6/10 Okay
Jennifer
Travelled with partner
3 Jun 2024
Disliked: Cleanliness, property conditions & facilities
The property was walking distance to the beach. Whalers Village was next door for dining and shopping. The pool and property outside was clean.
Our room was dated, dirty and the vents were caked full of dust. The bed was uneven and the pillows were smelly. The first morning we found a roach crawling in the bathroom. I texted the property and got a generic response. We ran out of towels and requested clean towels and put the maid service sign up for 2 days in a row and on the second day someone finally cleaned after we complained to the front desk. They only cleaned our room one time during our 7 day stay and brought us clean towels once. They said the policy was to clean every 4 days which may be why there were bugs. We put the maid service sign up the last 2 days we were there and no one cleaned or brought by clean towels. I know hotels sometimes only clean every other day but only once during a week stay was not enough.
Jennifer
Stayed 7 nights in May 2024