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Reviews of The Rathbone Hotel, Fitzrovia

4 out of 5
The Rathbone Hotel, Fitzrovia
30 Rathbone Street, West End, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 1000 reviews" "
Rating 8 - Good. 398 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, but I got a room facing a restaurant that gets quite loud at night.
Stayed 2 nights in May 2024
Response from Antonio Piccoli on 14 May 2024
Dear Carol,Firstly, thank you for your positive comments about our Team, I will pass them on to them, they’ll be thrilled. I am really sorry to read of your disappointment regarding the noise and especially sorry not to have known of the elements of disappointment during your time with us. Reception is open 24/7 and we would have been more than happy to look into this for you or propose a different suitable room. We have updated your profile with the above and we look forward to welcoming you soon again. Please email us directly, should you wish to discuss this further, or when you decide to come back, to ensure you have a memorable stay.I look forward to welcoming you soon again!Yours sincerely,Antonio PiccoliOperations Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful, and the room is very clean.
Stayed 2 nights in May 2024
Response from Antonio Piccoli on 9 May 2024
Dear Carol,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

10/10 Excellent

Kimberly, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is charming. It is very clean, and the staff are friendly and helpful.
Stayed 3 nights in May 2024
Response from Antonio Piccoli on 9 May 2024
Dear Kimberly,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Amenities
No mini fridge or hair dryer, rooms were smaller than expected.
Stayed 2 nights in Apr 2024
Response from Lucia Gouws on 7 May 2024
Dear Stephanie,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations due to the absence of certain amenities you were unable to find.I would like to clarify that while mini-fridges are available upon request at no additional cost, they can be easily obtained by asking at reception. As for the hairdryers, they are standard in all our rooms, placed in the chest of drawers. We apologise if this was not readily apparent during your stay, and we are looking into ways to make this information more accessible to our guests upon their arrival.We understand the importance of having these conveniences available, and your feedback is invaluable as it helps us improve our service and ensure a more comfortable experience for all our guests.We sincerely hope to have another opportunity to host you, with assurances of more attentive service to make your stay as comfortable and enjoyable as possible.Thank you once again for your comments.Warm regards,Lucia GouwsHotel Manager

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service.
Stayed 1 night in Apr 2024
Response from Antonio Piccoli on 9 May 2024
Dear Barry,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great find, it’s close to everything you could need and the dining options in the area are great. It’s in walking distance to Oxford Street, SoHo, West End theatres etc. the hotel itself has good sized rooms and the decor is lovely. There was an issue with my room which i reported which did not get attended to however the follow up from the management team was great. I really feel that if you had any issues when staying at this hotel they would take it seriously and do whatever they could to rectify it. If highly recommend this hotel if staying in London.
Stayed 2 nights in Apr 2024
Response from Antonio Piccoli on 9 May 2024
Dear Warren,Thank you for your outstanding review and the kind words about our team. I will certainly share your compliments with them—they will be delighted.As you noted, our prime location in the heart of the city, nestled in one of London’s premier culinary districts and near three major tube stations, provides endless entertainment for our guests. I’m pleased to hear you enjoyed our breakfast selection and the amenities in your room.On behalf of our entire team, we deeply value your recommendation and loyalty. We look forward to your next visit.Yours sincerely,Antonio PiccoliOperations Manager

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Antonio Piccoli on 9 May 2024
Dear Sonia,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2024
Response from Antonio Piccoli on 9 May 2024
Dear Laurent,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

2/10 Terrible

Behzad

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Antonio Piccoli on 9 May 2024
Dear Behzad,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stylish and comfortable
Stayed 1 night in Mar 2024
Response from Antonio Piccoli on 9 May 2024
Dear Martin,Thank you for choosing us for your stay and for taking the time to review us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio PiccoliOperations Manager

6/10 Okay

David

Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful. Room was comfortable and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel. Excellent location for central London.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Well located old style hotel with lots of gild and wood. Very clean room and comfy bed. The air conditionning is noisy (but easy to blank out after a while) and a bit fiddly to use. Strong wifi. Towels were changed despite me leaving them hanging and not on the floor.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gaynor

