Outdoor pool, pool loungers

Reviews of Jam Hotel Lisbon

3 out of 5
Jam Hotel Lisbon
80 Avenida 24 de Julho, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 149 out of 201 reviews" "
Rating 8 - Good. 40 out of 201 reviews" "
Rating 6 - Okay. 5 out of 201 reviews" "
Rating 4 - Poor. 4 out of 201 reviews" "
Rating 2 - Terrible. 3 out of 201 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacques-Olivier, Hampstead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great look, friendly staff. Very central
Stayed 1 night in May 2024

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and superb hotel
Stayed 2 nights in May 2024
Response from The JAM Team on 23 May 2024
Dear Frédéric,Thank you for such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to a return visit from you in the future.Best wishes,The JAM Team

10/10 Excellent

Sidarth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The JAM Team on 23 May 2024
Estimado(a) hóspede, estamos gratos pela sua avaliação.É ótimo saber da sua satisfação, sendo muito importante para a nossa equipa ver que valorizou o atendimento e serviço de limpeza.Fazemos votos de que regresse em breve.Cordialmente,The JAM Team

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay here, the dipping pool was a nice bonus. Very close to everything and public transportation
Stayed 2 nights in May 2024
Response from The JAM Team on 20 May 2024
Dear Lana, Thank you very much for your kind review.We are thrilled to hear that the rooftop dipping pool added a special touch to your stay and that our convenient location provided easy access to nearby attractions and public transportation. The team at Jam Hotel Lisbon takes great pride in maintaining high standards of cleanliness and service, so your commendation of our room amenities and the overall condition of our hotel is greatly appreciated.It is our aim to offer a unique experience, and we're glad that our efforts resonated with you. We're also pleased you found our staff to be welcoming and helpful throughout your visit.It would be a pleasure to welcome you back. Best wishes,The JAM Team

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the style and how it was decorated.
Stayed 1 night in May 2024
Response from The JAM Team on 15 May 2024
It warms us to know that the distinctive style and decor of Jam Hotel Lisbon resonated so well with you. Our team takes great pride in maintaining the highest standards of cleanliness and we're delighted that this was reflected during your stay. The comfort and satisfaction of our guests are our top priorities, and we're glad that our room amenities met your expectations.Your commendation of the service provided by our dedicated staff is greatly appreciated. They strive to offer a friendly and helpful atmosphere that makes our guests feel at home.It would be a pleasure to welcome you back. Best wishes,The JAM Team

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Great accommodations and friendly, helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, designed by a famous designer Very eclectic. Roof top pool, bar, and lounge area was a hit.
Stayed 1 night in May 2024
Response from The JAM Team on 13 May 2024
Dear Paul,Thank you for such a great review.It is heartening to learn that our newly renovated design and the rooftop pool, bar, and lounge area left a positive impression on you. Our commitment to providing exceptional service is reflected in your appreciation for our room cleanliness and overall hotel condition.We note your mention of the room amenities. While our rooms are not equipped with TVs and minibars to maintain the industrial simplicity of our design and encourage guests to connect with each other and the vibrant city around us, we are always looking for ways to enhance our guest experience.Your kind words regarding our staff's friendliness and the hotel's unique design are truly encouraging. At Jam Hotel Lisbon, we strive to create a welcoming and memorable atmosphere for our guests.We look forward to a return visit from you in the future.Best wishes,The JAM Team

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a little off the beaten path but the staff and hotel made up for it. Everyone was super friendly and accommodating and the food was excellent. The rooftop bar had a laid-back atmosphere but the staff and bartenders were excellent. We had a single room that was great but would think that rooms with the bunk beds would be a little crowded. We will definitely go back!
Stayed 2 nights in Apr 2024
Response from The JAM Team on 4 May 2024
Dear Brian, Thank you for taking the time to review your stay.We are delighted to hear that our staff's friendliness and the quality of our food made a positive impact on your visit. It's wonderful to know that the unique atmosphere of our rooftop bar contributed to a relaxing and enjoyable experience.While our location is a bit secluded, we take pride in being a tranquil oasis away from the hustle and bustle, and are glad that this aspect did not detract from your overall satisfaction. We also appreciate your feedback regarding the room accommodations, especially for those with bunk beds. Our design is intended to optimize space while ensuring comfort, and we recognize that preferences may vary.Rest assured, every team member at Jam Hotel Lisbon is committed to providing a welcoming and comfortable environment for all our guests. We hope that our super-fast Wi-Fi, clean and comfortable rooms, and stunning rooftop pool views left you with fond memories. We look forward to the opportunity to serve you again.We are looking forward to welcoming you again. All the best!The JAM Team

