta

Liked: Staff & service
Excellent breakfast and shower. Room very clean and bed very comfortable.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Marta,Thank you for your feedback. It was a pleasure having you stay at our property recently. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments will motivate us to serve our guests better. We look forward to your next visit.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Guest,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 15 Jan 2024
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

phyllis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. We had our dog and pet friendly environment was good One problem was that toilet was ridiculously low. I am not handicapped but this toilet was lower than standard height and I am 70 and had difficulty getting up and down and there was no grab bar. It really made stay less than ideal
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Phyllis,Thank you for sharing your experience, and we're pleased to hear that you found our pet-friendly environment good. We apologize for the inconvenience caused by the low toilet without a grab bar. Your feedback is important, and we'll certainly consider it for future improvements to ensure a more comfortable stay, especially for guests with specific needs. We hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept but very close to the expressway and the road noises.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Dan,Thank you for your feedback. We're glad to hear that you found our property well-kept. We apologize for any inconvenience caused by the proximity to the expressway and road noises. Your input is valuable, and we'll explore ways to mitigate the impact of external sounds to enhance the overall experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining around the hotel.
Response from Kimberly on 13 Feb 2024
Dear Donna,Thank you for taking the time to tell us about your experience at Holiday Inn Express Jacksonville South (I-295).I'm glad to hear that you enjoyed your stay here with us.Our goal has always been to give our visitors the greatest hospitality and experience possible.We genuinely cherish our customers' feedback. I'm looking forward to your return.Sincerely,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear William,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
The front desk folks are all super friendly. Love the complimentary fresh cookies! Room was clean, but notice signs of aging... perhaps renovations soon? It's located in a large strip mall, right off I-295.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Guest,Thank you for your stay. It's fantastic to hear that you found the front desk staff very friendly and enjoyed the complimentary fresh cookies! We're glad the room's cleanliness met your expectations, although we apologize for any signs of aging you noticed. Your feedback about renovations is valuable, and we'll certainly consider this to enhance our guests' experience. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Chad,Thank you for the wonderful review of your stay at our hotel. We're glad to hear you found our place satisfactory. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast staff! Great coffee! Smiles from the staff.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Mark,Thank you for your positive comments! We're thrilled to hear that you enjoyed a great breakfast experience with friendly and smiling staff, along with delicious coffee. Your appreciation motivates us, and we're grateful for your feedback. We look forward to hosting you again for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Gay

Stayed 1 night in Dec 2023
Response from Hotel Manager. on 19 Dec 2023
Dear Gay,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Doo Seok, MIAMI BEACH

Stayed 1 night in Dec 2023
Response from Hotel Manager on 22 Dec 2023
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location of hotel with many shopping and restaurant opportunities. Some tra$ic nouce from major highway.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Barbara,Thank you for your feedback. We're glad to hear that you found the hotel's location convenient with plenty of shopping and restaurant opportunities. However, we apologize for any traffic noise from the nearby highway that may have affected your stay. We hope to welcome you back for another positive stay in the future. Sincerely, Hotel Manager

4/10 Poor

Eriko

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
One of towel was stained (looks like blood.). Water pressure for the shower was not good. Toilet did not flush well. It got plugged.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Eriko,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

2/10 Terrible

Eriko

Stayed 1 night in Nov 2023
Response from Hotel Manager on 18 Dec 2023
Dear Eriko,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Declan

Stayed 6 nights in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Declan,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great visit, surrounded by lots of shopping and close to my grandchildren
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear James,Thank you for choosing us! We're thrilled to hear that your visit was great, and the convenience of being surrounded by shopping and close to your grandchildren added to the positive experience. It's our pleasure to provide a comfortable and convenient stay. We look forward to hosting you again whenever your plans bring you back. Sincerely, Hotel Manager

8/10 Good

Denise, Lake Park

Travelled with family
Liked: Staff & service, amenities
Needs a little updating but awesome Hotel we stay here every time we are in town
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Denise,Thank you for your loyalty and feedback. We're glad to be your go-to hotel in town. We appreciate your suggestion for updating and will consider it for future improvements. We look forward to providing you with more great stays in the future.Sincerely, Hotel Manager

10/10 Excellent

Sean

Stayed 1 night in Nov 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

William, Fayetteville

Stayed 3 nights in Nov 2023
Response from Hotel Manager on 7 Dec 2023
Dear William,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
A bug walked over me while resting in the bed. Not fun!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 17 Nov 2023
Dear Robert,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

10/10 Excellent

Patricia F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasure staying w/ YOU!!!
I already filled out a review, but our stay was GREAT!!! Wonderful staff, Amazing Room, Yummy Breakfast!!! Only thing I could possibly think of to improve is taller toilets, and a little more padding on the mattress (like Serta) But it was a pleasure staying w/ YOU!!!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Patricia,Thank you! Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out procedure was pretty efficient. Staff was nice. Breakfast was good. Rooms were clean and comfortable.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Marguerite,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience.Sincerely, Hotel Manager

10/10 Excellent

Cynthia, Pooler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Cynthia,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with friendly staff.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Joseph,Thank you for your visit. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Rachel,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Balazs

Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Dear Balazs,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Linda,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was great. Very friendly and helpful
Stayed 1 night in Nov 2023
Response from Hotel Manager on 2 Nov 2023
Dear Sean,Thank you for your feedback. We're thrilled to hear that our staff provided friendly and welcoming service during your stay. Our team strives to make every guest feel comfortable and valued, and we appreciate you taking the time to acknowledge their efforts. We look forward to welcoming you again soon.Sincerely,Hotel Manager