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Beautiful hotel. Because there is not easy access with luggage into the hotel, we would have appreciated valet service. Also, it would be nice to have drinking water In the lobby for hotel guest. Water that you did not have to purchase.
I wouldn’t stay anywhere else beautiful building with gorgeous art deco lobby clean new comfortable rooms 2-3 block walk to restaurants/bars and a good restaurant & bar on site.
Nice hotel and great location. The front desk staff could have been a little friendlier and we did run out of hot water and had to take cold showers on one of the days, but all in all it was good.
Absolutely horrible stay at this hotel. We thought it would be a charming stay but it turned into a nightmare. AT the beginning I had booked what was listed as a Studio King Bed thinking this was a bit larger than a normal king. Since I travel with my service dog I like having a bit extra room. My reservation confirmation said Studio King Bed. I actually had booked a reservation directly with the hotel previously and that reservation also said Studio King the same as my current reservation. When I checked in and went to the room it was a tiny king room with a view of the brick wall. I went back to the desk and showed them my reservation that said Studio King and they responded that they didn’t have a studio king even though there was a reservation from them previously that said studio king.
Copied direct from reservation:
ROOM & GUEST DETAILS
Rooms (1)
Studio 1 King Bed
Guests (1)
************
Included With Your Booking:
Free Parking
But it didn’t stop there. Next was the shower door that had a leak and leaked all over the bathroom floor. We did manage to get that fixed. And then there was the constant door slamming all through the night with a strong odor or marijuana followed by the police arriving at approximately 2AM. Up to then, no one in the hotel did anything to curb the noise. The next morning there was no hot water! Cold shower to bye.
Thank you for choosing Stella Hotel and Ballroom for your stay. It was a pleasure having you as our guest, and we hope your experience was truly memorable. We look forward to welcoming you back soon for another delightful stay. Safe travels!
Thank you for choosing Stella Hotel and Ballroom. We hope you enjoyed your stay!
4/10 Poor
Kimi
Travelled with partner
19 Apr 2024
Liked: Cleanliness
Most uncomfortable bed and pillows. Would not stay again because of that.
Kimi
Stayed 2 nights in Apr 2024
Response from Dawn on 30 Apr 2024
Thank you for sharing your feedback with us. We're truly sorry to hear that you found the bed and pillows uncomfortable during your stay. Providing a restful night's sleep is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our team so that we can address any issues with the bedding to ensure a more comfortable experience for our future guests. We understand the importance of a good night's rest and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. If there's anything specific we can do to make amends for your experience, please don't hesitate to reach out to us directly.
We're sincerely sorry to hear about the issue you encountered with the hot water during your stay. Providing a comfortable and hassle-free experience for our guests is our top priority, and we understand the inconvenience this must have caused you. Please accept our sincerest apologies for falling short of your expectations in this regard. We hope that you will give us another opportunity to exceed your expectations on a future visit
The lobby was rather beautiful and the room was cozy.
That is all.
Zachary
Stayed 1 night in Apr 2024
Response from Dawn on 30 Apr 2024
Thank you so much for the positive review, our furniture is one of my favorite things here as well! The big purple couch is the best! Thank you for staying with us and we hope to see you again soon!
Thank you for taking the time to share your feedback! We're thrilled to hear that you found our hotel to be very nice. Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
Extended my stay, beautiful hotel. I don't comment ever, this is a gem.
Stephen
Stayed 1 night in Mar 2024
Response from Dawn on 30 Apr 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be a gem and that you chose to extend your stay. Your kind words mean the world to us, and we're delighted to have had the opportunity to make your visit memorable. We hope to welcome you back for many more wonderful stays in the future!
Thank you for your glowing review! We're thrilled to hear that you found our hotel very clean and beautiful. Providing a pristine and aesthetically pleasing environment for our guests is always a top priority for us. We hope to have the pleasure of welcoming you back for another exceptional experience in the future!
Great location for a one night stay. Clean, great staff and great cafe for breakfast.
