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Reviews of Holiday Inn Express Hotel & Stes Kansas City Sports Complex, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Stes Kansas City Sports Complex, an IHG Hotel
8551 E Blue Pkwy, Kansas City, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 955 reviews" "
Rating 8 - Good. 315 out of 955 reviews" "
Rating 6 - Okay. 134 out of 955 reviews" "
Rating 4 - Poor. 68 out of 955 reviews" "
Rating 2 - Terrible. 50 out of 955 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kayla

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It felt very unsafe. We left immediately and they would not approve our refund so we lost the cost of a 2 night stay.
Stayed 2 nights in May 2024

10/10 Excellent

Alelei L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was SOOOO comfortable! I want a bed like this at home. Thank you for a comfortable and peaceful stay.
Stayed 1 night in May 2024
Response from Kita on 29 May 2024
Dear Alelei,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

susan

Travelled with group
Liked: Cleanliness, staff & service
The building is starting to deteriorate. The vinyl cover on the desk chair in the room was worn down to the backing. The skirt on the bed was torn and hanging down. The staff was really nice and helpful.
Stayed 2 nights in May 2024
Response from Kita on 29 May 2024
Dear Susan,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

4/10 Poor

Robert, Andover

Disliked: Cleanliness, property conditions & facilities
The initial impression of this property was bad. The outside of the property shows large cracks. Everything is dark and dirty. The walls show gradients of dirty. The door to our room was two-tone. The soap was 2 little 1-inch circles. Was very noisy through the night. Room description says it sleeps 6. I fell through the sofa bed that I couldn’t get blankets for. The room was very dark. The shower curtain was about a foot too short for the bathtub, so there was constantly water on the floor. The advertised price for this room was $206. It’s maybe an $80 facility. I’ve stayed in nicer hotels overseas for less than half my discounted price.
Stayed 1 night in May 2024
Response from Kita on 20 May 2024
Dear Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Kita on 20 May 2024
Dear Melissa,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Wim

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker did not work, microwave did not work, rooms run down a bit. Worst of all my daughter got injured at the pool due to a tile being broken, hotel staff did little to nothing about it, refused to fill out incident report, manager was unavailable. We was told security would come up to talk to us, but never showed up.They wanted us to clean up the blood, refused to go look at the broken tile, did not secure the area so other swimming pool users would avoid getting hurt too. In the end we took our daughter to urgent care to stop the bleeding and clean the wound properly.
Stayed 1 night in May 2024
Response from Kita on 8 May 2024
Dear Wim,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Older but clean and friendly. Easy in and out to Kaufman stadium
Stayed 1 night in May 2024
Response from Kita on 8 May 2024
Dear Pamela,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious comfortable bed slept very well will use again especially if i need a jetted tub very relaxing
Stayed 1 night in May 2024
Response from Kita on 8 May 2024
Dear Sylvia,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kita on 8 May 2024
Dear Alex,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

India

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was very friendly.
Stayed 1 night in Apr 2024
Response from Kita on 23 Apr 2024
Dear India,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trans good service
Stayed 1 night in Apr 2024
Response from Kita on 23 Apr 2024
Dear Javier,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled horribly of smoke when we first walked in. Talked to the front desk and they got us a new room within 20 minutes!
Stayed 1 night in Apr 2024
Response from Kita on 23 Apr 2024
Dear Kristin,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was very personable, helpful, and attentive. We asked for extra bedding and a couple of other needs, and she quickly and cheerfully took care of our needs. The suite was extra spacious, comfortable, and just the right temperature. Breakfast was great! We were a little disappointed the pool was closed, but everything else made up for it.
Stayed 1 night in Apr 2024
Response from Kita on 10 Apr 2024
Dear Joshua,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Charles, sedalia

Stayed 1 night in Mar 2024
Response from Kita on 23 Apr 2024
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay
Stayed 1 night in Mar 2024
Response from Kita on 3 Apr 2024
Dear Todd,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

chemeise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff, clean rooms, great breakfast service!
Stayed 2 nights in Mar 2024
Response from Kita on 18 Mar 2024
Dear Chemeise,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Jan, Rexburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were extremely helpful and kind. We feel the employees all went the extra mile to make our stay enjoyable. We would go back just because of the friendliness of the staff. NICE JOB
Stayed 1 night in Mar 2024
Response from Kita on 18 Mar 2024
Dear Jan,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

