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Reviews of GreenStar Hotel Jyväskylä

3 out of 5
GreenStar Hotel Jyväskylä
Heikinkatu 3, Jyväskylä

Reviews

8.8

Excellent

Rating 10 - Excellent. 439 out of 1000 reviews" "
Rating 8 - Good. 478 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jochen

Liked: Staff & service, property conditions & facilities
Was easy access with the dogs , clean rooms , parking can be a bit a hassle, but overall a great hotel
Stayed 1 night in Sep 2023
Response from Jenni / GreenStar Crew on 2 Oct 2023
Hello Jochen! Thank you for the amazing review, we really appreciate it. You are warmly welcome to stay with us again!

8/10 Good

Katri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibility
Only one request would benefit visitors whom are restricted with mobility and require handicap accessibility. The bathroom was great but the hotel should invest into a proper shower chair for individuals with mobility issues chair that has handles as they do advertise rooms suitable for handicap. Also 2nd handicap parking spot would be preferable for the hotel.
Stayed 2 nights in Jul 2023
Response from Jenni / GreenStar Crew on 27 Jul 2023
Hello Katri! Thank you for your feedback, it is important to us. You are welcome to stay with us again in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Silja / GreenStar Crew on 24 Jun 2023
Moikka Christopher! Kiitos loistavasta palautteesta, arvostamme sitä paljon. Lämpimästi tervetuloa majoittumaan uudestaankin!

10/10 Excellent

Petro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and easy on your wallet. Highly recommended!
Stayed 2 nights in Oct 2022
Response from Jenni / GreenStar Crew on 30 Oct 2022
Hello Petro! Thank you for the amazing review, we really appreciate it. We are happy to hear you enjoyed your stay, and we welcome you to stay with us again in the future!

10/10 Excellent

Joonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, good breakfast, located outside the busiest area but still a short walk to the center. The room is a bit snug for two.
Stayed 2 nights in Aug 2022
Response from Pinja / GreenStar Crew on 5 Aug 2022
Hi Joonas, thank you for your warm review! It is nice to hear you enjoyed your stay with us. We wish you all the best and welcome again!

10/10 Excellent

Ng

Travelled with family
Liked: Property conditions & facilities
One night stop is ok
Really good hotel at good prices and services. Stayed for an overnight stop and place was accommodating with complimentary tea/coffee from the local tea shop and coffee roastery. We took a kitchenette room as an upgrade from last time, and was nice to have extra space and a fridge to put things in. Need was nice to sleep on, but pillow was flat and maybe more suitable for a young child, rather than an adult. There is no 24 service, so i couldn't ask for another pillow. There could be improvements in that area. There was few to use bicycles, but there were no gears on it, no option to have a helmet, and could be better too.
Stayed 1 night in Jul 2022
Response from Anniina / GreenStar Crew on 23 Jul 2022
Hello, Thank you for your kind comments! It was nice to hear that you had a good time visiting us. Sorry for the inconveniences we could not offer a solution. We actually do have helmets to borrow also so remember to ask those too next time you visit us!

10/10 Excellent

Anni

Stayed 1 night in Jul 2022
Response from Pinja / GreenStar Crew on 5 Aug 2022
Hei Anni, Kiitos, kun yövyit luonamme. Arvostamme palautettasi!

10/10 Excellent

Marzio

Stayed 1 night in Jun 2022
Response from Jenni / GreenStar Crew on 25 Jun 2022
Hello Marzio! Thank you for the great review, we really appreciate it. You're welcome to stay with us again!

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stupid pillows.
Hotel was pretty good but the pillows are much too small and the curtains were too small to stop the light.
Stayed 2 nights in May 2022
Response from Jenni / GreenStar Crew on 25 Jun 2022
Hello Craig! Thank you for the review. I'm sorry you weren't satisfied with the pillows in the room. If you stay with us again in the future, you can ask for more pillows in the reception if one is too small. We also have dark rooms without windows if you find it hard to sleep with the sun peeking through the curtains. You're welcome to stay with us again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms
We had a very pleasant stay here. The room was clean and comfortable for three adults. Breakfast was very good. The staff available were friendly. I wouldn’t hesitate to stay here again. We arrived after the registration staff had left (7:00 pm) so we had to use the electronic checkin provided outside the door. I was skeptical at first but it worked fine as long as you had the checkin code and pin they emailed when the reservation was confirmed. Be aware that while there is an elevator in the facility you were required to use the steps to enter the building, only when exiting could you use the lowest level next to the parking.
Stayed 1 night in May 2022
Response from Jenni / GreenStar Crew on 25 Jun 2022
Hello! Nice to hear that you enjoyed your stay with us. Thank you for the good review. You are very welcome to stay with us again!

