Studio Apartment – Sleeps 2
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Reviews of CityStop Apartments Wood Street

4 out of 5
CityStop Apartments Wood Street
87 Wood Street, Liverpool, England

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 51 reviews" "
Rating 8 - Good. 15 out of 51 reviews" "
Rating 6 - Okay. 8 out of 51 reviews" "
Rating 4 - Poor. 7 out of 51 reviews" "
Rating 2 - Terrible. 4 out of 51 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Tim

Stayed 2 nights in Sep 2023
Response from CityStop Apartments on 16 Oct 2023
Thank you very much for staying with us!

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from CityStop Apartments on 16 Oct 2023
Thank you very much for staying with us!

6/10 Okay

Gary

Stayed 1 night in Aug 2023
Response from CityStop Apartments on 16 Oct 2023
Thank you very much for staying with us!

6/10 Okay

Liam

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Mageela

Stayed 2 nights in Jun 2023
Response from CityStop Apartments on 27 Jun 2023
Thank you very much for staying with us. We hope to see you again!

6/10 Okay

Lee

Travelled with group
Disliked: Cleanliness
Where’s the refund
When made booking I said will be arriving at 2 as watching the football and would need to drop dog off. On day still no info of code or how to get in as no reception, spoke to yourselves day before and even you couldn’t get hold of them. Finally get details, while on route, luckily had someone with me to read messages and call as I was driving, we call them and they didn’t know wanted access at 2 and that we didn’t have a dog, paid £80 for damages ( not a problem ) we said will be 4 hours till get there and they said that’s fine. We arrive around 230, still with no details of how to get into room, call him and he said room isn’t ready as they still haven’t cleaned it, we said that’s fine as just want to drop off our bits and go football and can do while out. They said no as behinds and won’t be ready till later. We then called you and finally got through after being on hold for 45mins, you said will contact and see what can do as now it’s 315 and game kicks off at 4, in end you couldn’t get hold of them and now was getting late as would miss game, whole reason for being there!) so we left everything back in car and went to the football. We receive code while on way to the game, when get back after the match we found the apartment still hadn’t been cleaned and stains were on sheets. This is the second time I have had issues with apartments from you, the other was in Milan which in the end my father and I had to sleep at the airport ( still not been paid)
Stayed 1 night in Apr 2023

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for a holiday which also includes night life thats the place to be. on the other hand dont go to it if you are looking for a peaceful relaxing holiday. Shops are nice and you will find anything if you choose shopping. Room spacious and clean but we were given only a towel each for two nights.
Stayed 2 nights in Apr 2023
Response from CityStop Apartments on 4 May 2023
Thank you very much for your review. We hope to see you again!

4/10 Poor

Emma

Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, room comfort
Excellent centrally located apartments
Stayed 1 night in Apr 2023
Response from CityStop Apartments on 16 Apr 2023
Thank you very much for your review. We hope to see you again!

8/10 Good

Stephen

Stayed 1 night in Mar 2023
Response from CS on 17 Mar 2023
Dear Mr Stephen.Thank you very much for your review. We hope that we improve and get a 10 out of 10 next time.Best Regards,CityStop Apartments

8/10 Good

John

Stayed 1 night in Nov 2022
Response from CityStop Apartments on 21 Dec 2022
Thank you for your review.We appreciate it

8/10 Good

Anya

Stayed 1 night in Aug 2022

6/10 Okay

Tyla

Liked: Cleanliness
Stayed 1 night in Aug 2022

10/10 Excellent

Thom

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Clean apartment close to all bars and restraunts. Will defintely stay again
Stayed 1 night in Jul 2022
Response from CityStop Apartments on 2 Aug 2022
Thank you very much for your review. We hope to see you again soon!

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The apartment was run down eg toilet seat hanging off cupboard doors wonky, no tea towels or microwave. There were also dirty bowls in the cupboard. Poor experience. Never again.
Stayed 1 night in May 2022
Response from CityStop Apartments on 31 Jul 2022
Thank you very much for your feedback. We do apologise for any inconvenience.

