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Reviews of Bridge Park Hotel

2.5 out of 5
Bridge Park Hotel
16 Hillside, Willesden, London, England

Reviews

6.6
Rating 10 - Excellent. 119 out of 660 reviews" "
Rating 8 - Good. 201 out of 660 reviews" "
Rating 6 - Okay. 164 out of 660 reviews" "
Rating 4 - Poor. 70 out of 660 reviews" "
Rating 2 - Terrible. 106 out of 660 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roble

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, smells bad! Outdated. Not even worth £10 a night
Stayed 1 night in May 2024
Response from BPH on 15 May 2024
Dear Guest, Thank you for sharing your feedback with us. We appreciate your feedback and we apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We are committed to addressing any issues and improving our services to ensure a better experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your feedback and we apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We are committed to addressing any issues and improving our services to ensure a better experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Jafeth

Travelled with partner
Liked: Amenities
Not far from where i was going to spend a day
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite would stay again Value for money
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
In terms of the staff, they were okay, the receptionist mostly. The barman during the day was very limited in communication and spent the time for the hour we were in there constantly playing with the different TV channels on the different TVs in the bar. He also was in and out on his phone. It was a quiet period, granted, but we felt like an inconvenience, this from my perception. Just the odd positive gesture. I get the cost was not majorly expensive, but I would expect a 3 star hotel to be better well-look after and maintained, especially the rooms, and the so-called 'en-suite' I feel the promotional pictures absolutely falsely advertise the quality of the property, inside and out. The accommodation was awful, with the decoration uncared for. Again, for a 3 star hotel it was like going back to the 70's with extremely poor cleanliness. The 'ensuite' shower nozzle would not stay upright when showering, so had to get it maintained, which happened instantly which was good! However, do the cleaners and maintenance on duty not check off rooms when vacated to report problems and correct them, preventing any further concerns? The bed was like sleeping on a table, we all have different preferences, I get that, but this was in another category of uncomfortable. Electrical sockets - well, some worked and another I could not even plug into. The shower and sink tap temperature were awful, only offering a tepid temp after running for so long. Late reception staff - moody!
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your feedback and we apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We are committed to addressing any issues and improving our services to ensure a better experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Cindy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed for one night in order to watch England ladies football at Wembley Stadium. Trains were on strike so decided to drive up and stay over. It is very convenient for Wembley. No.18 bus straight there from across the road! The bar was still open when we got back which was great, a fine selection of beers and spirits. Free parking was a bonus and allowed us to pop back the next day to look around the Designer Outlet stores. Hotel is tired but breakfast wasn’t too bad. I think it’s time you provided sachets of coffee including decaf coffee and not have the jug of coffee which just gets a bitter taste the longer it’s left. (Decaf tea too if anyone wants that as well). I would suggest getting a room at a time renovated and you will have a real winner on your hands.
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

6/10 Okay

Sam

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was surprised there was no shower wash bits. As I came by train and travelled as light as possible. But luckily there is a Tesco express 2 minute walk for anything you forget. It’s convenient for Wembley as right opposite the hotel is a bus that takes you straight there and runs late for return. Nice bar in hotel very friendly staff
Stayed 1 night in Apr 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

8/10 Good

Lynda

Great position for Wembley. Clean and had parking
Stayed 1 night in Mar 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Friendly staff very accommodating,traffic was a bit loud
Stayed 1 night in Mar 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

8/10 Good

Vivienne

Stayed 1 night in Mar 2024
Response from BPH on 25 Apr 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find helpful staff
Stayed 2 nights in Feb 2024
Response from Bridge Parke Hotel Management on 28 Feb 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

6/10 Okay

Ian

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel is a typical London budget hotel, reception looks fine, but rooms, although clean are very tired, the restaurant was closed, all outside areas closed. Not many options for food and drink without getting a cab. Could be an amazing property if the owners invested in the place.
Stayed 4 nights in Feb 2024
Response from Bridge Park Hotel on 28 Feb 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your rating and apologize for any inconvenience you experienced during your stay. Your comments regarding the condition of our rooms and the closure of our restaurant and outside areas have been duly noted. Please know that we are actively working on improvements, and we're excited to announce that our terrace garden and restaurant will be reopening soon. We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the near future.Hotel Management

10/10 Excellent

Shoode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good
Stayed 3 nights in Jan 2024
Response from BPH on 28 Feb 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

4/10 Poor

Mollie

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We expected a better kept and cleaner hotel. Didn't look like the pictures. The gentleman at reception was kind was walked us to our room.
Stayed 1 night in Jan 2024
Response from BPH on 5 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your feedback and we apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We are committed to addressing any issues and improving our services to ensure a better experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap and cheerful.
Clean and warm, I slept well. The place could do with a lick of paint. Single rooms on the front of the hotel suffer from road noise but the rooms to the rear are quiet in my experience. Front counter staff were very friendly and welcoming.
Stayed 2 nights in Jan 2024
Response from BPH on 5 Mar 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

8/10 Good

Mahir

Travelled with group
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from BPH on 5 Mar 2024
Dear Guest,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We hope to enhance this experience even further in the future.We look forward to welcoming you back soon!

