Bridal Suite
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Reviews of The Sandon Hotel

3 out of 5
The Sandon Hotel
166 Oakfield Rd, Liverpool, England

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 6 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 8 out of 42 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing. Very close to Anfield. Friendly staff. Very clean.
Stayed 1 night in Jul 2022

8/10 Good

Roger

Stayed 1 night in Jun 2022

6/10 Okay

askham

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Patricia

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation for Anfield Stadium.
Stayed 1 night in Jun 2022

6/10 Okay

Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a perfect location for out of towners that want a great place to stay on Liverpool game days. The only issue I have is having no idea where the entrance was. It was pouring rain and I’m running around the complex trying to get in. After that the place is awesome. There is no dining facilities but you are so close to many options.
Stayed 2 nights in May 2022

10/10 Excellent

gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay..
Great place to stay for matches/tours or just a weekend.. perfect for what you need!!!
Stayed 1 night in Mar 2022

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very friendly staff. Arrived before check in time but they were more than happy to let us in the room. Clean room. Nice beds. Bathroom was clean and light. Even though it was a Saturday night and had the window open were not disturbed by bars downstairs. Only 1 issue was every time someone opened a door in the hall our door would move and bang a little.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Karl

Stayed 1 night in Mar 2022

2/10 Terrible

Lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting, snobs on walls. Dirty rooms. Table broke. Hotel stank of alcohol. We left hotel within 20 minutes. Still waiting for a refund.
Stayed 1 night in Mar 2022

4/10 Poor

Moran

Stayed 1 night in Mar 2022

6/10 Okay

Pete

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is a bit run down, clean but basic upstairs. Only one person working, serving in the pub and doing reception. Serves its purpose but that's about it
Stayed 1 night in Feb 2022

4/10 Poor

Ayodele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels
There was no soap for bathing, no cups in the room to make tea. The room is so small. The bed is not safe for my kids. One of my daughter fell off from the bunk bed. There was no staff on site to complain to. The service was so terrible.
Stayed 1 night in Dec 2021
Response from The Sandon Team on 11 Jan 2022
We are so very sorry to hear of the issues you faced during your stay with us. We have put measures in place to ensure all items are in the rooms prior to our guests arrival. Are team are contactable using the number in the reception area - again we apologise for you not being able to speak with anyone whilst onsite.

8/10 Good

leeanne

Travelled with group
Liked: Cleanliness, room comfort
the hotel was hard to find because you wouldn't think the main door was a hotel reception justlooks like a sude door the room was cold but very clean
Stayed 1 night in Nov 2021
Response from The Sandon Team on 11 Jan 2022
Thank you for taking the time to review us - we have taken on board your comments we the access and will put something in place to stop this happening in the future.

6/10 Okay

ADAM

Travelled with family
Liked: Staff & service, room comfort
3.5/5
Check in very good and easy. Room was OK (TV didnt work (bad wifi??) and no milk with tea making facility) Staff very kind and let us park past check out which was brilliant. Very close to Anfield which was excellent. I expected it to be noisy and it was for first part of evening - no problem with that. In fact it calmed down quite quickly and was fine.
Stayed 1 night in Nov 2021
Response from The Sandon Team on 12 Jan 2022
Thanks Adam for taking the time to review us! Your feedback is vital to us to ensure the very best customer service. We take everything on board. We hope you come back to us in the future.

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The Sandon Hotel on 12 Jan 2022
Thanks Jack for your kind review - we do hope you stay again with us in the future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for match day and kids loved it
Stayed 1 night in Nov 2021
Response from The Sandon Team on 12 Jan 2022
Thank you for your wonderful review Julie - we do hope you stay with us again.

10/10 Excellent

Adam

Stayed 1 night in Nov 2021

2/10 Terrible

Margaret

Liked: Cleanliness
Disliked: Staff & service, room comfort
More like a youth hostel than a hotel.
Totally oversold. The picture on the web site is the one and only bridal suit, all other rooms have 6 or more pod-like bunks with no internal lights which would enable you to read. They don't serve breakfast either as stated on the website and did not offer me a meal in the restaurant, if there was one. My room (4) had 2, 3-legged stools so impossible to be comfortable in it. No mirror, no chairs, no hanging spac or even coat hooks, teabags but no milk and TV didn't work. Up 2 stories to find key fob didn't work. Lumpy pillows and soft matress with springs in Brilliant for access to Anfield but no mention of after match "entertainment" in the bar below involving singing with a microphone accompanied by football chants and stamping. Re entry after match was on a rough side road. No light over the entry key pad so couldnt see the number and as a single woman, who had to make more than half a dozen attempts to get in, I felt vulnerable. On leaving, dificulty with opening stiff, locked looking, carpark gates involved 3 phone calls to "24 hour reception." Had to wake him up. Definately the worst place I've stayed in. I certainly would not recommend it and wont be going again.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Decent hotel with friendly staff
Staff were really friendly and welcoming upon arrival. Check in was simple. Room was decent, beds were comfortable, bathroom was clean. Only downfall was there was lots of dust around the room, the water pressure in the shower was poor and the tv was broken. Other than that we enjoyed our stay.
Stayed 1 night in Oct 2021

