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Reviews of The Campbell House Lexington, Curio Collection by Hilton

4 out of 5
The Campbell House Lexington, Curio Collection by Hilton
1375 South Broadway, Lexington, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 325 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The photos of the hotel did not match our expectations and price for our stay. The room was subpar- painted over wallpaper and wall patching, minimal room lighting, and a bathroom that felt semi-clean at best. We would not recommend this hotel in future.
Stayed 2 nights in May 2024
Response from Management on 15 May 2024
We apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we're committed to addressing these issues to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations.

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the restaurant and patios.
Stayed 1 night in May 2024
Response from Management on 8 May 2024
Thank you for the 5 out of 5! We look forward to hosting you again in the future.

6/10 Okay

Leisa

Business traveller
Disliked: Amenities
restaurant is overpriced - over $7 for a beer redic!
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
Your feedback is valuable, and we'll use it to make improvements. We hope you'll consider visiting us again in the future.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. However, the walls in the rooms are very thin and we were able to hear everything the room beside us did and said.
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
While we are thrilled to hear about our attentive staff, we're disappointed about the issues you faced during your stay. We appreciate your feedback and will take steps to make necessary improvements.

4/10 Poor

Matthew, Covington

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are dated and were not clean to the extent you would expect. The management allowed disruptions in the hallway well past 1AM will little concern or intervention. At $300 /night well over priced for the value of the experience.
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
We're sorry to learn about your less-than-ideal experience at our hotel. Your feedback is important, and we will investigate the concerns you've raised to prevent similar issues in the future. We hope you'll consider staying with us again to experience a better stay.

4/10 Poor

Josh

Dinner at the restaurant was great, but the hotel itself left a lot to be desired. The room had paint and carpet that looked like bad DIY work, as did the fixtures in the bathroom. Not what I expected for the price I paid.
Stayed 1 night in Apr 2024
Response from Management on 8 May 2024
We're genuinely sorry to hear about the problems you encountered during your stay. Your feedback is invaluable, and we take it seriously. Rest assured, we will work diligently to address these issues and provide a more pleasant experience for our guests.

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a great bar and service
Stayed 4 nights in Apr 2024
Response from Management on 8 May 2024
Thank you for your feedback! We look forward to welcoming you back soon and providing you with a 5 star experience.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Good restaurant.
Stayed 1 night in Apr 2024
Response from Management on 8 May 2024
Thank you for the 5 out of 5!

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big quiet room, comfy bed, Friendly staff!
Stayed 2 nights in Apr 2024
Response from Management on 8 May 2024
Thank you for the 5 out of 5!

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We paid extra for breakfast on Expedia, but they did not have a free breakfast option at hotel.
Stayed 1 night in Mar 2024
Response from Management on 8 May 2024
We appreciate you taking the time to share your feedback with us. We are saddened to hear that you were inconvenienced with this misunderstanding. Please contact us directly to ensure all was resolved.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel!
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you for the 5 out of 5!

2/10 Terrible

sierra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside was nice but inside was not. Room smelled awful and bathroom was disgusting. Bed was so uncomfortable. No pool no breakfast. Worst hotel we’ve stayed at on our entire vacation. Won’t be back.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We're sorry to hear about the challenges you encountered during your stay. Your feedback is valuable, and we will use it to make improvements to our services and facilities.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel - rooms are small though. Really close to UK’s campus which is why we stayed there. Wish they had a continental breakfast offering with your stay - but there is a Dunkin across the street and a restaurant connected to the hotel
Stayed 1 night in Mar 2024

8/10 Good

Sam, DECATUR

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and the in-house restaurant. My only complaint…I could hear people in the hallway like they were standing in my room. This surprised me considering the quality of the property
Stayed 2 nights in Mar 2024

4/10 Poor

Kyle

Stayed 3 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so impressed with the facility and the service and staff members that we plan to return soon. We have a surgical procedure at UK hospital which will require a overnight stay in Lexington.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
We're delighted to hear that you had an amazing experience! We look forward to welcoming you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Very Kentucky Horse Country
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
It's music to our ears that you enjoyed our classic Southern elegance style! We wish to welcome you back soon!