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and great!
The location is great, right next to everything. The rooms are quiet, nice and clean, pretty basic but in accordance with the pricing. A BIG bonus for the communal kitchen and laundry room, even though I did not use them myself due to staying only one night, but this type of extra services are extremely helpful for those staying for longer periods of time. The only negative experience was with the eco-friendly shower, which could have a bit better water pressure, it took me ages to take a shower because of it. Breakfast was plentiful and of good quality. Service was friendly and very helpful.
Stayed 1 night in May 2022
Response from Jenni / GreenStar Crew on 25 Jun 2022
Hello Jenna! We are happy to hear you enjoyed your stay at GreenStar Hotel Jyväskylä! Thank you for a great review. You're welcome to stay with us again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and good vibe
All was good, including the breakfast. Even had free laundry which was appreciated.
Stayed 2 nights in May 2022
Response from Pinja / GreenStar Crew on 15 May 2022
Hello! Thank you for your time to write this review. Great to hear you enjoyed your stay. Have a great summer!

8/10 Good

Nora Cassandra

Stayed 2 nights in Apr 2022
Response from Pinja / GreenStar Crew on 15 May 2022
Hei Nora, Kiitos, kun yövyit luonamme. Arvostamme palautettasi!

8/10 Good

Ville-Pekka

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Pinja / GreenStar Crew on 5 Jan 2022
Hei Ville-Pekka, Kiitos, kun yövyit luonamme. Arvostamme palautettasi! Tervetuloa yöpymään myös uudestaan!

10/10 Excellent

Tiina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from GreenStar Crew on 20 Dec 2021
Kiitos erinomaisesta arvostelustasi ja tervetuloa meille uudelleen majoittumaan!

10/10 Excellent

Christopher, Boynton Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean modern rooms, good location, great value.
Stayed 1 night in Nov 2021
Response from Ari-Pekka / GreenStar Crew on 1 Dec 2021
Thank you for great review!

10/10 Excellent

Margie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very lean and cozy motel in the city center. Can easily walk to shops and restaurants.
Stayed 1 night in Oct 2021
Response from Emmi / GreenStar Crew on 21 Oct 2021
Hello Margie and thank you for the feedback. We are glad that you enjoeyd your stay with us. Hope to see you again.

10/10 Excellent

Samuel

Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jenni / GreenStar Crew on 20 Sept 2021
Hei! Kiitos, kun yövyit luonamme. Arvostamme palautettasi!

6/10 Okay

Irfan

Stayed 1 night in Sep 2021
Response from Jenni / GreenStar Crew on 20 Sept 2021
Hello! Thank you for staying with us. We appreciate your feedback!

8/10 Good

Tuuli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Pinja / GreenStar Crew on 20 Aug 2021
Hei Tuuli, Kiitos, kun yövyit luonamme. Arvostamme palautettasi! Tervetuloa uudelleen!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small bathroom. Very clean place.
Stayed 1 night in Jul 2021
Response from Pinja / GreenStar Crew on 10 Sept 2021
Hi, Thank you for your review! It is nice to hear you enjoyed your stay. Welcome again!

10/10 Excellent

JARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Good location. Friendly staff. Free parking.
Stayed 1 night in Jul 2021
Response from Pinja / GreenStar Crew on 20 Aug 2021
Hi Jari, thank you. It is nice to hear your stay was succesful! Special thanks for mentioning our staff. We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Everything was more than fine! Nice silent rooms, good breakfast, walking distance from the centre. Only the car parking has really small slots.
Stayed 1 night in Jul 2021
Response from Pinja / GreenStar Crew on 20 Aug 2021
Hello, thank you for your kind words! That's amazing to hear you enjoyed your stay. We hope to see you again!

10/10 Excellent

Eeva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
allergy problem
I was coughing all night. I am not sure if the pillow has feathers, or the room was not allergy free. I didn't sleep much.
Stayed 1 night in Jul 2021
Response from GreenStar Crew on 19 Aug 2021
Hello Eeva. Thank you for the great review and we are sorry for the problem with you coughing at night. Have a nice fall and welcome again.

10/10 Excellent

TUOMAS

Stayed 1 night in Jun 2021
Response from Pinja / GreenStar Crew on 2 Jul 2021
Hei Tuomas, kiitos, kun yövyit luonamme. Arvostamme palautettasi. Tervetuloa uudelleen!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Pinja / GreenStar Crew on 19 May 2021
Hei, Kiitos, kun yövyit luonamme. Arvostamme palautettasi! Tervetuloa uudelleen!

