Seasonal outdoor pool

Reviews of Hotel Lotus

3 out of 5
Hotel Lotus
3830 Blue Ridge Cut Off, Kansas City, MO

Reviews

7.4

Good

Rating 10 - Excellent. 766 out of 2128 reviews" "
Rating 8 - Good. 589 out of 2128 reviews" "
Rating 6 - Okay. 319 out of 2128 reviews" "
Rating 4 - Poor. 208 out of 2128 reviews" "
Rating 2 - Terrible. 246 out of 2128 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dannielle, San Antonio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The air conditioner was not working and even though the staff knew that when we checked in, no one stood anything, we weren't offered a discount and it was hit as hell in that room
Stayed 2 nights in May 2024

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 1 night in May 2024

4/10 Poor

Tiffany

Travelled with family
Disliked: Staff & service, amenities
Ok place to stay if you don’t need anything. Internet was very poor, phone didn’t work to reach front desk. No one answered the front desk phone when called from an outside number. Staff acted inconvienced when checking in and out. Room was ok if you just want to sleep.
Stayed 1 night in May 2024

4/10 Poor

Misty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very ran down, not a one vending machine, air conditioner was terrible couldn't even control the temp to the room!
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear guest,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We understand that the lack of a vending machine, a hard bed, and poor air conditioner control affected your comfort. Your comments have been noted, and we will take steps to address these concerns. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A/C broken. Cops called daily. Very dated property.
Stayed 3 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Christopher,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

James

Liked: Cleanliness
Disliked: Property conditions & facilities
We arrived and were told there was no air. We could cancel and no charge incurred. I checked my card and there was a night charge. I called and I was told they would credit my card. I still haven't seen a credit from them!
Stayed 3 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi James,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call the property for further assistance.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Some issues with the refrigerator and the air conditioning. I was told before i checked in and im sure it will be taken care of this week over all stay was excellent!
Stayed 2 nights in May 2024
Response from Sophia CSR on 20 May 2024
Hi Patricia,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Christina

Stayed 1 night in May 2024
Response from Sophia CSR on 21 May 2024
Hi Christina,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location for access to ballpark only issue was AC was not working very very hot in room did not sleep well.
Stayed 2 nights in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,Thank you for your feedback. We're glad you appreciated our convenient location for accessing the ballpark. However, we apologize for the inconvenience caused by the AC not working properly, resulting in a hot room and disrupted sleep. Please know that we take your comfort seriously, and we will address this issue promptly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Karen, SAN ANTONIO

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They did not change my sheets the whole time I was there I requested several times but they didn't change them
Stayed 2 nights in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,We sincerely apologize for the oversight in not changing your sheets during your stay despite your requests. This is unacceptable and does not meet our standards of service. Please rest assured that we will address this issue with our housekeeping team to prevent such occurrences in the future. We appreciate your feedback and hope to have the opportunity to make it right on a future visit.Sincerely, Hotel Manager

6/10 Okay

Mary Jo

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Sophia CSR on 16 May 2024
Hi Mary,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Lora,Thank you for your outstanding rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Keri

Disliked: Cleanliness, amenities, property conditions & facilities
When we got here, they informed us that the hotel was 78° and their air conditioner was out although they did offer us a box fan. Also, Outside the front entrance there was a nice pile of puke.
Stayed 1 night in May 2024
Response from hotel manager on 13 May 2024
Dear Guest,We apologize for the discomfort you experienced during your stay. It is unfortunate that the air conditioning was not functioning properly and that there was an unpleasant incident outside the front entrance. We understand that this must have been disappointing and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will address these issues with the appropriate teams to ensure they are resolved promptly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning was broken and we did not let us know when we checked in. We overheard another customer talking about it the next day and how they were able to get fans from front desk. It was disappointing that they never told us about the broken air conditioning so we suffered through the first night. Driving up, the parking lot was tore up and it looked like a construction zone. Terrible curb appeal. The breakfast was ok and it was clean inside. We would not stay here again, though
Stayed 2 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced with the broken air conditioning during your stay. It's regrettable that you were not informed upon check-in, and we apologize for any discomfort this caused. Additionally, we apologize for the poor curb appeal due to ongoing construction in the parking lot. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Mada

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's always good to come back home and see the stadium but damnit the air conditioner was broken the weekend it stormed but it was still nice and staff was very friendly
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 May 2024
Dear Mada,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our friendly staff and found your stay nice despite the air conditioner issue during the stormy weekend. Your comments are appreciated, and we'll strive to ensure a more comfortable experience for you in the future.Sincerely,Hotel Manager

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Nice check-in
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,Thank you for your positive feedback regarding your check-in experience. We're glad to hear that you were satisfied with this aspect of your stay. If there's anything else we can do to improve your experience further, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 Terrible

Wallace

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Mo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no AC. The service was bad
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We apologize for the inconvenience caused by the lack of air conditioning and the poor service you experienced during your stay. Providing a comfortable and pleasant experience is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Andrew, Montevideo

Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Timothy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only plus is that hotel is close to ball stadiums. Very sketchy location. Dirty. Very unkept outside and in. No heat OR air. Gave a box fan and was told to open window. No screen on floor to ceiling window - a child/animal could fall right out. Cobwebs hanging from ceiling in multiple places in room, floor by window had dead bugs, curtain (both light blocker and sheer) looked to have dried blood on. Was way overpriced and what I would call a flea-bag hotel. Sketchy people around outside and in. Looked like some lived at location. Would not recommend anyone to stay here. If we hadn’t been in town for a game or was traveling with children/pet we would have kept driving!
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,We truly appreciate your feedback and are glad to hear that our hotel's proximity to the ball stadiums was a plus for you. However, we're deeply sorry to learn about your experience during your stay. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's disheartening to hear that we fell short of your expectations. Rest assured, we take your concerns seriously and will address them promptly to ensure that future guests have a more enjoyable stay. Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and in a secluded area
Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you enjoyed the quiet and secluded location of our hotel. Providing a peaceful environment for our guests to relax and unwind is important to us, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another tranquil stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
It is far too hot outside for the ac to be down for at least as long as my significant and I stayed. Furthermore, the conditions onsite were obviously in violation of multiple state codes. The inside of our hotel room, was sticky, moist, and just plainly uninhabitable by anyone of warm blood. To add to this, the window in the room we stayed had no screen, being on the 4th level with no air conditioning we were forced to utilize this open window to have any hope of not sweating through our underwear. This, coupled with the only accommodation being a cheap, 15 dollar fan, left us wanting something more for the nearly 300$ spent for the nights stayed. As a side note, who in the hell requests a 100$ hold to stay at a hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,We're deeply sorry for the unacceptable conditions you experienced during your stay. It's concerning to hear about the lack of air conditioning, the state of your hotel room, and the absence of a window screen. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing a comfortable environment for you. We take your feedback seriously and will address these issues promptly to ensure improvements are made. Regarding the security deposit, we apologize for any inconvenience caused and will review our policies to ensure they align with guest expectations. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

4/10 Poor

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no air conditioning
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.

4/10 Poor

Tracey

Stayed 1 night in Apr 2024
Response from Sophia CSR on 20 May 2024
Hi Tracey,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future

4/10 Poor

Tracey

Business traveller, Travelled with partner
Disliked: Amenities
No air-conditioning
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,We apologize for any inconvenience you experienced with the air-conditioning during your stay. Your comfort is important to us, and we're committed to addressing this issue promptly. Please rest assured that we'll take immediate steps to ensure your next visit is more comfortable.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find, right off the Interstate.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We're pleased to hear that our hotel's location was easy for you to find, right off the Interstate. Providing convenient access for our guests is important to us, and we're glad we met your expectations in this regard. Thank you for your feedback, and we hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a Great Hotel. Super Clean, Friendly, helpful efficient Staff - both front desk and the help staff. Breakfast was super great - ample, hot food with many options. My number 1 choice for the Kansas City MO area.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had such a great experience during your stay. Providing clean accommodations, friendly service, and a delicious breakfast is our priority, and we're thrilled that we exceeded your expectations. Your loyalty and recommendation mean a lot to us, and we look forward to welcoming you back as your number one choice in the Kansas City, MO area. If there's anything else we can do to make your future stays even more enjoyable, please let us know.Sincerely,Hotel Manager

8/10 Good

Gerard

Liked: Cleanliness, property conditions & facilities
It was conveniently close to the ballpark and easy to get to. However I could not
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that our hotel's proximity to the ballpark and ease of access were convenient for your needs. If there's anything specific you were unable to do or if you have any further feedback, please feel free to let us know. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Carolyn, Sioux City

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property has gone downhill. When it was Drury it was nice, not now though. It was cold in our room, told front desk and they said the boilers were shut off for the season! OK?! They offered space heater, but told us only to plug into outside wall outlet or all rooms ending in 8 would blow a fuse! NOT SAFE! Space heater was loud and would get hot, then cold. Got no sleep.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is concerning, and we apologize for any inconvenience caused by the issues with the room temperature and the space heater provided. Rest assured, we take safety seriously, and we will investigate these matters further to ensure that appropriate measures are taken to address them. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed the service provided during your stay. Providing excellent service is our priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

McKayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful lobby area. Nice rooms for the cost.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Dear Guest,Thank you for leaving a 5-star rating! We're delighted to hear you appreciated our beautiful lobby and considered our rooms to be excellent value for money. We strive to provide a comfortable and friendly environment for all of our visitors, and we are glad that you had a pleasant stay with us. We hope to welcome you again for another excellent visit in the future!

