Executive Room, 1 Double Bed, Non Smoking

Reviews of Best Western Plus Vauxhall Hotel

3.5 out of 5
Best Western Plus Vauxhall Hotel
152 Old South Lambeth Road, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 431 reviews" "
Rating 8 - Good. 163 out of 431 reviews" "
Rating 6 - Okay. 51 out of 431 reviews" "
Rating 4 - Poor. 22 out of 431 reviews" "
Rating 2 - Terrible. 21 out of 431 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cesar

Disliked: Cleanliness, property conditions & facilities
No recommended . When I got there , there was no hot water then my flight early and there was such a big noise and I can’t sleep
Response from Front desk on 24 Apr 2024
We extend our sincere apologies for the inconvenience you encountered during your recent stay. It is regrettable that you experienced issues such as the absence of hot water and disruptive noise, which undoubtedly impacted your comfort and ability to rest. Your feedback holds significant importance to us, and we assure you that we will promptly address these concerns with our management team. Should you contemplate giving us another opportunity to serve you in the future, we are committed to ensuring a substantially improved experience. Thank you for bringing these matters to our attention.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the welcome young lady in reception was excellent.
Stayed 1 night in Apr 2024
Response from Front desk on 19 Apr 2024
Thank you so much for your kind review. We hope we can welcome you back when travel brings you back to the area.

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walkable to big ben and many buses you can take to other sights and market halls . Good for a place to stay on short trip . Is a bit loud at night with other guests walls are thin . Overall would stay again to visit London
Stayed 3 nights in Apr 2024
Response from Front desk on 9 Apr 2024
Hello Brianna, Thank you very much for staying at Best Western Plus Vauxhall. We really appreciate you taking the time to share your experience with us. Your positive feedback inspires our team to continue to deliver great service. We look forward to hearing from you when your travel plans next bring you to London as it would be our pleasure to be of service to you once again.

8/10 Good

William, Killiney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small but very nice hotel convenient to the US Embassy.
Stayed 1 night in Apr 2024
Response from Front desk on 4 Apr 2024
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had a great experience and hope to have the pleasure of welcoming you back the next time your travels take you to London.Kind regards

8/10 Good

Mavis

Business traveller
Liked: Staff & service, property conditions & facilities
Comfortable bed and very friendly and helpful staff at the front desk
Stayed 2 nights in Feb 2024
Response from Front desk on 2 Mar 2024
Thank you for your kind words! We're delighted to hear that you found our beds comfortable and that our front desk staff were friendly and helpful during your stay. Providing exceptional service and ensuring our guests' comfort are top priorities for us. We hope to have the pleasure of welcoming you back again in the future!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It was idea for me. I was visiting the US embassy which made it very convenient. And only 5mins from Vauxhall tube station. The room was very clean. The staff were very courteous. Would stay there again, no problem.
Stayed 1 night in Feb 2024
Response from Front desk on 23 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you found your room clean and our staff courteous. Our team strives to create a warm and welcoming atmosphere, and it is great to know that we succeeded in making you feel comfortable during your stay.

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front desk on 15 Feb 2024
Dear GuestThank you for taking the time to complete our online review following your recent stay .We are delighted that you enjoyed your stay overall.We very much look forward to welcoming you again at our hotel.Kind Regards,

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charity Walk weekend
Lovely inner London hotel, clean and functional. The shower is a little small, not much of a problem for me because I'm short, but could be for the larger build. Generally a really good stay.
Stayed 1 night in Jan 2024
Response from Front desk on 2 Feb 2024
Thank you for gracing us with a perfect score following your recent stay. It is delightful to know that we were able to meet your expectations.We look forward to the pleasure of welcoming you back soon for another wonderful experience.Warm regards,

6/10 Okay

robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room didn't have a window! It had a skylight...I wish I'd known that when I agreed to the ground floor room (only because the 'lift' wasn't working when I arrived). Sigh...
Stayed 3 nights in Jan 2024
Response from Front desk on 31 Jan 2024
We appreciate you taking the time to share your recent experience. It is disheartening to learn that your experience did not meet your expectations, and we take your feedback seriously.We hope to have the opportunity to regain your trust and welcome you back providing you with an improved and more enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front desk on 31 Jan 2024
Thank you for taking the time to share your wonderful experience with us. We are committed to providing a memorable stay for our guests.We look forward to welcoming you back.

10/10 Excellent

Tejaswi Reddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk on 17 Jan 2024
Thank you for your kind review, we hope to welcome you back again soon.

8/10 Good

Theodore

Stayed 1 night in Dec 2023
Response from Front desk on 17 Jan 2024
Thanks for the lovely review, we hope to welcome you back.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay tiny room
The hotel was just as described, clean and tidy with great staff, really friendly just be aware that the rooms are tiny, around 1/2 the size of a standard Travelodge / premier inn room
Stayed 2 nights in Dec 2023
Response from Front desk on 2 Jan 2024
Thank you for your kind review, we hope to see you again soon.