Stayed 1 night in Jan 2024

10/10 Excellent

John Thomas Di

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Martina was dream! Absolute star employee! the property was gorgeous and clean and quaint. The location was perfect, smack dab in the heart of Soho. The staff was super kind and helpful. The only issue I had, was that we were woken up almost everyday of our stay early by extremely loud construction and drilling inside the building in the rooms right above us. It was a really uncomfortable experience, but overall, the staff and property were lovely. :)
Stayed 3 nights in Jan 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms in a great location. Easy access to trains, shopping, sites. Great staff and very welcoming. Would definitely stay again!
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Excellent. We love the Rathbone. Quite traditional snd fantastic location. Friendly helpful staff. Park anywhere christmas day!
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find, will come back.
Very nice little hotel in a good part of town.
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel in a great location. The staff are so friendly and helpful…I really enjoyed it. I have stayed many times and will continue to stay there over the next few months.
Stayed 3 nights in Dec 2023

4/10 Poor

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

D

Stayed 1 night in Dec 2023

8/10 Good

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great location and very clean. We will be back!
Stayed 2 nights in Nov 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are fantastic. Made it feel like a home from home. Comfortable room's, excellent breakfast, great location.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jonatan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely hotel, great location, friendly check in service. Would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Ilana

Travelled with family and small children
Liked: Cleanliness, staff & service
We loved our stay at The Rathbone Hotel! The location is perfect - it's right in the heart of Fitzrovia and close to Soho, Regents Park, and tons of great restaurants. Martina and the rest of the team were so kind and welcoming. They were very sweet with our baby as well. We can't wait to come back!
Stayed 4 nights in Oct 2023

10/10 Excellent

WILLIAM

Stayed 6 nights in Oct 2023

10/10 Excellent

stephen

Travelled with family
Liked: Property conditions & facilities
Reception staff were excellent, welcoming and friendly Great location . Room was a little compact but clean and quiet overall a very good place to stay
Stayed 1 night in Oct 2023

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, stylish home base in London
This was a lovely, well kept, historical hotel and a very convenient home base for nearby parks, restaurants, pubs! Room service daily was extraordinary as was hotel desk/bar service. My only thoughts are to have that nice lobby fireplace actually lit on a rainy evening, and I don’t know that I would say the hotel has a bar. Rather there is someone there who will mix a drink for you to sit in the lobby to relax after a busy day. Nice touch. We enjoyed our 5 nights there.
Stayed 5 nights in Sep 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic boutique hotel
Historic boutique hotel in Fitzrovia. Quiet, clean and very comfortable. Front staff very friendly and helpful.
Stayed 1 night in Oct 2023

6/10 Okay

Andrea, Bexhill on Sea

Liked: Cleanliness, staff & service
The hotel was lovely, but for a faulty shower, which was disappointing
Stayed 1 night in Oct 2023

8/10 Good

Lorene

Liked: Cleanliness, staff & service, property conditions & facilities
Construction nearby was a bit noisy in the morning. Otherwise really good experience.
Stayed 3 nights in Sep 2023
Response from Antonio Piccoli on 16 Sept 2023
Dear Lorene,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.Yours sincerely,Antonio Piccoli

6/10 Okay

Marna

Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, so central to Oxford Street, Museums etc. Plenty of good dining options around. Good well-priced continental breakfast with fresh fruits and pastries. Excellent coffee. Staff friendly and helpful. Rooms comfortable and well-appointed
Stayed 3 nights in Sep 2023
Response from Antonio Piccoli on 16 Sept 2023
Dear Helen,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.Yours sincerely,Antonio Piccoli

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great location, staff were very friendly and helpful. Little noisy as my room was to the front facing the pub and could hear bottles being put out all night.
Stayed 2 nights in Sep 2023
Response from Antonio Piccoli on 16 Sept 2023
Dear Arlene,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.As you mentioned, our location is one of the best. Being positioned in the heart of the city in one of London’s most foodie areas and close to 3 major tube stations, our guests are always entertained. On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Yours sincerely,Antonio Piccoli

10/10 Excellent

laurie

Stayed 2 nights in Aug 2023
Response from Antonio Piccoli on 16 Sept 2023
Dear laurie,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.Yours sincerely,Antonio Piccoli

