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Reviews of Leonardo Hotel Leeds - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Leeds - Formerly Jurys Inn
Brewery Place, Leeds, England

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from the train station and a very clean and welcoming hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brief stay but good
Stayed 1 night in Apr 2024

8/10 Good

Mary

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel had stayed previously when it was Jurys Inn. Staff were excellent front desk staff arranged taxi for departure efficiently and helpfully. Nice hotel
Stayed 1 night in Apr 2024

6/10 Okay

Thomas

Disliked: Amenities, property conditions & facilities
Power went off in the room in the middle of the night. Clearly something that’s a common issue as the lady on reception knew straight away what to go and try and get it back on (this caused my phone and laptop not to charge through the night though which was an inconvenience ) socket next to bed have a little warning sign on saying phones only and the staff suggested/hinted that I could have plugged something else in there which wasn’t true. I’m an electrician and don’t really understand why the rooms would be wired in a way that a single fault kills the power to the room lights, bathroom lights, as well as all sockets. Bathroom was also fairly grubby and had sharp metal bits above the bath where it looked like handrails had been removed/ripped off the wall. Breakfast was nice. In a good location next to the river and only a short walk into the centre of Leeds.
Stayed 2 nights in Apr 2024

6/10 Okay

Gary

Business traveller
Disliked: Property conditions & facilities
Outdated bathroom with mould around the bath ..
Stayed 1 night in Apr 2024

10/10 Excellent

Gayle

Stayed 1 night in Apr 2024

2/10 Terrible

Adam

Travelled with group
Liked: Cleanliness, staff & service
People Fighting in the lobby late at night was not great. Made me feel unsafe
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

sean

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty room, issues locking door, leaky shower, a real letdown!
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Rory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this hotel was a very wonderful place to stay. The room and beds are lovely and the staff were very kind. We also had a nice view and a decent TV. My only complaint would be the shower was not quite strong enough but still good.
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easily within walking distance for evening nightlife shopping. The immediate area is clean and tidy with a convenient Sainsbury's just round the corner. The staff are friendly and the room was clean and a good size (the bed was amazing). I'd pint for one of the executive suites though as I seem to remember the standard rooms are a bit small and basic. Overall I'd happily stay here again. Very happy with our booking.
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Mona

Liked: Cleanliness, staff & service
Staff members were nice but the room had no fridge
Stayed 2 nights in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Marian

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Fatima

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

monique

Disliked: Property conditions & facilities
The hotel is very basic and the price point for it is wrong. Too expensive for what they offer, or what the don’t offer. I would describe the hotel as functional with out a functional price point
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Lee

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Honestly, it was not great! So our door keys had to be well I lost count how many times, the air con did not heat up so had to ask for a heater the bathroom had grout all over walls and something on shower curtain that looked like blood from god knows where from! Also the bath panel had a bit come away and if your like me that sits on the edge of the bath and take your socks off well this hurt my foot as it was sharp! We could not connect to the free WiFi was told maintenance would come the next day and a manger to see us yet never happened staff seemed friendly and very nice but for a four star this in my opinion is far from carpet seems in hall ways torn and have gaps and I was in a superior executive king room that was not superior in my beliefs no offer of a room move and also a gap that was so big under the door that I could not sleep properly as it felt unsafe yes we stayed as we travelled rather far and my husband really enjoys Leeds the gap under the door so big I have pictures that the remote can easily fit under it also was told that would be sorted during our visit out the first night and was not! Shall be requesting a refund of somewhat that does live up to the star rating and expectations you portray to the guest as this was not a great experience and I know you was fully booked but nothing offered to us for an apology for the issues with the room at all yet we spoke to several staff who said they would put it on handover for the managers.
Stayed 2 nights in Mar 2024

6/10 Okay

Phillipa

Disliked: Property conditions & facilities
Rooms tired and in need of refurbishment.
Stayed 1 night in Mar 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Natisha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Impossible to park nearby the hotel, we drove around in circles for a long time. Lobby area is pleasant and open. Keycard entry to the lifts not in use. Corridoors to rooms dreary, rooms OK but wouldn't run to stay here again.
Stayed 4 nights in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Chloe

Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Philip, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities
Did exactly what we needed for a place to sleep for a few hours. Would definitely stay again..
Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Helen

Stayed 1 night in Feb 2024
Response from Front Office on 4 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Louise

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
From the photograph when booking I was disappointed at the tired state of the room. However it was clean. There was a bucket outside the room for a leak also. Obviously some work needs to be done on improving the hotel.
Stayed 1 night in Feb 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

jessica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room keys never work,
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the position of the hotel, car parking a little further walk than anticipated, thought that the walls were very thin and could hear next door snoring, toilets flushing etc. Cpuld hear also people coming in at 4am noisy down the corridors
Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Craig

Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel would stay again
Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for work, good gym facility, would be 10/10 if had some dumbbells available
Stayed 1 night in Jan 2024
Response from Front Office on 20 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Julie

Travelled with family
Liked: Amenities
Really friendly staff Some areas of the property it carpets and bathrooms are somewhat in need of updating now. Also parking is a good 10 mins walk away and at night that is a little unnerving if you don’t k ow the area
Stayed 1 night in Jan 2024
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Daniel

Stayed 2 nights in Jan 2024
Response from Front Office on 15 Feb 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Tegan

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were cold and key cards failed to work. Constant draft coming through windows even when shut so sleepless night.
Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Mohammed

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

David

Disliked: Cleanliness, staff & service, room comfort
Need to sort the mold on the bathroom ceiling. Walls are paper thin and you can hear everything going on in adjacent rooms and corridor, makes for a bad night's sleep. Bed wasn't turned down properly during the stay. Multiple food choices unavailable on the menu, and that served was not worth the price I paid. TV from the early 2000's that kept losing signal. Room furniture is serviceable but dated. Room was alright if you're looking for a cheap bed whilst on a night out in town, but not recommended for a relaxing stay.
Stayed 2 nights in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel. Modern and convenient to nightlife and shopping.
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Collette

Travelled with partner
Disliked: Property conditions & facilities
Clean main areas, rooms dated, dusty and dirty. Needs a refurb, old windows where the seals have gone, so there’s a draft. Handle on the door wasn’t the best so took a few attempts to open door. Breakfast was shocking during the week, a little better on Saturday.
Stayed 3 nights in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 Terrible

Yu-Chieh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not come back again!
The room is freezing cold. Shower is cold no hot water. Cleaner knocked the door at 8am asking what time we are checking out. Cleaner came again around 9am asking what time we are leaving. We cant even have a good sleep till the check out time which is 11am. Told the receptionist which they dont do anything apart from they will tell the cleaner.
Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Verified traveller

Business traveller
Good night!
It was very average. The room was disappointing as was basic - recently stayed in a Premier Inn which budget price with pillow menu and plush linen
Stayed 2 nights in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town Centre but Quiet
Very central, but also very quiet area Near the Riverside with local convince store across the Sq, Nice selection of bars and restaurants all within short walking distance. Pleasant riverside walks with predestinan bridge
Stayed 5 nights in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

jules

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit, will stay again.
Stayed 1 night in Dec 2023
Response from Front Office on 11 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!