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Reviews of Impiana KLCC Hotel

4.5 out of 5
Impiana KLCC Hotel
13 Jalan Pinang, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 1002 reviews" "
Rating 8 - Good. 362 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Chak Boon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are old and there is no hot water and phone is malfunction
Stayed 1 night in May 2024
Response from IKLCC on 8 May 2024
Dear Chak Boon,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We greatly value your input as it helps us improve our services for future guests.We apologize for any inconvenience caused by the condition of our older rooms. Rest assured; we are continuously working to enhance all aspects of our property to provide the best possible experience for our guests. Your comments have been shared with our management team and we will be taking proactive measures to address any areas in need of improvement.We understand how essential hot water and functional communication are to our guests' comfort, and we are truly sorry that we fell short in meeting your expectations in these areas. Rest assured, we take your feedback seriously, and we are already taking immediate steps to address the issues with our hot water system and phone functionality to prevent such occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we did not meet these standards during your visit. We appreciate your patience and understanding as we work diligently to rectify these issues.Kind regards.The Management

10/10 Excellent

Gao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were most friendly and offered advice on where to go. The hotel has its own convenience store inside and the outdoor pool was clean and well maintained. There was a short cut from the main entrance to the Pavilion mall over the bridge and an easy 5min walking distance to the towers. Overall very happy with the facility and location.
Stayed 5 nights in May 2024
Response from IKLCC on 7 May 2024
Dear Gao,Greetings from Impiana KLCC Hotel!Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you had such a fantastic experience during your time here. Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations.We're delighted that you enjoyed your your stay and we'll be sure to pass along your compliments to our team. Your feedback means a lot to us and serves as a great source of motivation to continue providing excellent service.We hope to have the pleasure of welcoming you back again soon for another memorable stay. Kind regards.The Management.

8/10 Good

Niamh, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!
Stayed 2 nights in Mar 2024
Response from IKLCC on 25 Apr 2024
Dear Niamh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Rasheed

Stayed 3 nights in Apr 2024
Response from IKLCC on 17 May 2024
Dear Rasheed,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Sunari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great shopping area..lovely time
Stayed 3 nights in Mar 2024
Response from IKLCC on 25 Apr 2024
Dear Sunari,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Gamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impiana hotel KLCC is located very short distance walking to KLCC and Pavilion thru the hotel to the air-condition walk bridge. The hotel is safe and staff is very friendly and helpful and the room is big and comfortable.
Stayed 4 nights in Apr 2024
Response from IKLCC on 25 Apr 2024
Dear Gamal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Good

Edmond

Liked: Staff & service, property conditions & facilities
Property is little bit old When having shower water coming out and the whole bath room floor full of water. Buffet breakfast excellent.Location ! Location! Location!
Stayed 4 nights in Apr 2024
Response from IKLCC on 25 Apr 2024
Dear Edmond,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Our Engineering team has been notified on the water stagnant in shower cubicle.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Good

Nisha

Liked: Staff & service
We were given a room on the 7th floor which had a very stuffy smell. Lots of dust. Called the helpline and staff came to spray freshener which made my husband's cough worse. We went down to the lobby and complained. The manager was extremely helpful and apologised for the awful experience we had. He immediately changed our our room to the 20th floor. It was so much nicer and cleaner. Impressive view of the Petronas towers. Love the walk from the hotel to KLCC and Bukit bintang.
Stayed 2 nights in Apr 2024
Response from IKLCC on 8 May 2024
Dear Nisha,Greetings from Impiana KLCC Hotel!Firstly, thank you for writing to us. Your kind comments on the room condition, i.e. stuffy smell as mentioned have been well briefed and communicated among the respective departments. Rest assured that we take your dissatisfaction very seriously. I apologize for the shortfall in service or distress you may have suffered due to these shortcomings. Glad that our manager managed to change your room immediately.We hope that you would give us an opportunity to make amends and let us welcome you back. Kind regards.The Management