6/10 Okay

Jayne

Liked: Cleanliness, staff & service, room comfort
Shower needs fixing
Very disappointed that the shower mixer Tap did work! It was either boiling or freezing cold . We like the hotel location and everything else was very good
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrew

Stayed 5 nights in Aug 2023
Response from Antonio Piccoli on 16 Sept 2023
Dear Andrew,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.Yours sincerely,Antonio Piccoli

4/10 Poor

Ceri-ann

Stayed 1 night in Aug 2023

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff thought the hotel are very polite and a credit to the place. My room did seem a little noisy as I had to run the air con as it was so stuffy, I couldn’t open the window as the noise was very loud.
Stayed 1 night in Jul 2023
Response from Antonio Piccoli on 2 Aug 2023
Dear Andrew,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Regards,Antonio PiccoliHotel Operations Manager

8/10 Good

Karen

Stayed 1 night in Jul 2023
Response from Antonio Piccoli on 16 Sept 2023
Dear Karen,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.Yours sincerely,Antonio Piccoli

10/10 Excellent

lily

Travelled with partner
Liked: Property conditions & facilities
There was a slight error with expedias booking system but the hotel went above and beyond to resolve for us and as it was a special occasion went to so much extra effort to make us feel spoilt. Lovely staff especially the duty manager and the lovely lady who helped with my allergies during breakfast. Very accomodating. Made me two slices of gluten free toast and provided oat milk on request. As they they offered this it made whar could have been very limited continental- a really refreshing and lovely breakfast. Few things to consider - hot food isnt availble at the hotel so just ensure you have planned ahead if arriving late. So many lovely places to eat. The club suit was lovely. Although smaller than we had booked originally, cannot fault the cleanliness of the hotel and the nice little touches. Slippers and robe. Coffee machine. All the stuff you need is available on request (except hot food). But as a chain in an area surrounded by great places to eat i didnt see this as a negative. Really nice place to stay would thoroughly recommend and once available, love to stay in one of the suits. Kindest regards to the staff and management team. Lily
Stayed 1 night in Jul 2023
Response from Antonio Piccoli on 30 Jul 2023
Dear Lily,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.As you mentioned, our location is one of the best. Being positioned in the heart of the city in one of London’s most foodie areas and close to 3 major tube stations, our guests are always entertained. I am also glad to see you appreciate our beautiful rooms.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future. Please email us directly for the best available rate.Regards,Antonio PiccoliHotel Operations Manager

10/10 Excellent

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great option for us. Our room, a double standard was very roomy as well as was the bathroom. There are plenty of restaurants and pubs close by and shops also close with Goodge Street underground being the closest underground station. The hotel has a lovely lobby with small bar area and the staff were all very lovely. We were very happy with our stay, we would happily stay again and recommend this hotel to family and friends!
Stayed 3 nights in Jul 2023
Response from Antonio Piccoli on 30 Jul 2023
Dear Josephine,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.As you mentioned, our location is one of the best. Being positioned in the heart of the city in one of London’s most foodie areas and close to 3 major tube stations, our guests are always entertained.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Regards,Antonio PiccoliHotel Operations Manager

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, nice lobby, a spacious room, we had a standard double with a roomy bathroom too. So many options for food around and a lot of pubs too. I recommend this hotel and glad we stayed here and would stay again!
Stayed 1 night in Jul 2023
Response from Antonio Piccoli on 30 Jul 2023
Dear Josephine,Firstly, thank you for your amazing rating and for your positive comments about our Team, I will pass them on to them, they’ll be thrilled.As you mentioned, our location is one of the best. Being positioned in the heart of the city in one of London’s most foodie areas and close to 3 major tube stations, our guests are always entertained.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Regards,Antonio PiccoliHotel Operations Manager

10/10 Excellent

Gary

Stayed 3 nights in Jun 2023
Response from Antonio Piccoli on 30 Jul 2023
Dear Gary,Thank you for your positive feedback, we are delighted you have enjoyed your stay with us.On behalf of the team, we greatly appreciate your support and loyalty in recommending us and we look forward to welcoming you back in the near future.Regards,Antonio PiccoliHotel Operations Manager