10/10 Excellent

jose

Liked: Amenities
.
Stayed 3 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you for the 5 out of 5!

6/10 Okay

william

Travelled with partner
Liked: Staff & service
The guy at the front desk started it off being very marginally friendly. I guess he was ok, but you just expect someone to be welcoming, but he wasnt (maybe he felt bad or was having a bad day) The place is a maze , looks to have been built 70 or so years ago. They have painted it a nice warm country blue and updated it, and its fairly nice . yet there are parts of it that are "musty" and very dated. The room itself is nice, with a nice TV and cooling/heating system. Beds are soft and comfortable. The shower pressure was very poor, and there is nothing to keep the water from going over to the rest of the floor- so we had to put towels down. Not that huge of a deal but still just odd. We had a plumbing incident, but called front desk and a super nice, super efficient guy came to the room within ten minutes and resolved the issue. My wife woke up the next morning and had a few small bites on her face and neck. I am not insinuating it was bed bugs, I dont know? something very small bit her, during the night. For the price of the place, with no breakfast, a very marginally nice front desk person , low shower pressure and a just a weird maze of an antiquated, old building its just not worth the price. I am sure this classic building had its day, and it has some horse business charm to it.. but its one of those places that needs to be on extreme make-over that gets complete face lift. There is a nice Bar area , and the workers there were very nice. its just a very weird old vibe
Stayed 1 night in Jan 2024

4/10 Poor

Victoria

Stayed 2 nights in Jan 2024
Response from Management on 26 Feb 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is crucial in helping us identify areas for improvement, and we're committed to making necessary changes. We hope you'll give us another chance to provide you with a more satisfying stay.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty place.
Stayed 1 night in Jan 2024

8/10 Good

Karen

Stayed 1 night in Jan 2024

10/10 Excellent

Nancy, Pittsfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of the room. Bathroom fan a problem. Could have used another corner arm chair.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rares

Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but the restaurant was meh.
We loved the hotel. The restaurant was struggling. Boyfriends food was burnt and mine was half raw. Overall 8/10
Stayed 2 nights in Dec 2023

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, awesome ambiance and friendly staff.
Stayed 1 night in Jan 2024

8/10 Good

Glenn

Stayed 1 night in Jan 2024

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very classy
Stayed 1 night in Jan 2024

10/10 Excellent

Beglije

Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

KAREN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Liked: Staff & service, property conditions & facilities
Response from Management on 26 Feb 2024
Thank you for the 5 stars!

10/10 Excellent

Promise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Guta

Liked: Cleanliness, staff & service, property conditions & facilities
It’s alright. Nothing crazy
Stayed 2 nights in Nov 2023

10/10 Excellent

Dan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Nov 2023

6/10 Okay

Keon

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Great staff, restaurant and bar but the bathroom in my guest room was underwhelming. HVAC inside the room was loud and annoying.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Linda

Business traveller
Stayed 4 nights in Oct 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little worried of the other reviews when booking, but personally I really enjoyed staying here. Yes the hallways and rooms don’t necessarily match the lobby or the restaurant, and yes the bathrooms are small, but that didn’t matter to us. I didn’t really notice a musty odor or anything like that. I thought the staff all around was super friendly, and it was a great location for what we were wanting!
Stayed 3 nights in Oct 2023

10/10 Excellent

JULIE, arlington heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet could use an update, otherwise the. Ar and restaurant are great
Stayed 2 nights in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

JoDell

Stayed 1 night in Sep 2023

6/10 Okay

Wendy

Liked: Staff & service, property conditions & facilities
It was good other than you could hear talking in the other room. And it was normal talking. Late at night so could have been tv.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KLee
Was an absolutely amazing property. If you are looking for a little piece of Kentucky charm, this is the place for you. On site restaurant was really good food & service. Free parking & friendly staff. Definitely a 10
Stayed 1 night in Sep 2023

6/10 Okay

Edward

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The outside area around entry doors were unkept, large “nests” of spider webs with bugs suspended from them. Our bathroom tub had a small pool of what looked like blood in it. We threw a towel over it and did not use it during our overnight stay. The room was huge but the bathroom small, so small that the bathroom door opened into the toilet.
Stayed 1 night in Sep 2023