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Reviews of Beachside Resort & Residences

4 out of 5
Beachside Resort & Residences
3841 N Roosevelt Blvd, Key West, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chiandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. I don’t say that lightly. It was not busy season so that could have made a difference. Every meal I ate was fresh, hot and delicious. I will definitely be back!! Everyone was extremely polite and helpful.
Stayed 3 nights in May 2024
Response from Reservations on 13 May 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

8/10 Good

Marianne

Travelled with family
Disliked: Staff & service
The restaurant was terrible, breakfast was the worst,i dont mind paying ,just give me some descent food,way over priced,food horrible
Stayed 3 nights in May 2024
Response from Reservations on 13 May 2024
Thank you for your 4 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Arthur Randolph Cook, Carbondale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt sold this property 2 months ago, in March 2024. I'd say that since it's almost 20 years old, it's getting a little long in the tooth & that's why it was unloaded. We had the beachfront room. Huge, almost 1000 sq ft., super nice room. Because it's in the 100 building, Hwy 1 is only about 150-200 feet away so there's a LOT of traffic noise when you open a sliding door. The "beach" is only about 30 feet or so wide and the partitioned area of the water that you can go in is extremely small and doesn't even get knee deep so it's useless to cool off in. But, the pool area is great!!! Ate at the restaurant once. The food and service were both excellent. It doesn't have any outdoor seating and it was FREEZING inside, so bring a jacket. Parking was under the building, so your vehicle is in the shade.
Stayed 5 nights in May 2024
Response from Reservations on 12 May 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Volodymyr

Liked: Staff & service, property conditions & facilities
This resort was really great! The service was amazing and very clean! Loved the pool and had an excellent time! Thank you for this wonderful experience!
Stayed 4 nights in May 2024
Response from Reservations on 11 May 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness
Great people and place
Response from Reservations on 7 May 2024
Thank you for 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Keith A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool.
Stayed 3 nights in Apr 2024
Response from Reservations on 7 May 2024
Thank you for 5 out of 5 review. We will pass this on to our management team.

8/10 Good

Valerie, Sarasota

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Reservations on 6 May 2024
Thank you for your 4 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reservations on 4 May 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

10/10 Excellent

pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well appointed rooms, great staff, great view, great pool, and super laid back !!
Stayed 7 nights in Apr 2024
Response from Reservations on 30 Apr 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Timur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, property was very nice and the shuttle service to down town was very convenient.
Stayed 3 nights in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Jany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Apr 2024
Response from Reservations on 28 Apr 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!
Stayed 5 nights in Apr 2024
Response from Reservations on 28 Apr 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Donatas

The food is excellent! Even by the pool! Really enjoyed!
Stayed 4 nights in Apr 2024
Response from Reservations on 27 Apr 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

10/10 Excellent

Yolanda

Travelled with partner
I had a fantastic time at Beachside Key West!! The staff was amazing!! Angel was wonderful!! Only one staff person was extremely rude and very nasty during our stay!! He was a shuttle driver and I believe his name was Mark!! Short, Fat and bald headed!! Minus my experience with him, my time at Beachside was excellent!!
Stayed 6 nights in Apr 2024
Response from Reservations on 27 Apr 2024
Thank you for your 5 out of 5 rating. We truly appreciate it. We will pass this on to our management team.

10/10 Excellent

clifton edward

Travelled with family
Liked: Amenities
Excellent staff and service enjoyed the pool and restaurant excellent food would highly recommend
Stayed 3 nights in Apr 2024
Response from Reservations on 26 Apr 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

8/10 Good

AMITRAJ

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property with a great ocean view as promised . Our bungalow with the roof top balcony met my expectations to the T. On the flip side, customer service was …..well they can definitely improve. There is reception but any requests are through a text messaging system which sounds convenient but did not work for my stay. I had to make simple requests multiple times and wait overnight to get a reply. Moreover as well furnished as the bungalow was there was not even complementary water available or provided to us, while the housekeeping carts had bottles of water on them …. I definitely would not come back here but try to get more value and customer service for my money spent …
Stayed 3 nights in Apr 2024
Response from Reservations on 23 Apr 2024
Thank you for your 4 out of 5 rating. We will pass this on to our management team.

10/10 Excellent

josue

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that the hot tub wasn’t working..
Stayed 2 nights in Apr 2024
Response from Reservations on 22 Apr 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

8/10 Good

Mike Albert, colorado springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reservations on 23 Apr 2024
Thank you for your 4 out of 5 rating. We will pass this on to our management team.

10/10 Excellent

Carrie

Stayed 3 nights in Apr 2024
Response from Reservations on 12 May 2024
Thank you for your 5 out of 5 review. We will pass this on to our Management team.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were great!! The shuttle service downtown was very convenient and the drivers were fun!
Stayed 8 nights in Apr 2024
Response from Reservations on 21 Apr 2024
Thank you for your 5 out of 5 review. We will pass this on to our management team.

10/10 Excellent

Mihail

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Reservations on 20 Apr 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the views from the beach area
Stayed 1 night in Apr 2024
Response from Reservations on 22 Apr 2024
Thank you for your 5 out of 5 rating. We will pass this on to our management team.

8/10 Good

Sydnie Bryce

Stayed 5 nights in Apr 2024
Response from Reservations on 7 May 2024
Thank you for 4 out of 5 review. We will pass this on to our management team.

