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We had a great four night stay at this hotel. It was very clean and quiet. Very easy access to the subway and cab in front of the hotel. Staff were very nice and attentive. You feel that they really want to make sure you are having a good stay and we appreciated it very much. Great restaurants were in the area. Our London stay was great since we chose this hotel and made everything easy. I highly recommend this hotel and will be back very soon!
This hotel completely surpassed my expectations. The staff - including housekeeping, room service, reception, doorman, luggage porter, concierge, and literally everyone we interacted with were absolutely amazing. The room was very comfortable and the amenities were great.
Grosvenor Sq is a unique London address in that the square held the "old" US Embassy building, and the park portion has monuments to FDR, the WW2 Eagle squadron members, and the UK citizens who lost their lives in the 9/11 terrorist attacks.
Besides all that, Mayfair is a very nice neighborhood.
Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area.
The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to.
The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor.
Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.
You can’t beat the location if your priority is shopping. 2 min to Selfridges, 9 min to Bond St by foot. Bond St and Green Park tube stations allow for easy transportation. Club Lounge is underwhelming so I wouldn’t spend the extra $ or points for that. In that case, go to JW Marriott 3 mins away.
I love this hotel and have stayed a few times
It’s close to everything
My problem on this two night stay was noise on both nights from a function downstairs
It was as if the music was playing in my room
I complained and about five minutes later the music stopped. Hotel shouldn’t sell rooms above the function room in my opinion
Great location, walking distance to Aton of shopping and dining. Safe surroundings. Easy to catch a taxi or the underground.
Randall
Stayed 5 nights in Aug 2023
8/10 Good
Gavin
15 Jul 2023
Liked: Cleanliness, staff & service
Just your typical Marriott experience, great location and nice surroundings.
Gavin
Stayed 6 nights in Jul 2023
4/10 Poor
Dan, York
Travelled with partner
7 Jul 2023
Disliked: Staff & service
Just thought for the money the attitude from staff was terrible, very off hand and arrogant. Overall we were disappointed and with so much 5 star competition in that area we won’t be staying again, plus they over charged us for breakfast in the room.
When I arrived the porter was very rude when I asked about parking, saying he could not recommend anywhere which was not what i asked. I had to park a 15 min walk away. When I got to reception I presented my credit card and was then asked for Photo ID, like some sort of conman which I have never experienced in all my years of travelling. When I asked why the receptionist was very rude. I would Never stop at this hotel again.
CA
Stayed 1 night in May 2023
2/10 Terrible
Farid
Travelled with family
1 May 2023
Disliked: Cleanliness, room comfort
Disappointing stay
Hotel lost our shopping
Bath was blocked,was told nothing could be done till the next day, I thought I was staying in a 5star property
Farid
Stayed 1 night in Apr 2023
6/10 Okay
Theresa
Travelled with partner
26 Apr 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property exterior was having work done so there is scaffolding all around. There was a slight moldy smell when first entering the bathroom like an air filter needed to be changed.
Excellent location, all walking distance to shopping, restaurants and the tube/ subway. Rooms are comfortable and clean. Staff are helpful and friendly.
Great location with a wonderful Club Lounge as a Platinum member. The rooms were okay - property can use renovation as bathrooms and interior can use some updating.
The staff was very friendly and accommodating especially the concierge(John)? He truly went above and beyond to welcome me and accommodated all my requests.