Exterior

Reviews of Holiday Inn Express & Suites Lacey – Olympia, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1002 reviews" "
Rating 8 - Good. 208 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 2 nights in May 2024

10/10 Excellent

Eugene, Bellevue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is large and clean.
Stayed 1 night in May 2024
Response from Ali on 14 May 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites.. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Tanya

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was not clean. In closer inspection the room was set up to look clean. There was a pillow cover that in the morning when we turned it around had what looked like dried blood smeared on the back of one pillow. There was food in the refrigerator from a prior guest and the water was slow in draining in both the sink and shower area.
Stayed 1 night in May 2024
Response from Ali on 14 May 2024
Thank you for taking the time to provide valuable feedback about our service. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. I'll be sure to share your feedback with the rest of the team so we can improve ourselves daily. Please contact us at the hotel to discuss your experience further.

10/10 Excellent

Korianne

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location but not much parking.
Stayed 1 night in May 2024
Response from Ali on 13 May 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our parking lot wasn’t exactly to your liking. We are striving to improve our limited space to accomodate our guests so we hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Don N Kirkwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to Olympia and Olympic Penninsula
Stayed 2 nights in May 2024
Response from Ali on 11 May 2024
Thank you for choosing us for our location. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Holiday Inn Express & Suites in the near future.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it close to a trail and a short walk to town. Near freeway, so use ear plugs if sensitive to sound. Good breakfast buffet. Decaf coffee was good.
Stayed 1 night in Apr 2024
Response from Ali on 11 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was great, with a variety of choices. The staff in the breakfast area was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Ali on 1 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We strongly believe that fresh, high-quality ingredients make all thedifference, and we agree that you can’t go wrong with our complimentary hot breakfast. We hope you’ll visit us again soon.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ali on 4 May 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We hope you’ll visit us again soon.

8/10 Good

Jeffery, Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows need more insulation as the traffic outside seems like the windows are open. Traffic did die down, so I did get a good night's sleep.
Stayed 1 night in Apr 2024
Response from Ali on 27 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We regret that your experience did not meet your expectations and have shared your feedback with our upper management. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great people
Stayed 3 nights in Apr 2024
Response from Ali on 25 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Aravind Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ali on 20 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Sam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet (we were in rooms facing away from highway). Bed was firm and pillows provided included soft and firm types. Room AC worked well and was quiet. Breakfast variety was excellent and staff were courteous. Cookies in the lobby mid day were a nice touch. Definitely recommend and would return. Good value.
Stayed 1 night in Apr 2024
Response from Ali on 20 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We are so pleased tohear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Dennis

Liked: Amenities
Disliked: Staff & service
Staff should be able to communicate with guests. I had do not disturb sign on door and maid knocked anyway. She did not speak English and I could not communicate my need for more soap to her.
Stayed 2 nights in Apr 2024
Response from Ali on 16 Apr 2024
We very much appreciate your comments regarding your stay at the Holiday Inn Express Suites. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our housekeepers knocked on your door and not adhere to the DO NOT DISTURB sign placed on your door. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Amie

Stayed 3 nights in Apr 2024
Response from Ali on 13 May 2024
We’re very sorry to hear about your recent experience with us with your recent feedback. This does notreflect the standard of service that our customers deserve. Please contact me at our hotel sowe can discuss your recent stay with us.

10/10 Excellent

Oleg

Stayed 1 night in Apr 2024
Response from Ali on 4 May 2024
Thank you for taking a moment to share your review at Holiday Inn Express & Suites. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent breakfast
Stayed 1 night in Apr 2024
Response from Ali on 13 Apr 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all thedifference, and we agree that you can’t go wrong with our breakfast. I'll be sure to let my breakfast team know so we can improve our service daily.We look forward to seeing you again in the near future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were amazingly comfortable!! Front desk staff are so very friendly and helpful!! My only complaint is that I wish the doors had a soft close as every time a door would shut around me, it slams, hence creating a lot of noise, which sucks when you're trying to sleep. Overall though, I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Ali on 6 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express & Suites is committed to providing high-quality customer service to all of our guests. I'll be sure to share your feedback with our maintenance department so we can better service you next time. We hope to see you again in the near future.

10/10 Excellent

Quijuan

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Mar 2024
Response from Ali on 7 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We take pride inproviding a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Aishah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ali on 6 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We hope you’ll visit us again soon.

10/10 Excellent

Eden

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a really good experience, the staff were really nice!
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites with your exceptional review. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and staff very friendly! Will be back again! Thnks
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay the weekend, very clean and has everything you need including a great breakfast!
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. Thank you for posting your positive review. At Holiday Inn Express & Suites, we value your time and always strive to provide fast and efficient service. Feel free to email me directly if you have any questions or concerns so we can better service you even better next time. We look forward to welcoming you back soon.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was fine. Room was clean. Staff was friendly. Theres a gym area. Didnt get a chance to access the pool or anything as I just stayed one short night. My only concern was at first glance the buidling looks very old and run down. I expected a nicer looking building for the name Holiday Inn
Stayed 1 night in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express & Suites is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet, excellent breakfast, easy check in. Enjoyed our stay, thank you!
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all thedifference and glad you enjoyed our breakfast. At Holiday Inn Express & Suites, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our breakfast ladies to give them the recognition that they deserve. Feel free to let us know if you have any questions or concerns so we can better service you next time. See you soon.

10/10 Excellent

Jaylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, was very happy overall. Was skeptical over parking from a previous review. But my jeep w an upgrade speaker system was just fine. if I hadnt seen that one review, I wouldn’t have stressed it. The parking was quiet and safe. City hall on the same block.
Stayed 1 night in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for posting your positive review. At Holiday Inn Express & Suites, we value your time and always striveto provide fast and efficient service. We are so pleased to hear our service was providedin a timely manner and you enjoyed our breakfast. We look forward to welcoming you back soon.