2/10 Terrible

mike

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Reservations on 17 Apr 2024
Thank you for your 1 out of 5 rating. Sorry if we fell short of your expectations. We willPass this on to our management team.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in was billed a second time even though reservation was prepaid. Let the property know ahead of time was celebarating my wife and I 2nd wedding anniversary-Nothing was done and we weren't even congratulated or offered anything. Phone did not work in room and maintenance had to come fix it. Tv also stopped working two different times but for a 2 night stay did not ask engineering to come again as we were checking out the next day. Only good part was the Brightwild Excursion that left from the property to sand bar.
Stayed 2 nights in Apr 2024
Response from Reservations on 11 Apr 2024
Thank you for your 1 out of 5 review. We are truly sorry we fell short of your expectations. We will pass this on to our Management team.

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property- amazing ocean views! Great accommodations. Very friendly, helpful staff!
Stayed 2 nights in Mar 2024
Response from Reservations on 6 Apr 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Neeraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lucked this property after staying at the Fairfield Key West for one night and the room was camped. Beachside Resort upgraded us and our ocean view condo unit was amazing. I would definitely stay here again and recommend it to others!
Stayed 2 nights in Mar 2024
Response from Reservations on 31 Mar 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

4/10 Poor

Mon

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Reservations on 30 Mar 2024
Thank you for your 2 out of 5 review. We will pass this on to our Management team.

10/10 Excellent

Kelly, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Staff Was Fantastic
Stayed 5 nights in Mar 2024
Response from Reservations on 28 Mar 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, amenities
Never cleaned the room or made bed.
Stayed 2 nights in Mar 2024
Response from Reservations on 28 Mar 2024
Thank you for the 3 out of 5 rating. We will pass this information on to our Management team.

6/10 Okay

Kaitlynn

Stayed 5 nights in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for your 3 out of 5 rating. We will pass this on to our management team.

4/10 Poor

William Joseph

Travelled with partner
Disliked: Cleanliness
This property changed from a Marriott too another management company on the day we arrived. We received an email maybe the day before. The email stated that everything would remain the same, which wasn’t true. They had removed the lobby coffee and breakfast, the airport shuttle and the water taxi. They only would come to clean the room on request, which wasn’t told to us at check in. We did like the pool area, beach, and the shuttle to Old town. The restaurants were good and shuttle staff great!
Stayed 7 nights in Mar 2024
Response from Reservations on 12 Mar 2024
Thank you for your 2 out of 5 rating. We will pass this on to our Management team.

8/10 Good

Amy

Stayed 4 nights in Mar 2024
Response from Reservations on 2 Apr 2024
Thank you for your 4 out of 5 rating. We will pass this on to our management team.

8/10 Good

Russell

Stayed 3 nights in Feb 2024
Response from Reservations on 5 Mar 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the helpfulness of the staff
Stayed 4 nights in Feb 2024
Response from Reservations on 29 Feb 2024
Thank you for the 4 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Charles

Liked: Property conditions & facilities
Excellent place!
Stayed 2 nights in Feb 2024
Response from Reservations on 23 Feb 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

6/10 Okay

joseph

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is being turned into time shares in two weeks,laying off most of the staff. So for the most part the employees were not happy and sometimes rude.
Stayed 6 nights in Feb 2024
Response from Reservations on 23 Feb 2024
Thank you for the 3 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome except for the pillows, they were very uncomfortable! We also wish they had a continental breakfast.
Stayed 5 nights in Feb 2024
Response from Reservations on 16 Feb 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pass for room did not work. Staff tried it and couldn't get it to work. Told to go back to Lobby. A looong Walk. Desk clerk gave the impression we didn't know how to unlock door. No apology for inconvenience.
Stayed 1 night in Feb 2024
Response from Reservations on 13 Feb 2024
Truly sorry for your experience with our door lock. We thank you for your 4 out of 5 rating. We will pass this on to our Management team.

4/10 Poor

Perry

Travelled with group
A/C hardly worked and food in restaurant was very okay, service people were nice
Stayed 5 nights in Jan 2024
Response from Reservations on 4 Feb 2024
Thank you for the 4 out of 10 rating. We will pass this information on to our Management team.

10/10 Excellent

Nick J

Stayed 6 nights in Jan 2024
Response from Reservations on 28 Mar 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

6/10 Okay

seana

Disliked: Amenities
.
Stayed 4 nights in Dec 2023
Response from Reservations on 1 Feb 2024
Thank you for your 3 out of 5 review. We will pass this on to our management team.

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities
Great drinks by pool
Response from Reservations on 28 Jan 2024
Thank you for the 4 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Carl Scott

Liked: Cleanliness, staff & service
Hotel was fun. Great staff could use some renovation but all together good time. I will be back
Stayed 4 nights in Jan 2024
Response from Reservations on 28 Jan 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Shannan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean!
Stayed 5 nights in Jan 2024
Response from Reservations on 26 Jan 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.

2/10 Terrible

Edilei

Stayed 1 night in Jan 2024
Response from Reservations on 12 Feb 2024
Thank you for the 1 out of 5 rating. We will pass this information on to our Management team.

6/10 Okay

john

Stayed 8 nights in Jan 2024
Response from Reservations on 12 Feb 2024
Thank you for the 3 out of 5 rating. We will pass this information on to our Management team.

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we really enjoyed our stay. We were very surprised when our request for late checkout was denied. We requested two hours and were only allowed one hour. Housekeeping was definitely on the persistent side.
Stayed 6 nights in Jan 2024
Response from Reservations on 18 Jan 2024
Thank you for the 4 out of 5 rating. We will pass this information on to our Management team.

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Could have done without the bobcats running at 7am to fix the beach.
Stayed 4 nights in Jan 2024
Response from Reservations on 11 Jan 2024
Thank you for the 5 out of 5 rating. We will pass this information on to our Management team.