RAY, Missouri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and View of pond thru back window
Stayed 1 night in Mar 2024
Response from Kita on 12 Mar 2024
Dear RAY, Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself is fine but hard to get to without planning which way you're going.
Stayed 1 night in Feb 2024
Response from Kita on 7 Mar 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Nick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unsafe, and previously had bed bugs. Cracks in the wall and the smell is bad. We left bc we felt so unsafe and they refused a refund.
Response from Kita on 7 Mar 2024
Dear Nick,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kita on 1 Mar 2024
Dear Ryan,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Alayshia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kita on 28 Feb 2024
Dear Alayshia,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kita on 19 Feb 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Perace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Kita on 19 Feb 2024
Dear Perace,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed to see the Black Diamond parking ! Nice for them but I missed my usual spot !
Stayed 3 nights in Feb 2024
Response from Kita on 13 Feb 2024
Dear Barb,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously change our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Amanda

Stayed 3 nights in Feb 2024
Response from Kita on 8 Feb 2024
Dear Amanda,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Okay

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unpleasant odor
The hotel wasn't bad however, the 2nd floor where we stayed on wreaked of what we believe to be marijuanna and it just left a bad impression on us.
Stayed 1 night in Jan 2024
Response from Kita on 5 Feb 2024
Dear Ben,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Dieussaint

Stayed 1 night in Jan 2024
Response from Kita on 5 Feb 2024
Dear Dieussaint,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Denise

Stayed 1 night in Jan 2024
Response from Kita on 5 Feb 2024
Dear Denise,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Cameron

Liked: Staff & service
Just ok
Location was great. Room was just ok. Walls are thin and heater was excessively noisy.
Stayed 1 night in Jan 2024
Response from Kita on 5 Feb 2024
Dear Cameron,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024
Response from Kita on 5 Feb 2024
Dear Jonathon,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kita on 5 Feb 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kita on 5 Feb 2024
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very unhappy with this reservation. I paid $375 for one night, and the wallpaper is peeling off, there is no hot water in the shower, dirty washclothes left in my shower, two towels, no shampoo, or soap, etc. Extremely outdated. Not near the stadium. Very disappointed. Also the pool is closed. Not coming here again.
Stayed 1 night in Dec 2023
Response from Kita on 5 Feb 2024
Dear Kelly,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to Arrowhead was a real plus. Definitely could use some updating. Staff at desk and breakfast where great!
Stayed 1 night in Dec 2023
Response from Kita on 5 Feb 2024
Dear Marty,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kita on 5 Feb 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Kathy

Stayed 2 nights in Dec 2023
Response from Kita on 20 Dec 2023
Dear Kathy,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kita on 20 Dec 2023
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice spot
bummed the pool was closed. nice location though
Stayed 1 night in Dec 2023
Response from Kita on 5 Feb 2024
Dear Julie,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

trish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls around the hotel are filthy like they haven't seen paint in 20 years the walls are so thin I could hear my neighbors talking and walking through the hallway, the doors are so thin I heard very un-kid friendly noises. They say they provide things you forgot but they don't have stock. The only thing I liked was the dove shampoo and soap they provide. Would not recommend especially at this price.
Stayed 1 night in Dec 2023
Response from Kita on 5 Feb 2024
Dear trish,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Amanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great visit when we come to Kansas City. Very comfortable bed. Pet deposit is a little steep but other than that very good visit.
Stayed 1 night in Dec 2023
Response from Kita on 7 Dec 2023
Dear Amanda,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kita on 7 Dec 2023
Dear Kenneth,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

EMILY

Liked: Staff & service, property conditions & facilities
Carla was so friendly and accommodating
Stayed 1 night in Nov 2023
Response from Kita on 7 Nov 2023
Dear Emily,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.We always enjoy hearing good feedback as well. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

April

Stayed 1 night in Nov 2023
Response from Kita on 7 Dec 2023
Dear April,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kita on 7 Nov 2023
DearShannon,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Whitney

Stayed 1 night in Oct 2023
Response from Kita on 30 Oct 2023
Dear Whitney,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honesty & reliability
Left my IPad in the room. It was turned in and returned to me by housekeeping staff. I was impressed by the staff’s honesty & responsibility! I wouldn’t hesitate to stay there again!
Stayed 1 night in Oct 2023
Response from Kita on 26 Oct 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Russell

Stayed 2 nights in Oct 2023
Response from Kita on 15 Nov 2023
Dear Russell,Thank you for telling us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is precious to us. We hope that you will allow us to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Debra

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kita on 26 Oct 2023
Dear Debra,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a pretty unsafe part of town and is quite a distance from safer areas. Our room was pretty dirty and stinky.
Stayed 1 night in Oct 2023
Response from Kita on 24 Oct 2023
Dear Christina,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY SPORT COMPLEX AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.