All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 291 out of 1001 reviews" "
10 - Excellent
291
Rating 8 - Good. 412 out of 1001 reviews" "
8 - Good
412
Rating 6 - Okay. 181 out of 1001 reviews" "
6 - Okay
181
Rating 4 - Poor. 74 out of 1001 reviews" "
4 - Poor
74
Rating 2 - Terrible. 43 out of 1001 reviews" "
2 - Terrible
43
8.4/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Malaika
12 May 2024
Liked: Cleanliness
Malaika
Stayed 1 night in May 2024
Response from Gem Hotels on 18 May 2024
Dear Guest, Thank you for scoring us after your stay with us at Gem Hotels and our team looking forward to welcome you back in the future.Warm regards,Guest Relations Team.
6/10 Okay
Kristy
Travelled with partner
2 May 2024
Room was very small and shower as well . Could barely move inside. Ok hotel.
Kristy
Stayed 3 nights in Apr 2024
Response from Gem Hotels on 3 May 2024
Dear Guest, Thank you for taking the time to tell us about your stay at The Langham Court Hotel. We were disappointed to read that you were not completely satisfied with your stay due to the size of the room and please allow us to apologize for any inconvenience caused. We just want to let you know that the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Warm regards,Guest Relations Team.
Booked this hotel due to how to the walking distance to Oxford Street.
Would highly recommend
Emma
Stayed 1 night in Mar 2024
Response from Gem Hotels on 25 Mar 2024
Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel. We also thank you for highlighting our location near to Oxford Street and we are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to serve you soon again.Kind regards,Guest Relations Team.
6/10 Okay
Rassoul, Canterbury
20 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Rassoul
Stayed 3 nights in Mar 2024
Response from Gem Hotels on 22 Mar 2024
Dear Guest,Thank you for scoring us after your stay with us at Langham Court Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.
My girlfriend and I just stayed here, and the staff is super polite and on top of any request as best they can. The room was small but very well-upgraded and super clean. It was the perfect little spot overlooking Langham Street and the mellow but active city life, pubs, and shops below.
Corbin
Stayed 2 nights in Feb 2024
Response from Gem Hotels on 22 Feb 2024
Dear Guest, Thank you for taking the time to share your experience after your stay with us. We're extremely thrilled that our team could enhance your stay and that you found our hospitality excellent and accommodating - we shall share your thoughts to our team, who work hard to make our guest comfortable. We take pride in our location, and we're glad you appreciated the proximity to public transportation and the local amenities. We hope to have the pleasure of welcoming you back again in the not too distant future.Warm regards,Guest Relations Team.
We thought the size of the room was very small for what was meant to be a superior room, hardly enough space between the bottom of the bed and the wall where the TV is to get passed especially in the dark. Everything else was good breakfast was very nice worth the upgrade to full english.
Mark
Stayed 2 nights in Feb 2024
Response from Gem Hotels on 22 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your stay at Langham Court Hotel. We are happy that you enjoyed your stay overall and thank you for the additional comments regarding the size of the room. Please allow us to apologize for any inconvenience caused and we just want to let you know that the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Kind regards,Gem Guest Relations Team
8/10 Good
Jayne
Travelled with partner
15 Feb 2024
Liked: Cleanliness, staff & service
A very good stay but room could have beeb bigger for the price. Breakfast very good, plenty of choice.
Jayne
Stayed 1 night in Feb 2024
Response from Gem Hotels on 22 Feb 2024
Dear Guest, Thank you for your kind feedback after your recent stay at Fitzrovia Hotel. We are very happy that you enjoyed your stay with us and it is pleasure to know that our guest are pleased staying with us. We appreciate your feedback and we very much look forward to welcoming you again to our hotel.Kind regards,Guest Relations Team
8/10 Good
Peter
15 Feb 2024
Peter
Stayed 1 night in Feb 2024
Response from Gem Hotels on 22 Feb 2024
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.
Dear Guest, Thank you for choosing to stay with us at The Langham Court Hotel and we hope to make your unsatisfactory moment into a satisfactory one in your next visit. We look forward to welcome you back.Kind regards,Guest Relations Team.
Great location, service is excellent. Like many hotel rooms in London they are very small.
We were in a basement room which was quite noisy as we were close to the breakfast room. It was also quite a warm room but, overall it was OK.
Pat
Stayed 1 night in Feb 2024
Response from Gem Hotels on 12 Feb 2024
Dear Guest, Thank you for sharing your experience with us! We take pride in our location, and we're glad that you appreciated it and we are so lucky to have our guest appraisals. We also appreciate your additional feedback about the room, which will be shared with our team for improvements where necessary. Once again, we thank you for your review and we hope to serve you the best in the future.Kind regards,Guest Relations Team.
6/10 Okay
Thomas
8 Feb 2024
Thomas
Stayed 2 nights in Feb 2024
Response from Gem Hotels on 9 Feb 2024
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team
I would never suggested staying here because of the condition of the room and the terrible beds. I couldn’t believe it felt like sleeping on a box spring. And the linens were stained and torn. Absolutely no frills. But the staff was excellent!
Mina
Stayed 3 nights in Jan 2024
Response from Gem Hotels on 4 Feb 2024
Dear Guest, Thank you for your review and we regret that your expectations were not satisfied. Please accept our apologies for any inconvenience and embarrassment which may have been caused. We thank you for bringing this matter to our attention, and please be assured that your concerns relating to housekeeping issues are being addressed with the relevant personnel. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services.Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Kind regards,Guest Relations Team.
Very convenient for shopping & the Dominion theatre.
Continental breakfast was superb.
Found the heating control panel to the room a little difficult to operate but got there in the end.
Bea
Stayed 1 night in Jan 2024
Response from Gem Hotels on 30 Jan 2024
Dear Guest, Thank you for sharing this amazing review after your experience at the Langham Court Hotel. We are delighted to hear that you enjoyed your stay, our location and services. We appreciate your feedback about the control panel and will share your comments with the team for review and action. We very much look forward to welcoming you again to our hotel. Kind regards,Guest Relations Team
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.
8/10 Good
Peter
17 Jan 2024
Peter
Stayed 2 nights in Jan 2024
Response from Gem Hotels on 24 Jan 2024
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards.Guest Relations Team.
10/10 Excellent
Thomas
9 Jan 2024
Thomas
Stayed 1 night in Jan 2024
Response from Gem Hotels on 11 Jan 2024
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.
Lovely location for soho and Oxford street. The hotel staff were friendly and accommodating. Very clean modern room and a great nights sleep ☺️
Kelly
Stayed 1 night in Jan 2024
Response from Gem Hotels on 9 Jan 2024
Dear Guest, Thank you very much for taking the time to share this review of your experience at our hotel! Our team here at Gem Hotel is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We are also truly lucky to be situated in such an enviable location near to Soho and Oxford Street, and happy that you found us clean and comfortable. Thank you for staying with us; there is no better compliment than a return visit.Kind regards,Guest Relations Team.
Dear Guest, Thank You for your positive rating for your stay with us at the Langham Court Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.kind regards,Guest Relations Team.
Hotel is centrally located. Close to Oxford and Regent Streets.
Good restaurants near by. Helpful staff.
Clean rooms.
Devati
Stayed 1 night in Jan 2024
Response from Gem Hotels on 9 Jan 2024
Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location near to Oxford and Regent Street. We also truly lucky to have friendly staffs, who work really hard to make our guest comfortable - we shall share your words with our team. Thank you again for sharing your experience, and we hope to see you again at our hotel.Kind regards,Guest Relations Team.
6/10 Okay
Elizabeth
6 Jan 2024
Elizabeth
Stayed 2 nights in Jan 2024
Response from Gem Hotels on 9 Jan 2024
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.
8/10 Good
Anna-Marie
5 Jan 2024
Anna-Marie
Stayed 1 night in Jan 2024
Response from Gem Hotels on 9 Jan 2024
Dear Guest,Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future. Kind regards,Guest Relations Team.
No doubt the location was one of the key factors to choose this hotel 10 mins walking to major attractions. Clean and comfortable as well. Definitely, I will return.
Rita
Stayed 1 night in Jan 2024
Response from Gem Hotels on 9 Jan 2024
Dear Guest, Thank you for the positive feedback and full score. We are thrilled to hear that you enjoyed your stay and glad that we exceeded your expectations in all aspects. It is a pleasure to know that our guests are satisfied with their stay with us and we and hope you will have another opportunity in the future to come back and see us again. Kind regards,Guest Relations Team.
6/10 Okay
Diane
3 Jan 2024
Diane
Stayed 1 night in Jan 2024
Response from Gem Hotels on 9 Jan 2024
Dear Guest, Thank you for your kind feedback after your recent stay at Langham Court Hotel. We are very happy that you enjoyed your stay with us. We very much look forward to welcoming you again to our hotel.Kind regards,Gem Guest Relations Team
The rooms was very very small..the smell of the hotel was very bad especially in the elevator..no ventilation and no concierge
Dina
Stayed 6 nights in Dec 2023
Response from Gem Hotels on 4 Feb 2024
Dear Guest, Thank you for choosing to stay with us at the Gem Hotel and for taking the time to share your comments. We are disappointed to hear that on this occasion we did not meet your expectations and your stay with us has been unsatisfactory. Please accept our most sincere apologies. Your satisfaction is at the very heart of what we do here at the Gem Hotel and we take your feedback seriously.The points raised have been addressed and will be taken into consideration for future improvements. We hope you would give us the pleasure of welcoming you back and provide you with a much more memorable experience.Kind regards,Guest Relations Team
10/10 Excellent
esmaeel
29 Dec 2023
esmaeel
Stayed 1 night in Dec 2023
Response from Gem Hotels on 2 Jan 2024
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.
8/10 Good
Lee
24 Dec 2023
Lee
Stayed 1 night in Dec 2023
Response from Gem Hotels on 28 Dec 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.
I would not recommend this hotel to anyone. The staff are very rude and the rooms are tiny.
debbie
Stayed 2 nights in Dec 2023
Response from Gem Hotels on 28 Dec 2023
Dear Guest, Thank you for choosing Gem Hotels and for taking the time to provide feedback about your experience at Gem Hotels. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Please be assured that we have taken necessary action to prevent future occurrences. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,Guest Relations Team.
Not sure why so many reviews on google mention rude staff, they were all so lovely and helpful! Stayed one night and it was perfect for that. Really close to Oxford St/soho, but not in the middle of the hustle and bustle. Some lovely cafes around the corner (Scandinavian Kitchen is lovely). Only "issue" was that the bed was quite hard for my liking.. but other than that great.
Thea
Stayed 1 night in Dec 2023
Response from Gem Hotels on 28 Dec 2023
Dear Guest, Thank you ever so much for having taken the time to share this detailed and wonderful review following your recent stay with us. We are delighted to see that your expectations were exceeded on all fronts on this occasion. Please rest assured that your kind comments have been shared and celebrated with the entire team, who work very diligently to satisfy our guest needs and it will provide them with great encouragement to keep doing what they are doing. We hope to have the pleasure of welcoming you back again soon.Kind regards,Guest Relations Team.
10/10 Excellent
Joseph
20 Dec 2023
Nice room and friendly staff. Many thanks
Joseph
Stayed 2 nights in Dec 2023
Response from Gem Hotels on 21 Dec 2023
Dear Guest, Thank you for your review about your stay with us, and it is wonderful to learn from our guest that you found our team friendly and had a comfortable stay. We hope to serve you soon in the future.Kind regards,Guest Relations Team.
Great location within easy walking distance of Oxford Street, Palladium, BBC etc. No view from our room but it was clean and comfortable. Bathroom very compact but functional.
Verified traveller
Stayed 1 night in Dec 2023
Response from Gem Hotels on 18 Dec 2023
Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location near to Oxford Street, Palladium, BBC and more. we were also glad that you found us clean and comfortable; we shall share your thoughts with our team. We hope to welcome you soon in the future.Kind regards,Guest Relations Team.
Perfect for my 1 night business stay. Clean, comfortable rooms and excellent service from friendly welcoming staff. I would definitely stay here again and wouldn't hesitate to stay a little longer
Sharon
Stayed 1 night in Dec 2023
Response from Gem Hotels on 18 Dec 2023
Dear Guest, Thank you ever so much for having taken the time to share this detailed and wonderful review following your recent stay with us. We are extremely delighted to see that your expectations were exceeded on all fronts on this occasion, and rest assured your kind comments have been shared and celebrated with the entire team. We hope to have the pleasure of welcoming you back again soon.Kind regards,Guest Relations Team.
10/10 Excellent
Natasha
12 Dec 2023
Natasha
Stayed 2 nights in Dec 2023
Response from Gem Hotels on 14 Dec 2023
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Warm regards,Guest Relations Team.
Dear Guest, Thank you for scoring us after your stay with us at Langham Court Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.
Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location, and we look forward to serve you in the future.Warm regards,Guest Relations Team.
8/10 Good
Anthony
28 Nov 2023
Anthony
Stayed 2 nights in Nov 2023
Response from Gem Hotels on 21 Dec 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future. Warm regards,Guest Relations Team.
2/10 Terrible
Richard
Business traveller, Travelled with group
19 Nov 2023
Liked: Cleanliness
Disliked: Room comfort
Twin rooms not appropriate
We booked this hotel as a twin room, for a work social event for 2 work colleagues. The room was not a twin room in any way. There was a double bed and a fold out child’s bed stuck in the corner, which for 2 guys of 6 foot plus was not suitable or appropriate. I had to lie with my feet hanging off the bed unable to sleep for the whole night.