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it was creative and unique! The functional and creative room, the decor throughout. Loved it all! Breakfast was excellent. Staff was fun and friendly. We enjoyed our stay. The area around it was industrial.
Stayed 1 night in Apr 2024
Response from The JAM Team on 30 Apr 2024
Dear Douglas, Thank you for taking the time to review your stay.Your kind words about our functional and creative rooms, as well as the thoughtful decor throughout the hotel, truly resonate with us. It's delightful to know that the uniqueness of our establishment contributed to making your stay memorable.While the surrounding industrial area may contrast with the hotel's vibe, we find that it adds a distinct character to our location, providing a unique backdrop that many of our guests appreciate. However, we understand that it might not be everyone's preference, and we hope it did not detract significantly from your overall experience.We're also pleased that you enjoyed the breakfast offerings and found our staff fun and friendly. Our team at Jam Hotel Lisbon takes great pride in delivering exceptional service and ensuring that every guest feels welcomed and valued.Thank you once again for choosing us and for your fantastic feedback. We look forward to the opportunity to host you again for another inspiring stay.We are looking forward to welcoming you again. All the best!The JAM Team

10/10 Excellent

Luca, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic yet industrial design hotel. Nice to walk around with a few great pockets for restaurants. The rooftop bar is nice, although the pool area is not large and can be claustrophobic if the hotel is busy.
Stayed 2 nights in Apr 2024
Response from The JAM Team on 26 Apr 2024
Dear Luca, Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed the chic industrial design of our hotel and found our location convenient for exploring the nearby dining options.While our rooftop bar is indeed a highlight for many guests, offering spectacular views of the city, we regret to hear that the pool area did not meet your expectations in terms of size. Our aim is to provide a relaxing atmosphere, and we take note of your feedback for future improvements.The cleanliness of our rooms and the condition of the hotel are aspects we take great pride in, and your acknowledgement of these details is highly rewarding for our team. We are also glad that our services contributed positively to your experience.We are looking forward to welcoming you again. All the best!The JAM Team

10/10 Excellent

Alan Gomez

Stayed 3 nights in Apr 2024
Response from The JAM Team on 24 Apr 2024
Dear Alan,Thank you for such a great review.It's great to hear that you had an enjoyable stay.We look forward to a return visit from you in the future.Best wishes,The JAM Team

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff are beautiful nice place and locations
Stayed 2 nights in Mar 2024
Response from The JAM Team on 17 Apr 2024
Dear Ruben,Thank you for such a great review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back.Kind regards,The JAM Team

10/10 Excellent

Najmeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love the rooftop pool. It was perfect for April, but did make me think it may be stuffy in the height of summer. Location was perfect for us. Family room is way bigger than it looks. Just a nice vibe.
Stayed 4 nights in Apr 2024
Response from The JAM Team on 17 Apr 2024
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.It brings us immense pleasure to learn that our rooftop pool served as an ideal retreat during your April visit, and we trust it provided a refreshing escape from the city's bustle.While we understand your concern about potential stuffiness during the peak summer months, please rest assured that our pool area is designed to offer a comfortable and enjoyable ambiance for our guests year-round. Our attentive staff is always on hand to ensure your utmost comfort.Your commendation of our prime location and the spaciousness of our family room is greatly appreciated. At Jam Hotel Lisbon, we aim to create a welcoming and vibrant atmosphere, and it's rewarding to know we've succeeded in this regard. We're also delighted that our commitment to cleanliness, overall hotel condition, and the quality of our amenities met your standards of excellence.Our team is honored by your kind words regarding the service provided; ensuring our guests feel assisted and at ease is our top priority. Once again, thank you for choosing Jam Hotel Lisbon, and we look forward to the pleasure of welcoming you back in the not-too-distant future.We look forward to seeing you again in the future. Best wishes,The JAM Team

10/10 Excellent

kelvin

Liked: Cleanliness, property conditions & facilities
Nice trendy hotel centrally located
Stayed 1 night in Apr 2024
Response from The JAM Team on 17 Apr 2024
Dear Kelvin,Thank you for positively reviewing your time at our hotel.We are delighted to hear that you appreciated the pristine condition of our rooms and the overall state of our hotel. It is our continuous endeavor to provide a stylish and comfortable environment for all our guests. We take great pride in the positive remarks on our central location, which offers convenience and a wonderful experience for those exploring our beautiful city. Thank you once again for choosing Jam Hotel Lisbon, and we look forward to the pleasure of welcoming you back in the future.The JAM Team

10/10 Excellent

Tolga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to experience this well thought, processed in details, industrial architecture. Speaker system in rooms is a nice touch. The design of the rooms are top-notch. Front desk staff is very helpful. The rooftop is a hidden gem. The only small downside might be bar staff is a bit unexperienced. Since it is not a party bar, can be acceptable. Make sure to try Number two club 50m away. 10/10 hotel for sure..
Stayed 2 nights in Apr 2024
Response from The JAM Team on 17 Apr 2024
Dear Tolga, Thank you for sharing your feedback following your recent stay.Your appreciation of our industrial architecture and attention to detail is genuinely valued. It's delightful to know our in-room speaker system contributed positively to your experience. We take pride in the unique design of our rooms and are glad you found them to be exceptional.While we are pleased to hear that our front desk staff provided helpful service, we regret that our bar team did not meet your expectations. We are committed to continuous improvement and training for all our team members to ensure a consistently high standard of service. Your feedback is instrumental in guiding these efforts.Our rooftop is indeed one of Jam Hotel Lisbon’s jewels, offering breathtaking views of the city, and we are elated you found it to be a hidden gem. The nearby Number two club is an excellent recommendation for our guests looking for local entertainment, and we appreciate you bringing it to the attention of future visitors. Thank you for recognizing the overall excellence of our hotel, and please know that your satisfaction is our top priority.We hope to welcome you back on future occasions.Best wishes,The JAM Team

10/10 Excellent

Lalcrishna

Liked: Property conditions & facilities
Everything ok Only no tv entertainment
Stayed 4 nights in Apr 2024
Response from The JAM Team on 15 Apr 2024
Dear Guest, Thanks for sharing the impressions of your stay with us.We're thrilled to hear that you found our hotel to be in perfect condition. It's a point of pride for us that our guests enjoy our unique design and the dedication we put into maintaining our facilities.We do understand that the lack of in-room TV entertainment was a downside for you. Our choice to not include TVs in the rooms is part of our hotel's design concept, which focuses on encouraging guests to disconnect and fully immerse themselves in the vibrant Lisbon culture and the communal spaces we offer, such as our rooftop pool and bar with stunning city views.Nevertheless, we appreciate your feedback as it helps us to consider our guests' needs for future improvements.We look forward to welcoming you back on a future trip.Best regards,The JAM Team

8/10 Good

Neptune Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool and quite a unique property with its own charm. But no refrigerator, TV and the worst, most uncomfortable weird chair I’ve ever seen. I think it was made for oompa loompas. Other than those, fantastic hotel.
Stayed 4 nights in Mar 2024
Response from The JAM Team on 10 Apr 2024
Dear Neptune,Thanks for sharing your point of view.We are delighted to hear that you appreciated the unique charm of our property and were pleased with the cleanliness and service provided. We understand that certain amenities such as a refrigerator and TV were missed, and we apologize for any inconvenience this may have caused. Our hotel embraces a design concept focused on simplicity and environmental consciousness, which is why some traditional elements are absent from our rooms. We also regret to hear that the chair in your room did not meet your comfort expectations and will look into this matter. Rest assured, we continually strive to offer an exceptional experience and your comments are valuable to us in maintaining and improving our standards.We would love to have you return in the future. Kindest regards,The JAM Team

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the coolest hotel I have ever stayed at. The room small the amenities were great. Wish we had another night there!
Stayed 1 night in Apr 2024
Response from The JAM Team on 9 Apr 2024
Dear Amy,We really appreciate your feedback.We're thrilled to hear that our hotel stood out as the coolest you've ever stayed at. Our team takes great pride in providing exceptional amenities and ensuring that each guest has a memorable experience.Your feedback about the room size is noted; we aim to provide a cozy and warm environment for our guests to relax in. While the rooms are designed to be space-efficient, we understand that preferences on space can vary.It's wonderful to know that the overall service and hotel condition met your expectations and that you wished for an additional night with us.We hope to welcome you back. Best wishes,The JAM Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The JAM Team on 9 Apr 2024
Dear Elizabeth, thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next stay.Best wishes,The JAM Team

10/10 Excellent

tyrone

Travelled with group
Liked: Amenities, property conditions & facilities
Very different type of hotel but was peaceful
Stayed 4 nights in Mar 2024
Response from The JAM Team on 9 Apr 2024
Dear Tyrone,Thank you very much for this kind review.We are thrilled to hear that you found peace and tranquility during your stay with us. Our team takes great pride in the unique design and amenities that we offer, and we're glad that these aspects contributed to making your stay enjoyable.It's always encouraging to receive such wonderful feedback about the condition of the hotel and the quality of our room amenities. We strive to provide a comfortable and distinctive environment that stands out to our guests.We look forward to seeing you on your next visit.Kind regards,The JAM Team

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere and the employees very kind , the rooms are spacious and comfortable, perfect for families with kids
Stayed 2 nights in Apr 2024
Response from The JAM Team on 9 Apr 2024
Dear Alejandra,Thank you very much for this kind review of your stay.It warms our hearts to hear that the atmosphere at Jam Hotel Lisbon resonated so well with you and that you found our team's kindness to be noteworthy. Your commendation on our spacious and comfortable rooms is greatly appreciated, and we are thrilled to learn that they were a perfect match for your family needs. We take great pride in being a family-friendly hotel, and your acknowledgment of this aspect encourages us to continue providing exceptional service to all our guests, including the little ones.We hope to see you again. Kind regards,The JAM Team

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! The front desk staff were super helpful with providing directions and offering suggestions for “ must see” locations/attractions. The hotel decor is unique and interesting and the rooftop bar and deck area is awesome! We had a great stay and will definitely book again if we are lucky enough to get back to Lisbon!!
Stayed 2 nights in Mar 2024
Response from The JAM Team on 9 Apr 2024
Dear Lana,Thank you for sharing your opinion after your recent stay.It's heartwarming to hear that our front desk team was able to assist you effectively and enhance your visit with their recommendations. Our unique decor is indeed a point of pride, and we're delighted it resonated with you. The rooftop bar and deck area is one of our standout features, offering breathtaking views and a perfect spot to unwind, so it's fantastic to know that it was a highlight of your stay. Your satisfaction and eagerness to return are the best compliments we could receive, and we eagerly await the opportunity to welcome you back.It would be a pleasure to welcome you back. Best wishes,The JAM Team

4/10 Poor

Harold

Fooled by glossy photo of roof top bar on a sunny day. This place is in a bad area. Attempt at “industrial chic” falls flat. Breakfast is overpriced. Not even a TV in the room. No chance I stay here again.
Stayed 1 night in Apr 2024
Response from The JAM Team on 8 Apr 2024
Dear Harold,Thank you for this review about your recent stay.While we are pleased to hear that you took note of our rooftop bar, we regret to hear that other aspects of your stay did not meet your expectations. Our design concept is indeed unique and may not be to everyone's taste, but we take pride in our industrial chic aesthetic. We apologize if the area did not align with your preferences, however, many find its proximity to the city center and local transport quite convenient. Concerning the breakfast, we strive to provide a quality experience with a variety of options to start the day right. We understand that not having a TV in the room was a point of disappointment; our hotel takes a modern approach focused on social spaces and unique experiences.We hope you will consider staying with us again in the future. Best regards,The JAM Team

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The JAM Team on 1 Apr 2024
Cara Diana, agradecemos o seu gentil comentário.Prezamos muito ter merecido a sua preferência e apraz-nos saber que fomos ao encontro de todas as suas expetativas.Esperamos voltar a recebê-la no nosso hotel brevemente. Atenciosamente,The JAM Team

10/10 Excellent

Petar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and trendy hotel. It was super clean and quiet. Comfortable beds and very interesting rooms. Kids loved the small outdoor pool on the roof.
Stayed 3 nights in Mar 2024
Response from The JAM Team on 28 Mar 2024
Dear Petar.We thank you for taking the time to provide us with your feedback.We are thrilled to hear that our dedication to cleanliness and quiet ambience contributed to the comfort of your stay. It is wonderful to know that the design of our rooms caught your interest and that your children had a memorable time enjoying our rooftop pool. The team at Jam Hotel Lisbon takes great pride in offering a friendly and helpful service, and we appreciate your recognition of our efforts.Your positive remarks about the bed quality and room amenities are especially encouraging, as we strive to provide a restful and well-appointed environment for our guests. Our rooftop bar has indeed become a favorite spot for many to enjoy the stunning views of the city, and we are glad it was a highlight for you as well.It's a pleasure to see that our services, including the 24-hour front desk and air conditioning in every room, met your expectations. While we don't have a minibar or TV in the rooms, we're delighted that this did not detract from your overall experience. Our aim is to maintain the charm of Jam Hotel Lisbon while ensuring our guests have a comfortable and enjoyable stay.We hope to welcome you back. Best wishes,The JAM Team

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The JAM Team on 28 Mar 2024
Dear Alison, Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We hope that you will visit us again in the future. Kind regards,The JAM Team

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar muy limpio y con varias opciones de comida
Stayed 4 nights in Mar 2024
Response from The JAM Team on 26 Mar 2024
Querido Ruben,Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Será un placer recibirle nuevamente en nuestro hotel para otra estancia memorable. Saludos cordiales,The JAM Team

2/10 Terrible

Harold

Stayed 1 night in Mar 2024

8/10 Good

Jim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The JAM Team on 22 Mar 2024
Dear Jim,Please accept our sincere thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,The JAM Team

10/10 Excellent

Hyginia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a wonderful place! Location is great and still away from all the other tourists. The hotel is so unique in a good way, so happy to find this place!
Stayed 3 nights in Mar 2024
Response from The JAM Team on 25 Mar 2024
Dear Ginia,Thank you for this positive review.We're thrilled to hear that our unique location and design contributed to a wonderful stay. Your appreciation for the cleanliness of our rooms and the overall condition of our hotel means a great deal to us. It's also fantastic to see that the amenities provided in our rooms met your expectations.We hope to have the pleasure of welcoming you back in the future. Warm regards,The JAM Team

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 7 nights in Mar 2024
Response from The JAM Team on 14 Mar 2024
Dear Dominic,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to have the pleasure of welcoming you back. With kind regards,The JAM Team

10/10 Excellent

Abiola

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The JAM Team on 13 Mar 2024
Obrigado!

10/10 Excellent

Masaaki

Stayed 2 nights in Feb 2024

10/10 Excellent

Richelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful location with great staff and beautiful ambiance
Stayed 2 nights in Jan 2024
Response from The JAM Team on 22 Jan 2024
Dear Richelle, Thank you very much for your kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back. Best regards,The JAM Team

10/10 Excellent

mayte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty cool property, just stayed here for one night, but wished I would have stayed for more.
Stayed 1 night in Jan 2024
Response from The JAM Team on 18 Jan 2024
Dear Mayte, Thank you for taking the time to share your review with us.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We hope to see you again. Kind regards,The JAM Team

10/10 Excellent

Izzat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The JAM Team on 14 Jan 2024
Obrigado 3

8/10 Good

Alicia

Stayed 4 nights in Dec 2023
Response from The JAM Team on 14 Jan 2024
Obrigado 3

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The JAM Team on 14 Jan 2024
Obrigado 3

8/10 Good

Clay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design and layout were awesome. Would have preferred to have a TV and iron in the room. Also there was loud music that played pretty late. Otheewise really nice place and the restaurant waa superb.
Stayed 1 night in Dec 2023
Response from The JAM Team on 1 Feb 2024
Dear Clay,Thank you for sharing your point of view.We're thrilled to hear you appreciated the design and layout of our establishment, and it's wonderful that the restaurant made such a positive impression on you.We acknowledge your preference for in-room amenities such as a TV and iron; while our rooms are designed with minimalism in mind, we do provide irons and ironing boards upon request to cater to our guests' needs. Regarding the music, we strive to create a vibrant atmosphere through our events, and we regret any inconvenience this may have caused. Rest assured, we value the comfort and satisfaction of all our guests and will continue to find the right balance.Your kind words about the overall cleanliness, condition of the hotel, and the service provided by our staff are greatly appreciated and will be shared with our team.We hope that we can welcome you back in the future. Kindest regards,The JAM Team

10/10 Excellent

vipin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little boutique hotel is amazing with very friendly staff and very unique design of the whole property, rooms and decor.. very cool and eco friendly.. I would definitely stay at Jam Lisbon if I am visiting again ( hopefully soon)..
Stayed 4 nights in Dec 2023
Response from The JAM Team on 30 Dec 2023
Dear Vipin,Thank you for your kind feedback.We're thrilled to hear that you found our staff to be very friendly and that the unique design of our property resonated with you. Our team is committed to creating an environment that reflects our eco-friendly ethos while providing a comfortable and aesthetically pleasing setting for our guests. It's gratifying to know that our efforts contributed to the enjoyment of your stay.We look forward to welcoming you back. Best wishes,The JAM Team

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, i would stay here again without a doubt. Great rooms & shower. Pool is nice but cold in winter.
Response from The JAM Team on 8 Feb 2024
Dear Jon,Thanks for taking the time to review your visit to our hotel.We're thrilled to hear that you enjoyed your stay, particularly our comfortable rooms and shower facilities. It's wonderful to know that our rooftop pool added to your experience, despite the chill during the winter months. Our team works hard to ensure our guests have a memorable stay, and we're glad that you found the hotel to be well-maintained and the service to be excellent. We appreciate your kind words about our amenities and take pride in the high-speed Wi-Fi and the cleanliness provided by our dedicated housekeeping staff.We hope to welcome you back on future occasions.Best wishes,The JAM Team

10/10 Excellent

Yuichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The JAM Team on 29 Dec 2023
Obrigado 3

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing new hotel; one of the coolest we’ve stayed at
Stayed 1 night in Dec 2023
Response from The JAM Team on 17 Dec 2023
Dear Dalton,Thank you for this positive review of your stay with us.We're thrilled to hear that you found our hotel to be one of the coolest you've stayed at and that the cleanliness and condition of our establishment met your expectations to the fullest. Our team takes great pride in maintaining a welcoming and aesthetically pleasing environment, as highlighted by the unique design and zero-energy structure that respects the historical architecture of the building. While we note that you found our service excellent, we are constantly striving to ensure that our staff provides the best possible experience, and we appreciate your feedback as it helps us to continue improving. We're also glad that you enjoyed the comfort of our rooms, designed with cleanliness and comfort in mind, featuring triple-glazed windows for a peaceful stay and fresh, new mattresses for a restful night.We look forward to welcoming you back in the future.Kind regards,The JAM Team

