Waterslide
Check availability

Reviews of Blue Sea Costa Bastián

4 out of 5
Blue Sea Costa Bastián
Avenida de las Palmeras, 20, Costa Teguise, Teguise, Las Palmas

Reviews

6.8
Rating 10 - Excellent. 9 out of 74 reviews" "
Rating 8 - Good. 32 out of 74 reviews" "
Rating 6 - Okay. 17 out of 74 reviews" "
Rating 4 - Poor. 9 out of 74 reviews" "
Rating 2 - Terrible. 7 out of 74 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mladen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent food for an all-inclusive hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

2/10 Terrible

JULIE

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything at this resort. Having left the 4 star H10 I was absolutely shocked to arrive here which is also shown as a 4 star. It should be classed as 2 star only. Its 10 mins walk to nearest shop/bar and 30 minute walk to beach. The menu does not cater for vegetarians which we are. I asked for cheese one day to be told there wasn't any (yet there was on most other days). Breakfast is dreadful only cooking omelettes 3 days out of the 8. The hotel leaks when it rains having buckets and towels laid out everywhere. Many guests were smoking cannabis which meant I wasn't able to sit out on my balcony due to the smell. Entertainment absolutely awful The 'Crazy Show' totally not fit for under 12's with cross dressing & phallic props throughout the show. Only 50 guests can fit in the inside bar so unable to watch certain evening entertainment. No soft furnishings to sit on. The amphitheatre is freezing having to sit on stone ledges to watch entertainment. No comfort whatsoever for evenings (or days). Snack bar only serves hotdogs/chips and crusty dry ham & cheese sandwiches. 4 out of our group of 10 had upset stomachs for 3 days each. No tea/coffee in room had to pay £10 to hire kettle. Room facilities do not reach 4 star standards. Not a nice surrounding area for an evening stroll as its set in the middle of a building site.
Stayed 9 nights in Dec 2023

6/10 Okay

Yvonne

Stayed 4 nights in Dec 2023

8/10 Good

Vitalii

Stayed 2 nights in Dec 2023

8/10 Good

Kellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money! Would stay again!
So after reading reviews I wasn't expecting great things...however we thoroughly enjoyed our stay here! * Check in: nice & easy, reception staff very helpful and friendly. * Rooms: rooms are a little tired, would certainly benefit from a bit of TLC, however they were clean & spacious. Only had standard room, but was well set out & separate dressing area outside bathroom was perfect for us. Hand soap provided, as was a multi use shower gel/shampoo. Towels changed whenever you want - just pop them in bath and they'll provide fresh. Room attended every day. The only major issue was the lack of plug sockets! * Pool: area always clean, we weren't there in peak season so didn't really have an issue getting sunbeds, although getting them in peak places you needed to get there just before 10am. Towels available from reception for a €10 deposit . * Food / Drink (all inclusive): not really sure why so many have issues with food!!! We ate extremely well for our stay. Breakfast was basic but could get fresh fried eggs and pancakes or omelettes, + standard basics. Lunch & dinner were much better, found myself eating much more than I should!!! No the food isn't hot, it rarely is on AI, there is a microwave to heat it up a bit. Drinks in the day you pay €1 deposit for a plastic cup, just tell them when you want your € back. Not a huge variety of spirits, but drank quite happily 😉 beer was nice. Bar staff were fab! Would of liked a cocktail selection, but no biggy. Fab for price!
Stayed 4 nights in Nov 2023
Response from costabastian on 6 Dec 2023
Thank you for your coment, we hope see you again

8/10 Good

Izabela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite all negative reviews we gave it a try as it was located conveniently. Hotel looks good, clean and staff were great and helpful. Facilities great as well. Big pool outdoor sitting huge restaurant. The only thing hotel could approve on is food. We chose Canarias for delish cuisine and hotel is mostly orientated for tourists from UK or France. Lots of fried food, pasta or pizza etc. Some sea food would be nice or typical Spanish/Canarias menu would be lovely. There was a paella few times but with sea food not so much. Good there was fish options that was good.
Stayed 7 nights in Nov 2023
Response from costa bastian on 28 Nov 2023
Thank you very much for your coments

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costa bastian lovely holiday
Just returned after a 10 night stay Staff were so friendly and helpful Rooms cleaned Everyday,food wasn’t the best but plenty to choose from Breakfast was the best(my personal opinion) Pools were fabulous Drinks were great Location is about a mile away from the main area,about 20/25 mins walk which we didn’t mind ,nice big gym ,crazy golf, table tennis ,volleyball kids club Better than expected from reviews
Stayed 10 nights in Oct 2023
Response from costa bastian on 28 Nov 2023
we hope see you again thank you for your coments

