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Reviews of Hotel Rosamar & Spa

4.5 out of 5
Hotel Rosamar & Spa
Avenida Pau Casals 8-10, Lloret de Mar

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 68 reviews" "
Rating 8 - Good. 22 out of 68 reviews" "
Rating 6 - Okay. 12 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 5 out of 68 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Sep 2023
Response from Montse Vilella, Rosamar Hotels Manager on 13 Sept 2023
Dear Brad, Thank you for your comment. We are glad to read that you had a nice stay with us. Our goal is to offer the best services to all our clients. Best regards,

6/10 Okay

Cristian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
On the beach, good restaurant. Valentina is a very dedicated guest, finding solution. In my opinion room 102 is terrible: smell, noise, ants and bugs. Valentina offer me an other room but was difficult to remove all.
Stayed 6 nights in Sep 2023
Response from Montse Vilella, Rosamar Hotels Manager. on 22 Sept 2023
Dear Christian,Thank you for taking the time to write a comment on our hotel. We are deeply sorry that your stay at Rosamar Hotels was not entirely positive and regret not having been able to fulfil all your expectations about your last stay. We would like to appologise for the issues you experienced with the room 102. Our Public Relations tried to help you offering another room. Unfortunately, we didnt have a lot of options to offer because the hotel has been fully booked. We are happy to know that you appreciated our efforts. We will take note of what you disliked in the hotel, look over your experience, and do our best to improve our services. Thank you for counting on us, we would love to be able to welcome you again in the future.Best wishes,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay & will do it again. A first rate establishment!
Stayed 1 night in May 2023
Response from Montse Vilella, Rosamar Hotels Manager on 5 Jun 2023
Dear Nicholas, Thank you for taking the time to rate your stay at Hotel Rosamar & Spa and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Montse Vilella, Rosamar Hotels Manager on 12 Apr 2023
Dear Claudia, Thank you very much for rating our hotel so positively, for us it is very important to know the satisfaction of our customers. We look forward to welcoming you back to the Rosamar & Spa very soon.Best regards,

10/10 Excellent

Simone

Stayed 5 nights in Aug 2022

2/10 Terrible

Raif

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The wors ever hotel i see on my life No friends on staff Parking 180 ero And it was far froom property Staff not friendly and not speaking English Room is not clean discastin Plus food is cold and not enough need to wait for another coking and grill Drinks you have to pay No one help me for anything Air conditioning not working And i am so disappointed with the hotel place and i did stay 10 days and i paid for not the hotel i see on the advert
Stayed 10 nights in Jul 2022
Response from Montse Vilella Rosamar Hotels Manager on 30 Aug 2022
Dear Raif,We are very sorry to hear about your experience and that your rating for our Hotel is so bad, when from the beginning all the staff were at your disposal to help you and even the Management was waiting for you to offer all the necessary help. The air conditioning worked perfectly, you also had the option to get a room change, which you declined. All of our staff speak English and that is how we communicate with you. It is not a true comment in everything that you expose; The cost of parking and the price of drinks in the restaurant is explained on the Expedia and Rosamar Hotels websites.Best Regards

6/10 Okay

Oleg, Staten Island

Travelled with family
Disliked: Property conditions & facilities
Great location, delicious breakfast. But this hotel definitely needs renovation and pay more attention for room cleaning.
Stayed 9 nights in Jul 2022
Response from Montse Vilella Rosamar Hotels Manager on 15 Jul 2022
Dear Oleg, We sincerely appreciate your time to rate our hotel. Rosamar & Spa hotel team is very sorry to hear your stay did not fully accomplish your expectations. We will continue to strive to offer a pleasant stay to all our guests. Best regards,

10/10 Excellent

Steven

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Fantastic property great location with attentive happy staff . Food options always good in the restaurant . Pool side bar never to busy table service available , a fantastic all inclusive hotel.
Stayed 3 nights in Jun 2022
Response from Montse Vilella Rosamar Hotels Manager on 23 Jun 2022
Dear customer, Thank you very much for rating our hotel so positively, for us it is very important to know the satisfaction of our customers. We look forward to welcoming you back to the Rosamar & Spa very soon. Best regards,

