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Reviews of The George

5 out of 5
The George
30 Lugard Avenue, Ikoyi, Lagos

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 0 out of 41 reviews" "
Rating 2 - Terrible. 2 out of 41 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adedayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property state acceptable but not the price
Stayed 4 nights in Apr 2023
Response from The George Lagos on 23 May 2023
Dear Adebayo,We thank you for having stayed with us and also for your feedback.It's quite expensive maintaining the state of the property. Doing business locally in the country is also expensive.We will strive to maintain continued great professionalism to match the price.Thank you and have a great week.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
George Stay Lagos August 2022
excellent amenities, courteous, attentive, and professional staff, great menu options
Stayed 3 nights in Aug 2022

2/10 Terrible

Folarin

Stayed 1 night in Mar 2022
Response from The George Lagos on 11 Mar 2022
Dear Folarin, Thank you for your honest feedback, We appreciate your business patronage. We apologize for any inconveniences that occurred during your stay and we promise to do better. Best Regards, Management Team

8/10 Good

Chioma

Travelled with family
Liked: Room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

Yemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The George on 19 Dec 2021
Dear Yemi, Thank you for your feedback. We look forward to serving you again soon. Merry Christmas and a happy new year in advance! Regards, The George Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Gym. Room was very clean and Staff were very friendly
Stayed 8 nights in Mar 2021
Response from The George on 15 Apr 2021
Thank you for your Feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This hotel is clean, and everything works. However, the services provided by staff is extremely poor. I would not recommend that anyone stay here except you simply want to throw money away. For a hotel this expensive, you will experience the worst service imaginable. Be warned. There are other hotels, way cheaper, equally clean, bigger and still provide a more intimate, boutique feel than this place. This service is so bad that you will definitely regret staying here. Just imagine a more than 2 hr late check in after a long travel, imagine a room you booked is said to be unavailable and then becomes available all of a sudden, imagine seating at the restaurant for 45 mins before someone even attends to you, imagine asking for a menu and it takes another 30 mins to take your order. Imagine ordering for one thing and getting another. Also imagine being at the pool side for hours and no one attends to you. Now don’t ever think of having an event here. The assistant manager Mr Tony is horrible- cares more about money than your experience and memories. Am sure Mr. George meant well when he opened the hotel and wanted a certain type of experience for his guest and I think he genuinely wants his guest to get d best service. But I think he needs to send decoys to spend time at the hotel, I think he’d be blown away that his guest don’t even get a A 1* service
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service of the staff was extremely slow and disappointing- and this ran across different sections of the hotel. From the front desk staff (when requesting for something) to the staff by the pool (often had to order/ask for things multiple times as they would not have placed order when requested)
Stayed 2 nights in Jan 2020

10/10 Excellent

Brook, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The George is an oasis which makes you feel like you aren’t in the busy and dusty city!
Stayed 3 nights in Dec 2019

6/10 Okay

patricia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is very nice. But considering it's in Africa
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from The George Lagos on 19 Oct 2019
Thank you for your honest feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ambience great. Not enough supervision for the cleaners. Room dies not have towels and mat.
Stayed 1 night in Sep 2019
Response from Jessica Unuakhe on 5 Oct 2019
Dear Esteemed Guest, Thank you for your honest feedback, we shall ensure to look into this immediately be better service delivery to you and all other esteemed guest. We look forward to serving you again!

10/10 Excellent

Mr.R

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property standard, service and cleanliness. This is the nest hotel in Lagos. On the pricey side, but worth every penny. You get your money’s worth unlike most hotels in Lagos.
Stayed 2 nights in Sep 2019
Response from The George Hotel on 25 Sept 2019
Dear Mr. R, Thank you for your feedback. We are glad you enjoyed your stay with us. Your business patronage is well appreciate and we look forward to serving you again. Yours in Hospitality, Jessica Unuakhe Front Office Manager

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2019
Response from The George Hotel on 26 Jun 2019
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to hotel
Lovely hotel
Stayed 4 nights in Apr 2019
Response from The George Hotel on 26 Jun 2019
Thank you for staying with us.

10/10 Excellent

Myra, London, United Kingdom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Amazing Amazing!!! Staying at the George totally made my trip to Lagos. Initially, my family and I were only meant to stay for 6 nights, but we ended up extending our stay to 9 because no other hotel could compare. From the quality of food, to the super friendly staff, to the comfort and welcoming presence of the hotel, to the onsite facilities, this hotel superseded my expectation. Shuttle service was safe and prompt. Lastly, I want to thank the GM Theo T. Very lovely guy, helpful and efficient. He went above and beyond in EVERYTHING he did. I can’t thank him enough...The Geoge will be my first choice when coming to Lagos. 10/10
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I came in around 12 noon and I have to pay additional 50,000 to have access to the room as early check in. I feel this daylight robbing. International hotels check in time mostly is not 2 pm. More so no loyalty bonus for a repeat stay.
Stayed 1 night in Apr 2019
Response from Jess on 8 Apr 2019
Dear Esteemed Guest, Apologies for the inconveniences you encountered at the hotel. Please know that check -in starts at 3pm at the hotel. Thank you for staying with us and we look forward to seeing you again. Yours in Hospitality, Jessica Unuakhe Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Jess on 8 Apr 2019
Thank you!