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay.
Perfectly acceptable hotel. Friendly staff. Good animation team with varying itineraries. Food was varied, but as is common in AI hotels, could have been warmer. Nice pools with slides. Would certainly consider staying again.
Stayed 8 nights in Sep 2023
Response from bastian on 28 Nov 2023
We hope see you again thanhs for your coments

2/10 Terrible

Olga

It’s not worth a cent
Avoid that place!. Thank good for amazing respond from hotels.com and quick refund as we left that horrible place next morning. It’s worth to book hotels through that website!.
Stayed 6 nights in Jun 2023

6/10 Okay

Douglas

Travelled with family and small children
Liked: Cleanliness
I have fussy eaters and managed to find something for them to eat everyday although the 4 cockroaches in the dining hall that I see on the last day was a bit daunting. The staff are very friendly and helpful, the entertainment is rubbish it starts at half 9 and finishes at 11, no entertainment around the pool in the day. The pool is freezing cold , to the point where my 4 year olds arms as turning purple and hd to get her out!
Stayed 7 nights in May 2023

6/10 Okay

Helena

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This isn’t on par with other 4 star hotels I’ve stayed in. The food was luke warm and there wasn’t much choice.
Stayed 4 nights in May 2023

4/10 Poor

Lynn

Disliked: Property conditions & facilities
2* posing as a 4*
So where to start...its certainly not a 4* as ive stated in many 4* and it diesnt compare at all...2* is my guess..the rooms are tired n when we asked about the aircon we were told it wasnt used till june. We had a fan but the rooms were red hot. The biggest let down was the food...it was dreadful ans also cold we we had to use a mucrowavw to heat it...the staff were friendly,rooms clean n new towels which is a plus. Would we go back...Never..
Stayed 5 nights in May 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Awful food, cold - no varietly - hardly any staff, hotel definately not a 4* please avoid this hotel at all costs
Stayed 3 nights in Sep 2022

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
Poor poor hotel
Hot Food was often cold and was very poor choice and poor quality often very salty. hotel looks tired and had many leaks during the rain. air con didnt work cleaners didnt clean room daily like said we were informed they would be every other day when we checked in clearly this is more of 2 star than 4 star hotel i would definitely avoid this place
Stayed 5 nights in Sep 2022

4/10 Poor

kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was out dated. There was nothing to do in the evening, the entertainment staff or lack of was a joke.
Stayed 7 nights in Jan 2022

8/10 Good

Aidan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and overall experience
Hotel staff were really helpful. Food was average but was well organised. Overall pleasant stay and wouldn't hesitate to come back.
Stayed 3 nights in Dec 2021
Response from bs bastian on 11 Jan 2022
Thank you very much for your comments, we hope to see you again soon

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Warm food
The food needs to be stored in better quality warming trays . Cold by the time you sat down .
Stayed 5 nights in Oct 2021

4/10 Poor

Marlena

Travelled with family
Disliked: Staff & service, room comfort
We didn’t feel welcome in here.We stayed for 8 days the staff wasn’t friendly.At the restaurant everyday the same food you can always eat something but nothing special,nothing to enjoy everyday pork or a chicken legs.at the last day we had evening flight they didn’t provide any shower room for us they said we can freshen up and change the children in the toilet 🚽 that’s demeaning!some of hotels guests offered their room for us to change.this hotel is not 4stars no way!and nothing is like on the pictures.there is no sun beds at the pool only table and chairs no umbrellas,there is no area shuttle,and there is nothing to do in the evening.we stayed in many places many hotels but first time we didn’t feel welcome! Just pay and walk away ......
Stayed 8 nights in Jul 2020

10/10 Excellent

jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

6/10 Okay

Kaye, Scotland

Liked: Cleanliness
Property was spotlessly clean. Liked the 1euro reusable plastic glasses. Great idea. Staff could be a bit cheerier. Overall fine for a short break
Stayed 3 nights in Feb 2020

8/10 Good

eithne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in adjoining rooms overlooking the playground area. Very clean, probably a bit old but no issues with cleanliness or comfort. We stayed all inclusive (as did the majority of people there) and it was a great experience. Food was good - buffet style area, fruit, fresh cooked areas, lots of drinks and desserts. If you are looking to eat familiar home comforts possibly not a great place for you but I had 3 kids from 12-8 and they all found something to eat at every meal. small pool area and the seats were locked up to be released at 10am. That time is late when you have small kids waking at 7am but not a big issue and always enough seats when we were there. Children loved getting drinks when ever they wanted and made good use of the burgers at the snack bar. Big effort made over halloween to create a bit of atmosphere - costumes on all the staff, tunnel of terror and a Michael Jackson show which were all great. Beach was a bit of a walk away - 20 minutes along the coast would get you the the sand beach but 10 minutes would get you to a more stoney beach if you wanted. All in a good experience and definitely very good value. Would happily stay there again and would recommend to a friend
Stayed 8 nights in Oct 2019
Response from costa bastian on 12 Nov 2019
thank you we hope see you again