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel.Room is clean,spacious with good views.Staff were exceptional,from the front desk,the front door,security,transport booth and cleaners.Location is very convenient and walkable to the convention centre,the Petronas towers,park mall etc.I definitely recommend Impiana and will surely stay here again.
Stayed 1 night in Apr 2024
Response from IKLCC on 19 Apr 2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is great,clean,spacious with good views.Staff are excellent with top notch service.Location is very convenient.Love this hotel and will recommend and will definitely stay here again and again and again.
Stayed 1 night in Apr 2024
Response from IKLCC on 19 Apr 2024
Dear Naomi,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my recent stay at Impiana Hotel KLCC. Abeautiful hotel, my room was modern, luxurious, quiet with comfortable bed. Breakfast in the mornings was fantastic, great range of foods and tastes. The staff were so polite and friendly and very helpful. Location wise, it is close to eveything, the Petronas towers are 5 min walk away, restaurants and bars are within walking distance. I would happily recommend staying at Impiana hotel KLCC.
Stayed 2 nights in Apr 2024
Response from IKLCC on 19 Apr 2024
Dear Chris,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Pradeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast spread. Very good view from room of the Kuala Lumpur central area.
Stayed 1 night in Apr 2024
Response from IKLCC on 16 Apr 2024
Dear Pradeep,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Glad that you had enjoyed the sumptuous breakfast spread. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

4/10 Poor

Claire

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So this is an honest review of why we have rated this so low...negatives: 1. Took 30 mins to check in 2. Used condom wrapper in clear sight on floor near the bed in a room that had apparently been cleaned 3. Half a pill/tablet in clear sight on the floor of the bathroom entrance 4. Pool, although big and refreshing, the water is very dirty and the bottom of the pool is littered with rubbish 5. There is a bakery in the foyer...on asking about some of the cakes, the man working there told me he didn't know anything about anything! 6. There is a handy convenience store in the foyer, the man working in this one grabbed the money out of my husband's hand when he was paying 7. You can wait a lifetime for a lift to arrive at your floor! 8. The safe is the room didn't work. 9. Cleaning was sadly sporadic in the room... however, when cleaned it was to a high standard Positives: 1. We had a club room. The club floor access is great and the breakfast was very good. 2. Big rooms, with comfortable beds and high powered shower. We have previously lived in KL and travelled extensively...sadly, we would neither recommend nor return to this hotel. It has the markings of a nice hotel to stay but their service is just way below par.
Stayed 3 nights in Apr 2024
Response from IKLCC on 29 Apr 2024
Dear Ms. Claire,Thank you for your review. We appreciate customers who let us know when things aren’t right.Our goal is to provide an exemplary level of customer service and based on the event you described; we did not meet this goal. We truly appreciate your constructive feedback as it will guide us to the betterment of our services and facilities. Rest assured we have taken serious efforts in reviewing the issues highlighted with the relevant departments.We apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again at Impiana KLCC Hotel.Kind regards.The Management

10/10 Excellent

Wen Jin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, like the link bridge that connect the hotel directly to KLCC convention Centre, Twin Tower, Park etc. Both the room and swimming pool had nice view of the KLCC Twin Tower.
Stayed 1 night in Apr 2024
Response from IKLCC on 12 Apr 2024
Dear Wen Jin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

8/10 Good

Cindy Wai Sau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible to link bridge connected to shopping malls and monorail stations
Stayed 2 nights in Apr 2024
Response from IKLCC on 8 Apr 2024
Dear Cindy,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. Indeed, Impiana KLCC Hotel is located within walking distance to the city center and public transportations such as the MRT Monorail and LRT Station. We look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from IKLCC on 2 Apr 2024
Dear Kenan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Anneke Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Impiana. I reserved the club lounge premier room and was upgraded to a suite. I highly recommend paying the extra for a club lounge. The lounge is excellent. We ended up just hanging around the hotel much more than we had planned to.The pool has a great view and is only sunny from around 11:30 to 3:30. I enjoyed sitting by the pool when it wasn't sunny. The staff were all very friendly and helpful. The best part of an overall wonderful experience though is the location. No hotel has a better location. Thank you for a great relaxing stay. I will be back.
Stayed 6 nights in Mar 2024
Response from IKLCC on 2 Apr 2024
Dear Anneke Lynne,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

