Front of property

Reviews of Hampton by Hilton London City

4 out of 5
Hampton by Hilton London City
12-20 Osborn Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 1006 reviews" "
Rating 8 - Good. 428 out of 1006 reviews" "
Rating 6 - Okay. 101 out of 1006 reviews" "
Rating 4 - Poor. 31 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. We arrived early, room not ready, gave us there number to call back way before the normal check in time, and it was ready for us. Very pleasant experience with the staff!!!!
Stayed 1 night in May 2024

10/10 Excellent

Adham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and modern building . the staff members were lovely and very helpful. The breakfast was very good with lots of options to choose from .
Stayed 1 night in May 2024
Response from Rohan Singh on 16 May 2024
Dear Guest,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our clean rooms, modern building, and found our staff to be lovely and helpful. It's also great to know that you appreciated our breakfast selection. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,Rohan Singh

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! They really went above and beyond. Helped with early arrival- and late check out and held our luggage safe. Very impressed with everyone we had contact with.
Stayed 2 nights in May 2024
Response from Rohan Singh on 12 May 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that our staff exceeded your expectations and made your stay enjoyable. Providing excellent service, accommodating early arrivals, late checkouts, and ensuring the safety of your luggage are all top priorities for us. We appreciate your feedback and hope to welcome you back again soon!Regards,Rohan Singh

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast I seen in my 30 years of traveling. Rooms are very comfortable and staff goes out of their way to make your stay stress free.
Stayed 2 nights in May 2024
Response from Rohan Singh on 12 May 2024
Dear Guest,We're delighted to hear that you enjoyed our breakfast and found it to be the best in your 30 years of traveling! It's wonderful to know that you found our rooms comfortable and that our staff went out of their way to make your stay stress-free. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback is greatly appreciated. We look forward to welcoming you back for another fantastic stay!Regards,Rohan Singh

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this hotel, and I would definitely stay there again. The staff is very friendly. The hotel is very clean and safe and the breakfast is delicious.
Stayed 4 nights in May 2024
Response from Bianca Enache on 6 May 2024
Dear Sheryl,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 Excellent

nina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel, close to the train station, love the free and delicious English breakfast, I would recommend to my friends.
Stayed 4 nights in Apr 2024
Response from Rohan Singh on 27 Apr 2024
Thank you for your kind words and recommendation! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean and conveniently located near the train station. We're thrilled that you loved our delicious English breakfast - it's always a pleasure to start the day with a satisfying meal.We truly appreciate your recommendation to your friends and hope to have the opportunity to welcome them as our guests as well. If there's anything else we can do to make your future stays even more enjoyable, please let us know. We look forward to hosting you again soon!

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and staff was great.
Stayed 3 nights in Apr 2024
Response from Bianca Enache on 12 Apr 2024
Dear Sanjay,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly delighted by the property & staff. They were extremely knowledgeable & caring!!!
Stayed 3 nights in Mar 2024
Response from Rohan Singh on 1 Apr 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear that you thoroughly enjoyed your experience at our property and that our staff left such a positive impression on you.It's truly heartening to know that you found our team to be both knowledgeable and caring. Providing exceptional service and ensuring our guests feel well taken care of are top priorities for us, and it's wonderful to hear that we succeeded in meeting your expectations.Your kind words serve as a great motivation for all of us here, and we can't wait to welcome you back for another fantastic stay in the near future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Rohan Singh

10/10 Excellent

Joshua

Stayed 3 nights in Mar 2024
Response from Savio Rebello/Duty Manager on 22 Apr 2024
Dear Joshua,Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience.I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10.Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,SavioDM

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay in London, close to Aldgate East's Whitechapel Gallery exit (around 1m walk). Staff members were friendly too.
Stayed 4 nights in Mar 2024
Response from Bianca Enache  Guest Services Supervisor on 29 Mar 2024
Dear Anthony,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to underground station, lots of food options all around. Very clean, new rooms and great service overall.
Stayed 2 nights in Mar 2024
Response from Hampton London City on 11 Mar 2024
Dear Peter, Thank you for your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our cleanliness standards to your satisfaction. Maintaining a clean and hygienic environment for our guests is one of our top priorities. Furthermore, we're pleased that you enjoyed interacting with our friendly staff. Providing exceptional service with a warm and welcoming attitude is something we strive for every day, and it's gratifying to know that our efforts have been appreciated. Regarding our location, we're thrilled that it met your expectations. We understand the importance of a convenient and accessible location for our guests, and we're glad that our surroundings added to the enjoyment of your stay. Moreover, we're thrilled to hear that you found our breakfast offerings to be rich and satisfying. We believe that a hearty breakfast sets the tone for a great day ahead, and we're delighted that you were able to start your mornings with us on such a positive note. Once again, thank you for choosing to stay with us, and for taking the time to share your feedback. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Dhaval Desai

