We were very impressed by the reception we received - the man who checked us in could not have been nicer, more welcoming or more efficient ( carrying our cases up for us) and he dealt immediately with the problems we had in the room - ie only 2 sets of towels for 3 people, no decaff coffee and very few milk sachets for 3 people! Our room was adequate but if being honest didn't meet the expectations we had. The bathroom was modern but the decor in the room was slightly faded. There were 3 of us in the one room but it didn't match up to the other 2 hotels we'd stayed in before this one in Liverpool and Chester. The food we enjoyed at breakfast was of a good quality but due to the layout of the premises was a little chaotic which detracted from an overall positive experience even though the staff again, were really helpful and pleasant. Personally we wouldn't stay here again if visiting Llandudno.