Richard
Stayed 1 night in Nov 2023
Response from Gem Hotels on 20 Nov 2023
Dear Guest, Thank you for taking the time to share your feedback after your stay with us at Langham Court Hotel. Please accept our sincere apologies for the inconvenience caused during your stay, and stay assured that your comments are taken seriously, and we will do our best to improve to avoid this unpleasant situation in the future. We are also happy to help you if you have any similar issues on future stays do please contact us whilst you are in house. Once again we apologize for the discomfort caused and we hope you will give us one more chance by staying with us in the future.Kind regards,Guest Relations Team.
10/10 Excellent
Maria
12 Nov 2023
Maria
Stayed 1 night in Nov 2023
Response from Gem Hotels on 15 Nov 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Warm regards,Guest Relations Team
10/10 Excellent
Keith
6 Nov 2023
Keith
Stayed 2 nights in Nov 2023
Response from Gem Hotels on 9 Nov 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.
6/10 Okay
Angeleen, Vancouver
1 Nov 2023
Liked: Cleanliness
Disliked: Amenities
For the price of the room, there was no safe or mini fridge. I wouldnt say its a 4 star hotel. Im convinced my room was haunted. The location is great... close to oxford street and transportation.
Angeleen
Response from Gem Hotels on 2 Nov 2023
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Langham Court Hotel. We are delighted that you enjoyed your stay overall and glad you highlighted our convenient location and thank you for your additional comments, which have been noted and passed to the relevant teams. We very much look forward to welcoming you again at our hotels. Kind regards, Guest Relations Team
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.
10/10 Excellent
Sam
30 Oct 2023
Sam
Stayed 2 nights in Oct 2023
Response from Gem Hotels on 2 Nov 2023
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.
8/10 Good
Maria
25 Oct 2023
Maria
Stayed 4 nights in Oct 2023
Response from Gem Hotels on 30 Oct 2023
Dear Guest, Thank you for scoring us after your stay with us at Langham Court Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.
10/10 Excellent
Anne
25 Oct 2023
Anne
Stayed 1 night in Oct 2023
Response from Gem Hotels on 30 Oct 2023
Dear Guest, Thank You for your positive full score after your stay with us at the Langham Court Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Guest Relations Team.
6/10 Okay
Howard
25 Oct 2023
Liked: Cleanliness
Howard
Stayed 1 night in Oct 2023
Response from Gem Hotels on 30 Oct 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and we look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.
8/10 Good
Ching Hsiang
23 Oct 2023
Ching Hsiang
Stayed 2 nights in Oct 2023
Response from Gem Hotels on 30 Oct 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.
Great central location near Oxford Circus, many good restaurants, coffee shops and pubs. Great service and the staff was courteous, professional and friendly. The hotel room itself is small but sufficient. Overall, great stay!
Kevin
Stayed 5 nights in Oct 2023
Response from Gem Hotels on 24 Oct 2023
Dear Guest, Thank you so much for taking the time to share with us your great impressions about your recent stay at The Gem Hotel. It brings us great joy and pride to read that you had such a pleasant stay with us and that you were impressed with our great location, our nice and quiet room, great amenities and above all the friendly, helpful and attentive service offered by our team members. We will certainly pass on your gratitude to everyone. Thank you again for your kind words and great feedback, we truly look forward to your next visit.Warm regards,Guest Relations Team.
6/10 Okay
Christine
1 Oct 2023
I found the hotel OK. Breakfast was poor. Location was ok for what I wanted. I found staff difficult to deal with - poor communication skills and definitely not friendly
Christine
Stayed 3 nights in Sep 2023
Response from Gem Hotels on 24 Oct 2023
Dear Guest, Thank you for choosing Gem Hotels and for taking the time to provide feedback about your experience at Gem Hotels. We would like to start by apologizing to you for not meeting your expectations. We always strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We also do note your comment about the breakfast, and will be addressed with the relevant team for improvements. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,Guest Relations Team.
8/10 Good
Michelle, Trowbridge
24 Sept 2023
Michelle
Stayed 1 night in Sep 2023
Response from Gem Hotels on 15 Oct 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.
8/10 Good
M
16 Sept 2023
M
Stayed 1 night in Sep 2023
Response from Gem Hotels on 18 Sept 2023
Dear Guest, Thank You for your positive score after your stay with us at the Langham Court Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Guest Relations Team.