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff very helpful. Room a little small but the shower was excellent. New hotel so everything is clean and works. Breakfast good for a buffet
Stayed 1 night in Mar 2024
Response from Savio Rebello/Night Manager on 9 Mar 2024
Dear Timothy,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.RegardsSavio

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Savio Rebello/Night Manager on 9 Mar 2024
Dear Kristen,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.RegardsSavio

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hampton London City on 24 Feb 2024
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards, Dhaval

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean hotel with very friendly staff
Stayed 1 night in Feb 2024
Response from Hampton London City on 22 Feb 2024
Dear Maria, Thank you for choosing the Hampton By Hilton London City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London. Kind Regards, Dhaval Desai

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rohan Singh on 19 Feb 2024
Dear Laura,Thank you for choosing the {Business Name} and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to {Country}.Kind Regards,Rohan SinghDuty Manager

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, great hotel
Stayed 2 nights in Feb 2024
Response from Rohan Singh on 16 Feb 2024
Dear Derek,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 Good

tak chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Savio Rebello/Night Manager on 15 Feb 2024
Dear Tak,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 Good

Loukas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great breakfast, quiet and clean hotel next to underground. The only minus was that in the second day of our stay the cleaning staff came at 5pm to clean/change towels which is unusual for 4-star property. Lastly they run out of red wines when asked at the bar. Apart from that great hotel for a short stay and in a convenient location
Stayed 3 nights in Feb 2024
Response from Bianca Enache on 14 Feb 2024
Dear Loukads, Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you. Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Warm regards,

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Con artists
Ripped off, booked in error when stranded in London on night out and used app to book, unable to get into room for early hours of the morning as check in for 3pm tried to cancel but still charging me for room did not use. Will never book with this chain again
Stayed 1 night in Feb 2024
Response from Rakesh Singh on 10 Feb 2024
Dear Lee,We understand your disappointment regarding the room night charged for your reservation on 08th February, it appears that the booking was made for the wrong date. We are currently conducting a thorough investigation and will provide you with a response as we have information.Thank you for bringing this to our attention.Rakesh SinghFront Office Manager

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Rohan Singh on 6 Feb 2024
Dear Daniel,Thank you for choosing the Hampton by Hilton London city and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London.Kind Regards,Rohan SinghDuty Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms and service. Breakfast amazing. Would definitely stay again
Stayed 1 night in Feb 2024
Response from Shree on 4 Feb 2024
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards,Shree, Front Of House

2/10 Terrible

Shannel

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
While undressed Housekeeping gained access via key and walked in prior to check out unprofessional this is not what I expect from Hamptons by Hilton first time staying there very unhappy
Stayed 1 night in Feb 2024
Response from Rakesh Singh on 3 Feb 2024
Dear Shannel, We understand that our housekeeping team accessed room before time and we deeply regret any inconvenience this may have caused.Rest assured, we have taken immediate action to ensure that this does not happen again in the future.Thank you for bringing this matter to our attention. We truly appreciate your understanding and i will remain in your disposal.RegardsRakesh Singh

8/10 Good

john

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, friendly staff.
Stayed 1 night in Jan 2024
Response from Bianca Enache on 1 Feb 2024
Dear John,Thank you for staying with us at the Hampton by Hilton London City and for taking the time to complete our on-line survey relating to your stay with us. The scores you have provided in the various areas are very important to us, as they help us to monitor and further improve the level of our products and services offered to you. Thank you for the kind scores that you provided regarding the service you received during your stay with us. I am delighted to hear that your overall service in our Hotel was very good and that our team was able to make you feel welcomed and have been helpful during your stay. Rest assured that I will share your feedback with our wonderful team who will be greatly encouraged by your words.Thank you once again for staying with us. I do hope that we will have the opportunity to welcome you back to the hotel at some point in the near future on your next stay in London.Warm regards,