10/10 Excellent

Jill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! Beautiful room. The walk to the stadium was perfect!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a great time and enjoyed your beautiful room. It's fantastic that the walk to the stadium was convenient for you. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Darla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Free breakfast was very good.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,Appreciate your 4-star rating! I'm glad to see that you liked our breakfast. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Lissette

Travelled with family
Great!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,Thank you for your review! We're glad you enjoyed your stay. Sincerely,Hotel Manager

10/10 Excellent

allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in really good shape, with a comfortable bed and clean facilities. I only wish I had a longer stay in order to utilize the pool and other amenities.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our property to be in good shape with comfortable amenities. We're sorry you couldn't stay longer to enjoy all the amenities, but we hope to welcome you back soon for a longer stay so you can fully utilize everything we have to offer. Your satisfaction is our priority, and we look forward to your next visit.Sincerely,Hotel Manager

8/10 Good

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the stadium Smell of the room
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,We're glad to hear that our hotel's proximity to the stadium was convenient for you. However, we apologize for any unpleasant smells in your room. Maintaining a fresh and clean environment is a top priority for us, and we will address this issue promptly. Thank you for bringing it to our attention, and we hope to have the chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Romualdo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel is very old
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Guest,Thank you for your feedback. We acknowledge that our hotel is older and understand that it may not meet everyone's preferences. We continually strive to maintain the comfort and cleanliness of our facilities to ensure a pleasant stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Stacey

Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 May 2024
Dear Stacey,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience overall. If there are any specific areas you feel we could improve to earn a higher rating next time, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Manager

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 May 2024
Dear Adriana,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that stood out to you or any areas where we can improve further, please let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We hope to welcome you back again soon for another fantastic stay.Sincerely,Hotel Manager

8/10 Good

Margarita

Convenient
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel convenient for your needs. Ensuring convenience for our guests is important to us, and we're glad we could meet your expectations in this regard. We appreciate your review and hope to welcome you back for another convenient stay in the future.Sincerely,Hotel Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained. This is an old-ish building but has been kept up well by the current owners. I had everything I needed - comfortable bed, pretty good pillows, working bathroom fixtures. The pool area is under construction, but that was not a problem for me.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Many thanks for your 4-star review and for sharing your experience! We are delighted to hear that you considered the facility to be clean and well-maintained. Having comfy mattresses and working bathroom fixtures is our top priority when it comes to providing our guests with a comfortable stay. We regret any difficulty caused by the pool area development and appreciate your understanding. We hope to welcome you again soon for a more pleasurable experience.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience with our team members. Providing friendly and helpful service is a top priority for us, and we're delighted that we could make your stay enjoyable. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Mona, Northampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot to stay near the sports complex. It was an easy and safe walk to the baseball and football stadiums. The breakfast was also very good. Clean and quiet rooms. We'd definitely stay again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Guest,Thank you for sharing your wonderful experience! We're delighted to hear that our hotel's convenient location, delicious breakfast, clean rooms, and peaceful atmosphere contributed to a memorable stay for you. It would be our pleasure to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Manager

6/10 Okay

Snn

Travelled with family
Our air didn’t work so thy gave us a fan but didn’t give us a discount
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the air conditioning during your stay. Providing a comfortable environment for our guests is important to us, and we're sorry we fell short in this instance. We appreciate your understanding and hope the fan provided some relief. Please contact us directly so we can address your concerns further. We value your feedback and hope to have the opportunity to make it right on your next visit.Sincerely,Hotel Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to catch a game. Easy walk to stadiums.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Guest,Thank you for your review! We're thrilled to hear that you found our hotel's location convenient for catching a game, with easy access to the stadiums. We're delighted that our proximity added to your overall experience. We appreciate your feedback and hope to host you again for your next sporting event!Sincerely,Hotel Manager

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for your positive feedback on our breakfast offerings! We're thrilled to hear that you enjoyed it. Providing a great breakfast experience is important to us, and we're delighted that we met your expectations. We hope to serve you again soon during your future visits!Sincerely,Hotel Manager

8/10 Good

King

Liked: Cleanliness, amenities, property conditions & facilities
Missing breakfast and still having breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,We apologize for the confusion regarding breakfast during your stay. It seems there was a miscommunication, and we regret any inconvenience this may have caused. Your feedback is valuable to us, and we will work to ensure clearer communication in the future. We hope to have the opportunity to provide you with a seamless and enjoyable experience during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the "K". Had an issue with AC, staff checked it out and fixed it quickly. Breakfast was hot and fresh. Hotel was fully staffed!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that our hotel's proximity to the "K" was convenient for you. It's great to know that our staff promptly addressed the issue with your AC and ensured it was fixed quickly. We're also glad that you enjoyed our hot and fresh breakfast offerings. Your compliments about our fully staffed hotel are greatly appreciated. We look forward to welcoming you back for another comfortable stay!Sincerely,Hotel Manager

10/10 Excellent

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms is incredible
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 Apr 2024
Dear Guest,We're thrilled to hear that you found our rooms incredible! Thank you for your kind words. It's our goal to provide exceptional accommodations for all our guests, and we're delighted that we could exceed your expectations. We hope to welcome you back for another incredible stay in the future.Sincerely, Hotel Manager