6/10 Okay
Franklin
Business traveller
13 Jun 2024
Disliked: Staff & service
My experience staying my at this hotel wasn’t very pleasant. First, upon checking in I was told by the front desk there wasn’t any rooms available or clean and they will call me when it’s ready. Even though check in is was at 4pm, I didn’t receive a call until 5:30pm and it was only because I was being persistent with asking if it’s ready. Once I was able to check in and finally get my room keys it was almost 6pm. Upon entering my room I notified there was a bunch of dirty towels on the bathroom floor and the main bed wasn’t made. The hotel basically gave me a room without checking if it was cleaned and serviced yet. So now I had to wait an additional 30 minutes while the cleaning staff fully cleaned up the room. By the time they were finished and I was able to unpack my things it was nearly 6:30pm. After traveling 6 hours for work prior to arriving, the entire situation was a complete disaster. Given everything, you’d think they would offer a dinner comp or something similar for the inconvenience, but sadly that was not the case. I can safely say that I won’t be returning any time soon.
Franklin
Stayed 1 night in Jun 2024