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Reviews of Igar Plaza Hotel

3.5 out of 5
Igar Plaza Hotel
Plot 16, Main Street, Jinja

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
Stayed 2 nights in Jan 2024

2/10 Terrible

Kenneth

Travelled with family
Disliked: Amenities, property conditions & facilities
Although the photos look great, there were numerous things that caused us to check out early. There was only 1 stained towel, no hand towel, just a single bath towel for 2 people. The bed was uncomfortable. TV did not work. WiFi did not work.
Stayed 2 nights in Feb 2023
Response from Jamil on 12 Apr 2023
Dear Kenneth, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you.

2/10 Terrible

Ravi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs. Rooms are nothing like the photos, they smell very bad and overall just terrible. It's what you'd expect in a hostel.
Stayed 2 nights in Aug 2022
Response from Jamil on 24 Aug 2022
Dear Ravi, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out via email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Thank you.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and location.
Cant really complain much. It has everything you need. Hot water and nets on windows. Windows are soundproof. Everyday cleaning. Restaurant is ok but a bit slow. Reception is friendly and pro. Prices are ok. The only thing that was annoying is the disco bar behind the hotel so be ready to fall asleep at 3am on weekends. Fridge in the room and kettle.
Breakfast included
Restaurant
Bathroom
Stayed 3 nights in Jan 2022
Response from Jamil on 6 Feb 2022
Dear Adam, Thank you for having taken your time to provide a feedback relating to your stay with us. We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. Also, we are sincerely concerned and apologise that we fell short on your expectations in some area. Your helpful feedback is much appreciated, and this will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Thank you!

6/10 Okay

ALI

Travelled with family
Liked: Cleanliness, staff & service
Hotel looks good from outside, clean, friendly staff. But needs some work inside. There’s no WiFi, the 2 staff we asked tried to manually enter a WiFi address but nay. Mosquito net torn in multiple places and would never seal the bed. Also gives the very basic service-no face towels, no wash clothes, and just one towel for each of us two. No shampoo,no conditioner, no body lotions, just 2 pieces of bar soaps. The key card also puts on and off the lights by inserting in its slot next to the door. To turn out the lights, you remove the card out but be prepared to walk in darkness to your bed and from your bed to the card slot to turn on the lights if you need to. We verified the lights with staff who confirmed no switch except for bathroom light. We loved the breakfast.
Stayed 1 night in Dec 2021
Response from Jamil on 5 Jan 2022
Dear Ali, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. This was an uncommon instance and we’ll do better. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I arrived at the Hotel from Kampala after Sunset and filled in the check in form and soon after that trouble started. The hotel staff have never heard of orbitz. They never listened to any of my pleas. I was literally thrown out of the Hotel and had to drive all over town til i found a small guest house by the roadside, Bilkon Hotel, that is where I spent the night. No food no cup of tea. Choose Igar Plaza Hotel at your own peril. The worst hotel i have ever visited on planet earth
Stayed 1 night in Apr 2021
Response from Jamil K. on 17 Apr 2021
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always host and welcome guests who have booked us on Orbitz this was an uncommon instance and we’ll do better. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Igar the Place to Stay
The place to stay in Jinja. Source of Nile is 2000 UGX ride away. Excellent breakfast buffet. I arrived in Jinja 20 days ahead of booking date due to work schedule change, the Hotels.com app was not working, nor would the website let me change/cancel. Igar let me check in early and allowed me to call Hotels to cancel and rebook my room later that afternoon. 5 STAR service and patience. Small supermarket at bottom of hotel. Comfortable bed and pillows with working a/c. Choose Igar over all others. Three blocks down is The Deli, a coffee shop/ restaurant with Western style food. Europeans, Americans and Expats all eat there.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
We liked that it was located in such s lively area. The hotel was very clean and the staff was friendly and helpful. I liked that there is a small grocery in right next door The slight hardships were-the A/C unit blew out very cold air but the room was still not that cool. The hotel was very nice for a developing area.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located Jinja town hotel
Great centre of town hotel well maintained with good spacious cafe and restaurant.
Stayed 2 nights in Mar 2019
Response from Jamil on 28 Mar 2019
Thank you for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Jamil on 20 Mar 2019
Thank you for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

10/10 Excellent

Steve, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fastest Wifi. The staff was very helpful. Clean modern rooms with a good breakfast at their restaurant. Underground parking and easy walk to pubs in the area. A jewel in an old quaint town.
Stayed 1 night in Nov 2018
Response from Jamil on 20 Mar 2019
Dear Steve, Thank you for staying with us. We are happy our hotel facilities like the restaurant, Wifi and the modern rooms met your expectations. The team at Igar Plaza Hotel appreciates your feedback and we are looking forward to hosting you again!

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent stay in the Igar Plaza Hotel we such a uplifting experience from the front desk to the parking lot attendant in the hotel's basement to the maintenance manager and cleaner of my room. There were no issues at all. I can highly recommend the Igar Plaza Hotel as a base for any visitor to Jinja. Their central location in Main street added to the convenience of being within two blocks from Jinja's highly acclaimed Indian restaurant Moti Mahal. I found Jinja's Moti Mahal superior to New York's first avenue Moti Mahal.
Stayed 1 night in Aug 2018
Response from Kazibwe on 30 Aug 2018
Thank you for your feedback, and mentioning the uplifting experience from the front desk. You’re right, we offer the best welcome experience! The team here at Igar Plaza Hotel is thrilled to hear such good review, and we’re proud to be the best hotel in Jinja. We hope to see you again soon, and bring a friend!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
As expected. Nice place for a business trip.
Stayed 2 nights in Aug 2018
Response from Kazibwe on 30 Aug 2018
Dear Kathryn, Thank you for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Charles on 29 Apr 2018
The team here at Igar Plaza Hotel are thrilled to hear such good feedback from you, and we are looking forward to hosting you again next time you travel to Jinja.

10/10 Excellent

Stellah

Stayed 2 nights in Aug 2022
Response from Jamil on 10 Aug 2022
Thanks for the excellent feedback, Stellah! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Jamil on 15 Jun 2022
Dear Maria, thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.

10/10 Excellent

muammer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was perfect
I stayed at the hotel for 11 days. we were very pleased. everything was perfect. staff was friendly. next year, my choice will be igar.
Stayed 11 nights in Aug 2019
Response from Jamil on 2 Oct 2019
Thanks for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and super friendly!
Very nice hotel in the center/main street of Jinja! It has very friendly staff, that were very helpfull with my needs and questions. Very big room, super clean, hot water and a very nice restaurant/Cafe to chill at. Definetly recommend staying here!
Stayed 2 nights in Jan 2018
Response from Jamil on 20 Mar 2019
Dear Jana, Thank you for staying with us. We are thrilled and appreciate your feedback and we are looking forward to hosting you again!