8/10 Good

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, awesome premises
Hotel has very nice premises. Room is small for three people but the value for money is definitely great. Breakfast was nice and complete, and the lobby area where you can relax or work is comfortable and spacious. Parking on premise is not expensive (8 eur/day) but we got free parking thanks to hotels.com membership
Stayed 1 night in Jan 2021
Response from Emmi / GreenStar Crew on 6 Feb 2021
Hello Jorge and thank you for your feedback. We're glad to hear that you were pleased with your stay in our hotel. Hope to see you again!

8/10 Good

Stürczer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More to improve
The concept is beautiful build and have more to improve in hotel rooms as well in the check in service and restaurant. I have arrived at 10 pm at the hotel and i receive sms with the instruction how to make easy my check in the hotel on that nicht. the touch screen in the entrance room for the check in insurance on the hotel not just make harder my night but already gave me huge disparity to find another hotel in that night. after 28 minutes fighting with the command and responds on my check in service and try to call customer service and receive support by phone and nothing to rich that time , a man just come out from the hotel and guide me out in my self check in macin that they have put lot of energy to understand . First at all make it easy like Omenahotel have by check in by sms . The air in the room was very dry and bean allergic to carpets in general i did se in the description below what type of carpet they have in the room. The room was very cold for the both night i have sleep. It will be nice to have also an air purifier and humidifier in at list 10 rooms ,and to target to serve for people with severe allergy as I M . Breakfast was ok. but you should focus on standing out with more greens and vegetables and fruits , smoothie. so very disappointed . you have so powerful company in Jyvaskyla that you can work with one this breakfast meniu on your hotel . it will change your perspective of making easy throw the day. The front desk lady was very nice and help me .
Stayed 1 night in Dec 2020
Response from Emmi / GreenStar Crew on 14 Dec 2020
Dear customer, thank you very much for the feedback. We are glad to hear that majority of your stay went well and that you were pleased with our services in overall experience. It is very unfortunate to hear that you faced problems with the self-check in. The self-check in automat is an important part of the GreenStar Hotel concept, because we don't provide 24/7 reception services and therefore, all feedback concerning self-check in is vital to us. When it comes to the room temperatures, we gladly provide radiotors to our customers if needed. Your feedback is extensive and it gives us a lot of important information that we can use to improve our services to provide superior customer satisfaction. Therefore, we want to thank you for giving your time for writing us this feedback. Have a happy holidays and we would be glad to see you again! Greetings.

8/10 Good

Christoph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Pinja / GreenStar Crew on 14 Nov 2020
Hi Christoph, Thank you for choosing us. We hope to see you again!

10/10 Excellent

Olli Petteri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - and coffee!
Location is excellent in the centre of Jyväskylä, 5-10 minute walk to everything the city offers. Rooms are functional, very clean if a bit on the small side - this is not a hotel you come to to spend a lot of time in your room. Every floor has a tiny kitchenette (think of a microwave oven and not much else) with lockable, room-specific fridge lockers which is a nice touch. The reception staff were young, friendly and cheerful and the lobby are had free coffee & tea. Oh and their coffee came from a local micro roastery, was organic and simply fantastic! I may have helped myself to a few more cups than I should've... Parking could be a problem during the work week, but over the weekend they have an arrangement with the office sharing the other wing of the building and offer free use of their park places - another nice touch. All in all a great hotel for a quick overnight stop near everything the city has to offer!
Stayed 1 night in Oct 2020
Response from Emmi / GreenStar Crew on 26 Oct 2020
Hey Olli Petteri! We're glad to hear that you were satisfied with your stay in GreenStar Hotel. Our company emphasises green values and sustainable solutions in our operations. Therefore, we offer, for example, common kitchenettes in every floor and organic breakfast with coffee from a local roastery to our customers to enjoy. We're happy to hear that you got to experience the best green parts while staying with us! Have a great fall and we hope to see you soon!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020
Response from Emilia / GreenStar Crew on 26 Aug 2020
Kiitos, kun yövyit luonamme. Arvostamme palautettasi!

8/10 Good

Kjell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Petra / GreenStar Crew on 28 Jul 2020
Hei, kiitos palautteestasi. Ihana huomata teidän viihtyneen vieraanamme. Lämpimästi tervetuloa uudelleen!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Petra / GreenStar Crew on 19 Mar 2020
Hei! Kiitos huippuarviostasi. On mukava huomata, että olet viihtynyt kaikin puolin vieraanamme. Lämpimästi tervetuloa uudelleen!