6/10 Okay

Alison

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location was perfect for us and it was useful to have a kitchen as we saved on breakfast and snacks. However, it needed a good clean, new flooring and a better stocked kitchen.
Stayed 2 nights in Apr 2022
Response from CityStop Apartments on 21 May 2022
Thank you very much for your review. We do apologise for any inconvenience we might cause. Our staff is happy to help you with any problem facing. Thank you for staying with us!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Not very clean!! Very disappointed!
Arrived in liverpool at 11am. Walked to the reception location as instructed on a previous email as we wanted to leave our bags to do sight-seeing before we checked in. I had emailed the day before but recieved no reply. When arriving there was no staff in the building for this company, another company buzzed us in. We rang their number and the guy didnt seem to know we were booked in. He told us to leave our suitcases in space by a sofa when you walk into the building, this ment anyone could have access to our cases. They were never collected to be put insde the office. Check in was easy but awkward. I was sent the codes for the building and key. The forst door to our room had no lock but the second had the key already in the door. The room wasnt very clean! Dirty floor which had food and crumbs, nothing clean in the kitchen. The chairs had food qnd crumbs down the sides. Bathroom had a rotten smoke smell which we were constantly spraying to allow us to use it. Bedding was clean and the bed was very comfortable. Room was a good location and would be suitable for short stays and geoups whoch dont want to fully use the room. Overall the website photos are misleading won't be staying again!
Toothpaste in the bathroom
Stains on ironing board
Dirty chair
Cracks in the floor
Stayed 2 nights in Feb 2022

2/10 Terrible

Carl

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from CityStop Apartments on 28 Jan 2022
We really do apologise that we could not meet your expectations and make you enjoy your stay!

2/10 Terrible

Holly

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very disappointing stay at this apartment. We was in apartment 16 and everything went wrong from the moment we stepped through the door. The place stunk of greasy takeaway from below, which wouldn't have been an issue but we couldn't close the kitchen windows as they didn't fit the frames and the kitchen door also wouldn't close. Couldn't smell the takeaway outside though which was strange. The door handle for the kitchen was about to come off so didn't dare touch it. I closed the bedroom door 'to' as it wouldn't fully close due to the carpet being so thick. When I went to leave the bedroom the handle came straight off in my hand. Someone had pushed the handle back on to make it look like it wasn't broken. We struggled to open the bedroom door because it was almost closed, our only other way out would have been the bedroom window but couldn't get out of there because there was a bench pushed up to it on the other side! Major fire risk as if there was a fire in the hallway, we wouldn't have got out! Then small things like a battery missing from the TV remote, a malteser on the floor, blood on the hallway wall, and a brown stain on the bath mat. They had the cheek to tell me they would take £25 for any fake tan marks on white linen when there was that dirty stain on it. Positives are, the bed was comfy, it was quite quiet on a night to say the bars are on your doorstep and the apartment was well furnished. We did complain and the bedroom door handle was repaired same day.
Stayed 2 nights in Nov 2021
Response from CityStop Apartments on 28 Jan 2022
We really do apologise for any inconvenience that we cause you and that we could not meet your expectations providing an enjoyable stay!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Worst apartment ever
Worst apartment I’ve ever (not) stayed in. After I rang up and paid my security deposit I was informed I would have been emailed the information for the apartment on the day of my arrival however I never received this and had to sort it out over the phone. On these phone calls, the people I spoke to sounded very unprofessional and as if they didn’t know what they were doing. Me and my partner felt unsafe in the apartment due to the area especially walking to the apartment as it was a back alley. When we arrived at the building, the walk to the room was very unclean and unwelcoming. It felt like leaving a dirty nightclub. In the room we were able to hear everyone else around us from people in joining apartments and people from the roads. The blinds wouldn’t close fully, with people in an apartment opposite us able to look in. The apartment overall was unclean. The bedding, pillows and ironing board were stained badly with brown patches. The toilet made a constant dripping and gurgling sound which would have been very frustrating to listen to when trying to sleep if we’d have stayed. The bed was extremely uncomfortable when we tried it and made lots of noise to the point it sounded as if it would break. The pictures on the website look nothing like the apartment we stayed in. Overall we were deeply disappointed with the apartment, so much so that we decided to check in to a local hotel to continue our night away. I would strongly advise not staying here.
Stayed 1 night in Nov 2021

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2021
Response from CityStop Apartments on 19 Nov 2021
Thank you for your feedback!

8/10 Good

Tony

Liked: Cleanliness, room comfort
Clean and plesant
Stayed 1 night in Oct 2021
Response from CityStop Apartments on 15 Oct 2021
Thank you very much for your feedback. We hope to see you again!

10/10 Excellent

Ed

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, great location, great price, definitely coming back!
Stayed 1 night in Sep 2021
Response from CityStop Apartments on 30 Sept 2021
Thank you very much for staying with us. We hope to see you again!

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from CityStop Apartments on 23 Sept 2021
Thank you very much for your feedback. We hope to see you again soon!

4/10 Poor

Nathan

Travelled with group
Disliked: Cleanliness
Unhappy Customer
• There was still drink and food in the fridge • The pillow on the bed had white stains on it, as well as an additional stain on the bedsheet • The sink area still had crumbs visible • The bin was not empty • Tissue still in the toilet With the standard of the above, this put into doubt the overall cleanliness of the room in its entirety and living through COVID-19 I would have expected the standards to be much higher.
Stayed 1 night in Aug 2021
Response from CityStop Apartments on 13 Sept 2021
Thank you very much for staying with us. We do apologise for the inconvenience that we caused. That had skipped form the cleaning team and we are really sorry about your experience.

8/10 Good

Ellie

Liked: Room comfort
Stayed 4 nights in Aug 2021
Response from CityStop Apartments on 27 Aug 2021
Thank you very much for your review. We hope to see you again!

10/10 Excellent

Rachel

Liked: Cleanliness, room comfort
Charlie Tunaley
Beautiful stay, accommodation and facility was amazing and was in the perfect place for walking distance to either train station and liverpool city centre and the docks. The host was equally brilliant with great communication and helped us amazingly during our stay. Would highly recommend to anyone wanting to have an enjoyful stay at liverpool.
Stayed 2 nights in Jun 2021
Response from CityStop Apartments on 12 Jun 2021
Thank you very much for your review. We are glad that you enjoyed your stay. We hope to see you again!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from CityStop Apartments on 21 May 2021
Thank you, we hope to see you again

10/10 Excellent

Chloe

Liked: Cleanliness, room comfort
Always a great stay.
Third time I have stayed here. Value for money is excellent and the location is perfect. Plenty of optional parking around the apartment that’s not too expensive. I’d like to stay here everytime I visit Liverpool. Every thing you need in one place
Stayed 2 nights in Dec 2020
Response from CityStop Apartments on 20 Dec 2020
Thank you very much for your review. We are glad that you enjoyed your stay for one more time. You hope to see you again!

6/10 Okay

Michael

Stayed 2 nights in Dec 2020
Response from CityStop Apartments on 15 Dec 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. We do apologise for any inconvenience that we might cause. Guests' comments are really important to us in order to understand your needs and provide an unique stay. Once again thank you for your reservation.

10/10 Excellent

Lauren

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from CityStop Apartments on 15 Dec 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. We hope to see you again!

8/10 Good

Lorraine

Travelled with group
Liked: Room comfort
Nice apartments in v good location. Nuisance going elsewhere to pick up keys Bin in one apartment we’d booked was full of raw chicken and food that was well past Seel by date!
Stayed 1 night in Sep 2020
Response from CityStop Apartments on 28 Sept 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. We give the option to every guest for self check in and go directly to the apartments. About the food that you found it must have been skipped from the cleaning team. Please note that every guest is provided with 24h contact numbers and our staff is more than happy to assist you with any problem/ issue facing. Once again, we do apologise for any inconvenience that we might cause. thank you very much for your feedback and we hope to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Birthday stay
We had a brilliant time at the apartment. Had everything that we needed and more and will definitely be back.
Stayed 1 night in Sep 2020
Response from CityStop Apartments on 26 Sept 2020
Thank you very much for choosing our apartments for your stay in Liverpool. We are glad that you enjoyed your stay and we hope to see you again!

10/10 Excellent

Ellie

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Megan, Liverpool

Liked: Cleanliness, amenities, property conditions & facilities
Love these apartments, very clean, staff so welcoming and helpful and every thing you need for a perfect stay. The apartments are modern, spacious and amazing location. Others have commented on the noise but they have recently installed sound proofing for the windows and they work wonders. It was so quiet. I would highly recommend these apartments
Stayed 1 night in Sep 2020
Response from CityStop Apartments on 9 Sept 2020
Thank you very much for choosing our apartments. We try our best to satisfy every guest according to your preferences. We are really glad that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Noise was bad with the windows not being double-glazed and also one of our windows wouldn’t shut properly. The cleanliness of the apartment was disappointing the tables were filthy and the dishes looked like they had not been washed etc
Stayed 1 night in Sep 2020
Response from CityStop Apartments on 5 Sept 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. Wood Street is on the heart of city centre and could be really lively some days.We have taken measures for the noise and aim to further improve our building in the next few months, including triple glazed windows. We do apologise for any inconvenience and once again thank you for your feedback.

8/10 Good

Tom

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from CityStop Apartments on 31 Aug 2020
Thank you very much for your review. We try our best to optimise your stay and offer a unique experience to every guest. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from CityStop Apartments on 12 Mar 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. Once again thank you for your feedback and we hope to see you again.

6/10 Okay

Michaela

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location.. literally a stones throw from concert square. Only down fall was that it was noisy at night with people coming back from nights out and in the mornings with delivery lorries. Apartment was in pretty good condition
Stayed 3 nights in Mar 2020
Response from CItyStop Apartments on 10 Mar 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. Newington Street is in the heart of the city centre and it can get very lively on some days. We have however, taken measures for the noise and aim to further improve our building in the next few months, including enhanced soundproof windows and brand new mattresses. We do apologise for any inconvenience and once again thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020
Response from CityStop Apartments on 20 Feb 2020
Thank you very much for your review. We hope to see you again soon.

8/10 Good

Keri, Bolton

Travelled with partner
Liked: Cleanliness, amenities
The property itself is a really convenient and nice place to stay. 24 hour parking for £8 close by, right in the heart of the city. Concert square was very close. The property is modern and looks good. No issues whilst we stayed, the windows could have been double glazed it was a bit noisy however they did provide complimentary earplugs which I feel is a nice touch. Would stay again!
Stayed 1 night in Feb 2020
Response from CityStop Apartments on 17 Feb 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. Wood street is in the heart of the city centre and it can get very lively on some days. We have however, taken measures for the noise and aim to further improve our building in the next few months including enhanced soundproof windows. We will take your feedback into consideration and once again thank you for your review.

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from CityStop Apartments on 22 Jan 2020
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. We hope to see you again soon!

2/10 Terrible

Kyna

Liked: Staff & service
Disliked: Property conditions & facilities
Noise was horrific
What was the reasoning behind putting so much money and effort into refurbing a nice apartment inside with the decor etc and NOT changing the single pane windows to atleast double glazed??? Did not fall asleep until 4/4.30am due to the noise outside. If you knew Bold St is so lovely why would you NOT put double glazing in??? I would never stay here again and never recommend it simply because of this reason.
Stayed 1 night in Jan 2020
Response from CItyStop Apartments on 4 Jan 2020
Thank you very much for your review, we take our guests feedback very seriously in order to optimise your stay. We have taken measures for the noise and aim to further improve our building in the next few months. Our apartments are at the heart of town and it can occasionally get lively. We have taken your feedback into consideration and would like to offer you a discount for your inconvenience in your next booking. Please call us up to arrange further. Once again thank you for your feedback and we do apologise for any inconvenience.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from CityStop Apartments on 13 Dec 2019
Thank you very much for your review, we take our guest's feedback very seriously and do our best to optimise your stay. We hope to see you back with us soon.

10/10 Excellent

Fern

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from CityStop Apartments on 1 Dec 2019
Thank you very much for your feedback, we take our guests reviews with great consideration to optimise your stay. We hope to see you back with us soon again.

8/10 Good

Laura

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was brilliant central location! Extremely well spaced for 4 people. We stayed Saturday to Monday and there was very little disruption. Great communication with office and they were kind enough to let us have an hour extra for check out as we were running behind and also put our cases with them all day before our flight!! Couldn’t recommend enough!!!!
Stayed 2 nights in Nov 2019
Response from CityStop Apartments on 30 Nov 2019
Thank you very much for your feedback, we take our guests reviews with great consideration to optimise your stay. We hope to see you again soon.

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019
Response from CityStop Apatments on 1 Dec 2019
Thank you very much for your feedback, we take our guests reviews with great consideration to optimise your stay. We hope to see you back with us soon again.

4/10 Poor

Marcos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El checkin fue 2 horas mas tarde de la hora prevista, ya que no me enviaron las instrucciones de checkin cuando debían. Por lo demás el apartamento estaba muy bien.
Stayed 1 night in Feb 2023