6/10 Okay

Bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk on 2 Jan 2024
Thank you for your review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with all aspects, clean and tidy. Friendly staff
Stayed 2 nights in Dec 2023
Response from Front desk on 2 Jan 2024
Thank you for your kind review. We hope to welcome you back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and very friendly staff
Stayed 2 nights in Nov 2023
Response from Front desk on 28 Nov 2023
Thank you for your kind review. We hope to welcome you back when travel brings you back to the area.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shorty and sweet
Stayed 1 night in Nov 2023
Response from Front desk on 13 Nov 2023
Thank you for your kind review. We hope we can welcome you back again soon.

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Small rooms
Stayed 1 night in Oct 2023
Response from Front desk on 30 Oct 2023
Thank you for your review. We hope we can welcome you back soon.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, good quality rooms
Stayed 1 night in Oct 2023
Response from Front desk on 29 Oct 2023
Thank you for your kind review. We hope we can welcome you back again when travel brings you to the area.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities
Mattress covers must not be washed much at all. It took looking at 5 rooms before finding a semi clean looking matress cover. All others had what looked like dry feces, or old urine or blood stains as well as hairs and pubic hairs. The last room wasn't too bad but sime of the lights and the exhaust fan in the bathroom didnt work in this room. Staff was helpful and friendly enough but the rooms were kind of gross, mostly the beds but also could have been vacuumed better. Won't be going back to this hotel.
Stayed 3 nights in Oct 2023
Response from Front desk on 29 Oct 2023
Hi Jeffrey,Thank you for taking the time to review Best Western Plus Vauxhall. On behalf of our entire team, I apologize for your experience at our hotel. We will do all we can to ensure future stays meet your expectations in every aspect. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a memorable stay for all the right reasons.Best Regards,Guest relations Best Western Plus Vauxhall Hotel.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front desk on 23 Oct 2023
Thank you for your kind review. We hope to welcome you back again soon.

6/10 Okay

Christopher

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front desk on 9 Oct 2023
Thank you for your review. We hope we can welcome you back better!

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from Mubeen on 1 Oct 2023
Thank you Martin for taking time and giving us your Feed back. We are looking forward to welcome you in future.Regards,Mubeen Front Desk.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small and not well ventilated, as there was one window up high that didn’t open. Though the space was tight, the bed was comfortable.
Stayed 3 nights in Sep 2023
Response from Front desk on 27 Sept 2023
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for US embassy, tube at Vauchall straight to Staff lovely Breakfast good for the money and plenty of it Room clean and airy, bed comfy highly recommend
Stayed 1 night in Sep 2023
Response from Front desk on 20 Sept 2023
We sincerely appreciate your recent review and are thrilled to hear about your positive experience during your stay with us. Our location near the US embassy and the ease of access via the Vauxhall tube station indeed make us a convenient choice for travelers with embassy appointments. It's heartening to know that our friendly staff, well-liked breakfast options, and clean, comfortable rooms left a positive impression on you. Your recommendation is the highest compliment we can receive, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next visit, please feel free to share them with us, as we are committed to ensuring that your stay with us continues to meet and exceed your expectations.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay, fantastic staff
Had a great overnight stay. Room was compact, as most London hotel rooms are. Very comfortable. Staff were so lovely, friendly, welcoming and helpful. Nice area. Felt safe as a lone female traveller.
Stayed 1 night in Sep 2023
Response from Front desk on 11 Sept 2023
Thank you for your kind review. We hope to welcome you back soon.

10/10 Excellent

Nigel

Stayed 2 nights in Sep 2023
Response from Front desk on 5 Sept 2023
Thank you for your kind review. We are very happy to hear that everything went smoothly with your stay. We hope we can welcome you back soon.

10/10 Excellent

Tesfazghi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so good I love it
Stayed 1 night in Aug 2023
Response from Front desk on 28 Aug 2023
Thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Kai Ling Karen

Stayed 1 night in Aug 2023
Response from Ali on 27 Aug 2023
Hello Kai Ling Karen, Thank you for staying with us at Best Western Plus Vauxhall. I am pleased you enjoyed your stay. We look forward to welcoming you back soon!Kind RegardsFront Desk

10/10 Excellent

Tim

Stayed 1 night in Aug 2023
Response from Front Desk on 22 Aug 2023
We are thrilled to receive your fantastic review and a perfect score of 10/10! Thank you for taking the time to share your thoughts about your recent experience with us. Your feedback means a lot to our team and serves as a wonderful encouragement.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front desk on 21 Aug 2023
Thank you for your review. We are sorry that we did not meet your standards. I hope to welcome you back for a better stay.

10/10 Excellent

Philip

Stayed 1 night in Aug 2023
Response from Front desk on 14 Aug 2023
Thank you for your kind review. We hope to see you again soon.