10/10 Excellent

Erin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got to the room and there was no where to hang clothes, no remote for the tv and when they found one it still didn’t work, also had to ask for milk for tea and coffee facilities and when brought to room milk was stale/ off. Also in the evening staff were sat on floor in reception area drinking alcohol! Didn’t feel it was worth the money we paid. Sorry!
Stayed 2 nights in Oct 2021

6/10 Okay

Laura

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from The Sandon Team on 28 Oct 2021
Hi Laura, thank you for your review. Without any comments we are unable to make our guest experience better - should you wish to elaborate please get in touch.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football trip
Perfect for our purposes (family trip to the football). The room had five bunk beds which the kids loved. Easy to get the bus into the city right outside the hotel. The staff were absolutely lovely and couldn’t do enough for us.
Stayed 1 night in Oct 2021

10/10 Excellent

Cain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from The Sandon Team on 6 Oct 2021
Thank you for your great review! We look forward to seeing you again soon!

8/10 Good

Colin Stock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close it was to Anfield served purpose of visiting for match day
Stayed 3 nights in Aug 2021
Response from The Sandon Hotle Team on 6 Oct 2021
Thank you for your kind review! We hope to see you again in the future!

10/10 Excellent

Delyth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovley evening here. Only downfall that was our door banged everytime someone closed the hall door. So we did not get much sleep as other residence were noisy
Stayed 1 night in Aug 2021
Response from The Sandon Hotel on 6 Oct 2021
Thank you for your lovely review - im so sorry to hear of your disturbed nights stay. Should you of let us know when on site we would of assisted with the noisy guests.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Wrong room.
Booked the bridal suite, when we turned up we were told this was not available and instead we were placed in a room with bunk beds. Not overly impressed.
Stayed 1 night in Jul 2021

2/10 Terrible

Yazmin

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football trip
Stayed hear as we went to the football and was ideal due to location to Anfield
Stayed 2 nights in Mar 2020
Response from The Sandon Hotel on 17 Mar 2020
Many thanks for your great review! We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room
Hotel was really close to Anfield Stadium and room was clean!
Stayed 1 night in Feb 2020
Response from The Sandon Hotel on 17 Mar 2020
Great thank you for your review! Hope to see you again soon.x

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff - perfect for Anfield. No breakfast but that wasn’t an issue
Stayed 1 night in Jan 2020
Response from The Sandon on 19 Jan 2020
Many thnaks for your kind review! We look forward to seeing you again in the future.

10/10 Excellent

kin man

Stayed 1 night in Dec 2019

10/10 Excellent

Aaron p

Stayed 1 night in Nov 2019

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La descripción del "establecimiento" en Orbtiz no corresponde! No es un hotel, es un hostal con servicios por debajo de un hostal. Cuando llegamos no había nadie para hacer el check in, las camas están en muy mal estado y el espacio y servicios son inadecuados para el precio. Nos tuvimos que retirar del lugar. No utilizamos el hostal.
Stayed 3 nights in Mar 2022

8/10 Good

Wai Ming

Stayed 1 night in Aug 2021
Response from The Sandon Hotel on 6 Oct 2021
Thank you for your great review! We hope you can stay again soon!

2/10 Terrible

Mandy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
except excellent location close to the Anfield Stadium, nothing good in at all, not money worth it.
Stayed 1 night in Feb 2020
Response from The Sandon Hotel on 17 Mar 2020
We are sorry you were dissapointed with your stay Mandy - we would of appriciated the opportunity to speak with you whilst with us.

6/10 Okay

Thor

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2019
Response from The Sandon Hotel on 23 Jan 2020
Thank you for your recent review we hope to see you again in the future.

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Anfield Stadium, just a walkable distance. The interior design of Liverpool FC is also very nice! The bed is comfortable too~ Enjoy~
Stayed 1 night in Dec 2019
Response from Reception on 14 Dec 2019
Thank you for your review and we look forward to welcoming you again soon to The Sandon Hotel

8/10 Good

Jussi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mukava ja ystävällinen palvelu. Respa löytyy joskaan ei aina miehitetty. Puhelimeen vastataan kyllä.
Stayed 1 night in Oct 2019
Response from The Sandon Hotel Team on 24 Nov 2019
Thank you for your review and we look forward to welcoming you again soon to The Sandon Hotel