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Reviews of Holiday Inn Express Lisbon - Plaza Saldanha, an IHG Hotel

3 out of 5
Holiday Inn Express Lisbon - Plaza Saldanha, an IHG Hotel
Avenida Joao Crisosomo No40 E, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 560 out of 853 reviews" "
Rating 8 - Good. 225 out of 853 reviews" "
Rating 6 - Okay. 42 out of 853 reviews" "
Rating 4 - Poor. 15 out of 853 reviews" "
Rating 2 - Terrible. 11 out of 853 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Soncerae

Liked: Cleanliness, property conditions & facilities
Overall it was a good place to stay.
Stayed 3 nights in May 2024
Response from Pedro Carneiro on 19 May 2024
Thank you for your candid review.We apologize that your recent stay did not meet expectations.We appreciate your comments and will share these with our team so that we can continue to improve our services.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Mital

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members were helpful and friendly. Amazing breakfast options and location was great and walkable to lot of dining options in the area.
Stayed 3 nights in May 2024
Response from Pedro Carneiro on 19 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Mital

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the downtown area, metro station, bus stops, dining options, fast food restaurants, and park area. The room and bathroom was nice and clean. Great breakfast options with tea, coffee, cappuccino, green tea, juices, different breads, fresh croissant, cereal, cakes, pastry, tomatoes, cucumber, cheese options, yogurt, fresh fruits, and few non-veg options. Parking fee is around 14 euros but there is some parking garage in the area for lesser price.
Stayed 3 nights in May 2024
Response from Pedro Carneiro on 19 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Teresita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the city. But Safe
Stayed 4 nights in Apr 2024
Response from Sara Gomes on 13 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sara GomesFront Desk

8/10 Good

Margaret Ann

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No coffee in rooms. No furniture for belingings
Stayed 5 nights in May 2024
Response from Barbara Dantas on 11 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in facile et courtois. On nous a donné accès à notre chambre à midi au lieu de 15h00. C’était très apprécié. La chambre était propre. Le quartier était tranquille et agréable. Le petit déjeuner était extraordinaire. Tout nous a semblé cinq étoiles.
Stayed 1 night in Apr 2024
Response from Sara Gomes on 8 May 2024
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 3 nights in May 2024
Response from Miguel Botelho on 7 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room did not have AC. I called down straight away and was told that it would be turned on. A couple of hours later I called back down as it was still quite warm. I was told it would be addressed. 2 minutes later, I got a call back that the AC was not working for our room and that we could change rooms. We were already in bed and set up so that was not a reasonable option. The next morning I was told that there was no AC on the 5th floor as they are transitioning the system from heat and that the person I spoke with should have known that. I asked why we were put on that floor if the AC wasn’t working. The person at the desk had no answer. The supervisor was not in. I honestly believe that when you book through a third party, you are not treated with the same respect or given the same level of service. Twice now I’ve not been happy with rooms booked through Expedia. I was shocked as generally Holiday Inn is quite good. I asked for my money back and was told I would have to email the supervisor once back in Canada.
Stayed 1 night in Apr 2024
Response from Miguel S Botelho on 29 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Racielle Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. 5-minute walk to a huge shopping mall. Easy walk to metro station. Free breakfast.
Stayed 3 nights in Apr 2024
Response from Miguel S Botelho on 24 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

ARTURO, McAllen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended for its location, safe and easily accessible area.
Stayed 3 nights in Apr 2024
Response from Miguel S Botelho on 28 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mariana Pereira on 17 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Margaryta, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Typically American hotel, nothing fancy, convenient location and parking for us. Underground parking nearby, we paid 12.50 for 8,5 hours , hotel parking is 14$ overnight. Good breakfast. I have seen mostly American and Canadian guests. Small room , view to street. Shower only. Comfortable bed. Everything was good.
Stayed 1 night in Apr 2024
Response from Miguel S Botelho on 11 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 Excellent

Suzanne, Ancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern option well located within the city. It is nice to have a modern bathroom. The free breakfast is varied and very good. We will return.
Stayed 4 nights in Apr 2024
Response from Dantas on 9 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. SincerelyBarbara Dantas

10/10 Excellent

Luba

Travelled with partner
Overall, great place to stay. Clean, do not hear street noise. Front desk staff helpful and excellent breakfast. Close to metro station. A couple of downsides: walls between rooms not very thick, so some noise comes through and air in room controlled centrally, so was a bit warm. Would stay again.
Stayed 2 nights in Apr 2024
Response from Mariana Pereira on 7 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff were helpful regarding car parking and the room was lovely
Stayed 2 nights in Mar 2024
Response from Miguel S Botelho on 7 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Loretta

Stayed 1 night in Apr 2024
Response from Mariana Pereira on 23 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Miguel S Botelho on 3 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

Javier

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Mariana Pereira on 2 Apr 2024
Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas.Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.Atentamente,