8/10 Good

Karen

Stayed 3 nights in Apr 2022
Response from Montse Vilella Rosamar Hotels Manager on 9 May 2022
Dear customer, Thank you very much for rating our hotel so positively, for us it is very important to know the satisfaction of our customers. We look forward to welcome you back to the Rosamar & Spa very soon. Best regards,

10/10 Excellent

Jeffrey

Stayed 6 nights in Apr 2022
Response from Montse Vilella Rosamar Hotels Manager on 19 Apr 2022
Dear Jeffrey, Thank you very much for rating our hotel so positively, for us it is very important to know the satisfaction of our customers. We look forward to welcome you back to the Rosamar & Spa very soon. Best regards,

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ens hem allotjat tota la família en aquest hotel i ens ha encantat. Bon menjar, bones instal·lacions i un spa increïble. Repetirem!
Stayed 1 night in Oct 2021
Response from Directora de Rosamar Hotels on 15 Oct 2021
Apreciada Rosa, Agrair-te que hagis dedicat part del teu temps en puntuar l’estada a l’Hotel Rosamar & Spa i que aquesta hagi estat positiva. El nostre objectiu és que els nostres clients gaudeixin al màxim les seves vacances a Lloret de Mar. Esperem veure’ns en una pròxima ocasió. Salutacions, Montse Vilella

10/10 Excellent

Imad

Stayed 3 nights in Jul 2021
Response from Montse Vilella - Rosamar Hotels Manager on 16 Jul 2021
Dear customer, Thank you for taking the time to rate your stay at the Rosamar & Spa hotel and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time. Best regards, Montse Vilella Rosamar Hotels Manager

8/10 Good

Julien

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - breakfast could be improved
Great hotel with separate pools for family and adults alone. Nice walk by the beach and overall good experience. Breakfast buffet could be increase with fresh fruits and coffee machine that works properly. The juices at breakfast buffet are terrible you can't taste any fruit jut taste of colorants and artificial flavors.
Stayed 2 nights in Aug 2020
Response from Montse Vilella - Director of Rosamar Hotels on 18 Aug 2020
Dear Julien, Thank you for taking the time to write about your experience at our hotel. Comments from guests help us improve the services we offer, and they help us to know what you think we need to improve. For us, it is important to continue evolving. We would like to thank you for your trust, and we hope to see you again. Sincerely, Montse Vilella Director of Rosamar Hotels

8/10 Good

Julien

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
verall good hotel
Overall hotel is clean and comfortable rooms. Service is good but coffee machines at breakfast were not calibrated properly for 3 days so we had to drink bad coffee.
Stayed 2 nights in Aug 2020
Response from Montse Vilella - Director of Rosamar Hotels on 18 Aug 2020
Dear Julien, We would like to thank you for taking the time to share your experience with us. We are grateful for your honest opinion, and we will be sure to take it into account in our efforts to continue improving our hotel. Thank you for counting on us, we would love to be able to welcome you again in the future. Sincerely, Montse Vilella Director of Rosamar Hotels

2/10 Terrible

Mara, Melbourne Australia

We could not check in as we are stuck in Australia and can’t travel due to the Covid 19 restrictions on international flights. No refund at all has been offered or no travel vouchers have been offered either by Expedia or the hotel.
Stayed 4 nights in Jul 2020
Response from Alícia on 31 Aug 2020
Dear Mrs Mara, Could you please tell us your booking and reservation number so we can see your case. Thank you and best regards, Alícia Rosamar Hotels

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Montse Vilella, Rosamar Hotels Manager on 25 Sept 2023
Dear client, Thank you for taking the time to rate your stay at Hotel Rosamar & Spa and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,

