Deluxe Suite
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Reviews of Tesouro da Baixa by Shiadu

4 out of 5
Tesouro da Baixa by Shiadu
Rua Dom Duarte, 3, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 781 out of 1000 reviews" "
Rating 8 - Good. 177 out of 1000 reviews" "
Rating 6 - Okay. 23 out of 1000 reviews" "
Rating 4 - Poor. 5 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ariella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible experience. Staff is friendly and so helpful. Large beautiful room.
Stayed 3 nights in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic! They were helpful for restaurant suggestions, transportation options, and anything else you needed. Rooms were pleasant and the breakfast buffet was plentiful.
Stayed 3 nights in May 2024

10/10 Excellent

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to many restaurants and also some of the tourist sites. The staff were very welcoming with a half liter of complimentary wine and a free drink coupon. The free breakfast was excellent to start off the morning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Euripedes, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 4 nights in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and nice. The room was very clean and had everything I needed. Everywhere I wanted to go was within a 20 minute walk. I would’ve loved to stay longer. If I were back in Lisbon, I would absolutely book with them again.
Stayed 2 nights in Apr 2024

6/10 Okay

Muhammad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok for a couple of nights maximum but I did not find it value for money deal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Stayed 5 nights in Apr 2024

10/10 Excellent

Minji

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tesouro da Baixa is a calm and welcoming haven amidst the hustle and bustle of the vibrant city life. Helpful, friendly staff, a delicious selection of breakfast buffet treats, and a stylish eclectic decor in all areas of the hotel. Our room was spacious, thoughtfully designed and well equipped. A central location to explore Lisbon.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful and lots atention to detail very very friendly staff
Stayed 3 nights in Apr 2024

2/10 Terrible

Zhuowen

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My experience at Tesouro da Baixa by Shiadu in Lisbon was incredibly disappointing. Despite Expedia listing it as a "4 Stars Hotel" with corresponding prices, it turned out to be more of a hostel for backpackers. Unlike other hotels in Lisbon that required to display the star ratings, there was no such sign here. Safety was a concern throughout my stay; there was no lobby or security presence. Instead, there were a shoe store at the entrance, and anyone could enter the building and take the elevator to the rooms. There's no inside lock on the room doors. I had to placing a chair inside the room to block the door. The service was also lacking. Upon check-in, despite two employees being present, one was busy selling tour tickets and the other asked us to wait. After waiting for 15 minutes, we had to ask the employee playing with their phone to check us in. Also, seeing a tip basket at the desk of a supposed 4-star hotel was surprising & unprofessional. During 3-night stay, our room card stopped working every night, need to find an employee to reactivate it. Wasted a lot of our time. The room itself was rundown, with a tiny TV and outdated facilities. The soundproofing was BAD. I woke up every night by hearing people walking on the stairs and talking loudly. I could even hear someone snoring in the room next door, which made it hard to sleep. Advertised in Expedia as a 4-star hotel, misleading potential guests. Felt my money was wasted. I would never recommend to anyone.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff 24/7. Very nice breakfast with a great variety of goods. Fresh fruit, yogurt, fresh baked goods, meat cheeses eggs, and fresh squeezed juices. Our room was spacious and clean. The AC worked. The entrance between the shoe stores was a non issue. For light sleepers it could be noisy. We enjoyed our stay and would recommend this hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Raul, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very service oriented and friendly staff. Breakfast was good. Our room was on the top floor (attic with stairs converted to room space) with vaulted ceilings and wood floors with city and water view, large, with a sitting area, modern and clean, large bathroom. The hotel and rooms has a very "hip and retro" vibe to it, old building with antique and modern decorations, very boheme feeling which matches the city of Lisbon. It's not your typical hotel where you would go to stay if it was a business trip. My wife and I liked it but I can understand some people might not since it has a hostel vibe to it with open lobby floor space. The hotel side entrance is shared with the rest of the building. The building is not all one hotel property, floors 2 thru 6 are the hotel which has the advantage of being quiet. To gain access to the building they buz you in (24hrs) or with your room key which takes you to your room floor or if you choose to go to the reception (at floor 2), a lobby, small bar and tables for breakfast, 24 hrs. coffee or tee. This is all one open space floor area (common area which gives the hostel vibe). I could easily stay there again, I liked it.
Stayed 2 nights in Apr 2024