Jill
Stayed 1 night in Mar 2024
Response from Dawn on 30 Apr 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your one-night stay at our hotel and found our location convenient. It's wonderful to know that you found our accommodations clean, our staff excellent, and our cafe a great spot for breakfast. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
Thank you for your glowing review! We're thrilled to hear that you found our hotel very clean and beautiful. Providing a pristine and aesthetically pleasing environment for our guests is always a top priority for us. We hope to have the pleasure of welcoming you back for another exceptional experience in the future!
Great location with many bars and restaurantswithinwalkingdistance, beautiful historic building, updated rooms and friendly staff.
james
Stayed 1 night in Mar 2024
Response from Dawn on 30 Apr 2024
We're delighted to hear that you enjoyed your recent stay with us! It's fantastic to know that our location near bars and restaurants added to your experience, and we're pleased that you found our historic building beautiful. Providing updated rooms and friendly service is important to us, and we're glad that you appreciated both. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable visit soon!
We greatly appreciate your kind words! It's wonderful to hear that you enjoyed the decor of our hotel and that our staff made your stay pleasant with their friendliness. Creating a welcoming atmosphere for our guests is important to us, and we're delighted that you experienced just that. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
I really liked the Stella. It is a locally run hotel, with great staff, nice rooms, in a cool old building. It is great for a stay in downtown Kenosha. Blocks away from Museums, lots of restaurants, and the harbor.
Thanks to the team
Chris
Christopher
Stayed 1 night in Mar 2024
Response from Dawn on 30 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. Being a locally run hotel, we take great pride in providing personalized service and creating a memorable experience for our guests. It's fantastic to know that you appreciated our friendly staff, comfortable rooms, and the charm of our historic building. We're glad you found our location convenient for exploring downtown Kenosha and its attractions. We look forward to welcoming you back for another great stay in the future!
We liked the historical feeling of the property and the staff was super friendly. This was our second stay here and both times the shower was awful!! You get in the shower and it goes cold within about two minutes which we have never had happen at any hotel ever!! It was also super loud in the room when the heat would kick on and off the bed was hard and we had a very bad night sleep both nights!! Parking is literally the luck of the draw and when you get there!! Was disappointed that such a fancy historical place ended up being such a let down in many ways!!
Tiffany
Stayed 2 nights in Mar 2024
Response from Dawn on 30 Apr 2024
Thank you for sharing your feedback with us, and we truly appreciate your return visit. We're delighted to hear that you appreciated the historical charm of our property and found our staff friendly. However, we're sincerely sorry to learn about the issues you encountered with the shower temperature, noise from the heating system, and the comfort of the bed. Providing a comfortable and seamless experience for our guests is our top priority, and we regret that we fell short of your expectations in these areas. Your comments regarding the shower temperature and noise will be addressed with our maintenance team immediately to ensure that these issues are rectified for future guests. We understand how important a restful night's sleep is, and we apologize for any inconvenience caused by the discomfort of the bed.Regarding parking, we understand the frustration and are continuously exploring ways to improve the parking experience for our guests. We genuinely value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Please feel free to reach out to our team directly if you have any further concerns or if there is anything we can do to make amends for your recent stay.
Modern. Quiet. Close to great breakfast.
Cement floors were a little cold. And parking arrangements were free sort of inconvenient, especially on a frigid January evening. Overall, very comfortable.
Bryan
Stayed 1 night in Jan 2024
Response from Dawn on 30 Apr 2024
Thank you for sharing your feedback with us! We're pleased to hear that you appreciated the modern and quiet atmosphere of our hotel, as well as its proximity to great breakfast options. We apologize for any inconvenience caused by the cement floors feeling cold, especially during the winter months. Your comments regarding parking arrangements are duly noted, and we'll certainly take them into consideration as we strive to enhance the overall guest experience.We're glad to hear that despite these minor inconveniences, your stay was very comfortable overall. Should you choose to visit us again in the future, we'll do our best to ensure an even more enjoyable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!
The Stella is beautiful. The staff are friendly and helpful. Just a couple blocks from downtown and the beautiful lakefront. The game room in the lower level is amazing!
The ONLY problem was the parking. Which, in the hotel’s defense, they don’t have a place for a parking lot. You can park across the street or a parking garage catty corner from the hotel. Other than that, I highly recommend this place.