8/10 Good

FRANCESCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quasi tutto eccellente ad eccezione di uso di 1 solo ascensore , visto che L altro era un montacarichi , Crede che una struttura di queste dimensioni dovrebbe avere un ascensore più capiente e un po’ più moderno , per il resto tutto ottimo l’accoglienza alla reception il personale la piscina ad eccezione del ristorante garden in cui sono stato una sera che subito dopo ho desistito con personale non all’altezza , menu con scelta limitata tutt’altro che il buffet è sempre eccellente molto vario qualità buona.
Stayed 4 nights in Aug 2023
Response from Montse Vilella, Direttore di Rosamar Hotels on 30 Aug 2023
Caro Francesco, La ringraziamo molto per la Sua recensione. Siamo lieti di sapere che ha trascorso un buon soggiorno all'Hotel Rosamar & Spa e che ha apprezzato la varietà del nostro buffet. D'altra parte, ci dispiace molto sapere che il ristorante in giardino non è stato all'altezza delle sue aspettative. Verificheremo i vostri commenti con tutto il team per assicurarci che situazioni del genere non si ripetano. L'obiettivo di Rosamar Hotels è quello di offrire i migliori servizi a tutti i nostri clienti.Grazie per aver scelto l'Hotel Rosamar & Spa per il vostro soggiorno a Lloret de Mar.Cordiali saluti,

6/10 Okay

Ralf und Nezide

Travelled with family
Liked: Cleanliness, staff & service, amenities
soweit war alles OK, alteingesessenes Haus, perfekte Lage, Poolbereich alles eng, nettes Personal, leider hatten wir ein altes Zimmer, aber mit fantastischem Meerblick. All Inklusive- Essen war hervorragend, reichlich Auswahl, ABER bei den Getränken wurden wir 3.Klasse behandelt. Wir mussten auch beim Essen nach Getränken "betteln". Die all inkl. Cocktails kamen aus dem Tetrapack, die "bezahlten" wurden frisch zubereitet, also geschmacklich grausam, AUSSER Mojito, den konnte man trinken. Schade, dass so ein Unterschied gemacht wird, immerhin haben wir im All inkl. Paket auch mehr zahlen müssen. dieses All inkl. ist nicht mit Türkei/Ägypten und co.zu vergleichen. Beachtet dies bei der Buchung. Dies ist der einzige Kritikpunkt, den wir haben.
Response from Montse Vilella, Rosamar Hotels Manager. on 9 Aug 2023
Dear Ralf,Thank you for taking the time to write a comment on our hotel. We are happy to know that you found a lot of positive moments to point out during your stay. We regret that our All-inclusive system didnt meet your expectations. We will redirect your suggestion to our F&B department in order to improve our services. At Rosamar Hotel, our main goal is to offer maximum comfort and well-being to our guests. We would like to thank you for your trust, and we hope to see you again.Sincerely,

10/10 Excellent

Losowski

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
War mit meiner Familie da. Für Kinder super. Essen Auswahl war hervorragend. Sauber und gutes Cervise
Stayed 9 nights in May 2023
Response from Montse Vilella, Direktor der Rosamar Hotels on 9 Jun 2023
Lieber Losowski,Wir wissen Ihre Meinung sehr zu schätzen. Wir freuen uns zu lesen, dass Ihre Erfahrung im Hotel Rosamar Garden Resort für Sie und Ihre Familie sehr zufriedenstellend war. Wir würden uns sehr freuen, Sie bei einer anderen Gelegenheit wieder begrüßen zu dürfen. Vielen Dank für Ihr Vertrauen in uns.Mit freundlichen Grüßen,

6/10 Okay

charlotte

Stayed 3 nights in May 2023
Response from Montse Vilella, Directrice de Rosamar Hotels on 24 May 2023
Cher Charlotte,Merci beaucoup d'avoir évalué notre établissement de façon positive, pour nous il est très important de connaître le degré de satisfaction de chacun de nos clients. Nous souhaitons vous accueillir à nouveau au Rosamar & Spa très bientôt.Salutations,