2/10 Terrible

Zhuowen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Kamran

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures are deceiving of reality. It is more like a hostel than a hotel. Expensive for its accommodation. Foul smell of sewage in the toilets. Staff was very pleasant and helpful. The first night accommodation was in a bare room and shower door would not close and the supposed living room had one person sofa only. We had to request to be upgraded and we were just lucky to get a better room but the washroom smelled of raw sewage the whole time despite having the fan on 24 hrs. Location was good so was the breakfast. Coffee machine was available all the time which was a plus. Bruna and Clara were wonderful. All the staff were attentive.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean, wonderful breakfast and incredibly warm staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique!
Stayed 1 night in Apr 2024

10/10 Excellent

Malin

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, great location and good breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly friendly and helpful! Wouldn’t recommend anywhere else.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge, Miami

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and staff. I’ll stay again for sure
Stayed 3 nights in Mar 2024

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and pozitive staff…Amazing location .. We loved the the hotel alot..Definetly high recommend..
Stayed 2 nights in Feb 2024

10/10 Excellent

Riva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This in my second time staying at this hotel. The staff is wonderful. Great location. Breakfast is very good.
Stayed 4 nights in Feb 2024

8/10 Good

Samuel

Stayed 3 nights in Jan 2024

10/10 Excellent

Marco

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jan 2024

10/10 Excellent

Mitch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within the city. Very friendly and helpful staff!
Stayed 6 nights in Jan 2024

10/10 Excellent

David, Greenwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exemplary and went above and beyond to help me thru check in and during my stay. I liked them so much I stayed several more days and will stay again before I depart Portugal! Great rooms, wine, water and breakfast included!
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you click on this hotel, book it, its unique, with amazing staff and very central. Round the corner from an metro stop too, great breakfast.
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Fantastic property with great breakfast, fabulous staff and really nice rooms Beware that the central aircon means rooms can't control heating or cooling bur the team tried their best to solve the problem for me.
Stayed 2 nights in Jan 2024

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Faisal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicolle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice old town center location, home feeling setting with friendly staff. The breakfast is delicious!
Stayed 2 nights in Dec 2023

10/10 Excellent

Foong mun

Stayed 3 nights in Dec 2023

6/10 Okay

Firas, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Soumyota

Stayed 3 nights in Dec 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one showed up to open.
Stayed 1 night in Dec 2023

8/10 Good

Hossein

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted with Breakfast and the option to an early check in! Will return
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

mat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in a beautiful suite. Breakfast was tasty. Wonderful location. Enjoyed everything about staying here.
Stayed 4 nights in Nov 2023

10/10 Excellent

Naveed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

annelise, miami

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Patrick

Stayed 3 nights in Oct 2023

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Amenities
All I wanted was a cool room with good TV to crash in before I flew home. This was not the hotel for that. No air on an 85 degree day (it had been switched over for the season), 3 channels of TV, all of which were news, and a hard bed. On the bright side, the staff were very nice and France has an absolutely amazing English language news station. Lesson learned: Know your needs and check in advance . If you're temperature sensitive make sure you're renting a hotel that has air conditioning capabilities year around. Summary: Great location, super nice staff, but not a place for rest or luxury.
Stayed 1 night in Nov 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, room comfort
Character hotel in a great location
Gorgeous hotel and lovely staff! Room was huge! Felt like having an apartment to myself. Location was great. Breakfast was your average buffet style- but free so always great! Shower head wasn’t that powerful and was too small, and there was a funny smell from the bathroom (only once or twice). Other than that, the hotel, location, room and staff were fab. Oh and they have a station for free teas, coffee, juice etc.
Stayed 4 nights in Nov 2023

8/10 Good

oded

Stayed 4 nights in Nov 2023

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Wonderful location - very central with easy access to trains, metros and trams. Very friendly staff, continental breakfast. Comfortable bed. Cons: Squeaky, central lift with stairs running around the outside of lift shaft meaning that there is no noise break or fire door between the floor such that internal noise was a problem- squeaky lift, doors closing etc. Otherwise, lovely, quirky place.
Stayed 4 nights in Oct 2023