10/10 Excellent

Isabela Njeri

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly attentive and kind staff, both the lady at the desk who checked us in, and the manager and his team who were so gracious in the a.m. Also the nice lady serving breakfast who was so kind and helpful. All were friendly, professional, and made us feel so welcome. The manager took time to ask how our stay was and if he could give us water or do anything else for us. Excellent service!!
Stayed 1 night in Mar 2024
Response from Ali on 30 Mar 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We’re proud to deliver great value to our guests so we’re delighted that you enjoyed your stay with us. We hope you’ll visit us again soon so we can better service you next time.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi was great and the hotel room was quiet.
Stayed 1 night in Mar 2024
Response from Ali on 31 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Frost

Liked: Cleanliness, staff & service, property conditions & facilities
Well run property.
Stayed 1 night in Mar 2024
Response from Ali on 31 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Lindsey

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Brian at the front desk was great at check in. Super friendly and helpful. Our room was ok. Lots of space but it had not been cleaned very well. Our bathroom smelled funny. The breakfast was nice and very convenient.
Stayed 2 nights in Mar 2024
Response from Ali on 4 Apr 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team for improvement. We will definitely inform Brian of the recognition that he deserves.We hope to see you back in the near future so we can better service you next time.

10/10 Excellent

Brent

Stayed 1 night in Mar 2024
Response from Ali on 7 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We hope you’ll visit us again soon.

8/10 Good

omar

N/a
Stayed 1 night in Mar 2024
Response from Ali on 18 Mar 2024
Thank you for recent review. Ourteam here at Holiday Inn Express & Suites is committed to providing high-quality customer service to all of our guests. We value all feedback and hope to see you again in the near future so we can service you even better next time.

10/10 Excellent

Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ali on 15 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit and service you even better.

10/10 Excellent

Yung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ali on 14 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us. We look forward to seeing you next time and service you even better.

10/10 Excellent

Tamara, Lakeview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ali on 11 Mar 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Alyssa

Stayed 1 night in Mar 2024
Response from Ali on 31 Mar 2024
Thank you so much for taking the time to rate us. We value every feedback so we can better service everyone daily. If you have any questions or concern, please do not hesitate to let us know.We hope to have you back with us soon!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great at check-in. The hotel is beside the freeway which is convenient for a road trip stop but a little noisy with highway traffic. Property is in good condition. There were lots of families enjoying the indoor pool. Safe and well kept.
Stayed 1 night in Mar 2024
Response from Ali on 11 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the comfort of the bed and pillows. The place was pretty clean. Front desk staff at night didn’t greet me right away but was otherwise polite and helpful
Stayed 1 night in Mar 2024
Response from Ali on 11 Mar 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had a pleasant experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ali on 11 Mar 2024
Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!

10/10 Excellent

Britnee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean nice breakfast options! I would highly recommend
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great and the room was very clean. The included heated breakfast was very nice. Our main problem was the noise, but not all of that was the property. The person staying above us sounded like an elephant pacing back and forth until after 11pm. For the property, the room doors slammed, the hvac(?) unit in the room was very noisy, and we could hear adjacent rooms water running.
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for your recent stay and apologize for the noise inconvenience you had encountered. Your experience matters, and we're committed to continuous improvement, and your feedback helps us immensely. We really appreciate you sharing the word about us and look forward to hosting you again in the near future.

10/10 Excellent

Madelyn

Liked: Property conditions & facilities
Clean. Comfortable
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Kristi

Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
Thank you for your rating

4/10 Poor

Glen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk person had the personality of a door knob. Didn’t inform us about housekeeping, didn’t have a “Do not disturb sign in the room”, tub mat had rust stains on it, shower curtain wouldn’t stay closed, windows were drafty because there were no curtains, very noisy because of children running in the hallways with no parental supervision, pool below our room was very noisy with unruly children, towels were worn. Only thing positive was the breakfast was ok. If I’m going to pay for a room I expect at least the bathroom to be cleaner and better than mine at home and housekeeping to come and clean and replenish towels, dump the trash and freshen and make the bed. It seems I am paying the same Pre-COVID and getting less services. Get with the program Holiday Inn!!!!
Stayed 4 nights in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for your recent stay and apologize for the inconveniences you had experienced during your time with us. Your experience matters, and we're committed to continuous improvement, and your feedback helps us immensely. We are always striving to provide our guests with exceptional service and amenities so we look forward to serving you even better next time.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly and helpful!
Stayed 2 nights in Feb 2024
Response from Ali on 11 Mar 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 Excellent

Bio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate
Stayed 1 night in Feb 2024
Response from AG on 14 Feb 2024
Thank you for your rate. See you next time!

4/10 Poor

Julie

Travelled with family
Liked: Amenities
Housekeeping service is not provided. You have to go to the front desk each day to get towels. They had no extra blankets available. DO not book this hotel using Expedia. They do not allow any changes
Stayed 4 nights in Feb 2024
Response from AG on 14 Feb 2024
Thank you for your feedback. The housekeeping service is provided under the guest request letting us at least one day in advance, we do our best offering assistance 24 hrs in front desk. We are sorry for your experience, but we hope you can give us the opportunity to be better for you. Thank you!

10/10 Excellent

Don, University Place

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff!
Stayed 1 night in Feb 2024
Response from AG on 14 Feb 2024
We are glad that you enjoyed your stay. See you next time!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and helpful
Stayed 1 night in Feb 2024
Response from AG on 7 Feb 2024
We appreciate your feedback, see you next time!

10/10 Excellent

Mahalia

Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
Thank you for the 5 out of 5