10/10 Excellent

Paul

Stayed 2 nights in Jan 2024
Response from Rohan Singh on 2 Feb 2024
Dear Paul,Thank you for choosing the Hampton By Hilton London City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London.Kind Regards,Rohan SinghDuty Manager

8/10 Good

Michael

Stayed 2 nights in Jan 2024
Response from Rohan Singh on 30 Jan 2024
Dear Marianne,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to our hotel soon.Kind Regards,Rohan SinghDuty Manager

10/10 Excellent

Nicholas

Stayed 2 nights in Jan 2024
Response from Rohan Singh on 24 Jan 2024
Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel
Great stay at this hotel, staff were really helpful and friendly, made us feel very welcome. Location was perfect for our purposes - a party nearby and was clean, comfortable and secure. Would definitely stay again if needed to be aomewhere nearby.
Stayed 1 night in Jan 2024
Response from Rohan Singh on 22 Jan 2024
Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy and warm and relaxing
Stayed 1 night in Jan 2024
Response from Hisham on 21 Jan 2024
Dear Johnathan,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Regards,HishamReception Team

10/10 Excellent

Eyad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 10 nights in Jan 2024
Response from Harsh Sodhani | Sales Manager on 23 Jan 2024
Dear Eyad,Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience.I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10.Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Harsh Sodhani Sales Manager Harsh.Sodhani@Hilton.com

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rohan Singh on 18 Jan 2024
Dear Guest,Thank you for choosing the Hampton by Hilton London City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to London.Regards,Rohan SinghDuty Manager

8/10 Good

Bharti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff superb and very flexible
Great and friendly staff who gave us an early check in.
Stayed 2 nights in Jan 2024
Response from Shree on 11 Jan 2024
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards,Shree, Receptionist

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from Hampton by Hilton London City on 13 Jan 2024
Dear Guest,Thank you for taking a moment to share your experience and for giving us such a good feedback and score.I am glad to see that you had an overall pleasant stay.Here at Hampton by Hilton London City, we aim to provide excellent service and make our guests feel like home having enjoyable stay.Your opinion as valuable guest of ours really matters to us. We are looking forward to welcoming you back to our hotel in the not too distant future. In the meantime please do not hesitate to contact me in person for a future stay, I will be more than happy to assist you accordingly.Warmly,Dhaval DesaiAssistant Front Office ManagerHampton by Hilton London City

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Eurostar train was cancelled due to flooding and we had to find emergency accommodation. The Staff at Hampton were beyond lovely and super helpful. Great location - lots of restaurants and cultural diversity. Close to transport.
Stayed 2 nights in Dec 2023
Response from Savio Rebello/Night Manager on 10 Jan 2024
Dear Rafat,Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience.I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10.Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.RegardsSavio

10/10 Excellent

Rafat

Stayed 12 nights in Dec 2023
Response from Savio Rebello/Night Manager on 10 Jan 2024
Dear Rafat,Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience.I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10.Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.RegardsSavio

10/10 Excellent

sukhdev

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean modern hotel. Good breakfast. 2 minutes walk from aldgate east station.
Stayed 1 night in Dec 2023
Response from Shree on 7 Jan 2024
Dear Guest, We appreciate you staying with us at the Hampton by Hilton London City and taking the time to respond to our online guest satisfaction survey. The ratings you gave us in the various categories are very important to us since they enable us to keep track of and raise the standard of services we provide to you. We appreciate the wonderful comments you made about the hospitality that you experienced when you were a guest with us. It makes us happy to hear that you had a positive overall experience at our hotel and that our staff was able to make you feel at home. You be sure that I will pass along your comments to our fantastic team, who will find your words to be very motivating. Once more, we appreciate you staying with us. I sincerely hope we will have the chance to welcome you back to the hotel at some time during your subsequent visit to London. Warm Regards,Shree, Front Of House