8/10 Good

Ishmael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel
Lovely boutique hotel. Very well done with good service. Rooms are well laid out and furnished. The shower in my bathroom wouldn't stay in position when adjusted but other than that there's next to nothing that needed to be better.
Stayed 2 nights in Jan 2019
Response from The George on 28 Feb 2019
Dear Ishmael, Thank you for your honest feedback. We look forward to seeing you again. The George Team

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and staff willingness to help. First time staying here.
Stayed 3 nights in Jan 2019
Response from The George on 28 Feb 2019
Thank you for your feedback, we look forward to serving you again. Yours in Hospitality, The George Team

10/10 Excellent

Rebekah, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great will definitely stay here again in the future!
Stayed 1 night in Nov 2018
Response from Peter on 22 Dec 2018
Thank you for your comment. We hope to have you back.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was sour when I asked to move to a room with better internet strength.. she did not bother to follow up IT staff came and put a router and UPS in my room..so can’t fault their desire to fix the issue.
Stayed 1 night in May 2018
Response from Peter on 25 May 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced and assure you a better service on your next visit. Thanks for letting us know

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Peter on 23 Apr 2018
Thanks for your response. we hope to serve you better on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but not fantastic.!
It was a good stay but not excellent. Had issues with breakfast, internet and a few other things. That said, the staff were extremely pleasant and eager to help and the hotel and rooms smelt lovely. Hope my next stay is much better.
Response from Peter on 6 Apr 2018
We sincerely apologize for not meeting up our expectation. Your observations are noted and we assure a better service on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience, although pretty pricy. The breakfast buffet is also good quality
Response from Peter on 19 Mar 2018
Thanks for the comment. we look forward welcoming you on your next visit.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still My First Choice
A few hiccups at check-in due to miscommunication between hotels.com and the hotel. The manager sent me a bottle of wine by way of apology which won't necessary but obviously appreciated. From then onwards it was smooth sailing. The key difference between The George and so many hotels in Lagos is the service. They have obviously invested a lot in staff training. They understand how much difference a smile and the simple act of saying Good Afternoon or Welcome Back can make to a guest's stay. The food is great too so many thanks are due to their chefs. It's not the cheapest option but undoubtedly the best overall hotel experience out there at the moment.
Response from Peter on 19 Mar 2018
We are sorry for the hiccups and we will ensure you have a better experience on your next visit. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Peter on 19 Apr 2018
Thanks for your comment. We hope to serve you better on your next visit.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
Great hotel, great food, great bar, great service. Best in Lagos.
Stayed 2 nights in Oct 2017
Response from Peter on 19 Mar 2018
Thanks for the comment. We hope to have you back on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
An Oasis in Lagos
Great ambiance, friendly staff, good food! Worth every penny.
Stayed 6 nights in Dec 2017
Response from Peter on 23 Jan 2018
So glad to have stay with us. Thank you for your comment and we hope to have you soon.

10/10 Excellent

Fola, Lagos Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 5 star Boutique Hotel in Ikoyi
We recently stayed at The George for our wedding anniversary and our stay was wonderful, special thanks to the Manager Lamine Sylla for the surprise complimentary package of the Champagne, Cake and fruits for the celebration of our Anniversary. We will definitely visit this wonderful hotel again and soonest to be exact.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ahpaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best.
Best service in Lagos. Excellent attentiveness by the personnel. Food was consistently fresh and very well executed, both the international and local cuisine. When a problem arose with my air-conditioner, I was immediately transferred to another room. By the 2nd day of my 5 day stay, certain staff already knew my name. Easily the best experience I've had at a business hotel in Africa.
Stayed 1 night in Nov 2017

10/10 Excellent

Kwabena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Cynthia, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Ikoyi, Lagos. Great Hotel Period!
Unquestionably amazing hotel. From customer service, appearance, attention to details, this hotel had it all. Restaurant was great, food selection et. al. I would be remiss if I do not commend ALL the staff. They were very pleasant and welcoming; the front staff, restaurant, concierge. My husband, little daughter and I enjoyed every aspect of our stay. No complaints whatsoever. We were sad to leave but when in town again, we would definitely stay there again. Without a doubt, I will not hesitate to recommend this hotel to anyone.
Response from The George Ikoyi on 7 Nov 2016
Dear Cynthia, We very much appreciate your comments regarding your stay at The George Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you to The George Sincerely, The George

10/10 Excellent

Nakitia, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, staff and service.
Everything about this hotel was simply magnificent. It is in a quiet, private location. It felt like a home from home. The fact that they also had on their menu local/Nigerian dishes meant being able to sample the best in Nigerian cuisine without going too far. The staff were attentive particularly the Concierge, (Samson/Sonny). All my needs were met accordingly and efficiently. Highly recommend.
Response from The George Ikoyi on 7 Nov 2016
Dear Nakitita, We very much appreciate your comments regarding your stay at The George Lagos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you to The George Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible
Stayed 3 nights in Apr 2019

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En meget effektiv version af Nigeria
Charmerende, velbeskyttet hotel midt i Ikoyi, centralt i Lagos. Med Uber kommer man overalt. Meget personlig service, problemer bliver angrebet straks og man modtager tilbageelding. Jeg sendte et par kjoler til vask. 2 tier senere var de klar. Perfekte. Rummene er rummelige, sengene gode. Aircon kan benyttes efter behov. Maden er fremragende. Alt i alt en meget, meget positiv oplevelse. Dette hotel ville jeg booke igen.
Response from Peter on 19 Apr 2018
Thanks for your comment. We hope to serve you better on your next visit.

8/10 Good

dktt, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de bon Standing vec personnel très accueilla
Buffet petit déjeuner très riche et varié Personnel très professionnel et aux petits soins Bonne décoration des corridors et chambre Par contre les prix sont exhorbitants
Stayed 1 night in Dec 2017

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
perfect
Stayed 3 nights in Oct 2017