10/10 Excellent

michel, Marseille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L accueil sympa de la réception escala est super gentille et très professionnelle
Stayed 3 nights in May 2023
Response from Montse Vilella, Directrice de Rosamar Hotels on 15 May 2023
Cher Michel,Merci d'avoir pris part de votre temps en notant le séjour à l'Hotel Rosamar & Spa et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion.Salutations,

8/10 Good

GILLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel ,dommage que les matelas sont très ferme donc mal au dos car on aurait prolonger notre sejour.petit déjeuner très bien ,le soir moyen.
Stayed 5 nights in Apr 2023
Response from Montse Vilella, Directrice de Rosamar Hotels. on 26 Apr 2023
Cher Gilles, D'abord, merci d'avoir partagé votre évaluation de notre établissement. Nous sommes heureux que vous avez apprécié le petit déjeuner. Cependant, nous sommes désolés que votre séjour à l'Hotel Rosamar & Spa n'ait pas été entièrement satisfaisant. Nous continuerons à travailler afin de s'améliore constamment et d'offrir ainsi une agréable expérience à nos clients.Salutations,

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2023
Response from Montse Vilella, Rosamar Hotels Manager on 19 Apr 2023
Dear Mike, Thank you for taking the time to rate your stay at Hotel Rosamar & Spa and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,

10/10 Excellent

Olivier

Stayed 3 nights in Apr 2023
Response from Montse Vilella, Directrice de Rosamar Hotels. on 3 May 2023
Cher Olivier, Merci d'avoir pris part de votre temps en notant le séjour à l'Hotel Rosamar & Spa et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion.Salutations,

8/10 Good

Ricardo Alexandre Barbosa

Liked: Cleanliness, staff & service, amenities
La ubicación
Stayed 4 nights in Apr 2023
Response from Montse Vilella Directora de Rosamar Hotels on 12 Apr 2023
Apreciado Ricardo, Agradecerte que hayas dedicado parte de tu tiempo en puntuar la estancia del Hotel Rosamar & Spa y que esta haya sido positiva. Nuestro objetivo es que nuestros clientes disfruten al máximo sus vacaciones en Lloret de Mar. Esperamos verte en una próxima ocasión.Saludos,

10/10 Excellent

nicole

Stayed 1 night in Oct 2022
Response from Montse Vilella, Directrice de Rosamar Hotels. on 19 Oct 2022
Chère Nicole,Merci d'avoir pris part de votre temps en notant le séjour à l'Hotel Rosamar & Spa et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion.Salutations,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt alternativ
Vi bodde på et vanlig dobbeltrom. Vi hadde utsikt mot boligfelt og hadde delvis havutsikt. Rommet hadde ok størrelse med god seng. Badet hadde dusj og var rent og pent. Hadde ønsket oss en vannkoker på rommet. Maten var variert og god. Til hvert måltid var det mulighet for fersklaget kjøtt, fisk eller eks omeletter. Det beste for vår del var plasseringen, nær strand og by!
Utsikt fra den felles solterrassen.
Utsikt fra vårt rom.
Et av bassengene med bar.
Stayed 4 nights in Oct 2022
Response from Montse Villella, Rosamar Hotels Manager. on 14 Oct 2022
Dear customer,We want to thank you for taking the time to review our hotel. We are pleased to know that the assortment of our buffet has achieved your expectations and that you liked the chosen room. From Rosamar Hotels we work year after year to offer our customers the best possible services.Greetings,

8/10 Good

Eyðstein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2022
Response from Montse Vilella, Rosamar Hotels Manager on 23 Sept 2022
Dear customer,Thank you for taking the time to rate your stay at Hotel Rosamar & Spa and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,

6/10 Okay

sylvie

Juste
Dans l’ensemble tout était correcte, sauf les serviettes posées en réservant les transats à longueur de journée ,au bord de la piscine. Le maître nageur ne faisait pas appliquer le règlement. C’est vraiment dommage… et insupportable!!!
Stayed 9 nights in Aug 2022
Response from Montse Vilella Directrice de Rosamar Hotels on 12 Sept 2022
Chère Sylvie, Nous vous remercions sincèrement d'avoir pris le temps de noter notre hôtel. L'équipe de l'Hotel Rosamar & Spa est désolée d'apprendre que votre séjour n'était pas à la hauteur de vos attentes. Nous continuerons à consacrer nos efforts afin d'offrir un agréable séjour à tous nos hôtes.Salutations,

