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Reviews of Hampton Inn & Suites Berkshires-Lenox

2.5 out of 5
Hampton Inn & Suites Berkshires-Lenox
445 Pittsfield Rd, Lenox, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a quiet location with plenty of parking. Outside area average..would be nice to have an actual patio area instead of tables on the grass. The pool room could be warmer. The staff is pleasant. Breakfast is average, nice to have the waffle maker. Enjoyed our stay well enough..but I would say that nothing stands out about it. It wasnt a bad place, or a great place..its just average!
Stayed 1 night in May 2024
Response from Elissa on 6 May 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Elissa on 30 Apr 2024
Thank you very much for taking the time to respond to our survey. Our daily mission is to ensure each guest has an amazing experience! If there was anything we could have done better to improve your stay, please share your thoughts with us!

10/10 Excellent

Mary Ellen, Springfield

Travelled with partner
Liked: Cleanliness, amenities
Set back from the road, clean and friendly staff
Stayed 1 night in Apr 2024
Response from Elissa on 30 Apr 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Darlene, West Caldwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay Sugar here. Everything is ultra clean. The breakfast is wonderful and the staff is friendly and attentive. I highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Elissa on 30 Apr 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elissa on 30 Apr 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Grace Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff was friendly
Stayed 1 night in Apr 2024
Response from Elissa on 30 Apr 2024
Thank you very much for taking the time to respond to our survey. We truly value the feedback we receive from our guests. Thank you for your kind words and we look forward to welcoming you back again soon!

10/10 Excellent

Mike

Stayed 1 night in Apr 2024
Response from Elissa on 30 Apr 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Michael, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room. Very nice
Stayed 2 nights in Apr 2024
Response from Elissa on 22 Apr 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Great property and the breakfasts are really good with a large selection.
Stayed 4 nights in Apr 2024
Response from Jenn on 12 Apr 2024
Thank you so much for your feedback. We look forward to hearing what our guests have to say about us and how we are doing as a team. We hope we are able to welcome you back again in the future.

8/10 Good

Andrea, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and it's in a cozy location (it's a bit hidden in the back). It is good for a one night stay. The staff is professional and efficient in what they do. Breakfast is kind of limited but is still really good. They also have complementary hot chocolate, coffee and tea in their lobby.
Stayed 1 night in Apr 2024
Response from Elissa on 12 Apr 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were incredibly friendly. Happy to allow us early check in.
Stayed 2 nights in Mar 2024
Response from Elissa on 28 Mar 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
THe room was spacious and clean, staff were very helpful. Breakfast was also a nice bonus to have
Stayed 1 night in Mar 2024
Response from Elissa on 13 Mar 2024
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your stay and we look forward to welcoming you again soon! Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Elissa on 9 Mar 2024
Thank you very much for taking the time to respond to our survey. We truly value the feedback we receive from our guests.Again, thank you. We are looking forward to welcoming you back again soon.

10/10 Excellent

Kim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Elissa on 9 Mar 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with all the needed amenities! Breakfast selection is fantastic and fresh. Best place in the Pittsfield area so far.
Stayed 4 nights in Feb 2024
Response from Elissa on 9 Mar 2024
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Elissa on 10 Feb 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Elissa on 10 Feb 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

8/10 Good

Genne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff Goes the Extra Mile
Super friendly and helpful staff. Hot breakfast was well above average. Room was large with fridge and microwave. Got a good rate when we had to extend stay for a third night due to snow storm.
Stayed 2 nights in Jan 2024
Response from Alison on 11 Jan 2024
Thank you for sharing you kind words and we are looking forward to your next visit. Thanks again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lenox
Our experience at the Hampton Inn and Suites chain has always been good. Everything was well maintained and clean. The breakfast was just what the doctor ordered….would definitely stay here again’
Stayed 2 nights in Jan 2024
Response from Alison on 11 Jan 2024
Thank you! Making you happy makes us happy!

6/10 Okay

Kristen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.
Stayed 2 nights in Dec 2023
Response from Elissa on 20 Jan 2024
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus. We will work within our breakfast department to ensure that all items are fully stocked until the end of breakfast to ensure that there is enough food for everyone who is looking to enjoy the complimentary breakfast. Please accept our sincere apologies for the challenges you experienced during your stay.

4/10 Poor

Thomas, Poughquag

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Hello, What has happened to the breakfasts? They have become awful. The fruit is in decaying condition, eggs are cold and rubbery. The 'sausage material' you have in the hot cart that you call 'sausage' seems like pure fat. There is no flavor in the food at all. What happened to you guys? Why have you slipped so far downhill? I used to love the breakfasts. -- I would also like to note that the staff are grumbling, not friendly, and seem bored and unhappy.
Stayed 2 nights in Dec 2023
Response from Elissa on 20 Jan 2024
Thank you very much for taking the time to respond to our survey. Our daily mission is to ensure each guest has an amazing experience! We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus. Again, thank you.