2/10 Terrible

Yvonne

Travelled with family
Disliked: Staff & service, property conditions & facilities
2 star not 4 star! Don’t be fooled!
Not a 4* at all! More like 2! Service was terrible, only 1 door on the wardrobe, all inclusive was helping yourself to a burger or hotdog which had been cooked for hours and left in a metal tub. Ants in the bed, food was cold, pool bar service was very rude, served water in a plastic cup, got 1/4 pint of beer at a time, no parasols round the pool area for shelter, second room the air con didn’t work, fridge cupboard door was broken, we checked out the following morning and staff wasn’t even interested why we only stayed 1 night out of 7.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Mar 2019

8/10 Good

Raul

Liked: Cleanliness, staff & service
Good stay
Facilities, entertainment, food, parking and staff were great. The rooms were outdated and the hotel is in need of general updating.
Stayed 3 nights in Mar 2019

8/10 Good

Andrejus, Leeds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, pool area,staff brilliant ,will recommend
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Evening entertainment standard at best especially mid week
Stayed 7 nights in Feb 2019

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The hotel is nice but the reception area was old looking. The hotel rooms were very clean and spacious and the food was very good. The only problem was the bar needs to be refurbished. The chairs were filthy dirty and badly need cleaning or replacement. The staff were very good and smiling. I would recommend this hotel and would stay here again.
Stayed 10 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better off in a prison cell
Place is a dump. avoid at all costs. Dirty, run down, not worth staying even if it's for free. Long line to get a small warm beer. The 'Food' was like something my dog threw up. Genuinely feared for my wellbeing.
Stayed 4 nights in Dec 2018

10/10 Excellent

Kathleen, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel not as close to the beach as appears in catalogue but great transport service to nearby beaches, staff very friendly and helpful. Beautiful hotel we will be back
Stayed 7 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

10/10 Excellent

Darren, Harlow Essex

Liked: Cleanliness, staff & service, property conditions & facilities
No not close beach but did have a free bus for all inclusive otherwise it was 1 Euro extra
Stayed 7 nights in Sep 2018

6/10 Okay

simon, ireland

Liked: Cleanliness, staff & service
everything
where do i start, room safe not working didn't know if would by end of holiday, didn't have alternative room as they were full not so, door lock and handle screw's loose, no tv remote ( next day)' very little variety in hot and cool food. hot food if you could call it hot only lukewarm not very appetising day in day out. Entertainment so so put on in bar no bigger than a postage stamp alway's stuffy and sticky.
Stayed 7 nights in May 2018

6/10 Okay

Marc

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel ist auf Engländer ausgelegt. Das Essen war nicht so toll.
Stayed 4 nights in Feb 2024

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Die Unterkunft ist sehr in die Jahre gekommen und wirkt abgewohnt. Es wird bereits am äußeren Erscheinungsbild gearbeitet, der Haupteingang wird derzeit renoviert. Es müssten vor allem die Türen und Fliesen in den Gängen und in der gesamten Anlage erneuert werden. Die Betten sind alt, die Matratzen durchgelegen, jedoch wurde meine Matratze auf Anfrage gegen ein komfortableres Modell getauscht und somit war der Mangel behoben. Das Personal ist freundlich, es wird überall gut gereinigt. Es gibt eine schöne Poolanlage, die wir aber nicht genutzt haben. Das Essen ist mittelmäßig, beim Abendessen manchmal sogar recht gut, es findet jeder etwas am Bufett. Man bekommt für kleines Geld eine relativ anständige Leistung, perfekt als Ausgangspunkt um die Insel zu erkunden. Die fressenden, saufenden und grölenden Allinklusive-Gäste, überwiegend Engländer, muss man sich einfach wegdenken und gut ist es.
Stayed 7 nights in Feb 2024

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
gut👍
Stayed 3 nights in Jan 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service
Grote kamers met standaard voorzieningen. Standaard eten, ruime keus. Kamers en eetgelegenheid zeer schoon. Vriendelijk personeel
Stayed 8 nights in Jan 2024

4/10 Poor

Bianca Livia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
EL buffet era muy pobre,mas de un día nos hemos tenido que ir a comer fuera porque no había variedad,era prácticamente todos los dias lo mismo, el todo incluido bastante triste porque no incluye ni agua ni cocteles ni patatas, habiamos estado otro año y era diferente.En el comedor habia cucarachas y en la habitación tuvimos que llamar a recepcion un dia para que nos pusiesen una toalla,otro día para el gel y otro dia para el papel higienico,muy decepcionados
Stayed 5 nights in Nov 2023

6/10 Okay

Leon

Disliked: Staff & service
Stayed 7 nights in Nov 2023
Response from costa bastian on 28 Nov 2023
muchas gracias por sus comentarios

10/10 Excellent

José Aurelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de todo el personal, sería lo más destacado. Calidad precio recomendable Las comidas podían variar un poco más
Stayed 3 nights in Nov 2023
Response from costa bastian on 28 Nov 2023
muchas gracias por sus comentarios

6/10 Okay

Suse

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023
Response from bastian on 28 Nov 2023
thank you

8/10 Good

Amanda

Stayed 7 nights in Oct 2023
Response from bastian on 28 Nov 2023
Thank you

4/10 Poor

Isabel

Stayed 7 nights in Sep 2023
Response from bastian on 28 Nov 2023
gracias por haberse tomado tiempo para valorarnos sentimos que no haya sido de su agrado

4/10 Poor

Paula

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Decepcionante
El trato al llegar, durante y a la salida, por parte del personal de recepción fue de 10. Me parece de 10 que habiendo realizado el check out, te dejen seguir usando sus instalaciones y te presten una habitación de cortesía para darte una ducha antes de marchar. La piscina está muy bien, buenas instalaciones, pero el tema de las hamacas y las toallas. El horario de la piscina es de 10 a 18, el problema es que hasta las 10 no le quitan los candados a las hamacas, y hay unas peleas…en la vida vi cosa igual. Luego las toallas…te prestan las suyas como en otros complejos hoteleros, pero te piden de fianza 10€ por cada una que pidas(3 somos nosotros…) y si quieres cambiarla, te cobran 1€ que no te devuelven.. El tema de la animación, es escaso y de risa….hacen coreografías que ni ellos mismos saben seguir rítmicamente(de los 6 miembros, sólo se salvan 2). La animación de noche termina a las 23.00, da igual el día. Creo que, al menos viernes y sábado noche, deberían dejar al menos algo de música..no se…es fin de semana y todos los que allí estamos, estamos de vacaciones y con ganas de pasarlo bien. Es bastante deprimente la verdad… Y luego el tema de la comida…Variedad escasa y de mala calidad. El snack-bar era de risa…los mismo sandwiches cada mañana y perritos con patatas cada tarde…El día que también pusieron perritos en la cena, parecía una tomadura de pelo. Las camas hundidas y con unos colchones que dejaban la espalda destrozada al día siguiente. No volveremos
Stayed 6 nights in Jul 2023

6/10 Okay

JESUS JAVIER

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Nov 2022

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El desayuno malo una tostadora para todo el hotel . Para escoger : jamón de barra . queso de barra lonchas de salami y poco más algunos días Bacon y eso cada día En cuanto la comida no fuimos ningún día ya que era muy básica más bien nefasta así que no fuimos. Nunca volveremos a ese hotel. Los grafitis de la piscina rotos y el ascensor IZD. sin luz
Stayed 9 nights in Nov 2022
Response from RECEPCIÓN on 20 Nov 2022
Estimado cliente,Nos apena saber que no hemos superado sus expectativas con sus gustos culinarios, a pesar de que ofrecemos una amplia variedad de platos y menús para intentar siempre satisfacer a todo nuestro público, tanto nacional como internacional.Hemos leído atentamente su valoración y le informamos que cumplimos con todos los requisitos para ser un hotel de 4 estrellas, pero debe entender también que los hoteles de esta categoría los hay de diferentes tipos y precios. En nuestro caso ofrecemos un servicio sencillo, con una alta relación calidad/precio, lo que seguramente habrá comprobado al realizar su reserva.Igualmente, sus comentarios serán analizados con seriedad, con el objetivo de mejorar en todo lo que esté en nuestras manos.Un cordial saludo.

8/10 Good

Philippe

Stayed 11 nights in Nov 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
No es lo que esperaba
El hotel es bastante viejo, las instalaciones están bastante viejas, la comida es decepcionante, siempre es la misma y muy poca variedad, para ser un hotel de 4 estrella deja mucho que desear
Stayed 4 nights in Nov 2022

10/10 Excellent

Cándido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calidad-precio MUY buena! Lo único que no me gustó fueron los alrededores del hotel, todo muy abandonado.
Stayed 5 nights in Oct 2022