6/10 Okay

Suay Wee

Travelled with family
Liked: Cleanliness, staff & service, amenities
What rather affected by power shut down. On 28/3 and only being notified the day before. Got stucked at the L13 lift lobby - warm and hot. Quite thankful to get the fireman lift after almost 45mins waiting. Staff are all very polite.
Stayed 2 nights in Mar 2024
Response from IKLCC on 29 Mar 2024
Dear Suay Wee,Greetings from Impiana KLCC Hotel!We would like to thank you for your feedback. We are pleased to hear that your stay with us was an excellent one and that our standards are on par with your expectations. The interruption of power supply to the entire hotel was mainly for corrective work and renewal of equipment. As such, we apologize for the temporary power outage.We appreciate your understanding and look forward to welcoming you again to Impiana KLCC Hotel. Kind regards.The Management

6/10 Okay

Courtney

Travelled with partner
Slightly run down and in need of upgrades throughout.
Stayed 2 nights in Mar 2024
Response from IKLCC on 29 Mar 2024
Dear Courtney,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. We will be implementing upgrades to the property soon thus able to offer a very well-maintained and comfortable atmosphere.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from IKLCC on 25 Mar 2024
Dear Naresh,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

4/10 Poor

Lumin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I go inside the hotel, the hotel inside don’t have the bath towel the refrigerator it’s a broke The air conditioning is not working very well.
Stayed 2 nights in Feb 2024
Response from IKLCC on 4 Mar 2024
Dear Lumin,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. For your information, your feedback on the unavailability of bath towel upon arrival has been addressed to our Assistant Executive Housekeeper to ensure rooms are thoroughly checked before released. As for the refrigerator and air condition, our Chief Engineer has been notified for immediate rectification.Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Good

Elke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Spa services are fantastic. Pool area is more basic. Rooms are comfortable with nice views..
Stayed 2 nights in Feb 2024
Response from IKLCC on 26 Feb 2024
Dear Elke,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Rajandeeran

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great!
Stayed 3 nights in Feb 2024
Response from IKLCC on 21 Feb 2024
Dear Rajandeeran,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in KL city and a nice reception area and pool. Rooms starting to look a little tired though and our bath didn't fill easy and leaked onto floor whilst being emptied
Stayed 2 nights in Feb 2024
Response from IKLCC on 21 Feb 2024
Dear Michael,Greetings from Impiana KLCC Hotel!Thank you for your review during your stay with us.We are happy to learn that you enjoyed your stay and would like to apologize for the problem you experienced with our drainage in the bathroom. Please be assured that our Chief Engineer has been informed to rectify the problem. Once again, heartfelt appreciation of your feedback and looking forward to extending the Impiana hospitality on your next visit.Kind regards.The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from IKLCC on 19 Feb 2024
Dear Anonymous,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

10/10 Excellent

Sadaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from IKLCC on 19 Feb 2024
Dear Sadaan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, we thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards.The Management

8/10 Good

Jason

Liked: Cleanliness, staff & service
Quiet, excellent breakfast buffet. Generally friendly and efficient staff. Negatives: unreliable WiFi, a child’s face print on my window, glass shower door could not be closed completely, and the shower fixtures were a little wobbly, hand shower hose leaking. Overall a very pleasant stay in a super convenient location. Could use a little love but I would stay again.
Stayed 3 nights in Feb 2024
Response from IKLCC on 16 Feb 2024
Dear Jason,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your comment on the shower door and fixtures have been addressed to our Chief Engineer for rectifications.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Son

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family during the Lunar New Year. The Hotel gave us a wonderful Experience. The Location of the hotel is the best in KUL. I can walk to most of the major attractions in KLCC. However, The Staff and service were the best thing I experienced during my stay. I wish I could give them more than 5 stars.
Stayed 4 nights in Feb 2024
Response from IKLCC on 26 Feb 2024
Dear Son,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Indeed, the hotel is centrally located within walking distance to malls and public transportation.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

