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Very friendly and helpful staff. Rooms very clean. Our room had an excellent balcony. The view is quite amazing.
Ate dinner at the Hotel restaurant. Very pleasant staff and good food.
The only reason I knocked the surrounding area was because they are working on a new gondola next door and it was a bit messy. Not the hotels fault.
We were able to have them hold our bags so we could explore the area and come back later and check in.
Front desk clerk Andi was a hoot and a good idea person for hikes. Just don’t believe him when he says it’s a little uphill because he must be part Billy goat. It was a lot uphill but very worth it.
We really enjoyed our stay.
Hope
Stayed 1 night in May 2024
8/10 Good
Joseph
Travelled with partner
12 May 2024
Liked: Cleanliness, staff & service
Excellent location by the schilthornbahn. Very friendly and helpful staff.
No paper tossues, soap available as one unit for Al skin and hair only and in squeeze bottles (not for arthritis,).
Joseph
Stayed 1 night in May 2024
8/10 Good
Vasco, Charlotte
Travelled with partner
7 May 2024
Liked: Staff & service
Location and views of the mountains are incomparable. Staff was attentious and friendly. Kudos to Eduarda, Catarina, Ben, and others we didn't learn their names. We are very pleased with our stay
Staff were super friendly and went above and beyond. The accommodation had good buffet breakfast options. The room was also clean and served our needs for a winter holiday. Can highly recommend!
The staff was as helpful and kind as possible. They were exceedingly friendly. It was helpful that the restaurant was open since I prefer to travel during slightly off peak seasons to avoid crowds. The food at the restaurant was excellent. Since many restaurants in the area were closed I had to eat here numerous times. Each time the food was good and I tried something new every day. The outside balcony had a much better view of the mountains than I expected. It was my first time in the country so I feel like I got lucky with this hotel. The view was so nice I was ok when I just stayed in the hotel. The breakfast was clean and organized. The setting was nice and calm. However, the staff made the hotel great. Everyone had a positive attitude.
On a rainy Saturday, check-in time was too late, but the hotel kindly supported me. Despite the rain, it was still a beautiful sight and hotel. It's my second stay at this hotel. I have a plan to stay again next time.
The staff was very friendly at the hotel . The hotel was very clean! I was a little put off by how noisy the area was. Construction noise started first thing every morning. My room was located close to the restaurant. A couple of nights, there was so much noise coming from the restaurant ( 2 am), it woke me up.
The breakfast buffet was awesome and the lady that tended to the buffet was very friendly!
I had a rude experience at the restaurant one evening. I had previously come in the night before without a reservation but the night afterwards was told they were closed unless I had a reservation. At 7 pm ? I counted 9 empty tables. I was not even given a chance to order take away. It was obvious they did not want my business! I walked up the street and found a wonderful place that was willing to serve me and TAKE MY MONEY!
We especially appreciated the people who work there at the front desk and in the restaurant. Great breakfast! Don’t like the duvets. When they mention village view, it may mean no view at all. Very convenient place for North Face trail and the cable car from Gimmelwald. Also Schilthorn. It’s all the way through town from the train station.
Great location to the Schilthorn gondola…great food and drink and restaurant…beautiful view from balcony…small grocery down the street to get snack or dinner to enjoy in room or in a hike.
A hotel staffed with one inexperienced employee at the front office. The dinner employee was so stressed out that it stressed out the room of diners. Whoever owns the hotel expects it to run by itself.
No front desk service to speak off. Our stay was for 3 nights and we were locked out of our room after the first night. A very basic accommodation hotel. No frills or friendliness. Check in sleep n check out facility
Good location. Room is small and restaurant staff was very rude. The food was not good in the restaurant.
Ben at front desk was the best part of the hotel. He helped us throughout our stay.