8/10 Good

ALEXANDER, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in general. Day-time parking is not convenient. Parking must be paid but most of the machines in the area are broken...
Stayed 3 nights in Dec 2023
Response from The JAM Team on 11 Dec 2023
Dear Alexander,Thank you for this kind review.We’re pleased to know you had a pleasant experience overall.However, we regret to hear about the inconvenience you faced with daytime parking. Although we do not have a private parking, we always aim to inform our guests of the alternatives available, including the nearby paid parking with clear instructions on how to use the parking meter or the app ePark. We hope that this did not detract too much from your overall experience.We look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great amenities. We traveled with a family of 6 and the room was very comfortable and clean. The bunk beds turned out great and had sliding covers to the occupants felt like they had private rooms. They cleaned and prepped the room each day which is a dying art in the past few years. There is a pool and game room on the top floor that we wished we went to earlier in the trip. They don't have private parking but ample overnight free parking in the street. They definitely have a style which is fun. We will definitely stay there on our return trip to Portugal.
Stayed 2 nights in Nov 2023
Response from The JAM Team on 7 Dec 2023
Dear Brian,We'd like to thank you for taking the time to review your experience.We’re so pleased to know you had a great stay and that our location was ideal for your time in Lisbon.Furthermore, we’re so glad you appreciated the design and ambience of our hotel and we really appreciate your kind words about our team who work hard to uphold our high standards.It would be a pleasure to have you return on another occasion. Best regards,The JAM Team

10/10 Excellent

John Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We just spent four nights at the JAM Lisbon. All of the staff were excellent, we really liked the service from David in the dining room. He was so efficient and attentive. Our two children liked the bunk beds in our room. Great local neighbourhoods to explore just behind the hotel, also very close to transportation hubs.
Stayed 4 nights in Dec 2023
Response from The JAM Team on 7 Dec 2023
Dear John,Thank you for this positive review of your stay with us.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,The JAM Team

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the coolest hotel due to the unique decor. Loved that! The staff is AMAZING! Everyone I came into contact with was friendly & helpful with anything you may need. There were a few things that could be improved. The room & bathroom have terrible lighting! Hard to put on makeup. Also, it could really use a mini bar with water. The location is not very walkable. You really need transportation for everything. Oh, the restaurant in the lobby (although not affiliated with hotel) is STELLAR! Delicious drinks with a great mixologist and the food was excellent!
Stayed 5 nights in Nov 2023
Response from Manager on 19 Nov 2023
Dear Kathy,We appreciate that you took the time to share your experience with us.We're thrilled to hear that the unique design of our hotel resonated with you and that our hospitality stood out during your stay. It's always wonderful to know that our team was able to assist you with all your needs, contributing to a memorable visit. We have, however, noted your feedback regarding the room lighting and understand the importance of good lighting, especially when applying makeup. Furthermore, while we do not have minibars in the rooms, we ensure that our guests have access to a variety of amenities and our team is always ready to assist with any requests. We also understand that our location may require transportation to access certain areas of the city, and we hope this did not cause too much inconvenience. We're continuously exploring ways to enhance our guest experience and your insights are invaluable to us.Nevertheless, we appreciate your kind words about the restaurant and are glad you enjoyed the exceptional drinks and cuisine offered.We hope to welcome you again in the future. Best wishes.

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was all very helpful and the decor of the hotel is very cool. We had three adults in our room and were very comfortable.
Stayed 1 night in Nov 2023
Response from The JAM Team on 19 Nov 2023
Dear Kelsey,Thank you for sharing your opinion of your stay with us.It's wonderful to hear that our team's dedication to service made a positive impact on your stay and that you appreciated the unique aesthetic of our hotel. We're also delighted to learn that the spaciousness of your room contributed to the comfort of your party of three. We strive to maintain high standards of cleanliness and condition, and it's rewarding to know that these aspects met your expectations. Our commitment to providing a welcoming atmosphere is at the heart of what we do, and your recognition of these efforts is much appreciated.We look forward to welcoming you back on a future visit.Kind regards,The JAM Team

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place
Stayed 3 nights in Nov 2023
Response from The JAM Team on 19 Nov 2023
Dear Imran,Thank you for your positive feedback.We're delighted to hear that you found the cleanliness of our accommodations to be impeccable and that the overall condition of our hotel met your expectations. It's also wonderful to know that our team's service made a positive impact on your stay. We strive to maintain a high standard of hospitality, and your feedback is a testament to our efforts.We hope to see you again. Kind regards,The JAM Team

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The JAM Team on 10 Nov 2023
Obrigado 3