6/10 Okay

RUPHERT

Travelled with family
Liked: Cleanliness
Plenty of items for breakfast but taste not up to the mark Sausages were overlooked, scrambled egg not tasting like egg Area around property not tidy / clean Far from majority of attractions but tube station nearby
Stayed 3 nights in Dec 2023
Response from Hampton by Hilton on 1 Jan 2024
Dear Ruphert,Thank you for taking the time to leave us a review. We appreciate and value your feedback as it helps us to improve our services for our guests.We are sorry to hear that your experience with our breakfast options did not meet your expectations. We take pride in offering a variety of items for our guests to enjoy, and it disappoints us to hear that the taste was not up to the mark. We will definitely take this into consideration and work on improving the taste of our breakfast items.We apologize for the oversight with the sausages and for the scrambled eggs not tasting like eggs. Please know that this is not a reflection of our usual standards and we will address this with our kitchen team to ensure better quality in the future.We are also sorry to hear that the area around our property was not as tidy and clean as you had expected. We strive to maintain a clean and comfortable environment for our guests, and we will make sure to pay closer attention to this in the future.We understand that our location may not have been ideal for you in terms of distance from attractions, but we are glad to hear that you appreciated the convenience of having a nearby tube station. We hope that this made it easier for you to explore the city.We are happy to hear that you liked the cleanliness of our property and that our staff were friendly. We pride ourselves on providing a comfortable and welcoming stay for our guests, and we are glad that this was reflected in your experience.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and offer you a more enjoyable stay in the future.Kind Regards, Dhaval DesaiAssistant Front Office ManagerHampton by Hilton London City

10/10 Excellent

Petcharat

Stayed 4 nights in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Petcharat,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 Good

Hovanes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Hovanes,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.

8/10 Good

Lynette

Travelled with partner
The staff very good helpful friendly
Stayed 2 nights in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Lynette,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Shripad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend break
Good and simple breakfast, good location and super service
Stayed 2 nights in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Shripad,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Adrian,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Perfect stay in the city very clean and fresh great room and size very modern
Stayed 1 night in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Joshua,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice hotel. There is a free parking outside hotel from 7pm to 8:30 am (based on availability). There are few parking around but expensive. I parked at City Car park which was 8-10 mins walk to hotel and is only £15 for 24 hours. Thanks
Stayed 1 night in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Khalid,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

8/10 Good

Mrs Jayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Jayne,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

4/10 Poor

Ellie

Stayed 3 nights in Dec 2023
Response from Hampton by Hilton London City on 13 Jan 2024
Dear Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London City, we really appreciate valuable feedback from our guests which helps us ensure that we continually deliver the ultimate experience. I was pleased to see that you had overall enjoyed your stay, however if you would like to give us some more feedback regarding your time with us please do not hesitate to get in touch with me directly. We actively encourage feedback from our valued Guests to ensure we are maintaining consistently high levels of customer service and that every stay is a 10/10. Once more, thank you for your feedback and for choosing our hotel for your stay in London. I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me. Warmly,Dhaval DesaiAssistant Front Office ManagerHampton by Hilton London City

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly opened May 2023. Could not find any fault with this hotel. Great shower. Comfortable beds Room well equipped with coffee and tea making ability, hair dryer, iron& ironing board. Wide variety of choices for an adequate breakfast. Great value with breakfast included. Located at the edge of “The City” 2 minute walk to underground. 15 minute walk to Tower of London. Buses to Trafalgar Square via St. Paul’s. Several Tesco Express close by. Circle and Slice, Grounded (young helpful staff at both) and Efe Turkish restaurants within a block for good meals, value. We have stayed in this area several times previously and noticed some upmarket changes (Starbucks, Pret a Manger) Very close toBrick Lane which continues to have great restaurants and vintage shops. Cross-cultural area which still retains character - ethnic food and outdoor market stalls with produce, etc
Stayed 7 nights in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Brenda,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Owen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Owen,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Amanda,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night stop
Company Xmas party, the surrounding area is still a little edgy with drug addicts and homeless people
Stayed 1 night in Nov 2023
Response from Savio Rebello/Night Manager on 6 Jan 2024
Dear Mark,Thank you for staying with us at the Hampton by Hilton London City and also for taking the time to complete our on-line survey relating to your recent stay. The scores you have provided in the various areas are very important, as they help us to monitor and further improve the level of products and services offered to you.Thank you for the good scores that you provided regarding the service you received, I am delighted to hear that your overall service in our hotel was very good and that you have enjoyed your stay with us. I will share your feedback with the hotel team who will be greatly encouraged by your positive scores.I look forward to welcoming you back to Hampton by Hilton London City in the not too distant future. Meanwhile, if there is any way I can be of further assistance, please don't hesitate to contact me.Warm regards,Savio RebelloNight ManagerNightmgr@hamptonlondoncity.com