4/10 Poor

Fouad

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from BPH on 5 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your feedback and we apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We are committed to addressing any issues and improving our services to ensure a better experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't.
Room felt dirty, bed was uncomfortable, shower had to be turned off by staff because it would ONLY turn on. The bathroom wasn't even in the room. Half the lights in the room didn't work. The first staff person was rude, the second was alright. I've been to many hotels around the world and this might be top 2 worst I've ever stayed in. We couldn't help but laugh at how bad it seemed
Stayed 1 night in Dec 2023

2/10 Terrible

Derida

Stayed 1 night in Dec 2023

10/10 Excellent

Brinkela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Peter

Disliked: Cleanliness
Bridge park hotel stay Dec 2023
We had no hot water our first night, it wasn't ideally not being able to have a shower after travelling. Staff were helpful, good location, free parking was a big plus and the breakfast was very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Solo concert trip
Staff helpful and friendly, room small and very tired, heating excellent, shared bathroom next door good, shower a little cold,bed and pillow uncomfortable, eating places connected to hotel look worth checking out, would rate 4/5 for a budget stay excellent value and will stay again, transport by bus available outside to wembley but walked.
Stayed 1 night in Dec 2023

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
4 night family stay
Staff friendly and helpful but we had bugs (flees we think) in our room so my family got bitten. Did get moved to another room for last night but no offer of compensation. Very dated and needs renovation. Disappointing the restaurant is permanently closed and can only get pizza Friday and Saturday night. For what we paid expected to be much nicer.
Stayed 4 nights in Nov 2023

10/10 Excellent

Palwinder, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a stop off after a late night at Wembley Arena. Great value.
Stayed 1 night in Dec 2023

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It’s an ok place.
Stayed 4 nights in Nov 2023

6/10 Okay

patrick

Stayed 5 nights in Nov 2023

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok needs,improvements
Itcwqs a good hotel but whwni asked in morning on wayvout for more milk and tea,bags for my room when i returned in the evening there were none sp had to ask again whwn i got back and got given them them bathroom down hall porbably be better to have own but it wqs cheap ao made use of bathroom doen hall for showers but could of done woth it all in one room
Stayed 2 nights in Nov 2023

8/10 Good

Jenny

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
At first look this hotel doesn't look like much, there's nothing fancy about it. The inside holds some gems of décor and it's past life. It's not situated in a quiet area, it on the main road and all of the noise associated with a London main road. There are bus stops nearby going either towards Euston or Wembley. There is also a train station within 10-15 minute walk (not London speeds!). The beds were comfortable and the room was very clean. Tea and coffee available in the room and a tv. I was surprised how many plug sockets are in the rooms as I need one for a CPAP. Usually, I need to bring an extension cable, but there were enough in the room. Reception is 'manned' 24 hours a day. The staff I dealt with were very helpful and could answer any queries I had. I was disappointed that the restaurant is closed and only open at certain times of the week. This may be seasonal as I visited in late November. If I was staying in this area again, I would stay here. Having a shared bathroom was not as inconvenient as I thought. But, you can book rooms with ensuite bathrooms if you prefer.
Stayed 1 night in Nov 2023

2/10 Terrible

Karthik

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Completely worthless for the money paid. The room was damn cold through the night. I was at the property for the coldest night of the year then probably and the heating was not ambient. Had to struggle through the night to keep my family warm. On checking with the reception I was told that the radiator will kick in a timely fashion and should start working soon (around 6 am in the morning). Most insensible to set this up time based rather than room temperature based. The pillows were too firm to sleep as well. The bathroom was smelling with paint. Overall a hotel I would not dare to book again. Would not recommend.
Stayed 1 night in Nov 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price.we had room in basement and bath taps were very slow took 20mins to run a bath
Stayed 1 night in Nov 2023

6/10 Okay

Adam

Travelled with family
Disliked: Staff & service, amenities
Felt like the staff lacked in customer service. Especially around breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Emily

Stayed 1 night in Nov 2023

8/10 Good

Oral

Stayed 1 night in Nov 2023

8/10 Good

Mateusz

Liked: Staff & service
Disliked: Property conditions & facilities
It’s an ok place if you need a place to stay. Friendly staff, good location for Wembley.
Stayed 4 nights in Nov 2023

2/10 Terrible

Vishal

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Isabella

Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fab for the price, no complaints from me. Comfortable and easy to get to and from the OVO arena by car.
Stayed 1 night in Nov 2023

6/10 Okay

Kaye

Stayed 1 night in Nov 2023

2/10 Terrible

Isa

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

jeson Gaybrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Tracey

Stayed 1 night in Oct 2023

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Dirty. Smelly. Unpleasant. Never again.
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Stayed 3 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I got a clean, well appointed room in a hotel with very helpful and friendly staff
Stayed 1 night in Oct 2023

6/10 Okay

Lynne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I read the reviews and was dreading our stay there so much, that when we got there it was a pleasant relief. The building is really old, and years of dirt and use, but the staff do their job and the bedding is clean, bathroom was clean, room 403 was most fine. Noisy from the street but then its london, and the smell from the shared bathrooms is awful but that is on the 3rd floor. I had a twin en suite and it was very cheap by comparison to other places so honestly you get what you pay for here. Staff were lovely
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

6/10 Okay

Rocio

Liked: Cleanliness
Disliked: Staff & service
Great price conaidering parking is included! The room was in the ground floor and the noisea from other rooms or the cleaner in the morning (no idea where, just forniture being moved....) kept as awake since 8am. The fridge in the room was off and even after having it on for hours still didnt work and our drinks were warm, so that was quite disappointing...
Stayed 1 night in Aug 2023

8/10 Good

Olha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023