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Reviews of The Fern Surya Resort Kasauli Hills Dharampur

3 out of 5
The Fern Surya Resort Kasauli Hills Dharampur
Mangothi, Kasauli Hills, Dharampur, District –Solan, Kasauli, Himachal Pradesh

Reviews

9.6

Exceptional

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Deepali

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and the property is well maintained. The staff is very nice and very accomodating. My daughter cannot handle spicy food, thank you to the chefs and the service to provide food on special requests! The rooms are well maintained, clean, and have great views! There is also a food court very close by if needed. Overall, a great stay! Thank you! PS: they do not accept international cards at the hotel yet, please make sure you have other means to pay if needed!
Response from The Fern Surya Resort Kasauli Hills Dharampur on 23 Aug 2023
Dear Guest,Namaskar from the beautiful part of Himalayas !!!Thank you so much for choosing The Fern Surya Resort, for your stay and highlighting the pleasant experience you had with us through such an amazing review .Feedback such as yours always motivates the entire team to continue striving for excellence. we are so happy to learn that you loved the resort, food, activities and services. The entire team joins me in thanking you for your kind and generous comments and feedback about the services and facilities experienced by you of the hotel.we look forward to the pleasure of seeing you again in the not too distant future.Warm regards,Pravin KondalGeneral Manager

10/10 Excellent

Hemant

10/10 Excellent

Kritika

good
Stayed 1 night in Jul 2021

10/10 Excellent

Varun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend stay at Fern Surya
Pros: hotel is clean and good. Rooms are spacious. Service is good. Food taste is good. Hotel comes on main road before Kasauli turn so no traffic issue. Cons: not so great view from room
Stayed 1 night in Sep 2020
Response from Gunjan Pandey on 6 Oct 2020
Dear Sir, Thank you for your recent visit to The Fern Surya Resort, we are delighted to hear that you enjoyed the great location loved our Food Services, Cleanliness and sanitization ; same time it is with regret to learn of the that your inconvenience of view from room. We appreciate your loyal feedback and assuring you a comfortable stay to welcome you back to our resort in the future. Yours sincerely Team The Fern Surya Resort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Fine
Stay was fine but at checkout found out that they don’t accept credit cards if they were issued internationally. This was really strange because even local stores accepted Visa cards even if they were issued internationally. They should fix that if they want to cater to all tourists.
Stayed 1 night in May 2019

10/10 Excellent

Manny, Sydney, Australia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I liked the service and the standard of rooms. It has good views and not far from Kasauli.
Stayed 1 night in Apr 2019

8/10 Good

VISHAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good breakfast as well
Stayed 1 night in May 2018
Response from GUNJAN PANDEY on 1 Jul 2018
Dear Vishal, Thank you very much for taking the time to share your experience at The Fern Surya Resort. It is a pleasure to hear that you enjoyed your stay so much! Since it is our goal to constantly distinguish our property with a service with attention to detail we are glad that you enjoyed our service approach. We hope to welcome you back very soon!