8/10 Good

Marcelino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Montse Vilella Directora de Rosamar Hotels on 7 Sept 2022
Apreciado Marcelino,Agradecerte que hayas dedicado parte de tu tiempo en puntuar la estancia del Hotel Rosamar & Spa y que esta haya sido positiva. Nuestro objetivo es que nuestros clientes disfruten al máximo sus vacaciones en Lloret de Mar. Esperamos verte en una próxima ocasión.Saludos,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bon séjour en famille, piscine petite mais correcte, le seul bémol pas assez de transats pour tout le monde si tu veut avoir une place il faut aller dès l’ouverture de la piscine dommage. Le buffet super ! Petit déjeuner nickel ! Beaucoup de choix pour ceux qui mange pas de viande il y a toujours du poisson Service de ménage dans les chambre bien dans l’ensemble L’hôtel est hyper bien situé en face de la mer et a côté de beaucoup de restaurant Très bon séjour personnel très aimable! Merci à tous!
Stayed 5 nights in Aug 2022
Response from Montse Vilella Directrice de Rosamar Hotels on 19 Aug 2022
Cher client,Merci beaucoup d'avoir évalué notre établissement de façon positive, pour nous il est très important de connaître le degré de satisfaction de chacun de nos clients. Nous souhaitons vous accueillir à nouveau au Rosamar & Spa très bientôt.Salutations,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Montse Vilella Rosamar Hotels Manager on 5 Aug 2022
Dear Lisa, Thank you for taking the time to rate your stay at Rosamar & Spa hotel and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time. Best regards,

2/10 Terrible

Fouad

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2022

6/10 Okay

Herbert

Travelled with family
Disliked: Amenities, property conditions & facilities
El AC no funcionó adecuadamente y la habitación olía mal
Stayed 5 nights in Jul 2022
Response from Montse Vilella Directora de Rosamar Hoteles on 18 Jul 2022
Apreciado Herbert, En primer lugar, darte las gracias por compartir tu puntuación sobre nuestro establecimiento. Sentimos profundamente que la estancia en el Hotel Rosamar & Spa no haya estado del todo satisfactoria. Continuaremos trabajando con el objetivo de mejorar constantemente y así ofrecer una buena experiencia a nuestros clientes. Saludos,

10/10 Excellent

Leo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Montse Vilella Directora de Rosamar Hoteles on 15 Jul 2022
Querido Leo, Muchas gracias por puntuar tan positivamente nuestro establecimiento, para nosotros es muy importante conocer el grado de satisfacción de cada uno de nuestros clientes. Deseamos volveros a recibir en el Rosamar & Spa muy pronto. Saludos,

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Montse Vilella on 6 Jul 2022
Dear Ewa, Thank you for taking the time to rate your stay at Rosamar & Spa hotel and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time. Best regards, Montse Vilella Rosamar Hotels Manager

8/10 Good

Abdelhak

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Montse Vilella Directrice de Rosamar Hoteles on 29 Jun 2022
Cher client, Merci beaucoup d'avoir évalué notre établissement de façon positive, pour nous il est très important de connaître le degré de satisfaction de chacun de nos clients. Nous souhaitons vous accueillir à nouveau au Rosamar & Spa très bientôt. Salutations,

8/10 Good

stefano alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colazione molto varia e di buona qualità, parcheggio dell'hotel un po' caro spazi comuni, come ad esempio le piscine, un po' troppo affollati, spesso non c'era disponibilità di lettini
Stayed 6 nights in Jun 2022
Response from Montse Vilella Direttore di Rosamar Hotels on 27 Jun 2022
Gentile cliente, Grazie per aver trovato il tempo di valutare il vostro soggiorno all'Hotel Rosamar & Spa e per il vostro feedback positivo. Il nostro obiettivo è che i nostri ospiti godano al massimo delle loro vacanze a Lloret de Mar. Non vediamo l'ora di vedervi la prossima volta. Cordiali saluti,