8/10 Good

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell of tje room was not nice , the toilet could not flush . The room was very hot the air-condition was not working eventhough it was on
Stayed 1 night in Aug 2023
Response from Front desk on 11 Aug 2023
Thank you for your review, we are sorry to hear that your stay was not up to your expectations. Wish you have told us about the problems you encountered whilst on site so we could have helped.

6/10 Okay

Xiaoxiao

Stayed 1 night in Aug 2023
Response from Front desk on 11 Aug 2023
Thank you for your review. We are sorry to see that we did not meet your expectations.

8/10 Good

Stephen, Sutton in Ashfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very friendly Hotel very close to the USA embassy and Nine Elms tube. Quiet room (8) facilities great and value for money (for London).
Stayed 1 night in Aug 2023
Response from Eliza on 9 Aug 2023
Thank you for sharing your experience at our hotel. We're thrilled you enjoyed our friendly atmosphere and proximity to the USA embassy and Nine Elms tube. Your appreciation for our quiet room, excellent facilities, and value for money is greatly valued. We're honoured to have met your expectations for a comfortable stay in London. Your feedback motivates our team to continue delivering top-notch service. We look forward to welcoming you back and ensuring another enjoyable visit. Should you have any future inquiries or requirements, please don't hesitate to reach out. Your recommendation means a lot to us. Safe travels!

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Eliza on 9 Aug 2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back on your future visits to the area.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had tickets for The Oval and this was an ideal overnight stay - easy walking distance to the ground, restaurants, pubs, cafes and bars. It was clean, the staff were great and the parking was really convenient given there was a rail strike the day we traveled. All together very happy we found this hotel in Lambeth.
Stayed 1 night in Aug 2023
Response from Front desk on 4 Aug 2023
Thank you for your kind review. We are very happy to read you have enjoyed your stay.

10/10 Excellent

Naghmeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Front desk on 29 Jun 2023
Thank you for your kind review and for choosing to stay with us.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front desk on 23 Jun 2023
We are sorry to hear our hotel was not up to your standards. We hope to welcome you back soon for a better stay.

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 1 night in Jun 2023
Response from Front Desk on 21 Jun 2023
Thank you very much for staying at Best Western Plus Vauxhall. We are hoping you will be coming back soon to visit us again!

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front desk on 12 Jun 2023
Thank you very much for your kind review. We hope to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights, room was quiet, comfortable and we could open the window for fresh air. All the staff was very friendly and accommodating with our inquiries and requests.
Stayed 2 nights in May 2023
Response from Mubeen on 3 Jun 2023
Dear guest,Thank you for staying with us at Best Western Plus Vauxhall. I am glad to hear that you have enjoyed your stay and you liked our rooms and the service our staff. We are all looking forward to welcoming you back soon. Kind regards, guest relations, Best Western Plus Vauxhall. Thank you for your positive comments and we hope you'll come back again soon

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front desk on 1 Jun 2023
Thank you for your kind review.

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, affordable, clean accommodation
Clean, well maintained hotel. Comfortable, quiet rooms. Friendly, helpful staff. Only minor criticism would be that at breakfast some of the cooked items could’ve definitely been hotter, and the coffee machine had broken down - and had been replaced by a tiny kettle (same size as the bedroom ones). This was not very practical, with a queue of thirsty guests.
Stayed 1 night in May 2023
Response from Front Desk on 30 May 2023
Thank you for your review. We are sorry that you did not fully enjoy your stay with us.

10/10 Excellent

J

Stayed 1 night in May 2023
Response from Front desk on 30 May 2023
Thank you for your kind review.

4/10 Poor

Lee

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front desk on 1 May 2023
Thank you for your review. We are sorry to see we did not meet your expectations.

10/10 Excellent

Sambasiva Rao

Stayed 1 night in Apr 2023
Response from Front desk on 25 Apr 2023
Thank you for your kind review.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, great service.. smaller rooms, no window, 10 mins fron Vauxhall station.. but this saved £100 a night on other options. Recommended if you are on a budget wanting something decent.
Stayed 2 nights in Apr 2023
Response from Front desk on 17 Apr 2023
Thank you for your kind review.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a single room on the top floor. It was tiny, but lovely and had all I wanted - kettle, tea, coffee, biscuits, slippers, desk space, TV, good Wi-Fi, excellent shower. Small skylight was only window, but I arrived at 9pm and left at 10am, so that didn’t matter to me. Very convenient for tube, restaurants nearby (little Portugal) and parking available right outside. Will definitely stay again.
Stayed 1 night in Apr 2023
Response from Front desk on 13 Apr 2023
Hello,Thank you so much for your kind review.

10/10 Excellent

Anitasanora

Liked: Cleanliness, property conditions & facilities
Get what you pay for. Apart from fire alarm waking everyone up at 5am; enjoyed my stay!!
Stayed 1 night in Apr 2023
Response from Front Desk on 13 Apr 2023
Hello,Thank you for your review.