Pillow-top beds, desk, blackout curtains, iron/ironing board
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Reviews of Fairfield Inn & Suites Joliet North/Plainfield

2.5 out of 5
Fairfield Inn & Suites Joliet North/Plainfield
3239 Norman Avenue, Joliet, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 225 out of 422 reviews" "
Rating 8 - Good. 133 out of 422 reviews" "
Rating 6 - Okay. 36 out of 422 reviews" "
Rating 4 - Poor. 18 out of 422 reviews" "
Rating 2 - Terrible. 10 out of 422 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

10/10 Excellent

Russandra, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Apr 2024

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast ends too soon. Nothing at all after 9am. Facility is pretty clean but very dated. Very friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property smells wonderful and very clean. The entire staff is nice and welcoming. I love this property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jasmine

Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Remco

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was clean and staff was very nice. That said, the room was outdated and ready for a refresh.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dated and the blankets/sheets were hard and worn. Otherwise satisfactory for a place to lay our heads passing through
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent the night with grandkids, we really enjoy ourselves here.
Stayed 1 night in Jan 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff and very clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Suck
Stayed 3 nights in Dec 2023

10/10 Excellent

Temika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peace and quiet weekend
It was nice, and clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Cecilia

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The property and room was very clean and well kept. The bed and pillows were extremely comfortable. Breakfast area was immaculate, with a fresh variety of foods. And the price was great. I would highly recommend this hotel!
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet room, comfortable bed, and gym had just what i needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy, Ottawa

Travelled with partner
Liked: Staff & service, property conditions & facilities
The area around the property is industrial/commercial, which is not super attractive, but the room was clean and quiet. Front desk staff were excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place.
Stayed 1 night in Nov 2023

10/10 Excellent

jannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a delightful stay at the hotel. The pool was refreshing, the continental breakfast was a nice touch, and the staff was incredibly accommodating. The rooms were quiet and impeccably clean, making my overall experience quite pleasant.
Stayed 5 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean in a great location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hayward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was marginal and ran out of items
Stayed 3 nights in Nov 2023

10/10 Excellent

Gretchen

Liked: Amenities
Not fond of the parking lot light shining in my window all night with no blackout curtains.
Stayed 2 nights in Nov 2023

8/10 Good

Kathleen

Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Susan’s stay with grandboys!
The breakfast offered so many choices and the omelette was delicious, as well as the oatmeal. Staff was tolerant of my very active 4 & 5 yo. It was clean, the pool was warm , thinking of spending two days with my grandson over Christmas break😃
Stayed 1 night in Nov 2023

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
No housekeeping but other than that good
Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Stayed 1 night in Oct 2023

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely plus lots of places for dining & shopping close by.
Stayed 4 nights in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice, thank you!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa, Gahanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda in housekeeping bent over backwards to make our stay perfect. She was so helpful in every way and did an excellent job
Stayed 2 nights in Sep 2023

10/10 Excellent

Ryanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Beth was excellent as our hostess at the front desk. The housekeeper was very helpful and friendly. Enjoyed the breakfast bar, they kept it stocked and warm.
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold, mildew, and stained sheets!
This place was disgusting! There was black mold in the bathroom along with a lot of mildew. I notified the front desk of the mold and mildew before leaving for work the very next morning. I can back at noon and nothing had been done about the issue. As I was packing my bag to leave and find another hotel, I noticed stains on the bottom sides of the sheets. This place should be shut down by the health department. See photos.
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Clean hotel. Friendly staff.
Clean. Comfortable. Friendly staff. Nice to have an actual exhaust fan in the bathroom (other major franchise hotels we've stayed in did not). Building located back behind several other hotels away from local traffic noise, yet easy access to highways/interstate. Large variety of restaurants, fast food, retail shopping within a few blocks from the hotel. Didn't know what to think about the bottled water sitting in the room with the $5.00 price tags(?). Would definitely stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

MAYRA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Jun 2023

6/10 Okay

Cynthia

Liked: Staff & service, property conditions & facilities

8/10 Good

Naida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto bastante. El desayuno excelente. El personal agradable y servicial. La habitación muy buena . Me hubiese gustado la ducha fuera removible y que botaran la basura días alternos sin tener el huésped que pedirlo. Mi banco me indica cargaron $ 60.00 extra no estaban en mi conocimiento ya que no utizamis nada de lo que estaba en el cuarto como agua o productos de aseo personal. Nunca me informaron de dicho cargo.

8/10 Good

DARISHAWN, RACINE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice for the price. The room was clean, the hotel staff was friendly, and breakfast was tasty. There was a strong chlorine smell as soon as we entered the hotel. The pool was close by however the smell was very strong. Not sure if they just added more that day but it was very noticeable. Location was close to a gas station and walkable restaurants. I would stay again but I would ask for the 2nd floor so I wouldn't have to smell the pool.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service at the front desk. Very friendly
Stayed 1 night in Jun 2023

8/10 Good

Heather

Stayed 2 nights in Jun 2023

4/10 Poor

Douglas

Liked: Property conditions & facilities
Disliked: Staff & service
Room servicing poor
We asked to have the room serviced each day. Out of 4 days this occurred only twice and on one of those we didn't receive fresh towels because we hadn't put them all on the floor, apparently. On two days the breakfast ran out of food when we got there a half hour before closing.
Stayed 5 nights in Jun 2023

10/10 Excellent

Steve

Stayed 1 night in Jun 2023