10/10 Excellent

Antti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suosittelen lämpimästi
Kerrassaan upea!
Stayed 6 nights in Jun 2022
Response from Montse Vilella Rosamar Hotels Manager on 17 Jun 2022
Dear Antti, Thank you for taking the time to rate your stay at Rosamar & Spa hotel and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time. Best regards,

10/10 Excellent

nicole

Stayed 3 nights in May 2022
Response from Montse Vilella Directrice de Rosamar Hoteles on 23 May 2022
Chère Nicole, Merci d'avoir pris part de votre temps en notant le séjour à l'Hotel Rosamar & Spa et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion. Salutations,

8/10 Good

Lionel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agreablr séjour, personne agréables et tres accueillants tout c etait bien passe
Stayed 1 night in Apr 2022
Response from Montse Vilella Directrice de Rosamar Hoteles on 4 May 2022
Cher Lionel, Merci d'avoir pris part de votre temps en notant le séjour à l'hôtel Rosamar & Spa et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion. Salutations,

8/10 Good

lorhim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Montse Vilella Rosamar Hotels Manager on 11 Apr 2022
Dear customer, Thank you for taking the time to rate your stay at Rosamar & Spa hotel and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time. Best regards,

4/10 Poor

Yohan

Stayed 5 nights in Oct 2021
Response from Directora de Rosamar Hoteles on 10 Nov 2021
Querido Yohan, Agradecemos sinceramente que hayas dedicado parte de tu tiempo en puntuar nuestro hotel. El equipo del Hotel Rosamar & Spa lamentamos que vuestra estancia no haya cumplido del todo tus expectativas. Seguiremos dedicando nuestros esfuerzos con el objetivo de ofrecer una buena estancia a todos nuestros huéspedes. Gracias y saludos, Montse Vilella

6/10 Okay

karine

Stayed 1 night in Nov 2021
Response from Rosamar Hotels Manager on 8 Nov 2021
Dear Karine, We sincerely appreciate your time to rate our hotel. Rosamar & Spa hotel team is very sorry to hear your stay did not fully accomplish your expectations. We will continue strive to offer a pleasant stay to all our guests. Best regards, Montse Vilella

8/10 Good

Séverine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon rapport qualité prix Bon accueil Chambre propre et spacieuse avec une très belle terrasse Calme et très bien placé Le seul point négatif : Le petit déjeuner ouvre à une heure avancée : 8h . il y a donc beaucoup de monde devant la porte en attendant l’ouverture Pour le parking , bine qu’il ne communique avec l’hôtel il y a la possibilité de se garer devant pour décharger
Stayed 1 night in Nov 2021
Response from Directrice de Rosamar Hoteles on 5 Nov 2021
Cher Séverine, Merci d'avoir pris part de votre temps en notant le séjour à l'hôtel Rosamar & Spa et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion. Salutations, Montse Vilella

2/10 Terrible

Julien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter tout simplement
La nuit la plus désagréable de notee sejour en Espagne ! L'hôtel ne disposant plus de suite, il nous propose 2 chambres : qui ne communique pas mais qui sont soit disant côte à côte, ce qui n'etait pas le cas. Le pire, c'est le niveau de degradation du bâtiment : des tapis longent les couloirs pour éponger les fuites d'eau, les chambres ne sont pas digne d'un 4 étoiles et nous en avons payé les frais... dsns une des chambres le carrelage mural etait fissuré (dangereux pour des enfants) et le carrelage mural de la seconde chambre est tombé pendant la nuit (4h) mon petit garçon (8 ans) a voulu fermer la porte de la salle de bains pour aller aux toilettes et une partie du mur s'effondrée (cf photos) Au petit matin, nous n'avons jamais pu acceder au petit-dej pourtant compris - file d'attente de plus de 100 personnes (allant jusqu'à l'entrée de l'hotel) Nous devions être rappeler par le manager le jour même à 10h (excuses, remboursement...) Nous attendons encore...
Stayed 1 night in Oct 2021
Response from Montse Vilella Directrice des Hôtels Rosamar on 8 Nov 2021
Cher Julien, Nous souhaitons vous remercier pour le choix de notre hôtel pour votre séjour. Nous regrettons que votre séjour n'ait pas été comme prévu. Nous avons mis à votre disposition 2 chambres le plus proche posible at qui sont en fait situées côte à côte – la chambre 2014 et la chambre 2013. C´est vrai, il n'y a pas de porte entre elles, mais dans tout l'hôtel il n'y a pas 2 chambres avec une porte commune. Quant au carrelage de la salle de bain, nous tenons nous excuser pour le cas de force majeure qui s'est produit dans votre chambre. Nous avons vous donné immédiatement une autre chambre ainsi que nos excuses. Le matin, vous êtes venu à la réception à cause d'un problème de file d'attente pour le petit-déjeuner et la réceptionniste vous a gentiment proposé de vous préparer quelque chose, mais vous avez refusé. Vous n'avez pas exprimé le désir de parler avec la directrice et avez simplement décidé de quitter l'hôtel. La directrice a été informée de l'incident et était toujours sur son lieu de travail pour parler avec vous, mais ce matin-là, vous n'avez pas demandé pour elle. Cordialment,

6/10 Okay

Estelle

Stayed 1 night in Oct 2021
Response from Rosamar Hotels Manager on 5 Nov 2021
Dear Estelle, Thank you very much for rating our hotel so positively on Expedia, for us it is very important to know the satisfaction of our customers. We look forward to welcome you back to the Rosamar & Spa very soon. Best regards, Montse Vilella

6/10 Okay

jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Une nuot à Llauret
Personnel un peu débordé à l'acceuil, beaucoup d'attente pour le repas du soir et le petit dejeuner. Fuite au wc de la chambre, fuite au wc de l'acceuil, mauvaise insonorisation des chambres. Ne vaut surement un 4 etoiles. Très déçu. Point positif personnel de restauration poli et serviable.
Stayed 1 night in Oct 2021
Response from Directrice de Rosamar Hotels on 2 Nov 2021
Cher client, Nous vous remercions sincèrement d'avoir pris le temps de noter notre hôtel. L'équipe de l'hôtel Rosamar % Spa est désolée d'apprendre que votre séjour n'était pas à la hauteur de vos attentes. Nous continuerons à consacrer nos efforts afin d'offrir un agréable séjour à tous nos hôtes. Salutations, Montse Vilella

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel con mala gastronomía
Instalaciones lindas, aunque sin control apenas. Nadie se duchaba antes de entrar en la piscina climatizada, etc. Limpieza genial. Tema gastronómico dejaba mucho que desear en cuanto a segundos platos en variedad y sabores.
Stayed 2 nights in Oct 2021
Response from Montse Vilella Directora de Rosamar Hotels on 3 Nov 2021
Apreciado Cliente, Le damos las gracias por responder al cuestionario enviado por Expedia y tomaremos buena nota de todos sus comentarios. Trasladaré al responsable de F&B la queja referente a los platos servidos en el Buffet. Reciba un cordial saludo,

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor del hotel es que se encuentra a primera línea de mar. Sobretodo nos encantó el spa y el bufé, con mucha variedad de comida y buena calidad.
Stayed 1 night in Oct 2021
Response from Directora de Rosamar Hoteles on 22 Oct 2021
Apreciado Pedro, Agradecerte que hayas dedicado parte de tu tiempo en puntuar la estancia del Hotel Rosamar & Spa y que esta haya sido positiva. Nuestro objetivo es que nuestros clientes disfruten al máximo sus vacaciones en Lloret de Mar. Esperamos verte en una próxima ocasión. Saludos, Montse Vilella