Mary Charmaigne

Stayed 3 nights in Feb 2024
Response from IKLCC on 16 Feb 2024
Dear Mary Charmaigne,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. We booked a club room and did not realise the numerous benefits it came with- FREE afternoon tea. FREE evening cocktails and canapés, which actually turned out to be dinner!
Stayed 2 nights in Feb 2024
Response from IKLCC on 16 Feb 2024
Dear Stephen,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

6/10 Okay

Thiro Selvan, Singapore

Liked: Cleanliness, staff & service
A very tired looking hotel. I think the rooms need an enhancement. The service standards of the front of house team is still splendid. I used to enjoy staying here but I think it's time for the hotel to go thru some enhancements. The rooms are looking old. The restaurants still maintain their tastes. It's a very convenient hotel to be at as it's near all the major malls. A very safe place to stay as well.
Stayed 3 nights in Feb 2024
Response from IKLCC on 16 Feb 2024
Dear Thiro Selvan,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Your valued comments are extremely important in enabling us to continually monitor and fine-tune the services and facilities we offer.Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards.The Management

10/10 Excellent

wayne

Stayed 2 nights in Feb 2024
Response from IKLCC on 21 Mar 2024
Dear Wayne, Greetings from Impiana KLCC Hotel! Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards. The Management

8/10 Good

David

Stayed 5 nights in Jan 2024
Response from IKLCC on 21 Mar 2024
Dear David, Greetings from Impiana KLCC Hotel! Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards. The Management

10/10 Excellent

Mahendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Mr. Zahidan who checked us in was especially helpful during our entire stay.
Stayed 5 nights in Jan 2024
Response from IKLCC on 24 Jan 2024
Dear Mahendra,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered especially Zahidan and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards,The Management

8/10 Good

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A thoroughly enjoyable stay. Staff and service were excellent. The bar by the lobby was closed for private functions on several night but the beautiful bar on the 15th floor was a much better option anyway. Breakfast was excellent and secured a late checkout time of 18:00 for 200 Malaysian Ringgit. WI-FI in the property dropped out multiple times but this really is a first work problem.
Stayed 5 nights in Jan 2024
Response from IKLCC on 22 Jan 2024
Dear Garry,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon.Kind regards.The Management

10/10 Excellent

George A

Stayed 3 nights in Jan 2024
Response from IKLCC on 23 Jan 2024
Dear George A,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards.The Management

10/10 Excellent

CHARLES RAY, Pompano Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent Hotel in the Heart of Downtown Kuala Lumpur. A quick walk to shopping, the Petronas Towers, ect. Can't say enough about it. Bed, super comfortable. Great Pool with sweeping views of downtown. Overall, One of the nicest hotels I have stayed at in South East Asia, BY FAR!
Stayed 2 nights in Jan 2024
Response from IKLCC on 22 Jan 2024
Dear Charles Ray,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon.Kind regards.The Management

8/10 Good

Elton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impiana was very close to attractions for my requirements. Breakfast was excellent, staff were very helpful.
Stayed 3 nights in Jan 2024
Response from IKLCC on 22 Jan 2024
Dear Elton,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon.Kind regards.The Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as before
I was attending a conference at convention centre. the location of the hotel is perfect and has an over pass bridge to the convention centre and tunnels to KLCC. The hotel is clean and the facilities are very good. I stayed in the same hotel back in 2016 and gave it 5 star. This time it was not as good esp two things. The breakfast was not as good. It was too conservative, not enough choice of cheese and continental stuff. Even not much authentic Asian. The second issue was that one night we wanted to buy beer from the mini-shop of the hotel and the shopkeeper did not want to sell it to us telling that it is a Muslim country and you should not drink. This is super strange in a hotel that has a bar and with international guests.
Stayed 4 nights in Dec 2023
Response from IKLCC on 22 Jan 2024
Dear Anonymous,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards.The Management