6/10 Okay

ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Mar 2024
Response from Mariana Pereira on 25 Mar 2024
Thank you for your candid review.We apologize that your recent stay did not meet expectations.We appreciate your comments and will share these with our team so that we can continue to improve our services.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

wassim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Mariana Pereira on 18 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a concert at the Campo Penquo. Very close to metro station and venue, about 20 mins walk to each. Nice continental breakfast inc.
Stayed 1 night in Feb 2024
Response from Mariana Pereira on 3 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb economy range hotel. Modern , spotlessly clean, close to Metro and ease of access to surrounding area. Staff helpful, breakfast basic but good.
Stayed 3 nights in Feb 2024
Response from Mariana Pereira on 3 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this property
Stayed 3 nights in Jan 2024
Response from Mariana Pereira on 29 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice room, excellent breakfast, and good transport links
Stayed 2 nights in Feb 2024
Response from Pedro Costa - Front Desk on 24 Feb 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,"

10/10 Excellent

Marce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for a week and I was very satisfied with the service. The hotel was clean and well-maintained, and the staff were friendly and helpful. The location was perfect, close to everything I needed, such as shops, restaurants, and public transport. The breakfast was also good, with a variety of options to choose from. I would definitely recommend this hotel to anyone looking for a comfortable and convenient place to stay.
Response from Mariana Pereira on 19 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Bhupendra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice service.
Stayed 3 nights in Feb 2024
Response from Miguel S Botelho on 16 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent housekeeping and reception. The room is spotless with comfortable bed. The reception staff is very accommodating to my request when asked to change from twin to double bed room. Breakfast is just right for what is paid for. Highly recommended
Stayed 5 nights in Feb 2024
Response from Miguel S Botelho on 15 Feb 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Feb 2024
Response from Mariana Pereira on 12 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Atanas

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 3 nights in Feb 2024
Response from Mariana Pereira on 12 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location downtown
Excellent place to stay on business trip. Centrally located and accessible to downtown areas
Stayed 2 nights in Feb 2024
Response from Front Desk on 9 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Barbara Dantas

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and helpful
Stayed 6 nights in Jan 2024
Response from Miguel Botelho on 9 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Jocelyn

Clean. Great staff who were helpful and accommodating. I will be back later this week.
Stayed 2 nights in Jan 2024
Response from Rafael Botas on 5 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

Jean Carlos

Disliked: Staff & service
For very short stay
Good location and not bad breakfast options, but small rooms and staff is unfriendly.
Stayed 3 nights in Dec 2023
Response from Rafael Botas on 5 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Sangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023
Response from Rafael Botas on 5 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

mazin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Rafael Botas on 5 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Rafael Botas on 5 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Maxie

Disliked: Staff & service
Response from Mariana Pereira on 18 Mar 2024
Thank you for your candid review.We apologize that your recent stay did not meet expectations.We appreciate your comments and will share these with our team so that we can continue to improve our services.We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

MANIKANDA RAMAN

Stayed 3 nights in Dec 2023

10/10 Excellent

Nazir

Excellent
We had a very pleasant stay and staff were very professional. Room was clean and had everything we needed for our duration.There was a variety of food for breakfast included in the price. Nearest metro was 5 minute walk and a shopping centre nearby. Really enjoyed our stay .thankyou
Stayed 2 nights in Nov 2023
Response from Pedro Carneiro on 17 Nov 2023
Thank you so much for your review of our hotel. We appreciate your loyalty as an [INSERT STATUS HERE IF APPLICABLE: Gold Elite, Platinum Elite] IHG Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Roy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 2 nights in Nov 2023
Response from Mariana Pereira on 12 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Ok
Budget like hotel with a 4 star price tag.
Stayed 4 nights in Oct 2023
Response from Pedro Carneiro on 5 Nov 2023
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Sincerely,

10/10 Excellent

bente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Nov 2023
Response from Mariana Pereira on 3 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Linda V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Breakfast was good and well maintained.
Stayed 4 nights in Oct 2023
Response from Pedro Carneiro on 7 Nov 2023
Thank you so much for your review of our hotel. We appreciate your loyalty as an [INSERT STATUS HERE IF APPLICABLE: Gold Elite, Platinum Elite] IHG Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Staff was very helpful. Breakfast was great.
Stayed 2 nights in Oct 2023
Response from Mariana Pereira on 2 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mariana Pereira on 31 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Mary

Stayed 2 nights in Oct 2023
Response from Pedro Carneiro on 29 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Pedro Carneiro on 29 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pedro Costa on 26 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with some frustrating shortcomings
Not a bad hotel at all. Well located, with an efficient and friendly staff. The room was spacious enough and well maintained. The hotel offers parking at a reasonable price, which is really convenient. Breakfast was ok although the coffee machine makes Nescafe coffee, which is atrocious in my opinion. Also, the breakfast area is very busy and noisy. I would rather pay for breakfast and get a more decent coffee and better selection. What I really didn't like is the fact that the room temperature is centrally-controlled and you need to call the front desk every time you want to adjust the temperature. Also, there is no safe in the room (really?) or a small fridge to keep your water bottle.
Stayed 3 nights in Oct 2023
Response from Tainá Belucio on 26 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.