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Warm greetings from Samala Hotel Jakarta ..
Thank you for the very interesting review about Samala Hotel Jakarta. We really appreciate the response you give and always strive to meet the expectations of our customers and hope that Samala Hotel will continue to be the top choice in the future. Once again, thank you for choosing to stay with us and we hope to welcome you back to Samala Hotel Jakarta.
Best Regard,
Richo Siahaan
Room Division Manager
8/10 Good
Verified traveller
5 Aug 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Aug 2019
Response from Richo on 7 Aug 2019
Warmest Greetings from Samala Hotel Cengkareng Jakarta...
Thank you for posting a review your recent experiences stayed at Samala Hotel Cengkareng Jakarta,and Thank you for the positive review about our service or facilities
We are looking forward to welcoming you back again in the very near future.
Regard,
Richo.Siahaan
Room Division Manager
The hotel is good and the staff is really friendly. Highly recommended
Verified traveller
Stayed 1 night in Aug 2018
Response from Richo on 31 Aug 2018
Dear Our Guest,
Thank you for sharing your experience during your stay at Samala hotel, your positive feedback is very useful for us to be able to provide better service in the future. We are looking forward to your next visit and get better service from us.
Best Regards
Richo Siahaan
Front Office Manager
The hotel is not well maintained despite its is only one year old.. with stains on toilet bowl , tiles and chip wooden floor etc .Breakfast quality is poor.
Wei khoon
Stayed 1 night in Aug 2018
Response from Richo on 20 Aug 2018
Dear Wei Khoon Mr,
Thank you for the time to share your experience with us during your stay at Samala Hotel, we apologize for your inconvenience to our facilities such as stains in the toilet, and also for the parquet floor. We apologize for our breakfast menu which you might not think is in line with your expectations, we will discuss your input with the relevant department so it won't happen again.
It is our hope that you will return to the Samala hotel in the future and get better service from Hotel Samala Jakarta Cengkareng.
Regard
Richo Siahaan
Front Office Manager
Overall is good try request room not facing main road is a bit noise but still acceptable room is without Save box.
Yong
Stayed 3 nights in May 2018
Response from Richo.Siahaan on 22 May 2018
Dear Yong On
Warm greetings from Hotel Samala Cengkareng Jakarta ...
Thank you for posting a review your recent experiences stayed at Samala Hotel Cengkareng Jakarta, regarding the deposit box is inside the executive suite but all guests can use the deposit box located at the reception and thank you for our positive reviews about our service or facilities
We look forward to welcoming you back in the near future.
Regard
RichoSiahaan
Fo Manager
6/10 Okay
Verified traveller
7 Apr 2018
Liked: Cleanliness, staff & service
Nice and clean hotel but terrible traffic
The traffic at the road in front of the Hotel is horrible in the morning. Rooms are clean and nice but basic.
Verified traveller
Stayed 1 night in Apr 2018
Response from Richo.Siahaan on 11 Apr 2018
Dear Our Guest
Warmest Greetings from Samala Hotel Cengkareng Jakarta.
Thank you for posting & tell us about your recent experiences stayed at Samala Hotel Cengkareng Jakarta. please apologize for your uncomfortable about traffic. We are looking forward to welcoming you back again in the very near future.
Regards,
Richo. Siahaan
FO. Manager Samala Hotel Cengkareng
Dear TAE KANG Mr, Thank you for sharing your experience during your stay at Samala hotel, your positive feedback is very useful for us to be able to provide better service in the future. We are looking forward to your next visit and get better service from us. Best Regards Reservation
Dear Our Guest,
Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service to give the best service to you and all Samala Guest
Thanks
Best Regards
Richo s. Siahaan
FO.Manager
Dear Kevin Mr,
Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service and we really hope come again to our hotel to get better service than before.
Best Regard
Richo.s
Fo. Head
Dear My Guest Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service.
Best Regard
Richo.s
Fo. Head
Newly opened hotel.. near to Soekarno-Hatta airport.. worth every penny! :)
Verified traveller
Response from Richo s. Siahaan FO.Manager on 8 May 2017
Dear My Guest
Thank you for taking the time to shared your experience during your stay. Hopefully we Could serve you again in near future. We will always improve our service.
Best Regards
Warmest Greetings From Samala Hotel
Thank you for the time to share your experience with us during your stay at the hotel samala, It is our hope for you to come back to samala hotel in the future and get better service from Hotel Samala Jakarta Cengkareng.
Best Regard,
Reservation
불편을 끼쳐 드려 죄송합니다. 우리는 더 혁신적이고 사마라 호텔 자카르타에 머물면서 최근의 경험에 감사드립니다.
choosed & 우리와 함께있어 주셔서 감사합니다.
우리는 가까운 장래에 다시 당신을 환영 할 것을 고대하고 있습니다.
8/10 Good
Jeongmun
5 Apr 2018
Liked: Room comfort
사마라 호텔 in 자카르타
비용대비 시설은 나쁘지 않았으나, 물이 녹물인지 먼지는 모르겠는데 노래요.
Jeongmun
Response from Richo.Siahaan on 11 Apr 2018
정 회장님, Samala Hotel Cengkareng Jakarta에서 따뜻한 인사 말씀드립니다. 최근 Samara Hotel Cengkareng Jakarta에 머물면서 최근의 경험에 대해 게시하고 알려 주셔서 감사합니다. 우리 직원의 불편한 서비스에 사과드립니다. 가까운 장래에 다시 당신을 환영 할 것을 고대하고 있습니다. 감사합니다, 리코 Siahaan FO. 관리자 Samala Hotel Cengkareng
Dear Liya Ms,
Thank you for taking the time to shared your experience during your stay at Samala Hotel. Hopefully we Could serve you again in near future anda give the better service for you and all our guest. We will always improve our service.
Best Regards
Richo s. Siahaan
FO.Manager
6/10 Okay
Zaid
2 Sept 2017
Liked: Cleanliness, room comfort
Disliked: Staff & service
سامالا ملاحظات
الفندق جيد
الموقع سيئ
حراس الامن والمغسله جميعهم يتكلمون العربي لسابق شغلهم في الديسكوات وغير مطمئنين ابدا
غسيل الملابس سرق بعض الملابس. وسلمني البقيه برائحة سيئه جدا ىرتفاع المبلغ لشي غير معقول
الاستقبال ممتازين ومحترمين
Zaid
Stayed 2 nights in Aug 2017
شكرا لكم على مشاركتكم معنا أثناء إقامتك في فندق سمالة، وشكرا لكم على مدخلاتكم كما تحصلون على العطر غير السارة ونحن نحسن على استنزاف الأرض، وهناك بعض حراس الأمن الذين يمكن أن يتكلم العربية للتعامل مع ضيفنا فندق سمالا ونحن نأمل حقا يمكنك العودة إلى فندق سامالا والحصول على خدمة أفضل
مع أطيب التحيات
Richo.siahaan