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Petra / GreenStar Crew on 16 Mar 2020
Hei! Kiitos huippuarviostasi. On ihana huomata teidän viihtyneen vieraanamme. Lämpimästi tervetuloa uudelleen!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Petra / GreenStar Crew on 17 Jan 2020
Hei, kiitos antamastanne arviosta. Mukava huomata teidän viihtyneen vieraanamme. Lämpimästi tervetuloa uudelleen!

8/10 Good

Annu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Petra / GreenStar Hotel Jyväskylä on 9 Jan 2020
Hei Annu, kiitos mainiosta arviosta. Mukava huomata teidän viihtyneen vieraanamme. Ihanaa alkanutta vuotta ja lämpimästi tervetuloa majoittumaan uudelleen!

4/10 Poor

koichi

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Petra / GreenStar Crew on 28 Dec 2019
Hello! Thank you for your review. We're sorry to hear that you didn't enjoy your stay at our hotel. Could you tell us what went wrong? Hopefully, we will see you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the green aspect of hotel, the closeness to city centre, the bikes that are available for free, the breakfeast was reasonable, What was annoying was the , continual slamming of the doors entering the lift area, especially early mornIngs and late in the evening. That vibrated through the walls Thanks
Stayed 11 nights in Sep 2019
Response from Heidi / GreenStar Crew on 10 Oct 2019
Thank you for your review and kind words. We're sorry to hear that you had troubles with the door. We wish to see you again!

8/10 Good

Sami

Liked: Staff & service, property conditions & facilities
Good budget choice
Budget hotel in good location. Breakfast small but for most of visitors enough.. Small rooms in good condition.
Stayed 1 night in Oct 2019
Response from Heidi / GreenStar Crew on 10 Oct 2019
Thank you for your review and kind words. We wish to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommendable
Good price/quality
Stayed 1 night in Sep 2019
Response from Heidi / GreenStar Crew on 29 Sept 2019
Thank you for your review, we wish to see you again!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, welcoming staff, convenient location.
Stayed 2 nights in Aug 2019
Response from Pinja / GreenStar Crew on 14 Sept 2019
Thank you for visiting us! We appreciate your feedback. Welcome again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, free self-service laundry, yummy breakfast.
Stayed 2 nights in Aug 2019
Response from Pinja / GreenStar Crew on 14 Sept 2019
Thank you for your review! Great to see you enjoyed your time with us. We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel only few blocks away from town center, quiet location and in ground parking (separate fee). Very, very clean hotel, everything in great condition. Rooms a bit small, but I only sleep there, so no issue. Good organic breakfast, coffee all day long. Will definitely recommend to anyone who needs clean place and small sort of minimalist room. Cannot best the price either!
Stayed 2 nights in Aug 2019
Response from Pinja / GreenStar Crew on 27 Aug 2019
Hi, Thank you for your excellent review! It is nice to hear you enjoyed your stay. We are looking forward to seeing you again!

10/10 Excellent

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff in a brand new modern hotel
I stayed two nights for a conference. Staff were friendly and helpful. Continental breakfast was fine. The hotel is a ten minute walk from the train and bus station and the city centre. The hotel and rooms are clean and only a few years old.
Stayed 2 nights in Jul 2019
Response from Pinja / GreenStar Crew on 27 Aug 2019
Hi Antti, Thank you for your nice words to our Crew! We are lucky to be this close to everything our guests would consider meaningful for their stay. It's always important to hear our work pays off, hope to see you again soon!

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Pinja / GreenStar Crew on 27 Aug 2019
Kiitos palautteestasi ja tervetuloa uudelleen!

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiva hotelli lähellä keskustaa
Moderni puhdas hotelli lähellä keskustaa. Aamiainen oli hieman kallis huomioon ottaen että oli aika basic valikoima. Palvelu ykkösluokkaa.
Stayed 2 nights in Jul 2019

10/10 Excellent

Simo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try it!
Really pleasant experience!
Stayed 1 night in Apr 2019
Response from Petra / GreenStar Crew on 6 May 2019
Hello Simo! Thank you for the great review. Hopefully, we can be a part of your future experiences as well.

8/10 Good

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great budget option close to city center for one night stay. Nothing fancy but good value for money.
Stayed 1 night in Feb 2019
Response from Petra / GreenStar Crew on 26 Feb 2019
Hello Pekka, Thank you for your nice review of our hotel. Hopefully we will see you soon again.

6/10 Okay

Pekka

Liked: Cleanliness, staff & service
Heating wasn't working
Room was cold. Heating wasn't working. Other than that it was ok.
Stayed 2 nights in Dec 2018
Response from GreenStar Crew on 22 Dec 2018
Hey Pekka! I'm sorry to hear about heating problems in your room. We are taking actions to solve the problems in our heating. Hopefully, we will see you again soon! Sincerelly, Petra / GreenStar Crew