8/10 Good

STEVEN, MONROE

Travelled with partner
Liked: Cleanliness, staff & service
Near Lennox center
Stayed 1 night in Dec 2023
Response from Elissa on 1 Jan 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Elizabeth Annetty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elissa on 29 Dec 2023
Thank you for taking the time to respond to our survey. We are happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Stayed 1 night in Dec 2023
Response from Elissa on 29 Dec 2023
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

Aleida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service. Breakfast is definitely a plus. Conveniently located.
Stayed 1 night in Dec 2023
Response from Elissa on 29 Dec 2023
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

Jinmei

Stayed 1 night in Dec 2023
Response from Elissa on 20 Jan 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

6/10 Okay

Edward

Business traveller
Disliked: Property conditions & facilities
Hotel is outdated and vastly overpriced
Stayed 1 night in Dec 2023
Response from Elissa on 14 Dec 2023
Thank you for taking the time to share your thoughts regarding your recent visit with us.   We truly value our guest's feedback.   It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus.I apologize that your experience was not what you had expected but we will be going through a renovation starting within the next year and hope you give us another chance to provide you a great experience when it is completed. Thank you again,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay with Our Two Dogs was Fantastic
Our stay with our two dogs was fantastic. The front desk people were very welcoming and even gave us two goodie bags for our dogs. The room was really clean and smelled good. They use eco-friendly bath products which I love. I am going to buy the shampoo and conditioner they have because it made my hair so soft and smooth. I highly recommend staying here!
Stayed 3 nights in Dec 2023
Response from Alison on 14 Dec 2023
Thank you! We are so happy to see that you had a fantastic stay and we are looking forward to your next visit. Thanks again.

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Elissa on 10 Feb 2024
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Nikki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alison on 14 Dec 2023
Thank you!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The room was clean, and the bed was comfortable.
Stayed 1 night in Dec 2023
Response from Alison on 14 Dec 2023
Thank you. We loved having you here.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alison on 14 Dec 2023
Thank you!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again when I'm in the area. Great location. Lots of amenities. High quality for a great price.
Stayed 2 nights in Nov 2023
Response from Elissa on 4 Dec 2023
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 Excellent

INDU RASIKA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet place.
Stayed 1 night in Nov 2023
Response from Elissa on 4 Dec 2023
Thank you for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really positive hotel experience that left us well rested. The bed was extremely comfortable and the area was pretty quiet. Most importantly, the room was very clean.
Stayed 1 night in Nov 2023
Response from Alison on 16 Nov 2023
Thank you! Making you happy makes us happy. Thanks again.

10/10 Excellent

Wendy S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked walking to the pond and seeing the beaver dam! Didn’t know there was a possible bear lurking in the brush that we ventured into! That would have been helpful to know!! Lol.
Stayed 2 nights in Nov 2023
Response from Alison on 13 Nov 2023
Thank you! We are happy to see that you were able to take advantage of our lovely location. We are looking forward to your next visit. Thanks again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay and the staf was very very good.
Stayed 1 night in Nov 2023
Response from Jenn on 7 Nov 2023
Thank you so much for your feedback. We appreciate what our guests have to say about us and how we are doing as a team, so thank you again and we hope to welcome you back again in the future.

8/10 Good

Elisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alison on 2 Nov 2023
Thank you.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alison on 30 Oct 2023
Thank you!

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s reception staff were exceptionally welcoming and helpful.
Stayed 1 night in Oct 2023
Response from Alison on 30 Oct 2023
Thank you. We loved having you here.

10/10 Excellent

Robin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with good amenities. Helpful and friendly staff
Stayed 2 nights in Oct 2023
Response from Alison on 28 Oct 2023
Thank you. We are looking forward to welcoming you back again soon.

6/10 Okay

Walter

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
They wanted to give us the worst room in the whole place until we complaint and got a better room.
Stayed 2 nights in Oct 2023
Response from Alison on 28 Oct 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable spacious accommodation. Convenient amenities.
Stayed 2 nights in Oct 2023
Response from Alison on 28 Oct 2023
Thank you. We loved having you here.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alison on 13 Oct 2023
Thank you!!

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The entrance and lobby area appears to have been recently upgraded, but the rooms have not. Our room on the 3rd floor was quite worn and had a slight odor. I asked the receptionist if some of the rooms had already been upgraded and she said no but that is in the works soon. I would say we paid $319/night for a nice lobby and a $150 room.
Stayed 2 nights in Sep 2023
Response from Alison on 9 Oct 2023
Thank you for your feedback. Your comments will be addressed at our next team meeting. Again, thank you.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean and comfortable Good location
Stayed 1 night in Sep 2023
Response from Alison on 5 Oct 2023
Thank you! We loved having you here.

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Alison on 28 Oct 2023
Thank you!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very friendly and accommodating. We had a delicious dinner at the restaurant they recommended. Convenient location.
Stayed 2 nights in Sep 2023
Response from Alison on 5 Oct 2023
Thank you. We are happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon.

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Very clean hotel.
Stayed 2 nights in Sep 2023
Response from Alison on 5 Oct 2023
Thank you. Making you happy makes us happy.

6/10 Okay

David

Travelled with partner
Not easy to locate building. Breakfast was average at best.
Stayed 1 night in Sep 2023
Response from Elissa on 26 Sept 2023
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus.