Exterior
Check availability

Reviews of Hampton by Hilton Liverpool/John Lennon Airport

3 out of 5
Hampton by Hilton Liverpool/John Lennon Airport
Speke Hall Avenue, Liverpool Airport, Liverpool, England

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is dated and soulless. In bed we were either frozen from the arctic a/c or sweating from the cheap polyester linen. The complementary breakfast was poor, the only hot item (a waffle) just leaked all over the counter top. Staff were dis-interested and shouted at each other at 05.30 in the morning from the reception to restaurant. The hotel lacks competition, we won’t ever stay or recommend this hotel again.
Stayed 1 night in May 2024
Response from James on 19 May 2024
Hi Thomas,I'm sorry to hear that your stay did not meet the experience we wish to leave for all guests.I will pass all comments onto the team and apologize for any inconvenience this may have caused you.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to airport , friendly staff , excellent size rooms and quiet , could have dine with a firm pillow , over all excellent stay
Stayed 1 night in May 2024
Response from James on 16 May 2024
Thank you for your review. I will pass all comments onto the team.We hope to welcome you back soon.

6/10 Okay

Dale

Travelled with partner
Disliked: Property conditions & facilities
First stay at this hotel, chose it as you can walk to the airport, the only good thing about it. Check In seemed to be hard work for the staff, like we were interrupting something. Room was fine but dining options were really poor. Basic food at extortionate prices, so we didn’t eat there. Bottle of 187m of wine £7 … checked same wine on internet £2. I know all airports are a ripoff but this is the worst we’ve come across. If there is a next time we will stay in the city & catch the airport bus.
Stayed 1 night in May 2024
Response from Sam on 14 May 2024
Hi Dale,I'm sorry your stay was disappointing, I do hope you spoke with one of our managers on duty to discuss this as we would have been more than happy to assist with anything we could. Kind Regards,

6/10 Okay

Steven

Travelled with family
Very disappointed to arrive in the room and find the toilet seat with urine on it, had to clean thoroughly before my daughter could use, wouldn’t expect at an average hotel let alone a Hilton. Breakfast was hugely disappointing not an expected cooked breakfast to seat down to instead a bag of shrink wrapped cold stuff.
Stayed 1 night in May 2024
Response from Sam on 14 May 2024
Hi Steven, I'm sorry your stay did not meet expectations - I hope you spoke with a manager on site to discuss as we would have assisted in every way possible to resolve. Kind Regards,

4/10 Poor

Elaine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sam on 14 May 2024
Hi Elaine, Thank you for your rating. Kind Regards,

8/10 Good

Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Takes around 30 minutes to get to centre
Stayed 2 nights in May 2024
Response from Sam on 14 May 2024
Hi Anh, Thank you for your rating. Kind Regards,

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient to airport
Stayed 1 night in May 2024
Response from Sam on 14 May 2024
Hi Regina, Thank you for your rating. Kind Regards,

6/10 Okay

JOANNA

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sam on 30 Apr 2024
Hi Joana, Thank you for your rating. Kind Regards,

4/10 Poor

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities
Very slow check in.
Stayed 1 night in Apr 2024
Response from hampton on 26 Apr 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Faye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy and straight forward place to stay when flying the next day, plus the option to leave my car in the car park made everything so Simple for me trip x
Stayed 1 night in Apr 2024
Response from Sam on 30 Apr 2024
Hi Faye, Thank you for your 5/5 rating and comments. Kind Regards,

8/10 Good

Noel

Liked: Cleanliness, staff & service
Nice room and staff
Stayed 1 night in Apr 2024
Response from Sam on 30 Apr 2024
Hi Noel,Thank you for your rating. Kind Regards,

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt even have a USB port to charge my phone. Breakfast was poor
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Hi Holly, It's disappointing to have received a 1 rating. I do hope you discussed any of your issues with the team who would have been more than happy to help. Kind Regards,

10/10 Excellent

Jacqueline

Stayed 1 night in Apr 2024
Response from Sam on 14 May 2024
Hi Jacqueline, Thank you for your rating. Kind Regards,

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like was the continental breakfast in your room. It was delivered in a brown bag and was awful. Where was the restaurant to get breakfast??? Not what I would expect from the Hilton. Maybe they are accommodating another sort of guest ?????
Stayed 1 night in Apr 2024
Response from Tom on 7 Apr 2024
Hi Stephen,I'm sorry that you didn't enjoy your breakfast,We recently had a flood and as such regular breakfast has been suspended until we can repair the damage in the breakfast area, This should have been explained on check-in.

6/10 Okay

Geoff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was as described and met our needs, parking was in the multi storey next to the hotel. Room was clean and tidy. Breakfast was not available in the restaurant due to a flood which was not made at the time of booking , a continental breakfast was delivered in a bag with the offer of fruit juice and a hot bacon/sausage roll. Reception staff were functional but not welcoming both at check in and when relaxing with drink later in the evening and 24/7 menu was not available due to staff shortage.
Stayed 1 night in Apr 2024
Response from Sam on 7 Apr 2024
Hi Geoff,Thank you for your review. Kind Regards,

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sam on 7 Apr 2024
Hi Mark,Thank you for your rating. Kind Regards,

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had to book this hotel at the last minute so hadn't had time to read any reviews or policies. The reception staff were great and explained that their was limited hot breakfast , we would only be able to order a hot breakfast roll but she would bring up a continental breakfast bag up to our room. Unfortunately the bag was not exactly what I would have called a continental breakfast, both bags were different and had random items in them. On the second night the breakfast bags had been left outside our room and again very random items in them. A packet of custard creams, a carton of orange juice and a small container of jam , a wooden knife and a spoon. Other than the lack of breakfast everything else was ok.
Stayed 2 nights in Mar 2024
Response from Sam on 3 Apr 2024
Hi Helen, Thank you for your review.Kind Regards,

2/10 Terrible

Larihun

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was rubbish and we have to wait a long queue just to get water from the bar and the room have a bad smell
Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

6/10 Okay

brian

Travelled with family
Liked: Cleanliness, staff & service
My room was great very clean, But dining for breakfast was limited as there was building work going on and was not made aware of this when booking and checking in.
Stayed 2 nights in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ewerything was fine that day ,what l liked the most was the silence and cleanliness of the room. Thanks.😁👍
Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 Good

Simon

Liked: Staff & service, amenities, property conditions & facilities
Comfy bed and decent sized room.
Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 Terrible

Barrie

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sam on 12 Mar 2024
Hi Barrie, Sorry to see your rating was low. I do hope you spoke with us whilst here and we would have done all we could to help.

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Service very good Limited breakfast - not previously advertised when booking hotel No hot water in room for 1st day Fire alarm went off in early hours, was a false alarm but no-one informed us
Stayed 2 nights in Mar 2024
Response from Sam on 12 Mar 2024
Hi David, Thank you for your review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and excellent location
Stayed 1 night in Feb 2024
Response from Sam on 12 Mar 2024
Hi John, Thank you for your 5/5 rating.

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Abbie on 27 Mar 2024
Thank you for your 5/5 review.

10/10 Excellent

Antony

Stayed 1 night in Mar 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely family stay. Staff were very friendly and helpful. Menu is limited but there is something to find.
Response from Amanda on 25 Feb 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location but eat before you arrive
Great location you can see departures from the hotel However not the place to get something to eat with the choice between a burger or pizza They promise specials but this was not an option I would eat before you arrive
Stayed 1 night in Feb 2024
Response from Amanda on 25 Feb 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 28 Feb 2024
Hi Tara, Thank you for your 5/5 rating. Kind Regards,

8/10 Good

Grzegorz, Gdansk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 28 Feb 2024
Hi Grzegorz, Thank you for your rating. Kind Regards,

6/10 Okay

David

Stayed 1 night in Feb 2024
Response from Sam on 28 Feb 2024
Hi David, Thank you for your rating. Kind Regards,

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sam on 14 Feb 2024
Hi Darren, Thank you for your 10/10 feedback.

6/10 Okay

Beata

Stayed 1 night in Feb 2024
Response from Sam on 14 Feb 2024
Hi Beata, Thank you for your rating.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Clean rooms and a good breakfast. Couldn’t ask for more.
Stayed 1 night in Feb 2024
Response from Rachel on 9 Feb 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

4/10 Poor

Paul

Stayed 1 night in Feb 2024
Response from Rachel on 9 Feb 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay, Feb 2024
Very nice stay. Hotel is directly across the road from the airport so no need to worry about getting to the airport. Nice, clean rooms and filling breakfast. Highly recommend.
Stayed 1 night in Feb 2024
Response from Rachel on 9 Feb 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 Excellent

Eamon

Stayed 1 night in Jan 2024
Response from Hampton on 25 Mar 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 Excellent

Ronald

Travelled with partner
Pleasant stay. Staff friendly and helpful
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your review.

10/10 Excellent

Shelagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your 10/10 rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your 10/10 rating.

6/10 Okay

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your rating.

8/10 Good

Ann marie

Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your rating.

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Sam on 31 Jan 2024
Thank you for your 10/10 rating.

8/10 Good

peter

Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi Peter, many thanks for your rating. Kind regards, Julie

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always!
Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi Patrick,Many thanks for your rating.Kind regardsJulie

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi AdamMany thanks for your rating.Kind regardsJulie

6/10 Okay

stephen

Travelled with family
Liked: Cleanliness, amenities
The room we stayed in had quite a few maintenance issues,
Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi Stephen,Thank you for your rating, I have passed your comments onto our maintenance team.Kind regardsJulie

4/10 Poor

Philip Austin

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from JS on 25 Jan 2024
Hi PhilipMany thanks for your rating.Kind regardsJulie

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Airport Trip Booking
Having stayed at Hampton Hilton’s before, staff were friendly, room was a decent size however the sofa bed was the most uncomfortable bed ever for our daughter which resulted in a very poor nights sleep before a 4.30am wake up for a flight isn’t ideal. Restaurant menu was ok but food was pretty basic would recommend eating else where if possible. Hotel was very convenient. Room smelt of cigarette smoke when we checked in but smell dissipated after air con switched off.
Stayed 1 night in Jan 2024
Response from Nicole on 10 Jan 2024
Thank you for your review. The feedback will be passed onto the team.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Needs an update
Hotel was very dated, check in staff seemed unbothered. The key thing though was the breakfast, was awful. Cold food, dry and tough as anything. Really truly awful cooked and continental, and the surfaces and coffee machine were dirty too.
Stayed 1 night in Dec 2023
Response from Abbie on 29 Dec 2023
Good morning I am sorry to hear that you did not enjoy your stay with us. I will pass your comments onto the team.