8/10 Good

dean

Liked: Staff & service, room comfort
City break for a week
A nice looking lobby and welcoming face at the desk, room was little dated and could of been cleaner, small shop and coffee shop on lobby level , used the pool which was good, ordered a pizza pool side but wasn’t so nice !
Ilia a KLCC
Stayed 6 nights in Dec 2023
Response from IKLCC on 22 Jan 2024
Dear dean,Greetings from Impiana KLCC Hotel!Thank you for taking the time to complete our Guest Questionnaire during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon.Kind regards.The Management

10/10 Excellent

Hajrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
My stay was really amazing. We had a nice room and the location of the hotel is very convenient.
Stayed 2 nights in Dec 2023
Response from IKLCC on 22 Jan 2024
Dear Hajrah,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon.Kind regards.The Management

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
Nice hotel, staff nice, good location. The room was starting to look “weary”, the bathroom was okay, but was lacking in maintenance, the shower head was loose and faulty, also lapses in service, no toilet papers, towels not being left in room. Good location, food was good, a good base to explore KL.
Stayed 5 nights in Dec 2023
Response from IKLCC on 22 Jan 2024
Dear John,Greetings from Impiana KLCC Hotel!Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsThe Management

10/10 Excellent

A Mohamed Rafeek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from IKLCC on 3 Jan 2024
Dear A Mohamed Rafeek,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. Best regards.The Management

10/10 Excellent

Felecia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 6 nights in Dec 2023
Response from IKLCC on 3 Jan 2024
Dear Felecia,Greetings from Impiana KLCC Hotel!Thank you for ypur review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. In the meantime, should you need any further assistance or information, please do not hesitate to contact me personally. Best regards.The Management

8/10 Good

YUHAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from IKLCC on 3 Jan 2024
Dear Yuhao,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

8/10 Good

Marko

Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from IKLCC on 3 Jan 2024
Dear Marko,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

8/10 Good

Allen

Liked: Cleanliness, staff & service, room comfort
Great Location and Helpful Staff
I have two positive things to say about our two-day stay at this hotel: the location is great and the staff was very helpful attentive, if you could find them. It was apparent to me that the hotel had a staff shortage so we experienced long delays in people greeting us and to seat us at the hotel cafe, getting the room made up (no one came at all) while we were out for most of the day, and having housekeeping deliver hand towels to the room. We were assigned a rarely used accessible room which was quite spacious and the bathroom perfect for a disabled person but it lacked counter space for toiletries and places to hang towels. My wife and I enjoyed the dinner buffet at the cafe which served Malaysian food but especially since senior citizens could receive a 50% discount off the regular price. It was such a good deal that we ate dinner there twice because of delicious food and the beautiful ambience. The direct connection from the hotel to the pedestrian bridge that brought you to KLCC Park, Suria Mall, the Petronas Towers and the Pavillon Mall was a great plus.
Stayed 2 nights in Dec 2023
Response from IKLCC on 3 Jan 2024
Dear Allen,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

10/10 Excellent

Nidal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers a delightful stay with its excellent location, comfortable accommodations, and good amenities. While there is room for improvement in areas like Wi-Fi reliability and front desk service, these issues were minor in the context of an otherwise enjoyable stay. I would recommend this hotel to others and wouldn't hesitate to return in the future.
Stayed 5 nights in Dec 2023
Response from IKLCC on 3 Jan 2024
Dear Nidal,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

10/10 Excellent

Faridah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's accessible to either pavillion or klcc, by taking the pedestrian bridge. Even though it was raining, we managed to go both places without getting wet. We were upgraded to a bigger room, which is very spacious, just for me and hubby. This is our second time staying here.
Stayed 2 nights in Nov 2023
Response from IKLCC on 3 Jan 2024
Dear Faridah,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon.Kind regards,The Management

8/10 Good

Mohamad Dawood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Klcc and Pavilion Car park very tight
Stayed 3 nights in Nov 2023
Response from IKLCC on 3 Jan 2024
Dear Mohamad Dawood,Greetings from Impiana KLCC Hotel!Thank you for your review during your recent stay with us and we are glad that you have enjoyed your stay at our hotel. I am pleased to take note of your positive comments on the services offered and I have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back soon. Best regards.The Management